Commonwealth Bank Travel Money Card

First of all, it’s convenient, and that’s all the pros that it has. The rate is really bad, terrible to be honest and when you need to convert the remaining money back to AUD, you’re losing double the money. That was comparing with the UBank card that I also got for travelling in NZ. So, I used the UBank and it was way better, almost the same as… Read more

what you see on xe. My advice is, don’t use it unless you need it for convenience, it’s from my painful experience. I lost almost $80 bucks from exchanging back and forth!

I would avoid buying this Card because it doesn't work at any ATM in Australia or overseas and they charge overseas fees, which is a complete lie so you can't trust them. I would avoid using this card. Show details

We’ve used the travel card a few years ago and it worked well. This time a complete disaster. The card was loaded up with cash and we set the PIN but it was consistently declined. We can’t test the card until you’re overseas. Ok, I’ll call support.… Read more

Can’t get through, forever on hold for 30+ minutes on international rates. tried multiple times. We have access to the app, plenty of cash, and can’t find any issues. The only error we get is a declined “01 Refer to issuer”. Absolutely useless and left high and dry overseas. Scrambling to use other forms of payment. For the largest bank in the country this is just as bad a a little shonky operation with no one around to get help despite having 50,000+ staff. A massive screw you to the moon, CBA. Referred this amateur trash nonsense to the ombudsman. I can’t express strongly enough how absolutely critical this service is, we meticulously plan our trips and then 100% fail for a critical service. DO NOT USE THIS PRODUCT.

Apply online received within 5 working days. Easy to use and readily accepted everywhere for our Japan trip. Could easily see how much was available by logging into NetBank and could instantly top up by transferring from bank account. Maybe other cards offer better rates but we found this one so easy to use and we’ll use it again for our next overseas trip. Show details

Love the CommBank Travel Money Card (Visa Prepaid Platinum)!!! I've been a CommBank customer for over 20 years and this card has been the best thing I bought along with me to Europe. You get 2 cards so one I kept in my wallet and one the other was for emergency. I had a short layover in Dubai so before I left I put some money via NetBank in… Read more

Dirhams and in Euros. Easy to top via Netbank to transfer from my CommBank savings account to the Travel Money Card account. The first time I used the card was in Dubai and worked. Checked my balance via the CommBank App and was in realtime. Then I tested the card again when I got to Europe and perfect. Haven't been charged any fees and I would recommend it 100%. There was only 2 times I had to withdraw money from an ATM and it charged me AUD$3.50 every time (didn't matter the amount) so try to avoid this and just do Visa payWave. Don't use your Commbank Credit Card (I have a Mastercard Ultimate Rewards) as it charged me a small percentage fee every time I used it (eg: €35.00 with a AUD$2.19 fee). Love the design of the card too bright yellow so you can't miss it in your wallet :)

Great service, hard working, Patricia Lombardo, – Good Afternoon, I am writing this honest review regarding my recent couple of visit in commonwealth bank MORTDALE branch. One of the best staff name PATRICIA LOMBARDO she has got great knowledge about all the products of common wealth bank. she is humble taking extra time to explain about any issues and solve the problem. she has great customer… Read more

service. I had bit difficult to choose the travel card she arranged the best offer and save my time and value of money as well, during the conversation I realised she has got great understanding how easy way she could approach escalate the problems.

I really appreciated it for all your efforts and dedication on her job and I highly recommend for all who is local and visit the branch. she is the best staff in my experience. thank you . Good Day.

CONVERSION RATE 46.5 MACQUARIE 48.9 2.4 PENCE MORE THAN Macquarie on conversion rate AUD TO british pounds. Typical commonwealth , rip off at every corner. No fees just rip off conversion rates. Show details

Opened up an account yesterday they said you need to put $50 in transferred it to Vietnamese dong then transferred back to Australian currency next day only got $44 back thieves Show details

Money withdrawn in wrong currency – I had €100 and £100 on my travel card in case of emergencies. I withdrew €100 in Ireland. The money was withdrawn from the £s. I did not have an option at the ATM to select the currency. I would have thought that the money withdrawn would be in the currency for the country I was in - i.e. Euros. Now, I have €100 (£83.55) and £13.55 available on… Read more

my card which adds up to £97.10 - not the £100 I should have. I have written to the bank but have had no response. I will not be using this card again. The Wise card is better - accepted everywhere and you pay less in transfer fees.

Non reliable when traveling – I would not solely rely on this card. Although the intention of the card is good…the functionality is very inconsistent and frustrating.

Typical CBA phone Service – Tried calling - several times - hung up on without having call answered. No resolution whatsoever. This bank does not care about their phone service or their customers.

