Good idea poorly executed.
The concept of a pump (rather than venturi) operated chlorine and acid dispenser is good and the basic machinery to do that are included in the device. It works but requires regular and expensive maintenance, the control of the device is not intuitive and the operation of the device is difficult with buttons that don't respond to pushing.
1. The pump tubes perish and block up, often before the recommended six monthly intervals to change. Each pump tube costs forty dollars or so to change and by the time the feed tubes are changes with them t...
Purchased in November 2015 at poolworks for $1,960.00.
Expensive the more expensive
Works okay when it works but the spate parts are at least 70% over priced. I have had to replace solenoids at a cot of $400. (TWICE) Plus maintenance on the unit has run up to about $300. Pool controls who make the units don't care...you are even forced to pay $13 for a frikin spring if you want to try and fix solenoid yourself...just a terrible monopoly
Our pool builder told us we needed this - “it’ll make your life so much easier”- & like idiots we accepted what he said. The probe failed just after a year & over-chlorinated the pool (unfortunately I was in it at the time). It was after that initial service that I learned the probe needed regular cleaning. I knew there was a bigger problem when our Pool shop told me I was their best customer as no one else bought as much buffer or acid as what we did. In the past 7 years We have replaced the acid feeder,(crumbles in the hydrochloric acid) disp...lay panel, valves & what with the service charges we have spent an embarrassing amount of money maintaining something that should have been a saving for us. As others have commented, Pool Controls in WA are never contactable & tell people to book a service call. This year we had the Servicemen out twice & our bills have been close to $500! 7 years after owning it, I was told the acid feeder should be placed in water for 24hrs after adding buffer to prevent “chasing”. See what I mean? We’ve been stumbling in the dark with this system with no one to talk to for less than $150 per hour. The underlying problem - excess chlorine - has not been fixed. I have now disconnected the chlorinator, we are manually testing the pool daily. What a joke! Chlorine IS a poison & can do serious damage to eyes, hair & skin. information about the D10 on the company website is thin. I’m amazed there hasn’t been a Class Action against Pool Controls for selling a product like this. Has anyone tried dismantling the system? Ours is a Gemini product, meaning the Saltigem (salt chlorinator) runs as a “slave” ( their words not mine) to the Chemigem. According to Whirlpool some parts that Pool Controls sells at exorbitant rates ( eg the display) can be bought generically for far less. Alas it is too late for us, we paid for one of theirs, & the all important probe retailing for $400 is said to be specific to them.
Purchased in April 2013.
Had the Gemini system in for 3 years and finally today replaced with a simple, no fuss, Astralpool E-Series chlorinator. Spent first year earnestly trying to keep the Gemini system working, but ORP fluctuated wildly all the time. Whenever I contacted Pool Controls they requested a water test read-out, and would come back with comments such as "phosphate too high" or "copper needs removing". Seems that unless your pool is perfectly balanced. all the time, their system is just a headache to use. In the end I bypassed the system and ran the chlori...nator directly off the mains so that it was on whenever the pump was running. That was fine for 2 months then the chlorinator unit itself packed in, going from 0 chlorine output to 10, even though it was set to 5. Looking forward to trouble-free pool maintenance from now on!
Purchased in December 2017.
Stay away from chemigem
Had a pool installed 3.5yrs ago with a Chemigem. Always having Trouble with it. Rang Chemigem and u get to speak to a very rude technician. Who just wants to book in a callout to see what is wrong. When I said it’s not very good that u have to come out again his reply is well we have only been out twice before. Well I think on a fairly new product this is not such a good record. I’ve decided to change over to a salt Water system. And be rid of this totally mis functional product.
Sad really when it works it seems to be ok but lookout $ when it doesn’t function properly.
Purchased in August 2016 at WA Fibreglass Pools for $210,000.00.
I have had a chemigem for 12 years - chlorine and ph are always correct - never had a pool service man - never been to a pool shop (I buy my chlorine and acid from Bunnings) - never manually tested the pool chemicals - never had a green pool - my local chemigem rep has been out maybe 6 times in 12 years , replaced a solenoid and hoses here and there, a probe once, clever helpful man
Regardless of what people will tell you Saltwater pools and ionised pools all rely on dumping in chlorine (they call it “super chlorinating” - it’s actually taking...
