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China Eastern Airlines

China Eastern Airlines

2.0 from 43 reviews · View Statistics

Reviews

  • Value for Money
    2.8 (12)
  • Transparency
    2.8 (8)
  • Seat Room
    2.8 (12)
  • Food
    2.3 (13)
  • In-Flight Service
    2.5 (13)
  • In-Flight Entertainment
    2.5 (11)
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Teamoakes

TeamoakesHunter Region, NSW

  • 2 reviews

November 2019

published

Cheap as chips flight Sydney Kunming Shanghai Sydney $612 RTN first time I've flown with this carrier ,look you get what you get food very ordinary eat well before you get on the plane and don't expect to get many alcoholic beverages they limit what they give you but check in easy staff ok so just an average experience if you are just after a cheap flight and don't expect much this airline is for you .

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Incentivised ReviewNo
DepartureSydney NSW, Australia
DestinationKunming, Yunnan, China
ClassEconomy
BookingThrough Airline
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GSH

GSHSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Perfect service from speaking to there team in Brisbane to sitting on the plane

published

Booking process through qantas frequent flyers but rang China Eastern for my seats they were so helpful and organised the best seats for a solo traveler.My flight Was very long Melbourne - Toronto via 6 hr wait in Shanghai but the service was amazing.If I had to complain about anything it’s the entertainment but this never bothered me as I always download series and movies on to my I pad before I depart.

Seat Room
Food
In-Flight Service
In-Flight Entertainment
Incentivised ReviewNo
DepartureMelbourne VIC, Australia
DestinationToronto, ON, Canada
ClassBusiness Class
BookingThird Party
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Gabser

GabserGreater Melbourne (Outer), VIC

  • 22 reviews
  • 7 likes

Disgusting level of service

published
Incentivised ReviewNo
DepartureLondon, UK
DestinationMelbourne VIC, Australia
ClassEconomy
BookingThird Party
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SYD60

SYD60sydney

  • 2 reviews

55 mins holding for call centre

published

I have a very simple question about an up coming flight. I can't find the answer on the website and have been queuing for the call centre for 55 mins so far. Now very worried what the flight will be like...

Incentivised ReviewNo
Sandra

SandraGreater Melbourne (Outer), VIC

Surprised!

published

Flew China Eastern business class Oct 2019 Toronto Canada to Melbourne Australia. From the minute we went up to the counter, to time we left the plane, it was nothing but amazing. The staff were kind, pleasant and helpful. The food....GREAT, and a lot of it. Lots of movies to choose from in English or Chinese. Plane was clean.
After reading the past reviews, my husband and I were very skeptical. We didn't have to worry!
The only complaint I had was that we couldn't check in on line. Luckily, being in business class, we just walked up to the counter for check-in, and were greeted by a very pleasant lady. Economy might not of had the same experience, as the line was very long!
I will definitely fly this airline again!

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Incentivised ReviewNo
DepartureToronto, ON, Canada
DestinationMelbourne VIC, Australia
ClassBusiness Class
BookingThird Party
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Raveena

RaveenaSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Food and movie selection

published

Need to have more varity of food selection rather than just beef and pork with noodles only..
In flight the food was very poor and nothing for vegetarian customer.
I starved from London to China flight and China to Brisbane flight with my 2 teenage children. They don't even serve hot English tea apart from green tea. 21 hours in flight with no food it's like dying.
They also need to put some bollywood movie selection as lot of Indians travelling in this flight.

Please don't forget that not every one is non vegitarian and we are multinational society travelling it's not just chinese
Thank you

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Incentivised ReviewNo
DestinationLondon, UK
ClassEconomy
BookingThird Party
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NIgel

NIgel

  • 3 reviews

Customer Service Appreciated

published

After major mix up which in a day of departure change to our flights, CE ended up sorting it all out really well. The customer service from Amy in the Brisbane office was simply amazing and the best I have experienced in a long time. Flights were all on time, good food and good service. We were really impressed and will travel with CE again.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Incentivised ReviewNo
DestinationParis, France
ClassEconomy
BookingThird Party
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Dayee A.