After 7yrs, went back to USA and used this. Perfect! – Just simply happy to use cba travel card. Acceptable, no fees during use to shops, events, etc. Used this as when I traveled/ had holiday back to USA so I only had limited currencies in my wallets and it never disappoints me. I'll be using this again when I travel. Show details

Commomwealth Bank Travel Cards – Hopeless both Travel Cards did not work and were a total failure and inconvenience. I will be making an appointment with the CBA Branch at Boronia Victoria and request the Manager to explain and refund all my transaction fees charged against my credit card as a result of being unable to use my Travel Cards. Had I have been aware of the cards… Read more

being faulty I would have taken more USA cash. I wasted three afternoons on the phone of my 10 day holiday in USA trying to get the Commonwealth Bank to rectify matters to no avail. Product review sites for the CBA Travel Cards are poor and I wish that I had known before I travelled. Hopefully, being a customer of the CBA since 1973 I will be compensated for the bank’s incompetence, noting that the CBA reported a net profit after tax 2023 of $10.16 billion!

Less protection than a standard card – I have used this product before but had no difficulties. On my recent trip someone used booking.com to scam me via a hotels official channels. I was pretty to find there was basically no overseas support. No dedicated lines exist. I tried using the Ceba bot which was thoroughly unhelpful. And when I called after holding and being transferred over… Read more

the next part of an hour I had a patronising call operator tell me to fill a form in and email, or post it! The form, I was told would be reviewed in the next 45 days by an arbitrator, while the transaction with a still sat there pending, and all parties had already agreed there was a scam. Meanwhile I'm $1000 out of pocket in another country having to chase up multiple organisations to get it sorted. This is just about the worst financial product I have used. When we travelled using standard card and had similar issues they were resolved quickly and easily.

If you are travelling this is the very last product you should consider.

Crap, like everything Commbank! – Cards don't work. Wait on hold for hours and then they transfer you to 3 departments to wait on hold again. They then tell you that they can't help you and put you on hold again. Avoid Commbank at all costs. Money grabbing bank that cuts corners everywhere to increase shareholder profits. Show details

Don’t waste your time – My 16 years old daughter couldn’t use her travel card in Hawaii. Tried to contact CBA and gave up after 30 minutes waiting time . Tried to contact via an app, computer was only willing to talk to her. No help at all, no concert . Card was locked without any help from CBA . Lucky she had some cash on her . Shame on you commbank

Worse than useless – Got a Com Bank travelcard for use overseas. Tried to use it to purchase extra baggage while overseas and couldn't complete the transaction as it required me to enter a code sent to my Australian telephone number! Show details

Complete rip off especially in Japan – Travelling in Japan was incredibly frustrating using this money card, and it's best avoided. Card just did not work sometimes either on the 'tap and go' system or even just withdrawing cash from an 'international card friendly' ATM. In such a cash-based country it is incredibly crippling to have $3.50 for every cash withdrawal and on top of… Read more

that, the exchange rate is such a rip-off. 10 cents knocked off every dollar is just too high to deal with on every single transaction you make on every day of a trip.

and the $3.50 is charged in their currency conversion system but in the opposite way, you end up paying just a bit more than "$3.50" on the cash withdrawal fee.

Could not use in several locations in Greece – Visited Greece and Turkey in Sept and Oct 2022. The card was able to be used in Turkey without problem, although you will be charged AUD $5 to use some ATMs, others it is $3. However, there were a small number of businesses in Greece, eg. bakery, restaurant and shops, that the card would not work, however, plenty of funds, and able to use… Read more

immediately in another business. Finally, when returning to Australia and wanting to convert back Australian dollars, while the exchange rate was 1 euro to 1.54 AUD$, the bank was only converting at 1.47AUD$. Overall ok, but not great.

Could not purchase instore – I have used this card many times through Europe but this time things did not go so well. Like a previous review something has changed. We would try to make purchases instore to avoid fees...sometimes it would work, sometimes it wouldn't. So we would have to go the the ATM to withdrawal the funds...thats when we got charged from CBA and also the… Read more

bank that owned the ATM. This was not just one card...it was all four cards we had (each traveller had their own card). CBA's customer service is poor, they have said since we have made some purchases from our cards they will not accept liability. Stay very clear of this card.

Gone downhill, best avoided – Travelling in Europe and Asia, have used this card for some years. In 2022 it seemed to change in several ways. Some purchases needed verification, some did not, same with signatures. Two transfers of funds from my regular bank account have yet to appear several weeks later. Customer service terrible, I have nailed down funds leaving the sending… Read more

bank to CBA but can’t get through to anyone at CBA. So next step is to register a complaint with them which usually gets attention in financial services. Shocked to find so many bad reviews here.

