Worst Customer Service In The World.
We purchased a brand new HSP RC car from Crazy Hobbies. The salesman was great on the day, lots of help and information based on our budget. We took the car home and my son used it for about an hour using two batteries. We then noticed the steering was stuck and would no longer turn. I called the shop for help as they suggested and was questioned how we managed to use our car for an hour, two batteries I explained. Two staff members tested the car in the shop and deemed a broken steering servo. They then said it will have to be repaired, and yo...u will have to come back next week. I explained this wouldn't be possible and could they fix it now or replace the car as it is less than 24 hours old and not fit for purpose, and used for only one hour. The manager Oscar(?) became rude, aggressive and plain nasty. He told us we would have to deal with his supplier if we wanted the car replaced or refunded as they don't refund or replace as it would cost them money. When I mentioned consumer rights he got very angry and defensive. He had no idea what he was talking about and ranted on about us having to deal with his supplier and not them. They did fix the car in the shop while we waited, but only after standing our ground. If we hadn't they would have fobbed us off and made us return in a week. Shop at your own risk and hope you don't have a problem with the product purchased as they don't care once they have your money. This was the worst customer service experience I have ever had. Plenty of other suppliers in Sydney.
Purchased in March 2021 for $360.00.
Worst retail experience ever
These guys a thieves.
Take your money make you wait 2 months and then do you over.
There mates write the other reviews.
Go elsewhere save yourself the nightmare experience I have had
Purchased for $1,500.00.
i made a stupid mistake, ordered spektrum when i should have ordered detrum.i contacted crazy hobbies and the response was immediate,order cancelled..
wondefull customer service not their mistake and the item i neededthey didnt even sell .will support this firmfor all my needs in future.
Purchased in February 2019.
Great Hobby Store
Best and easiest to deal with, always obliging and helpful on the phone, and answer E/M promptly, never had an issue with them and goods are delivered in less than a week in most cases.
Purchased in May 2019.
Best Prices. Fantastic package deal.
All round great purchasing experience. The Service, experience and great advise add value to the great deal you’re already getting. Will never shop anywhere else for my 5th scale petrol cars.
Purchased in February 2019 for $5,000.00.
I will go back to Crazy Hobbies
I recently purchased my 1st RC plane, Spectrum transmitter & accessories from Crazy Hobbies. Looking via the web, I found they have the best range of RC planes in Sydney. In store the service was friendly & very helpful. Definitely worth the one hour drive from home, much faster than buying over the internet & no risk of the parcel mysteriously disappearing. A positive experience.
Great Customer Service
Got my 5 year old Boy into RC Monster Trucks and been buying at Crazy Hobbies. As we had quite a few accidents whilst going "crazy" on weekends I had to bring the car for repairs on several occasions. Oscar and his team have been very forthcoming and repairs were undertaken quick and very reasonably priced. Would I have bought online I would not have had this opportunity to get this kind of service. Thank you guys. Highly recommended.
Excellent hobby shop
Great service from Oscar and the gang at Crazy Hobbies . I’m a keen drone enthusiast whom was using drones for fun but now my passion has turned into a full time job flying drones commercially . Crazy Hobbies brilliant service and support of the drones namely DJI has been exceptional and has given me much confidence when flying expensive drones commercially . Has been a breeze to ring up Oscar and order parts and ask questions and you get the impression that it’s never a hassle in any of the regards I’ve had for my drones , counting 8 I own now.... I took possession of a the new Mavic 2 the other day and was impressed that Crazy Hobbies had this in stock faster than if I ordered it from dji directly after their launch announcement of this drone .
Great after purchase service
I recently bought a Axial scx10 ii kit, being new to scale crawlers I did not know much coming into this. I’m glad I came to Crazy Hobbies as Oscar and Adam alleviated any concerns and questions I had. brilliant crawler from axial and I’m glad I was referred to this product, a fun and enjoyable build and throughout the build the guys at Crazy Hobbies were only a phone call away and more than happy to assist with any queries. They helped me buy a servo and motor and receiver, also required onto of the kit purchase. once built I brought the buil...d onto the shop several times and Oscar and Adam helped me slowly upgrade parts and accessories for this and I have to say I am very impressed. From larger wheels to a new body kit to replicate a land cruiser Ute to many small accessories. It has been great fun to build and also great fun to drop back into the place of purchase for many questions answered and great service. A big thumbs up to Oscar and the team. very happy with my axial product of that of an scx10 ii kit. Will be back for many more builds.
They get out of their way to help.
Getting a good price is one thing, the knowledgeable team at Crazy Hobbies always gets out of their way to make sure you are looked after if you encounter any issues. They standby their products and offer good advice. Good services and good pricing, now that is a perfect combination.
Guys have good cake ! Excellent service great team of guys!
Oscar and Rod Are the the two most helpful knowledgeable guys in the game!
Always know how to help or what you should get to make your cars or planes or drones faster !
great deal and amazing service! wonderful owner!
1.cheapest deal in town.!
2.full range of product!
4.wonderful owner Oscar!!!
5.people there are not just try to make sales, they are helping customer with genuine advise.
Better Than Hobby King!
Best service , Best price, can't be any better, been buying for years, always come back, excellent service, especially drones, cars, planes, servos, radios
Best device advice and at the right price
I bought my r/c s cars and motorbike in store and I am very happy with products And the amazing service . The range of traxxas vehicles on offer is amazing 10/10 My favourite hobby store
Today I took an old Nitro car to these guys to be tested. They spent half an hour educating me about RC cars and testing the car. In the end, they determined the car engine was dead. They didn't charge me, and didn't try push me into buying a new one from them. Although,they did have a good Nitro package deal available. These guys really know their stuff and are happy help with your RC needs.
Used this shop online and in store on several occasions, the guys are very knowledgable and always willing to help - highly recommended!
Best hobby shop e
Best hobbie shop I ever been too. Oscar is very knowledgable about the products he sells and very willing to help . The prices are very competitive and he is willing to match and better others . I will definitely deal with them again . CRAZY HOBBIES is my new Rc shop from now on Frank Vella
Guaranteed to get repeat business
I've bought RC items from hobby stores in NSW, VIC and QLD. Crazy Hobbies in Stanmore is the best one I have purchased from. Oscar keeps his store well stocked, prices are competitive and the after sales service is second to none.
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