Commonwealth Bank Travel Money Card
309 reviews
Reviews
Non reliable when traveling
I would not solely rely on this card. Although the intention of the card is good…the functionality is very inconsistent and frustrating.Typical CBA phone Service
Tried calling - several times - hung up on without having call answered. No resolution whatsoever. This bank does not care about their phone service or their customers.After 7yrs, went back to USA and used this. Perfect!
Just simply happy to use cba travel card. Acceptable, no fees during use to shops, events, etc. Used this as when I traveled/ had holiday back to USA so I only had limited currencies in my wallets and it never disappoints me. I'll be using this again when I travel. Show detailsCommomwealth Bank Travel Cards
Hopeless both Travel Cards did not work and were a total failure and inconvenience. I will be making an appointment with the CBA Branch at Boronia Victoria and request the Manager to explain and refund all my transaction fees charged against my credit card as a result of being unable to use my Travel Cards. Had I have been aware of the cards being faulty I would have taken more USA cash. I wasted three afternoons on the phone of my 10 day holiday in USA trying to get the Commonwealth Bank to rectify matters to no avail. Product review sites ... Read morefor the CBA Travel Cards are poor and I wish that I had known before I travelled. Hopefully, being a customer of the CBA since 1973 I will be compensated for the bank’s incompetence, noting that the CBA reported a net profit after tax 2023 of $10.16 billion!Less protection than a standard card
I have used this product before but had no difficulties.On my recent trip someone used booking.com to scam me via a hotels official channels. I was pretty to find there was basically no overseas support. No dedicated lines exist. I tried using the Ceba bot which was thoroughly unhelpful. And when I called after holding and being transferred over the next part of an hour I had a patronising call operator tell me to fill a form in and email, or post it! The form, I was told would be reviewed in the next 45 days by an arbitrator, while the transa... Read morection with a still sat there pending, and all parties had already agreed there was a scam. Meanwhile I'm $1000 out of pocket in another country having to chase up multiple organisations to get it sorted. This is just about the worst financial product I have used. When we travelled using standard card and had similar issues they were resolved quickly and easily. If you are travelling this is the very last product you should consider.
Crap, like everything Commbank!
Cards don't work. Wait on hold for hours and then they transfer you to 3 departments to wait on hold again. They then tell you that they can't help you and put you on hold again. Avoid Commbank at all costs. Money grabbing bank that cuts corners everywhere to increase shareholder profits. Show detailsDon’t waste your time
My 16 years old daughter couldn’t use her travel card in Hawaii. Tried to contact CBA and gave up after 30 minutes waiting time . Tried to contact via an app, computer was only willing to talk to her. No help at all, no concert . Card was locked without any help from CBA . Lucky she had some cash on her . Shame on you commbankMeh it's ok
Exchange rates aren't very good in comparison to other optionsWorse than useless
Got a Com Bank travelcard for use overseas. Tried to use it to purchase extra baggage while overseas and couldn't complete the transaction as it required me to enter a code sent to my Australian telephone number! Show detailsComplete rip off especially in Japan
Travelling in Japan was incredibly frustrating using this money card, and it's best avoided.Card just did not work sometimes either on the 'tap and go' system or even just withdrawing cash from an 'international card friendly' ATM. In such a cash-based country it is incredibly crippling to have $3.50 for every cash withdrawal and on top of that, the exchange rate is such a rip-off. 10 cents knocked off every dollar is just too high to deal with on every single transaction you make on every day of a trip.
and the $3.50 is charged in their currency conversion system but in the opposite way, you end up paying just a bit more than "$3.50" on the cash withdrawal fee.
