Chiq H10 UHD Android TV Series

Support not supportive – Bought this TV back in 2021, warranty ended in March 24, it malfunctioned in June 24. Backlight strips blew, TV cost around $550 originally. Customer service was super responsive then just dropped off planet earth when I needed confirmation if they could help or not. A simple no sorry it’s out of warranty, would have sufficed. Instead I emailed &… Read more

called with no avail, contacted the original store & they said it’s unlikely they will help.

I bought a new TV, went with Chiq again but getting extended warranty…. See how I go. I don’t want to pay double for TLC if it’s going to be just as terrible. I understand quality isn’t the best, what you don’t know won’t hurt. It looks fine to me, apps work & sound is good. There can be a bit of lag but I put this down to remove batteries. I also absolutely hate that it does updates whenever it likes & restarts the TV. It came back on at 2am once & scared the life out of me. And it’s been on when I’ve returned from work. Connectivity seems fine & has enough ports for my consoles.

Don't Do It! – I was after a new TV and was on a budget. I stumbled across this model at Appliance Giant, it seemed to be great value for money and had plenty of features. I went ahead and purchased it having no issues for the first couple of months, then things started to go downhill from there! The issues I included are as follows: Slow/sluggish operation.… Read more

Buggy interface, sometimes requiring power reboot or factory reset. Constant freezing, especially when switching between apps. Video and sound out of sync when using streaming apps. Glitches with the TVs basic settings e.g. sound/video modes changing on their own and needing to be reset. Apps not functioning as they should. Smart features like Google assistant stopped working. Abruptly shutting down apps or turning off altogether. TV turning itself on by during random times of the day. Built in ‘Chromecast’ function not working. Delayed response to the remote. Digital TV constantly dropping out and needing retuning. Basic functionality of the device impaired due to lack of crucial software updates and bug fixes.

I did some googling and these issues are common across many 'cheaper' TVs running the Android OS. I tried a few things including deleting data and factory resetting however there was no improvement. It got to the point where this TV just wouldn't work within reasonable expectation.

As this TV was less than a year old I contacted the retailer to see if they could help. They advised that there was nothing that they could do and the warranty is only covered by the manufacturer. I contacted CHIQ and they seemed to be aware of this issue and promptly sent me a 'troubleshooting' guide. I asked if there will be any bug fixes to address the issues and they couldn't confirm.

CHIQ agreed to send a technician to assess/fix the TV. When the technician came to look at the TV he said the remote was faulty and had a replacement ready. He also had a new motherboard as CHIQ believed that this is what was causing the issues. After replacing the motherboard the TV was even worse and was glitching badly. The technician didn't know what else to do so he put the old motherboard back in and reset the TV and said it was fixed.

I of course refused to accept this as an appropriate solution. I contacted CHIQ again and they wouldn't offer any further support until they received an official report from the technician. After a couple of days CHIQ finally agreed to refund the TV however I needed to arrange this through the retailer. After contacting the retailer, going backwards and forwards to arrange return shipping. I was able to exchange to a more reliable LG TV (Appliance Giant advised that I wasn't eligible for a refund).

The lessons learned here are:

Don't buy a budget branded TV or be fooled by heavily reduced models, no matter how many features it has. Invest the extra money and get LG or Samsung. Don't buy a TV with Android OS (or the newly branded Google TV OS). Don't buy from Appliance Giant, their after service care was non existent. JB HIFI and Appliances Online are far more reasonable. If you are unsure or unhappy with your purchase, return it ASAP. Don't put up with something you're not happy with!

fabulous TV for the money – I have been blown away with the quality of the picture on this tv especially with the black levels. 4K HDR is simply stunning and FTA tv is also more than satisfactory. It may be classed a 'budget' TV but there is certainly nothing budget with the picture quality. My only complaint is that the stock Android settings menu is not very comprehensive. Show details

Only good for a few Months – It starts off smooth, the first demirit you see is that you have to hold your remote close to the TV Besides that, casting is fine and the TV is relatively smooth Few months down the road, I can't even cast Netflix on it right now nor can I manually go into Netflix to watch a show, I can only use it for HDMIs Show details

Picture is bad. Chiq 50" U50H10 – So many people gave this TV 5 stars. No idea why, it's pretty terrible. The most important thing you want is good picture right? This doesn't have it. Picture is terrible, very washed out and grainy. 4k UHD, yeah right.... Sound is horrific but I guess that's what you can expect from basic TV speakers. Does have some good functions and is a good… Read more

size. But all in all the picture looks very bad. You get what you pay for with this $500/$600 TV. I signed up for the promotional 5 year warranty which was very attractive but now I don't think I want this TV for 5 years. My 8 year old LG non-smart TV has better picture than this one.