Problems from the start....but still works well.
I bought a Coolaroo Banksia 3.5 Cantilever Umbrella (Graphite grey colour) & water-filled base from Bunnings North Lakes, Qld about 4 yrs ago (I think $799). The base leaked and the fabric faded on the cover within 1 mth. Bunnings swapped the base but said there was no warranty on colour-fade (I bought this one especially because the package said UV protection against colour-fade (only degradation!!!). It can't be used in a strong breeze (can any umbrella?), however it has great shade coverage on a hot day. The zip failed on the cover (which is...now faded to off-white) about 1-2 yrs ago, but I peg it up to protect the umbrella, which is still a slightly lighter graphite grey colour. Still in working order but I should have bought white though so it didn't fade!
Lovely Umbrella - but can only be used of completely no wind. Very disappointing
I wish I had read the below reviews first as I have to also agree - this umbrella is totally useless if there is any type of breeze. And that means ANY type of wind. So in a Qld summer this umbrella is a waste of money. I had to pay to get someone to deliver this to my property, but ended up selling it 6 months later for $150. I didn't pay a good amount of money for an item that is useless to use, and just there to look at.
Purchased in February 2019 at Bunnings, Toowoomba for $699.00.
Does not like the slightest wind
I bought this 12 months ago from Bunnings for around $800. I have used it probably 3 times due to the fact that if there is the slightest wind it wants to blow around or over. And there is almost always a bit of wind in summer QLD. I'm thinking of trying to bolt it to the concrete floor for next summer.
Coolaroo Melaleuca - large, top of the range cantilever model - Bunnings in Dubbo, NSW.
We bought this just prior to last Christmas, paying around $800. It cannot be used in light winds/breezes, as it blows around and is most unstable and seemingly unsafe, so is useless most of the time. A strut has bent as a result. Very disappointing as we mostly can't use it in our very hot summer weather. In retrospect we should have bought a couple more smaller conventional umbrellas. Know better next time.
Purchased in November 2018 for $799.00.
Poor product. Failed after 12 months.
I will cut to the point, we purchased this umbrella a little over 12 months ago and it has simply fallen apart.
Credit to Bunnings, who we purchased the item off who attempted to assist with repairs. Coolaroo were not as helpful.
Do not waste your money as we did.
No Spare struts
In general, it is a good umbrella. For the price you will get an average product. On assembly in noticed the bolts and washers for the base were different of each umbrella (bought two). On One umbrella the washers were incorrect and the bolts loose. The base started detaching from the umbrella. We noticed due to leaning of the main post.
At a light wind, the umbrella got caught at a pool fence and bend two of the struts. When ringing the manufacturer was told that these are not sold as spare parts. Very disappointing, since it is an easy part ...
Coolaroo banksia umbrella poor build quality
I purchased a 3.5 metre coolaroo banksia umbrella, after getting it home i had to return the base twice for not having the base plate threads threaded hence i couldn't fix the swivel plate to the base, also the weld at the bottom of the lower post with base plate has pin holes all in it and appears to have signs of corrosion.
- Verified purchase
Not worth the money
The first Coolaroo cantilever umbrella we bought broke at the top after 10 months. It was not subject to high winds and in fact we have a guy rope system to secure it. This was replaced under warranty. The second one developed green mould all over the underside (it was never put away wet). Then, at around the four year mark several holes appeared in the fabric and when lightly pressed it was obviously rotting. No chemicals were used on the material. The fabric is warrantied for five years 'against UV degradation'. However, upon viewing my photos of the damage, the manufacturers said it was not due to 'UV degradation' so they would not replace it. Quite what they thought it was due to I am not sure. I would not buy again.
- Verified purchase
Sturdy Acaia 3m Square umbrella - however, should be secured adequately at the base for safety
I have seen the reviews by previous reviewers on Coolaroo Umbrellas however, the fabric is covered by a five year warranty. On unpacking the product I saw that the metal cross base is made of steel and the pole and fabric supports are aluminium and looked and felt very sturdy. The Umbrella was easy to assemble and not too heavy. Four stainless steel bolts secure the cross base together and an Allen key is provided. You will need four 450mm x 450mm concrete pavers to secure the base when using this product. Raising and lowering the umbrella is s...imple enough, however, the nylon pulley rope does not look sturdy enough. Raising the umbrella with the locking handle is easy to manage and feels solid as it locks into one of the holes in the post. The base has a foot pedal to allow for swinging the umbrella around when needed and it is very solid and heavy. The product comes with it's own cover and thoughtfully, a collapsible pole so you can reach the top of the pole to remove or install the cover. I have researched other brands and you do get what you pay for in a lot of respects. This product was on special at the time so I was happy with the Quality, Price and Warranty offered. The instructions tell the user to cover the product when not in use and not to use it in heavy rain or high winds. It is a non permanent structure and common sense applied when using it.
Coolaroo Market Umbrellas are NOT value for money - better products available in this price range.
Timber posts are of inadequate strength with serious movement of post at the centre joint/head mount due to screws that are grossly too small.
Centre post has already warped markedly after 2 months, most of which was spent stored in the garage because it is unsafe to use even in the slightest breeze.
Avoid this product and choose a product with a metal post and frame!
Take care when choosing an outdoor market type umbrella by Coolaroo. The designs featuring wooden ribs are very flimsy in any sort of breeze and are prone to turning inside out and breaking the wooden ribs I had one for less than 24 hours before it managed to destroy itself. Choose a brand with metal or graphite ribbing. For the price Coolaroo are asking there is much better quality available from other manufacturers at much cheaper prices..
Questions & Answers
Our Coolaroo Cantilever Banksia (3.5m) canopy has now deteriorated. Are there replacement options? I messaged Coolaroo 2 weeks ago but hear crickets chirping... Thanks!
I have just purchased a Coolaroo Eucalypt umbrella plus Coolaroo water fill base. Does the item lock into place when up or rotate in any wind. Im surprised that there seems to be no locking, not happy if we cant use in our normal QLD weather.
If I understand your problem correctly yes it does lock into place. If there are wheels on the base it will rotate with the wind anyway. I did discover though that any wind above a breeze almost makes the umbrella useless as it blows around badly. Best to have the thing downwind. We have already bent a strut from this problem. Not good for such an expensive item.
This umbrella is not
Made for high winds, I agree the umbrella is not good in any wind and does
Want to tip forward, I use bungee leads and anchor it to the fence and ballestrade, this holds it in place and allows it to be up in winds of around 39km/hr, the cord has just snapped after two years use, now I will have to dismantle it and run a new cord, but overall not a great item, not overly safe, you have to put into place your own safety methods, good luck
Has anyone had any issues with the 3.5 Coolaroo Melaleuca Umbrella as I am thinking of purchasing one?
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