Could not use in several locations in Greece
Visited Greece and Turkey in Sept and Oct 2022. The card was able to be used in Turkey without problem, although you will be charged AUD $5 to use some ATMs, others it is $3. However, there were a small number of businesses in Greece, eg. bakery, restaurant and shops, that the card would not work, however, plenty of funds, and able to use immediately in another business. Finally, when returning to Australia and wanting to convert back Australian dollars, while the exchange rate was 1 euro to 1.54 AUD$, the bank was only converting at 1.47AUD$. Overall ok, but not great. Show detailsCould not purchase instore
I have used this card many times through Europe but this time things did not go so well. Like a previous review something has changed. We would try to make purchases instore to avoid fees...sometimes it would work, sometimes it wouldn't. So we would have to go the the ATM to withdrawal the funds...thats when we got charged from CBA and also the bank that owned the ATM. This was not just one card...it was all four cards we had (each traveller had their own card). CBA's customer service is poor, they have said since we have made some purchases from our cards they will not accept liability. Stay very clear of this card. Show detailsGone downhill, best avoided
Travelling in Europe and Asia, have used this card for some years. In 2022 it seemed to change in several ways. Some purchases needed verification, some did not, same with signatures. Two transfers of funds from my regular bank account have yet to appear several weeks later. Customer service terrible, I have nailed down funds leaving the sending bank to CBA but can’t get through to anyone at CBA.So next step is to register a complaint with them which usually gets attention in financial services.
Shocked to find so many bad reviews here. Show details
Multiple problems, too many to list in title plus terrible exchange rate
I had used this card before, and had no trouble with it. It came up for “renewal” so I opted to do this in preparation for trip.Couldn’t renew online, had to go into a bank.
New cards arrived in mail. Activated them online. Couldn’t load them, access them etc.
Phoned support who said the issue was the bank had created multiple profiles when they renewed my cards. Had to go into the bank to fix. It took them 45 minutes to fix.
I said, while I am here, I want to load the card with Canadian funds. This couldn’t be done directly? I had to trans... Read morefer money from another bank ( don’t have an account with CBA for obvious reasons). This would take two to three business days. I said, “then I will convert to Canadian dollars.?” They said, “ on no, you can’t do that on the card” I said “ isn’t that the whole point of having a travel money card, so you can use it across different currencies when you are travelling?”. I then showed THEM how to do this on my account. The next day, the money appeared in my travel money card account, with an exchange rate 4% worse than any other exchange rates going. Unfortunately, I am going to have to persevere with this card for this trip, but never again. Do not use the CBA travel money card.
Avoid avoid avoid
Went to Germany, which is a very cash orientated society.The Maximum amount I was able to withdraw was 50 euros — very frustrating as you’re paying CBA $3.50 a pop plus another ATM fee on top of that. And the exchange rate isn’t exactly favourable.
Was good for eftpos though, but didn’t need that Show details
Questions & Answers
When withdrawing money fro an ATM with a travel card, do I select Credit or Savings?
Thanks in advance
I didn't use the card to withdraw money. I carried cash and used travel card (tapping/scanning) for mostly establishments accepted my card
Hi,
I have used the commonwealth travel money card. the staff told me it is easy to withdrawal cash and it is Visa exchange rate. however, it is difficult to withdrawal cash, and I was not aware there is a very high conversion fee. i have lodged a complain with commonwealth bank. has anyone lodged a complain and received compensation?
How many days does it take to make or get a commonwealth money travel card
Details
Category | Travel Money Cards & Currency Exchanges |
---|---|
Products Offered | Travel Money Card |
Currencies Available | AED, AUD, CAD, CNY, EUR, GBP, HKD, JPY, NZD, SGD, THB, USD and VND |
Release date |
Contact info for Commonwealth Bank Travel Money Card
Mon | 8:00 am - 6:00 pm |
---|---|
Tue | 8:00 am - 6:00 pm |
Wed | 8:00 am - 6:00 pm |
Thu | 8:00 am - 6:00 pm |
Fri | 8:00 am - 6:00 pm |
Sat | 8:00 am - 6:00 pm |
Sun | 8:00 am - 6:00 pm |
- ABN: 48123123124
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.