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CGU Landlord Insurance
David W.South Australia
Corrupt Guilty Underhanded
Corrupt Guilty Underhanded
Review/Complaint made without prejudice. Please do not use their Landlord insurance it's an absolute scam.
I have made a formal written complaint to AFCA, & encourage other Landlords to do so immediately there is a hint of deception.
I wouldn't recommend this company for any type of insurance.
The ongoing damage to society by a non service provider is immeasurable.
This company is going out of its way to make legitimate claims difficult and to get out of reimbursing you in every possible way with ridiculous excuses....Read more
1 comment
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CGU's "Landlord Insurance" with Accidental Damage Cover doesn't cover accidental damage...
"Landlord Insurance" with Accidental Damage Cover (sold by the Bendigo Bank) is provided/underwritten by CGU, and doesn't cover accidental damage made by the Tenant or their guests, only malicious damage - and good luck proving intent.
P.S. The only accidental damage covered is by yourself as the landlord doing work on-site.
1 comment
Care TeamCGU
Hi Ty, thanks for providing your review. If you would like us to arrange someone to contact you and discuss your cover further please use this link http://bit.ly/2pbDydv to message us and let us know you are have come from Product Review. ~ Jono
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JamesJoyce263South East Queensland, QLD
Poor coverage
Rang to make a claim. "Your policy does not cover loss of rent." ???! Ok, add that option. Fast forward two years later "does not cover that type of lost rent.
2 comments
Care TeamCGU
Hi James, sorry to hear your policy hasn't covered an event you thought it would. It's very important to read your PDS each year and ask any questions you are unsure of in order to make sure you are h... Read more
appy with the level of cover you have. I would like to look into this further to see if there is a way to help you. Please PM us using this link https://www.facebook.com/cguinsurance/ and let us know you have come from Product Review. ~ JonoThanks for taking the time to reply. First time around, yep my fault, did not understand the policy limitations. Second time around, after thinking I had fixed the issue, I was not a happy camper. Ult... Read more
imately I think CGU does itself a disservice by offering a policy that does not by default cover landlords for the most common cause of financial loss, i.e. a tenant skipping out with unpaid rent.Similar opinion? Write a review on ProductReview.com.au!
Find out how CGU Landlord Insurance compares to other Landlord Insurance
Know better, choose better.
Sara
- 5 reviews
- 4 likes
I still cannot believe it!!
Long standing tenants moved out and I went for an inspection. Property had been pretty much systematically damaged (not totally). This was confirmed by the neighbours who had complained to the property managers but nothing was done. Regular fires, police visits, screaming and abuse, fire brigade (unbeknownst to me). I made a large claim.....not hoping for much. I received a reasonable payout from CGU after much investigation. Only months later, a 2nd prop completely trashed and some damage and 5 mths no rent. They paid max rent and fixed...Read more
some damage but not the clearing of rubbish. Combined was 10's thousands $ of cost to me. Have never made a claim before, feared the worst, but they paid. Completely stressful time, and I still cannot believe how relieved I was I had this insurance. Thanks1 comment
Care TeamCGU
Hi Sara, I am glad to hear you have been happy with the two claims experience. It can be very stressful at the best of time when tenants damage your property. Please don't hesitate to contact us if you need further help. ~ Jono
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Haz H.Perth, WA
- 4 reviews
- 10 likes
Poor Customer Service and Scam of an insurance
Please do not use their Landlord insurance this is an absolute scam of insurance. I will be in contact with AFCA very soon. I couldnt believe i procure this from AON and i got advised i have a premium cover and when i claim for that insurance i have got 100s of loopholes showing up so they dont have to pay a cent of anything. I request you to stay away from their landlond insurance and its a scam and i didnt use any other services from this particular insurer and i will not touch any of their product in future.
