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CGU Landlord Insurance

CGU Landlord Insurance

1.3 from 23 reviews

Reviews

Review distribution

5 star
2
4 star
0
3 star
0
2 star
0
1 star
21

CGU's "Landlord Insurance" with Accidental Damage Cover doesn't cover accidental damage...

published

"Landlord Insurance" with Accidental Damage Cover (sold by the Bendigo Bank) is provided/underwritten by CGU, and doesn't cover accidental damage made by the Tenant or their guests, only malicious damage - and good luck proving intent.
P.S. The only accidental damage covered is by yourself as the landlord doing work on-site.

Value for Money
Transparency
Customer Service
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateSeptember 2019
Claim ApprovedNo
See all answers
1 comment
CGU
Care TeamCGU

Hi Ty, thanks for providing your review. If you would like us to arrange someone to contact you and discuss your cover further please use this link http://bit.ly/2pbDydv to message us and let us know you are have come from Product Review. ~ Jono


JamesJoyce263

JamesJoyce263South East Queensland, QLD

Poor coverage

published

Rang to make a claim. "Your policy does not cover loss of rent." ???! Ok, add that option. Fast forward two years later "does not cover that type of lost rent.

Transparency
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMarch 2019
Claim ApprovedNo
2 comments
CGU
Care TeamCGU
JamesJoyce263
JamesJoyce263

Sara

Sara

  • 4 reviews
  • 1 like

I still cannot believe it!!

published
Value for Money
Transparency
Customer Service
Claim MadeNo
See all answers
1 comment
CGU
Care TeamCGU

Hi Sara, I am glad to hear you have been happy with the two claims experience. It can be very stressful at the best of time when tenants damage your property. Please don't hesitate to contact us if you need further help. ~ Jono

Haz H.

Haz H.Perth, WA

  • 2 reviews
  • 3 likes

Poor Customer Service and Scam of an insurance

published

Please do not use their Landlord insurance this is an absolute scam of insurance. I will be in contact with AFCA very soon. I couldnt believe i procure this from AON and i got advised i have a premium cover and when i claim for that insurance i have got 100s of loopholes showing up so they dont have to pay a cent of anything. I request you to stay away from their landlond insurance and its a scam and i didnt use any other services from this particular insurer and i will not touch any of their product in future.

Value for Money
Transparency
Customer Service
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateJune 2019
Claim ApprovedNo
See all answers
2 comments
CGU
Care TeamCGU
Haz H.
Haz H.

I have sent the details in facebook.. I am really disappointed what sort of business practice you have. I was advised i have a Premium cover for landlond insurance. and here all when you are in trouble thats the time when we need help


Nikki

NikkiGreater Melbourne (Metropolitan), VIC

WORST LANDLORD INSURER

published

Worst landlord insurance! There answer for every intentional and obvious damage was TENANT NEGLECT AND CARELESSNESS- claim denied. Pay extra and go else where. Have moved all my rental properties over to another insurer.

Value for Money
Transparency
Customer Service
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateApril 2019
Claim ApprovedNo
See all answers
1 comment
CGU
Care TeamCGU

Rejected landlord claim - stressful

published

Despite 52 photos showing every single room full of rubbish following an eviction - my claim has been rejected because it is an unmaintained property.

An unbelievable amount of stress at an already stressful time.

I have no choice but to pursue through to FOS.

Insurance claim madeYes

Poor customer service and assistance

published

Significant damage to rental property on flooring and bathroom plus water damage. Did not cover any loss and were really difficult to deal with. Road block everywhere. Paid insurance for years and 1st claim made. Thousands of dollars out of pocket with no assistance plus additional stress. Will never go with CGU again

Insurance claim madeYes

Landlords insurance

published

Carpet cigarette burns classed as carelessness, no leaking pipes but water damage again carelessness. That kind of damage is deliberate. So much not covered, not worth their insurance. Ombudsmen next.

Insurance claim madeYes

Than

ThanChester HIll

Disgrace CGU

published

-Took more than a month to get assessment done
-Delayed assessment by requesting required reports one by another
-CGU made 4 different categories for one claim, charging for 4 different excess fees totalling $3400
-Put many damaged items into un-claimable categories to reduce payout
-House was left un-rentable condition & claim for rental loss was ignored

Never ever with CGU again anymore!

Insurance claim madeYes
1 comment
Than
Than

Got slightly better result after their review process.

Julie

Julieelanora

DO NOT TOUCH WITH A BARGEPOLE

published

When you try to make a claim they make every excuse of why it will not be paid out. Would not discuss and the claim was just denied. 5 years of no claims and when it is time to make a claim they will not pay out. Would not recommend to anyone

Insurance claim madeYes

Mark C

Mark CHunter Region, NSW

  • 2 reviews
  • 4 likes

Rubbish process and service

published

CGU underwrites HBF landlord insurance.
Both HBF and CGU failed to give valid reasons for claim denial on damage caused by tenant except to say that they believe they are not liable, we then used their review process and again got no straight answers as to why the claim had been denied.

They took over a month to send an assessor to the property to look at it.

Basically really poor customer service and very poor review process.

We would never use either company again.

Mark Colecliffe

Insurance claim madeYes

Very good

published

Made a claim and was very promptly dealt with and paid out, through my property manager. Not sure if having multiple policies with them made a difference but I would like to think not.

Insurance claim madeYes

Anne

AnnePerth

Avoid at all costs!

published
Insurance claim madeYes

Chetts

Chetts

  • 2 reviews
  • 6 likes

Disgraceful

published

I went with CGU landlord insurance on my brokers advice... Our tenants damaged our kitchen cupboards, accidentally. CGU supposedly cover accidental tenant damage... Apparently NOT if they deem it carelessness!! I would imagine that ANY accident could easily be deemed careless and therefore CGU could use this "line" to evade EVER paying out the damage... $1500 later my repair is done AT MY EXPENSE. I will NEVER use or recommend CGU again for ANY type of insurance - not worth the paper the policy is written on. Our broker is also disgusted as they feel this as a simple claim. They (one of QLD's largest brokers) will also NEVER be recommending any CGU product in the future.

Insurance claim madeYes

Bill

BillNewstead

You won't be covered for anything with Can't Give U Insurance CGU!!!

published

Look Elsewhere - No Value Here

published

Negligent on purpose

published

inci

incimelbourne

Disgusted with CGU- Don't Bother!

published

The only 'You' in CGU is 'You Sucker' (Insurance by Deceit)

published

Chloe Lau

Chloe LauSOUTH BRISBANE

Absolutely Impossible to Deal With

published

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Questions & Answers

Ms Anonymous

Ms Anonymousasked

Why does this site request your policy number when you make a review. Will that be revealed to the company. Where is the respect for peoples privacy!!

2 answers
Georgia McCarthy
Georgia McCarthy

Hi Ms Anonymous,
Georgia from ProductReview here! We request that number to authenticate your review. This is not given to anyone and is used for our records only. It will not be displayed to the public to see nor will it be revealed to the company. We take our users privacy very seriously and will not provide your personal details to anyone!
Thanks

Velvet Glove
Velvet Glove

I no longer have insurance with CGU because of their deception. I'll have to search through archived documentation to get the policy number. Send me another email in about a week to give me time to find the policy document. Regards,


Get an answer from our members and CGU representatives

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