CGU Landlord Insurance

Disgraceful that I have been paying landlords insurance premiums since 2008 make a claim and told its wear and tear what a joke! Is my property manager to inspect the shower grout at every inspection told that the cleaning product must have worn away the grout and they don't cover the resealing and re-grouting of the shower only the damaged caused by the leaking water. This is not stated anywhere in my policy and told that its a general exclusion applied to all CGU policies. I will be lodging a formal complaint and going elsewhere once I get my money back!!

CGU, as the many reviewers on this page agree, are THE WORST insurance company. They have tried everything not to pay for the damage to our property. However, I do question why they initially sent commercial cleaners in to clean mould from bedrooms if weeks later they are denying any cover at all? I’m sure AFCA (insurance Ombudsman) will find that interesting too. Only time I heard of an Insurance company paying for something that they weren’t liable to cover, so hey Natalie, I would love you to explain that one.
We paid our premiums for three...

Corrupt Guilty Underhanded

Review/Complaint made without prejudice. Please do not use their Landlord insurance it's an absolute scam.
I have made a formal written complaint to AFCA, & encourage other Landlords to do so immediately there is a hint of deception.
I wouldn't recommend this company for any type of insurance.
The ongoing damage to society by a non service provider is immeasurable.
This company is going out of its way to make legitimate claims difficult and to get out of reimbursing you in every possible way with ridiculous excuses....

"Landlord Insurance" with Accidental Damage Cover (sold by the Bendigo Bank) is provided/underwritten by CGU, and doesn't cover accidental damage made by the Tenant or their guests, only malicious damage - and good luck proving intent.
P.S. The only accidental damage covered is by yourself as the landlord doing work on-site.

Rang to make a claim. "Your policy does not cover loss of rent." ???! Ok, add that option. Fast forward two years later "does not cover that type of lost rent.

Long standing tenants moved out and I went for an inspection. Property had been pretty much systematically damaged (not totally). This was confirmed by the neighbours who had complained to the property managers but nothing was done. Regular fires, police visits, screaming and abuse, fire brigade (unbeknownst to me). I made a large claim.....not hoping for much. I received a reasonable payout from CGU after much investigation. Only months later, a 2nd prop completely trashed and some damage and 5 mths no rent. They paid max rent and fixed...

Please do not use their Landlord insurance this is an absolute scam of insurance. I will be in contact with AFCA very soon. I couldnt believe i procure this from AON and i got advised i have a premium cover and when i claim for that insurance i have got 100s of loopholes showing up so they dont have to pay a cent of anything. I request you to stay away from their landlond insurance and its a scam and i didnt use any other services from this particular insurer and i will not touch any of their product in future.

Worst landlord insurance! There answer for every intentional and obvious damage was TENANT NEGLECT AND CARELESSNESS- claim denied. Pay extra and go else where. Have moved all my rental properties over to another insurer.

Despite 52 photos showing every single room full of rubbish following an eviction - my claim has been rejected because it is an unmaintained property.

An unbelievable amount of stress at an already stressful time.

I have no choice but to pursue through to FOS.

Significant damage to rental property on flooring and bathroom plus water damage. Did not cover any loss and were really difficult to deal with. Road block everywhere. Paid insurance for years and 1st claim made. Thousands of dollars out of pocket with no assistance plus additional stress. Will never go with CGU again

Carpet cigarette burns classed as carelessness, no leaking pipes but water damage again carelessness. That kind of damage is deliberate. So much not covered, not worth their insurance. Ombudsmen next.

-Took more than a month to get assessment done
-Delayed assessment by requesting required reports one by another
-CGU made 4 different categories for one claim, charging for 4 different excess fees totalling $3400
-Put many damaged items into un-claimable categories to reduce payout
-House was left un-rentable condition & claim for rental loss was ignored

Never ever with CGU again anymore!

When you try to make a claim they make every excuse of why it will not be paid out. Would not discuss and the claim was just denied. 5 years of no claims and when it is time to make a claim they will not pay out. Would not recommend to anyone

CGU underwrites HBF landlord insurance.
Both HBF and CGU failed to give valid reasons for claim denial on damage caused by tenant except to say that they believe they are not liable, we then used their review process and again got no straight answers as to why the claim had been denied.

They took over a month to send an assessor to the property to look at it.

Basically really poor customer service and very poor review process.

We would never use either company again.

Mark Colecliffe

Made a claim and was very promptly dealt with and paid out, through my property manager. Not sure if having multiple policies with them made a difference but I would like to think not.