2 comments
Care TeamCGU
Hi Haz, thanks for bringing this to our attention and I do apologise that your experience with us hasn't been great. The policies are there in the event of a claim but the claim must fall within the d... Read more
efined events and or our guidelines - AON may use a different policy wording as we do offer a broker partnering system at CGU. I would be more than happy to help escalate this for you to our broker partners to discuss it - can you please message us on facebook with your details and let us know you're from Product Review so we can try and help where possible. https://www.facebook.com/cguinsurance/. ~NatalieI have sent the details in facebook.. I am really disappointed what sort of business practice you have. I was advised i have a Premium cover for landlond insurance. and here all when you are in trouble thats the time when we need help
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NikkiGreater Melbourne (Metropolitan), VIC
WORST LANDLORD INSURER
Worst landlord insurance! There answer for every intentional and obvious damage was TENANT NEGLECT AND CARELESSNESS- claim denied. Pay extra and go else where. Have moved all my rental properties over to another insurer.
1 comment
Care TeamCGU
Hey Nikki, appreciate your feedback here - we are sad to hear you have been left feeling this way. Did you want us to look into this for you further? If so, please PM us via our Facebook page here: fa... Read more
cebook.com/cguinsurance with your claim details and a little more info around what's happened. Happy to try and help any way we can. Thanks Nikki. ~JamieSimilar opinion? Write a review on ProductReview.com.au!
Rejected landlord claim - stressful
Despite 52 photos showing every single room full of rubbish following an eviction - my claim has been rejected because it is an unmaintained property.
An unbelievable amount of stress at an already stressful time.
I have no choice but to pursue through to FOS.
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Poor customer service and assistance
Significant damage to rental property on flooring and bathroom plus water damage. Did not cover any loss and were really difficult to deal with. Road block everywhere. Paid insurance for years and 1st claim made. Thousands of dollars out of pocket with no assistance plus additional stress. Will never go with CGU again
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Landlords insurance
Carpet cigarette burns classed as carelessness, no leaking pipes but water damage again carelessness. That kind of damage is deliberate. So much not covered, not worth their insurance. Ombudsmen next.
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Find out how CGU Landlord Insurance compares to other Landlord Insurance
Know better, choose better.
ThanChester HIll
Disgrace CGU
-Took more than a month to get assessment done
-Delayed assessment by requesting required reports one by another
-CGU made 4 different categories for one claim, charging for 4 different excess fees totalling $3400
-Put many damaged items into un-claimable categories to reduce payout
-House was left un-rentable condition & claim for rental loss was ignored
Never ever with CGU again anymore!
1 comment
Got slightly better result after their review process.
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Julieelanora
DO NOT TOUCH WITH A BARGEPOLE
When you try to make a claim they make every excuse of why it will not be paid out. Would not discuss and the claim was just denied. 5 years of no claims and when it is time to make a claim they will not pay out. Would not recommend to anyone
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Mark CHunter Region, NSW
- 2 reviews
- 6 likes
Rubbish process and service
CGU underwrites HBF landlord insurance.
Both HBF and CGU failed to give valid reasons for claim denial on damage caused by tenant except to say that they believe they are not liable, we then used their review process and again got no straight answers as to why the claim had been denied.
They took over a month to send an assessor to the property to look at it.
Basically really poor customer service and very poor review process.
We would never use either company again.
Mark Colecliffe
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Very good
Made a claim and was very promptly dealt with and paid out, through my property manager. Not sure if having multiple policies with them made a difference but I would like to think not.
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AnnePerth
Avoid at all costs!
After 2+ years as policy holders, we are now in the unfortunate situation of needing to make a claim after some bad tenants ran out on our property, leaving us with rental arrears, a filthy place to clean up and damage...we call up CGU and who gets treated like the criminal in this situation? Us!
This company is going out of its way to make legitimate claims difficult and to get out of reimbursing you in every way possible. For example - the place left in the filthy state that it was - no one would want to rent it until it gets cleaned up. We...Read more
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Chetts
- 2 reviews
- 8 likes
Disgraceful
I went with CGU landlord insurance on my brokers advice... Our tenants damaged our kitchen cupboards, accidentally. CGU supposedly cover accidental tenant damage... Apparently NOT if they deem it carelessness!! I would imagine that ANY accident could easily be deemed careless and therefore CGU could use this "line" to evade EVER paying out the damage... $1500 later my repair is done AT MY EXPENSE. I will NEVER use or recommend CGU again for ANY type of insurance - not worth the paper the policy is written on. Our broker is also disgusted as they feel this as a simple claim. They (one of QLD's largest brokers) will also NEVER be recommending any CGU product in the future.