Multiple problems, too many to list in title plus terrible exchange rate – I had used this card before, and had no trouble with it. It came up for “renewal” so I opted to do this in preparation for trip. Couldn’t renew online, had to go into a bank. New cards arrived in mail. Activated them online. Couldn’t load them, access them etc. Phoned support who said the issue was the bank had created multiple profiles when… Read more

they renewed my cards. Had to go into the bank to fix. It took them 45 minutes to fix. I said, while I am here, I want to load the card with Canadian funds. This couldn’t be done directly? I had to transfer money from another bank ( don’t have an account with CBA for obvious reasons). This would take two to three business days. I said, “then I will convert to Canadian dollars.?” They said, “ on no, you can’t do that on the card” I said “ isn’t that the whole point of having a travel money card, so you can use it across different currencies when you are travelling?”. I then showed THEM how to do this on my account. The next day, the money appeared in my travel money card account, with an exchange rate 4% worse than any other exchange rates going. Unfortunately, I am going to have to persevere with this card for this trip, but never again. Do not use the CBA travel money card.

Avoid avoid avoid – Went to Germany, which is a very cash orientated society. The Maximum amount I was able to withdraw was 50 euros — very frustrating as you’re paying CBA $3.50 a pop plus another ATM fee on top of that. And the exchange rate isn’t exactly favourable. Was good for eftpos though, but didn’t need that Show details

Cannot Withdraw at ATM across multiple countries and banks – Fund withdrawal at ATM did not work across multiple countries including Finland, Germany, Netherlands, Belgium, and Singapore. Tap and Go payments were functional. I attempted at multiple financial institutions within each country including but not limited to Otto, ING, Citi Bank, Deutsche Bank, DBS, UOB. Some private ATMs were also attempted, but… Read more

also did not work. ATM indicated "Wrong Pin". I also attempted adding '00' to the beginning or end of the pin no. as some have mentioned on product review, but did not work. I attempted to reset pin multiple times, checked with CBA over the phone if there was anything wrong with the card who indicated the card was not locked or blocked and should be functional. All attempts to correct the issue aligned with what the agent over the phone had suggested. All ATMs were functional, accepted VISA, and I was able to verify ATM functionality by withdrawing funds from a CBA SAVINGS card (which I would then pay transaction fees).

I originally went into the bank to purchase foreign currency at Macquarie Centre NSW - which is typically handled over the teller. Instead, I was guided by the front person to make an appointment and wait 1h - which I was then sold this product instead of making a foreign exchange purchase.

I have my suspicions on deceptive behaviour within CBA. However, I would like to strongly suggest all people who have encountered the same issue to: 1. Post their complaint here; 2. Make a complaint to CBA; & 3. Make a remark if you have had to use an alternative card to withdraw funds, particularly if you used a CBA card, and if fees were incurred.

Total robbery! – Travel card worked fine in Europe, but rates are a ripoff, indeed. However, they simply stole the money I had left from my last trip, without even notifying me. Dishonest to say the least. Show details

Commonwealth rate exchange is a rip-off – Their exchange rate is the worse in addition to their fees, you get the worse deal if you either selling or buying, they rip you off like a hand saw up and down. I can't believe the difference between buying and selling is 10.4%.  Show details

Closed my account without contacting me or consent – CBA closed this account without giving any forewarning. The have effectively stolen money from me. The bank isn't willing to give back MY foreign currency. AVOID using this product. Go for other options.  Show details

Absolutely Amazing !! – I've just returned from a 2 month trip to Europe during the height of COVID19 and if wasn't for this card i wouldn't have been able to do so much stuff in the limited amount of time that i had. In addition to that it's awesome for online shopping since there's no minimum charge and the transfers are instant. Love it !! Show details

Rip off exchange rates – Terrible product to have..worst possible rates you will get through banks. Always go for other options instead of banks..be mindful, banks are not there to help in need.. rather waiting for our ignorance and fill there fat pockets... Show details

Terrible card!! – Where do I start! The exchange rate was terrible, at least 4 cents less than other cards. There were several instances where I tried to transfer money on the card only to be given an error message saying that the travel card didn't exist. And finally on check out I tried to pay the bill using my travel card which had sufficient funds and it was… Read more

declined. I spent almost an hour at reception trying to pay in $500 increments, half of which were declined. I tried to phone the number provided on my travel card info, which unfortunately was a general Commbank number and not a travel card hotline. Will not use it ever again!!!