Do not use this company for landlords insurance
Disgraceful that I have been paying landlords insurance premiums since 2008 make a claim and told its wear and tear what a joke! Is my property manager to inspect the shower grout at every inspection told that the cleaning product must have worn away the grout and they don't cover the resealing and re-grouting of the shower only the damaged caused by the leaking water. This is not stated anywhere in my policy and told that its a general exclusion applied to all CGU policies. I will be lodging a formal complaint and going elsewhere once I get my money back!!
Landlords beware. Do not insure with CGU!
CGU, as the many reviewers on this page agree, are THE WORST insurance company. They have tried everything not to pay for the damage to our property. However, I do question why they initially sent commercial cleaners in to clean mould from bedrooms if weeks later they are denying any cover at all? I’m sure AFCA (insurance Ombudsman) will find that interesting too. Only time I heard of an Insurance company paying for something that they weren’t liable to cover, so hey Natalie, I would love you to explain that one.
We paid our premiums for three...
Corrupt Guilty Underhanded
Corrupt Guilty Underhanded
Review/Complaint made without prejudice. Please do not use their Landlord insurance it's an absolute scam.
I have made a formal written complaint to AFCA, & encourage other Landlords to do so immediately there is a hint of deception.
I wouldn't recommend this company for any type of insurance.
The ongoing damage to society by a non service provider is immeasurable.
This company is going out of its way to make legitimate claims difficult and to get out of reimbursing you in every possible way with ridiculous excuses....
CGU's "Landlord Insurance" with Accidental Damage Cover doesn't cover accidental damage...
"Landlord Insurance" with Accidental Damage Cover (sold by the Bendigo Bank) is provided/underwritten by CGU, and doesn't cover accidental damage made by the Tenant or their guests, only malicious damage - and good luck proving intent.
P.S. The only accidental damage covered is by yourself as the landlord doing work on-site.
Rang to make a claim. "Your policy does not cover loss of rent." ???! Ok, add that option. Fast forward two years later "does not cover that type of lost rent.
I still cannot believe it!!
Long standing tenants moved out and I went for an inspection. Property had been pretty much systematically damaged (not totally). This was confirmed by the neighbours who had complained to the property managers but nothing was done. Regular fires, police visits, screaming and abuse, fire brigade (unbeknownst to me). I made a large claim.....not hoping for much. I received a reasonable payout from CGU after much investigation. Only months later, a 2nd prop completely trashed and some damage and 5 mths no rent. They paid max rent and fixed...some damage but not the clearing of rubbish. Combined was 10's thousands $ of cost to me. Have never made a claim before, feared the worst, but they paid. Completely stressful time, and I still cannot believe how relieved I was I had this insurance. Thanks
Poor Customer Service and Scam of an insurance
Please do not use their Landlord insurance this is an absolute scam of insurance. I will be in contact with AFCA very soon. I couldnt believe i procure this from AON and i got advised i have a premium cover and when i claim for that insurance i have got 100s of loopholes showing up so they dont have to pay a cent of anything. I request you to stay away from their landlond insurance and its a scam and i didnt use any other services from this particular insurer and i will not touch any of their product in future.
WORST LANDLORD INSURER
Worst landlord insurance! There answer for every intentional and obvious damage was TENANT NEGLECT AND CARELESSNESS- claim denied. Pay extra and go else where. Have moved all my rental properties over to another insurer.
Rejected landlord claim - stressful
Despite 52 photos showing every single room full of rubbish following an eviction - my claim has been rejected because it is an unmaintained property.
An unbelievable amount of stress at an already stressful time.
I have no choice but to pursue through to FOS.
Poor customer service and assistance
Significant damage to rental property on flooring and bathroom plus water damage. Did not cover any loss and were really difficult to deal with. Road block everywhere. Paid insurance for years and 1st claim made. Thousands of dollars out of pocket with no assistance plus additional stress. Will never go with CGU again
Carpet cigarette burns classed as carelessness, no leaking pipes but water damage again carelessness. That kind of damage is deliberate. So much not covered, not worth their insurance. Ombudsmen next.
-Took more than a month to get assessment done
-Delayed assessment by requesting required reports one by another
-CGU made 4 different categories for one claim, charging for 4 different excess fees totalling $3400
-Put many damaged items into un-claimable categories to reduce payout
-House was left un-rentable condition & claim for rental loss was ignored
Never ever with CGU again anymore!
DO NOT TOUCH WITH A BARGEPOLE
When you try to make a claim they make every excuse of why it will not be paid out. Would not discuss and the claim was just denied. 5 years of no claims and when it is time to make a claim they will not pay out. Would not recommend to anyone
Rubbish process and service
CGU underwrites HBF landlord insurance.
Both HBF and CGU failed to give valid reasons for claim denial on damage caused by tenant except to say that they believe they are not liable, we then used their review process and again got no straight answers as to why the claim had been denied.
They took over a month to send an assessor to the property to look at it.
Basically really poor customer service and very poor review process.
We would never use either company again.
Made a claim and was very promptly dealt with and paid out, through my property manager. Not sure if having multiple policies with them made a difference but I would like to think not.
Questions & Answers
I would like to go ahead with Landlord insuranc.
I have read the CGU product disclosure statement and would like to clarify the following:
1. I have an large room under the rented house which will be Locked with a secure padlock. The tenants will not have access to this room. The room contains two small leather couches, several pieces of furniture, corded and battery operated power tools (domestic use only), assorted lamp shades, pictures and wall hangings ect.
Will these things be covered for damage by fire, theft, damage by tenants or other any unknown people?
2. The rest of the house is rented as fully furnished.
Does Accidental Damage Cover accidental damage to furniture by the tenant?
We have a dining table that converts to a pool table. If the tenant damages this as a result of an accident and it is not deliberate or malicious will it be coved under this policy.
3. If a tenant accidentally puts a large hole in a plaster wall will the repair be covered under the policy?
4. If several things are damaged accidentally by the tenant, is a seperate excess payable for each claim or would only one excess be payable for multiple claims made at the same time.
I appreciate you help in this regard to these questions and am hoping to insure my assets with CGU
My suggestion is that you should go direct to CGU or your broker and ask them. Best to do it in writing. No one else can give you advice on this, and if they did you could not rely on it in court in any event. Always a good test. They should let you know pretty quickly.
Hi Adam, as Sara has mentioned - it's not that we can't give advice but your questions are specific to our product that unfortunately is the one product we aren't trained in through this team. I do suggest contacting us on 132-481 and have the team that are trained go through the cover with you. Alternatively you can have a read of our PDS by heading to https://www.cgu.com.au/sites/default/files/media/personal/pds/cgu_landlords_residential_insurance_policy_0319.PDF. ~Natalie
Don't consider CGU, or any broker that would willingly set you up for a fall with CGU or IAG they will find an excuse to deny your claim & you will find your not covered for anything!
Why does this site request your policy number when you make a review. Will that be revealed to the company. Where is the respect for peoples privacy!!
Hi Ms Anonymous,
Georgia from ProductReview here! We request that number to authenticate your review. This is not given to anyone and is used for our records only. It will not be displayed to the public to see nor will it be revealed to the company. We take our users privacy very seriously and will not provide your personal details to anyone!
I no longer have insurance with CGU because of their deception. I'll have to search through archived documentation to get the policy number. Send me another email in about a week to give me time to find the policy document. Regards,
Get an answer from our members and CGU representatives
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