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Find out how CGU Landlord Insurance compares to other Landlord Insurance
Know better, choose better.
BillSouth East Queensland, QLD
- 2 reviews
- 10 likes
You won't be covered for anything with Can't Give U Insurance CGU!!!
I have just transferred over 8 investment properties to another insurer due to the fact that we had 2 separate claims with CGU and they found an excuse not to pay out even 1 of those claims! People please be smart, the one time you need help is when making a claim and CGU were horrendous, they did everything to avoid paying any money and took 5 months with our investment property vacant to decide they weren't paying our claim out, we disputed, so they grudging threw us a couple of crumbs, then they didn't want to pay more than 40 days loss of...Read more
rent and wanted a $900 excess for each bit of damage that the tenant did, this would have cost us more than $6,000 for malicious damage in Excesses. Worst insurer we have dealt with in 43 years of business. Help yourself and get the hell away from them, before you need to make a claim, we have made claims with another insurer in the past and it was so easy and they were extremely helpful, the total opposite of can't give u insurance!!!Similar opinion? Write a review on ProductReview.com.au!
Look Elsewhere - No Value Here
Having Landlord insurance, I made a claim when the garage ceiling collapsed causing damage to the garage door. When lodging the claim, was instructed faulty workmanship was covered. Supplied all the relevant documentation and reports and property checklists however, kept getting emails from different employees asking for the same documentation. Clearly poor coordination and customer service so far. After receiving a request yet again for the same documentation I rang up and spoke to CGU directly. They then called back stating my claim isn't cov...Read more
ered for faulty workmanship, contradicting what they advised when I lodged the claim. Having been with CGU for 13 years and not making a single claim, I feel duped. I would of been better off keeping the money I've paid to them to cover my repairs. I'd hate to see what would happen in a more serious situation.Similar opinion? Write a review on ProductReview.com.au!
Negligent on purpose
It is obvious to me that CGU are tactically & strategically wilfully avoiding payments. Personnel whom receive case queries are genuinely helpful and concerned. Case managers are probably hired specifically for being inept and lazy. Follow up personnel are 'want to be defence lawyers', skilled in bringing ambiguity to the meaning of every word. The perfect structure to defer accountability, process, and specifically designed to be a one way funnel for your hard earned cash. You will get guaranteed results, but the result will be you can not get...Read more
appropriate service or value for money. I'll add my negative comment to the LONG list already on this web site. Insurance is mandatory by the Government, but a trustworthy insurance company apparently is not. They polite the meaning of the word insurance.Similar opinion? Write a review on ProductReview.com.au!
incimelbourne
Disgusted with CGU- Don't Bother!
Currently in the process of dealing with aggressive/rude/powertripping reps over the phone, regarding their rejection of my landlords insurance claim. For some silly reason I thought I paid my insurance fee to be covered by damages caused by tenants - CGU is claiming any scratch or dint on any surface as not a malicious or intentional damage so the apparent smashed plaster wall and broken wall tile to them clearly fits under 'a dint in the wall' and is due to tenant carelessness and not malicious damage.... seriously!!!!
if I was to go on w...Read more
ith the list of damage caused by tenants in the house and CGU's ridicilous excuses to not cover them you would be appalled... not happy at all CGU!!! I don't even want to give you the 1 star in ratings, don't even deserve that!Similar opinion? Write a review on ProductReview.com.au!
