??!
1 photo
Commonwealth Bank Investment Home Insurance

Commonwealth Bank Investment Home Insurance

1.2 from 9 reviews

Reviews

1.2

9 reviews
5
(0)
4
(0)
3
(0)
2
(2)
1
(7)
  • Value for Money
    2.0 (2)
  • Transparency
    3.0 (2)
  • Customer Service
    1.5 (2)
Previous
Next

No communication at all

published

Logged a claim over one month ago, only got an email about the claim number. No follow up, no update, nothing at all. Called after 4 weeks and waited for 30 mins, then they told me that claim report has just arrived "Please call back again". Waited another week for some update, but no. Called again and was told the wait was over 45 mins so had to leave my number for them to return my call. After near 2 hours, they returned my call then put me on hold again. The worst part is after all these they rejected my storm damage claim and kicked me back to the builder to sort it out myself. What do I need this company and this insurance for??????? What is this????

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateMay 2020
Claim ApprovedNo
See all answers
Babak A.

Babak A.Sydney, NSW

  • 2 reviews

The most inefficient landloard insurance

published

So I made a claim against a rental property that was severely damaged by the tenant, who left the property without a notice. It took 6 months and over 50 phone calls and many email communications for CBA Insurance to pay the loss on the rent. Of my over $5,000 claims, it took them additional 1.5 months to pay only $270 on malicious damage. They asked for as many ridiculous and useless documents as possible to deny your claims. They ask for so many pictures that you cann't practically provide. I used to have a couple of insurance policies with them, and already am moving to other places. So , do not be sold for their cheap policy, CBA is NOT an insurance company...stay away!

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time3+ months
Claim DateAugust 2019
Claim ApprovedNo
See all answers
Claude

Claude

  • 2 reviews
  • 5 likes

The Bigger They Are The Meaner They Get

published
Insurance claim madeYes
Landlord Insurance

Find out how Commonwealth Bank Investment Home Insurance compares to other Landlord Insurance

Know better, choose better.

Compare all
Ram pathak

Ram pathakCanberra

One of the worst insurance

published

I had apply to claim from commonwealth insurance back bumper was damage and they don't fixed the back bumper they told to repair act auto buddy wok. I have little tiny scratch in the my front window they just paint that and call me your car is ready than I went to pick the car the damage what I apply to claim they don't fixed it than I asked to repair I apply to claaim back bumper you haven't fixed than he talks to me root and said that is not crap problem you call your insurance, than I call to insurance the told me if you wanna fix the bumper you need to apply other claim one of the worst insurance specially [name removed] vocal inspirater is so bad ,if any wanna want more to know call me 0426232860 thanks

Insurance claim madeYes

Commonwealth Bank contents insurance

published

It took the Commonwealth Bank 3 weeks to get back to my daughter to tell her that her insurance did not cover her for the accidental damage from a water pipe in her unit that had burst when drilling a hole in the wall and the water had warped the timber floor boards and had caused mold on the concrete floor under. When they did get back to her it was on a Friday!! She had been living with the mold for two weeks waiting for tradesman to fix the problem!!

Insurance claim madeYes
Will

WillSydney

  • 2 reviews
  • 1 like

Terrible communication

published
Insurance claim madeYes
caveatempor

caveatempor

  • 6 reviews
  • 13 likes

Terrible

published

Check what these polices EXCLUDE first before looking at their true value to the landlord.Go through each scenario a tenant may cause and then apply the policy to it , what if they leave a house full of junk , what if i sell , what if i dont relet because im renovating between tenants.
Sounded good at the time
Does not cover loss of rent if you decide to sell the property rather than re let Does not cover severe dirt and mess , up to 3 skips worth of rubbish left behind as is often typical when tenants are in rent arrears the bond wont cover this removal cost.Does not cover damaged carpets or paint , thats up to $8,000 worth right there alone

mumandmatilda

mumandmatilda

  • 3 reviews
  • 11 likes

If you want piece of mind, dont insure with Comminsure

published

Bad

published
Landlord Insurance

Find out how Commonwealth Bank Investment Home Insurance compares to other Landlord Insurance

Know better, choose better.

Compare all

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members

Other Landlord Insurance


ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.