CHiQ CSM4308 Questions & Answers

The freezer door is suspect.non contact closure can result in freezer overworking/complicated fridge electronics....might as well throw it out after 6 monthsome me

The fridge is SUB STANDARD. Complicated instructions. We have a CHOQ fridge -newer , THE MAKER OVER COMPLICATE SIMPLICITY - Send it to SCRAP METAL .

Morning Godzaconic, Thank you for reaching out! I’m glad to hear you’ve enjoyed your CHiQ fridge for the past three years. To address the beeping issue, our management has confirmed that a technician will be required.

Please email the following details to service@chiq.com.au:

- Your full name - The address where the fridge is located - Your contact number(s) - Proof of purchase

Alternatively, if you prefer to arrange the repair by phone, please have a copy of your proof of purchase ready and contact our CHiQ service department at (03) 8545 7388, and we’ll be happy to assist you with lodging a warranty repair claim.

If you need any further assistance, feel free to reach out.

I'm having the same issue. My fridge/freezer is only a couple of months old

Afternoon Frances, Thank you for your review. Could you please email us at service@chiq.com.au with the following details: - A brief description of the fault - Your full name (first and surname) - The address where the fridge is located - Your contact number(s)

Also, please confirm in your email if the fridge doors have been reversed.

We look forward to assisting you further.

System out of kilta.re program.

I had the same issue. They sent out a technician and he said it was normal. I can hear the fridge clearly from over 10 meters away.

Morning Channeling, We sincerely apologize for the inconvenience you've experienced with your CHiQ refrigerator. To resolve this issue promptly, we kindly request that you email us your name, address where the fridge is located, your best phone number/s, and a copy of your proof of purchase to service@changhong.com.au. Upon receipt of this information, one of our dedicated CHiQ representatives will expedite a warranty repair claim for you. Your satisfaction is our utmost priority, and we are committed to ensuring that your CHiQ appliance operates optimally. Thank you for bringing this matter to our attention, and we look forward to rectifying it swiftly for you.

Afternoon Olivia, this is not normal. We recommend if the unit was only just purchased, to please contact the store to see if they can exchange the unit for you under DOA.

Good morning Hamish,

We sincerely apologize for the inconvenience regarding the refrigerator issue. Kindly have a copy of your proof of purchase ready and contact our service department at 03 8545 7388 to coordinate a warranty repair.

Hi harish, What exactly happened to your fridge. As we are going with same issue

I dumped that fridge and bought new Samsung one. I called Chiq and worst customer service response. so decided to close this issue by dumping that.

Afternoon Amanda, Thank you for bringing this to our attention, and we apologize for any inconvenience caused by the noise issue with your freezer. We understand how frustrating it can be to have a loud appliance in your home.

To address this concern promptly, we recommend reaching out to our CHiQ customer support team at 03 85457 388. Please have your proof of purchase ready when you call. Our dedicated team will assist you in initiating a repair claim to resolve the high-pitched squealing noise issue.

We value your satisfaction and appreciate your patience as we work to resolve this matter for you. If you have any further questions or concerns, please don't hesitate to contact us.

Thank you for choosing CHiQ, and we look forward to assisting you with a swift resolution.

Hi Margie, Would you please support the correct fridge model number and take a photo of the area. Best regards

Hi Lee, If the door display is locked, please press and hold ok button for 3 seconds till lock symbol goes off. Then press and hold "-" symbol button for 3 seconds to switch between fridge and freezer mode. Please have a try. If you need more assistance, please contact us on 1300796688. Regards

Hi, I changed my fridge Chiq 380 Fridge / Freezer from Freezer to Fridge for Christmas and now it won’t change back to freezer. I have tried several times as per the instructions without any luck. I have 2 lambs coming tomorrow so I am hoping you may be able to steer me in the right direction as to why this is not switching over. The appliance is about 18 months old. Kind regards, Anthea

Hi Lee, If the door display is locked, please press and hold ok button for 3 seconds till lock symbol goes off. Then press and hold "-" symbol button for 3 seconds to switch between fridge and freezer mode. Please have a try. If you need more assistance, please contact us on 1300796688. Regards

Morning LJP, Please call CHiQ Service on 0385457388 with a copy of your proof of purchase ready and we will promptly arrange a warranty repair claim.

Fridge getting sooo cold that freezes my food, or not functioning at all. Same problem!

Morning KTL and Anthonette,

Please have a copy of your proof of purchase ready and call CHiQ service on 0385457388 to arrange a warranty repair.