The only 'You' in CGU is 'You Sucker' (Insurance by Deceit)
I took out Landlord Insurance with CGU several years ago and of course the 'customer service' person gave me a glowing list of what 'Landlord Insurance' covered; however, because 'Rent Default' and 'Loss of Rent' was not separately defined by the 'spiel', I of course believed, as I was told that I was covered for loss of rent for the time it may take to carry out repairs damage caused by tenants. Of Course it wasn't, was it! 'Loss of Rent' was an 'option' that I had to 'choose' in the cover at the time I took it out! Of course it was! How stupi...Read more
d am I? After several years and thousands of dollars in premiums, I eventually had to make a claim, and guess what - CGU said I didn't have 'Loss of Rent' cover. Mind you, I was covered for the repairs to the 'damage', but alas, they didn't want to pay for the time the repairs were being carried out, hence thousands of dollars in lost rent was totally my liability, because I didn't 'choose' their 'option' of 'Loss of Rent' (a minimal additional cost). Well, what do you think of that? How ludicrous that an 'option' such as that would not be 'chosen' by a well informed Landlord in their cover for 'Landlord Insurance'. Really, what does 'Landlord Insurance' mean anyway? It means every event that would occur should tenants trash your property and leave you with the prospect of months to repair the place! THAT'S WHAT IT MEANS - CGU! That's why you make it so easy for 'Rent Default' and 'Loss of Rent' to be confused with each other - isn't that the truth? Never again!Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Adamasked
I would like to go ahead with Landlord insuranc.
I have read the CGU product disclosure statement and would like to clarify the following:
1. I have an large room under the rented house which will be Locked with a secure padlock. The tenants will not have access to this room. The room contains two small leather couches, several pieces of furniture, corded and battery operated power tools (domestic use only), assorted lamp shades, pictures and wall hangings ect.
Will these things be covered for damage by fire, theft, damage by tenants or other any unknown people?
2. The rest of the house is rented as fully furnished.
Does Accidental Damage Cover accidental damage to furniture by the tenant?
We have a dining table that converts to a pool table. If the tenant damages this as a result of an accident and it is not deliberate or malicious will it be coved under this policy.
3. If a tenant accidentally puts a large hole in a plaster wall will the repair be covered under the policy?
4. If several things are damaged accidentally by the tenant, is a seperate excess payable for each claim or would only one excess be payable for multiple claims made at the same time.
I appreciate you help in this regard to these questions and am hoping to insure my assets with CGU
Regards
Ad
3 answers
My suggestion is that you should go direct to CGU or your broker and ask them. Best to do it in writing. No one else can give you advice on this, and if they did you could not rely on it in court in any event. Always a good test. They should let you know pretty quickly.
Care TeamCGU
Hi Adam, as Sara has mentioned - it's not that we can't give advice but your questions are specific to our product that unfortunately is the one product we aren't trained in through this team. I do suggest contacting us on 132-481 and have the team that are trained go through the cover with you. Alternatively you can have a read of our PDS by heading to https://www.cgu.com.au/sites/default/files/media/personal/pds/cgu_landlords_residential_insurance_policy_0319.PDF. ~Natalie
Don't consider CGU, or any broker that would willingly set you up for a fall with CGU or IAG they will find an excuse to deny your claim & you will find your not covered for anything!
Ms Anonymousasked
Why does this site request your policy number when you make a review. Will that be revealed to the company. Where is the respect for peoples privacy!!
2 answers
Hi Ms Anonymous,
Georgia from ProductReview here! We request that number to authenticate your review. This is not given to anyone and is used for our records only. It will not be displayed to the public to see nor will it be revealed to the company. We take our users privacy very seriously and will not provide your personal details to anyone!
Thanks
I no longer have insurance with CGU because of their deception. I'll have to search through archived documentation to get the policy number. Send me another email in about a week to give me time to find the policy document. Regards,
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Care TeamCGU
Hi David, thanks for your review. We do take reviews seriously however I do wish to clear some points up with you. We never ever refuse or deny legitimate claims or events that are claimable under you... Read more
r insurance policy, we don't quadruple our excesses - your excess is stated in each renewal and depending on the incidents, may require different claims to be lodged if incident dates are different. Your billing premium will also only change if you have had a rate increase or change to your policy or coverage. I can see you mention a broker which may also mean your product may be underwritten by CGU however is provided through a broker company and I do encourage you speaking to a broker to receive clarification around your cover and what is and isn't included.