Cherub Baby Anywhere Universal Portable Bottle Warmer Questions & Answers

Hi Pauline, I am sorry to hear that you are having issues with warming as it does not reach the set temperature. I highly recommend that you send us more details so we can help you with the warranty as needed. We'll look forward to your email to mail@cherubbaby.com.au.

Hi Ann, when charging your warmer, you will see one of the bars on the display flashing depending on how charged the battery is. For example, 1 red bar, 1 white bar & 1 white bar flashing indicates the warmer is nearly charged. When there’s a solid red bar and 2 x white bars (not flashing), it’s fully charged.

Hi Kira! Thanks for getting in touch. I haven't come across that heating issue before. Would you be able to email our customer support team at mail@cherubbaby.com.au to further troubleshoot? If you have any photos or videos of the issue, please also send through :) Kind regards - Kira Z

Hi Melissa, I can see you have contacted us directly via email, so we'll continue the conversation there. Thanks, Cherub Baby Customer Service

I’m having the same problem. Can you please explain this error message and make it public so other people can see it, that way if they have the same problem they don’t have to waste time writing a new message thread.

Kelvin 3d ago I would really appreciate a response as I can’t warm bottles at the moment for my newborn

Cherub Baby 6h ago Hi Kelvin, thanks for getting in touch! The E1 Error code means the warmer's heating pad is not detecting any warmer and will turn off automatically as a safety feature. The bottle with liquid must be attached before turning on the warmer. I have advised our website team to also add this FAQ to the product listing. Feel free to reach out to our customer support team at mail@cherubbaby.com.au if you have any further questions. All the best - Kira.

Kelvin G. just now The error first occurred when the bottle was attached. The product is just faulty.

Hi Kelvin, Thank you for getting back to us. If the E1 code is still appearing while liquid is touching the heating pad please email us at mail@cherubbaby.com.au to begin a warranty claim. Kind regards - Kira

I just threw it in the bin. It’s rubbish and I’ve bought a better brand.

Thank you for your question and I am sorry you're having an issue! This is usually due to incorrect assembly. Kindly refer to this page for our assembly videos or you may call us at (03) 9005 1734 for assistance. external link 

We're really sorry to hear about your experience with our warmer. Unfortunately, it really seem there is something wrong with the unit. Regardless of your circumstances, we'd really like to assist you as much as possible, so please feel free to call our office on 03 9005 1734 and we'd be happy to troubleshoot any concerns you might have.

HI Melissa, Please contact our office 03 90051734 and we'd be more than happy to assist you and your daughter. Thanks, Ryan

Yeah, we had an absolutely lousy time trying to use it, battery life was a joke also

Thank you for sharing your feedback. We apologise for any inconvenience. It may have to do with placing the seals in the correct way. For Pigeon wide neck, kindly make sure to place the seal flat side up. external link . We offer 2 years repair/exchange upon the purchase being verified. Kindly reach us at mail@cherubbaby.com.au or via live chat in our website.

@Joshua Thank you for sharing your feedback. We apologise for any inconvenience. Please note that our warmer has 30 minutes capacity. If this is not the case, kindly reach us so we can further assist you.

Thank you for your interest. Yes, this fits Tommee Tippee bottles and an adapter is sold separately in our website.

Don’t waste your money you get 2 uses out of it and then need to recharge it. Also if not assembled correctly it will leak!

Hi there! There are many factors that contribute to how many bottles you can get out of the anywhere bottle warmer, if you feel as though yours could be faulty please reach out as we are happy to send a replacement if you have proof of purchase and if the fault is clear :)

Hi Jenny. We’re sorry to hear about the problem with your warmer. It may have to do with the power adapter or cable being used. To be certain if there’s an issue or not, please, 1. Change your power adaptor. Make sure it is 3 amps. 2. Make sure you are using the cable the warmer it came with. Alternatively, try a different cable. 3. Ensure the cable is inserted firmly. 4. Try a different power source Should the problem persist, please email us at mail@cherubbaby.com.au so we can better assist you.

Thanks for your interest. Some of our stockists do include some adapters.

Hmmm Some? How do i make sure that the one i bought come w medela narrow adaptot?

We recommend buying it from Chemist Warehouse or Baby Bunting.

So buying from Chemistwarehouse or baby bunting will ensure that it come with adapter for Medela narrow neck? Pls confirm

Yes that is correct. I also recommend that you contact their support to confirm.