Purchased in February 2007 for $1,200.00.
Chemigem d10 - what a disaster
Have had problems with ours since christmas tried calling pool controls and they dont understand their own system and the technician is not helpful at all and rude. I has made me buy to which I had to drive to perth to get as we are two hours from perth and it hasnt solved the problem
I am thinking its the solinoids but pool controls wont help me to work out how to clean them etc
I had an old system of chemigem in perth and it never had this many problems
Uses so much chlorine
Surely there has to be someone out there that can help
Purchased in November 2017.
Terrible D10 Chemigem system
I am totally agree with the people had a problem with chemigem , what poor design product so much chlorine and acid pump in to pool with no reason, stay away from this system
Purchased in September 2016 for $25,000.00.
I have been using one of these for over 10 years and have had nothing but trouble. Changed parts that many times I have lost count. I reckon i have spent over 10k fixing and replacing parts too. Total dud of a product.
Purchased in January 2009 at Swimart.
Terrible. Not recommended.
I bought the syastem year a go and had many problems. Pool controls are not helpful and system can not be run effectively. Had always issue with ORP to set Chlorine and system can to balance it. Always had issue with low or high chlorine in pool. Not recommended
Purchased in January 2018 for $3,500.00.
My pool has never looked better since the Chemigem was installed.
It works even in very hot conditions.
I've had a salt Chlorinator before and my pool went green every summer. The pool looks great and the grandchildren spend hours underwater and no see eyes. I could not be happier
Never worked properly since day 1
Worked fine for PH control for first 3 years. Now uses 5 litres of acid a week (diluted 2 to 1) and still showing 9 ph - It is set for 7.4. ORP control has never been right. Had them out twice and they tried to blame everything else. We had ORP set at 600. Chlorine levels were so high our clothes were falling apart. Swim shop told us chlorine was dangerously high and turn it off for a week
Yep the reviews are correct
Does not work
Service people come at high cost and still fails
I don't know if others are better but this is a disaster
Often blocks lines, solenoids fail, pool goes green
Algae forms requiring algaecide
Most of the time you have to correct manually
You are forever checking if it is working
Have to check sensor every month - how is this a good thing if I need to do this ?
Might as well do it manually
Long Term Reliability and Ease of Use.
My pool is normal sized - about 60,000 litres - and was new in 2002 when I had the Chemigen Installed. I have had pools almost continually - for 30+ years - and have been absolutely impressed by the low (almost no) maintenance and the reliability especially compared with my experience with other brands of Pool Chemical Control Systems. It may cost a bit more upfront but you get what you pay for!!
Once you understand it, it’s great.
Main problem with the Chemigem is most pool shops don’t understand how it works. ALL the levels in the pool: TDS, TA, Stabiliser and Phosphates have to be in range for it to work. Otherwise the probe won’t read accurately. Had mine for 8 years and other than a bit of maintanence it’s been great, once I understood it.
Questions & Answers
my chemigem is dumping the chlorine in at an exaggerated rate. Why is this happening?
Your probe may need recalibrating or you may need a new probe.
Check your ph level
or disconnect your chlorinator for hours and plug back in.
Sorry I'm in a rush but lockdown has just been declared and Im using a public computer which is about to close down!
Thank you. Good luck
Any experience calibrating pH electrode. Mine is reading high (constantly 9.1) measured pH is 7.6, but cannot calibrate as when enter the value is says out of range. Ive cleaned the probe. Maybe the multi electrode is broken, but only one year old.....
Hello David tried calling Pool controls in perth who are suppose to be the go too to fix it
I had not help from what so ever except they made me buy all these parts that were not even relevant to the fix and wouldn't reimburse me! ended up getting my pool guy in who also had lots of trouble cant remember what he did but its all good now Good luck trying to find help buts it really hard sorry I am not much help when My pool guy comes next I will ask him what he ended up doing
For Chemigem issues in Perth I recommend you try and get hold of Alex. He used to work for Pool Controls but now works for himself. Search Chemigem service on Gumtree. Really good to deal with and knows his stuff.
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