Dayee A.Sydney Surrounds, NSW

Worst airline I have flown.

published

The crew were rude and for a over eleven hours of night flights overnight they didn't want to give eye cover,(I have the film of this.).
I arrived to Sydney and saw my luggage is damaged and still communicating with them with no success after about two months.

Value for Money
Seat Room
Food
In-Flight Service
Incentivised ReviewNo
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1 comment
Dayee A.
Dayee A.

The worst possible ever

Nan

NanSydney Surrounds, NSW

  • 3 reviews
  • 1 like

Unexpectedly good

published

Group booking Sydney to Beijing via Shanghai
10 and a half hours plus 2 hours....quite comfortable
Good service and entertainment although some travellers complained re alcohol service
I am a Qantas frequent flyer...first time with China Eastern

Value for Money
Transparency
Food
In-Flight Service
In-Flight Entertainment
Incentivised ReviewNo
BookingThird Party
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Janene

JaneneFar North Queensland, QLD

  • 2 reviews
  • 2 likes

Terrible airline and terrible service

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Incentivised ReviewNo
DestinationBeijing, China
ClassEconomy
BookingThird Party
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Prakash P.

Prakash P.Sydney, NSW

The worst possible ever

published

three connecting flights and the luggage has to be self transferred every time. At least inform us before or after booking or anywhere in the website. is it possible to do so in 1 hour stopover?? common sense a$$**. a total stress and highly not recommended ever. terrible customer service too.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Incentivised ReviewNo
DestinationKathmandu, Nepal
ClassEconomy
BookingThird Party
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shez

shezDarling Downs, QLD

  • 3 reviews
  • 6 likes

service?? what service?

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Incentivised ReviewNo
DestinationFrankfurt Airport (FRA), Frankfurt, Germany
ClassEconomy
BookingThird Party
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Reviewer

Reviewer

  • 3 reviews
  • 7 likes
  • Verified customer

The worst airline ever

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
Incentivised ReviewNo
DestinationBrisbane QLD, Australia
ClassEconomy
BookingThird Party
See all answers
AT

ATSydney, NSW

  • 3 reviews
  • 1 like

worst experience as a frequent flyer

published
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Incentivised ReviewNo
DestinationSydney NSW, Australia
ClassEconomy
BookingThird Party
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Frank

Frank

  • 2 reviews
  • 1 like

Complain

published

Terrible customer services trying to ring for 2 days for enquire no one pick up the phone . Hi willing to give another chance to this airline .this is my first time with this airline ?

Incentivised ReviewNo
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  • Verified customer

Rude staff, unhygienic bathroom standards, and extremely terrible service!

published
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Incentivised ReviewNo
DestinationSydney NSW, Australia
ClassEconomy
BookingThird Party
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Steph G

Steph GMelbourne

Kicked a young family off last flight of the day for voicing negative feedback about unsafe company

published
Murat T

Murat Tsydney

  • 2 reviews

Luggage held back for over a week!

published

Worst customer service. They never pick up the phone and my luggage was held back in China. they call me from a number that I can’t call back

Awful

published

I would never fly with China eastern again!!! Very rude staff, one of the members of staff, snatched the remote out of my hand, food was bad, couldn’t wait to get off the plane

Sarzie Mac

Sarzie MacSydney

  • 128 reviews
  • 89 likes
  • Verified customer

Everything I needed for a flight

published
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Questions & Answers

Emery S.

Emery S.asked

Flying Air Canada to the Philippines. 6 hour layover in Shanghai. Would like to know if luggage will be transferred from air Canada to China eastern airline to Cebu Philippines?

1 answer
Dayee A.
Dayee A.

Please note, I flew with CHINA EASTERN from Sydney to China and China to Sydney 3 months ago. They damaged my bagage and refused to compensate me for the damage caused.

Matt

Mattasked

Flying from Melbourne,do the planes have back of the seat screens?

1 answer
Nan
Nan

They do firom Sydney

Dayee A.

Dayee A.asked

My review is rejected.All I have written is facts.why is it rejected???

2 answers
Dayee A.
Dayee A.

Chinaeastern refuses to compensate me for the irreparable damage they have caused to my baggage, though they have accepted that they have damaged it.

Fired Up
Fired Up

But it is listed.

Learn that approval control is by THIS website and NOT the airline

Get an answer from our members

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