I had this problem. Inside the back wall of freezer is a fan and a flap to direct cold air. That flap is not functioning (diode or wiring faulty) so i have almost no cold air going to the fridge compartment, most going to freezer.

Hi Marilyn, Can you please change the fridge setting to 4 or 5. The number 2 is the coldest setting. Best regards

We had the same problem and have seen many others on here also experiencing the same issue. CHIQ responded to our comment on here and after a phone call they organised for a repairman to come the next day. He said it was a fault in the fridge and took him 5 minutes to replace the flap causing it and it’s been great ever since. Great customer service from CHIQ so hopefully same happens for you. There was no charge.

Hi Sarah J, Thank you for reaching out to us regarding the issue you're experiencing with your CHiQ fridge. We're sorry to hear about the loud rattling and humming noise you've noticed recently. We understand how important it is to have a properly functioning appliance, and we're here to help.

Based on the symptoms you've described; we recommend trying a manual defrost of the unit. Sometimes, ice buildup in the freezer compartment can lead to unusual noises. Here's how you can proceed:

Unplug the Fridge: Start by unplugging the refrigerator from the power source to ensure your safety.

Empty the Freezer: Remove all items from the freezer compartment and store them in a cooler with ice packs to keep them frozen during the defrosting process.

Leave the Door Open: Keep the freezer door open to allow the built-up ice to melt. You can place towels around the base of the fridge to catch any water.

Speed Up the Process: You can place a bowl of warm water in the freezer to help expedite the defrosting process.

Patience is Key: This may take a few hours to completely defrost. Once the ice has melted, wipe down the interior of the freezer to remove any excess moisture.

After completing the manual defrost, plug the fridge back in and let it run for a few hours to see if the noise has subsided. If the rattling and humming noise persist despite the defrosting, we recommend getting in touch with our CHiQ service team for further assistance.

Please have a copy of your proof of purchase ready, and feel free to contact CHiQ service at 03 8545 7388. They will be able to provide you with more specialized support and guide you through the next steps to resolve the issue with your fridge.

Thank you for choosing CHiQ, and we appreciate your patience as we work to address this matter promptly.

CHIQ will see this and respond appropriately. We had issues and they responded here and after a phone call we had a repairman on the job the next day. Apparently it’s a common issue the repairman said but took him 2 minutes to fix and been working fine since. Good luck and I’m sure they’ll give you the same excellent customer service we received.

We the same problem, both brandnew . 1st the fridge completely not functioning on its 11 month. They replaced it since, it’s still under warranty. But the same problem on its 16th month, but we cant use the 2yrs warranty anymore because they base on the 1st purchase. So disappointing because there’s a pattern that the fridge works well only in less than 16 months. Model CBM432. Our unit is well taken care ,even looks brandnew , but completely useless fridge now.

Hello Michelle, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced with the cooling performance of your refrigerator. To better assist you with this issue, we recommend reaching out to CHiQ's customer service directly at 0385457388. Please have a copy of your proof of purchase ready when you call. Their dedicated team will be able to promptly arrange a repair claim for you under warranty.

If you have any further questions or concerns, please don't hesitate to contact CHiQ's customer service. We appreciate your understanding and look forward to assisting you in resolving this matter.

Morning Beryl, Thank you for reaching out to us regarding your recent purchase of a CHiQ refrigerator. We apologize for any inconvenience you've experienced with your appliance. To address the issue you're facing, we recommend following these steps:

Ensure that the refrigerator has been running continuously for at least 24 hours with the door closed. Sometimes, it takes a little time for the unit to reach its optimal cooling temperature.

If, after 24 hours, the lower compartment is still not cooling, it's essential to contact the store where you made the purchase. They will be able to assist you with a DOA (Dead On Arrival) claim and provide guidance on how to proceed.

Alternatively, if you require immediate technical assistance, you can reach out to our CHiQ customer support team at 0385457388 with a copy of your proof of purchase ready. They will help you schedule a technician visit to assess and, if necessary, repair the refrigerator.

Dear Lisa, Thank you for reaching out to us regarding the freezing issue in your fridge compartment. We apologize for any inconvenience caused. To assist you further, we kindly request that you have a copy of your proof of purchase readily available and contact CHiQ Service at 0385457388. Their dedicated team will be able to log in a warranty repair for your fridge. They will guide you through the necessary steps to address the freezing problem and ensure that your appliance functions properly.