CyberGhost VPN

wrecked my computer ! never worked, paid for a subscription and it simply crashed my computer every time i tried to use it. please do not make the same mistake i made !!!

SCAM SCAM SCAM DON'T TOUCH THEM Absolute SCAM! I signed up for an annual subscription two years ago, what a disaster! I could not make the VPN work satisfactorily so eventually decided to delete it and forget all about them but I soon found out it's not that easy. The program deleted easily enough but it had planted bugs that continually… Read more

turned the system off making it unusable I eventually had to have a complete reinstall done. Good riddance I thought but it wasn't over yet. Two years later they hit my PayPal ac with a subscription renewal I had no idea was part of their contract, fortunately PayPal reversed it.

This company is the worst company to deal with. After 1 hour of the 3 day free period I cancelled my subscription. They got back to me soon after and confirmed subsciption. After they inundated me with emails from different people and I'm tired of reiterating my cancellation. I will dispute if they take a cent off me.AVOID THIS COMPANY AS THEY ARE DESPERATE FOR MONEY

Terrible service. Terrible solutions to problems. I do not recommend them. Find a different VPN.

Deceptive – I chose this because I could buy "1 month" only. Service purchased kept being repeated as "Cyberghost VPN - 1 month" - INTENTIONAL OMMISSION OF "Ongoing" / "Recurring". The recurring payment info is added as an addendum in small print in an email instead of being part of the product description. No prompt to opt out of this while signing up.… Read more

INTENTIONAL DECEPTION

Directions on cancellation depicted on Cyberghost's support FAQ itself kind of works but it was not found easily. This is the only good point.

Most VPN locations are not true - many come up as UK locations instead. Many VPN addresses are blocked by some services like email.

Doesn’t seem to work for all streaming apps – Currently in Thailand and using CyberGhost to access my Australian streaming services. It works with Netflix, but not with Stan, Disney+ or Binge on either fire stick or iPad. Tech support took me through all options but none worked.

Not right – I tried to sign up, but when I went to pay, the price was higher than what was advertised on their site/what I clicked on. I contacted them to query it, which was not easy, their website is a mess. They started spamming me, so I unsubscribed from them, only then did they respond to my query with this rubbish: "Regarding the situation at hand, we… Read more

will kindly ask you to provide your reference number or Order ID. The reference number or Order ID can be obtained from your invoice or through the dashboard under the "Overview" profile then select "Check subscription" > after that you will be selecting the option "See invoice" twice to get the actual invoice/receipt to see your reference/Order number or you may check your email inbox for the invoice you received when you purchase Cyberghost. Once we have that information, we can coordinate with our payment partner for your subscription."

I called them a dodgy company. They responded telling me:

"We have a zero-tolerance against abusive, threatening, or insulting language be it racist, political, or religious. Continuing this way will result in the total termination of our communications and collaboration."

My correct statement of them being a dodgy company does not constitute abuse, I had already unsubscribed from them, and we had no collaboration. Either a very weird company, or just a very weird staff member. I am glad they tried to rip me off, because it stopped me giving them any money.

dodgy business practices – PUBLIC WARNING!!!!!!! the Romanian based company sign you up to a automatic renewal of your subscription when you buy their products. When you try to deactivate auto renewal you cannot, because there is no opportunity to do so. customer service is non existent. they will not deactivate your auto renewal for you. leaving you with the task of… Read more

having change your credit card ,which then creates other problems with other reputable subscriptions. PLEASE HEED THIS ADVISE AND STAY AWAY FROM CYBERGHOST PRODUCTS , who is owned by KAPE TECHNOLOGIES They own a lot of other vpn sites as well ,be careful

A pretty good VPN – Overall a pretty good VPN. I have been with cyberghost VPN for many years before swapping to a new provider recently. In my opinion, as a computer repair business owner, the service is very good. The software user interface is good but can be buggy. On occasions I had to shut down the application and even reboot my PC after coming back to my PC… Read more

after a short period of non-use because I couldn't establish an internet connection. When connected the speeds were good. The customer service is pretty good and they were able to organise a refund on the cost of my annual subscription renewal when I had problems trying to activate a new dedicated IP (which they seemed unable to resolve) via the member portal dashboard.

Useless software, useless support – DONT WASTE YOUR MONEY. CyberGhost’s software has blocked my internet access for over 2 months. Their 24/7 support is complete useless, they have no inclination or knowledge to help. My case have supposedly been escalated 4 times. They are just wasting my time. I’m now forced to drive to an Apple Store, that’s a 3 hour commute. To get my hard… Read more

drive reformatted and OS reinstall. Then it will take a couple of hours to get all my files back on the drive. I have tried to get my money back, but as you can imagine that’s useless. THE POINT IS DONT WASTE YOUR TIME AND MONEY, subscribe to a qualified software company, not the clowns that I am dealing with. Ps I gave them ONE STAR BECAUSE I CANT GIVE ZERO

Keep away !!! – Shocking technical support. VPN not working for 2 weeks and they seem to completely ignore it. They send me an email every 3 or 4 days and absolutely useless explanation. Stay away from this appalling service. I wish I didn’t pay for 3 years. Now stuck with a VPN that doesn’t work and they don’t care.

does not work – but they provide the refund as they said. anyway it provides more problmes than solutions

It spams popups! – If I pay money for a service, please don't use it to annoy me by popping up adverts to other things I don't want or need. Do not annoy the customers who have paid money to use your product. Such a dumb idea.

Terrible customer service – I have been with them for 4 years, recently my account had been hacked and my password changed, I have emailed them and received no reply! Then I decided to use the live chat option and that was absolutely useless, I had to keep repeating myself that the hackers changed the email address and password and they kept telling me to try recover the… Read more

password and that I was still logged in. Extremely disappointed and frustrating experience.

I requested a refund and they said they will, then refused to. Stay away from this company they just want your money. Now I have gone with expressvpn and so far very smooth, fast and best part is no annoying captchas every 5 minutes that I am on google!!!

Sometimes work – Had it now.for 2 years never worked properly for the 1st 2 years now its been fantastic so good in fact i renewed for a further 3 years prices are good throughput is a good speed

I found it good! – I have used CyberGhost 8 and have found it a good system. The VPN works well with no interruptions by anyone in Australia (government). However, I have found issues when I leave it connected to a foreign servers for a couple of days. They have a few add on services such as Privacy and AntiVirus that I thought were effective. The privacy recommendations were very high quality.

Scam!!! Stay away – Their software will corrupt your files and potentially destroy your device, they will never refund you and make you jump through hoops. Do not use this vpn !!!

They will try to keep taking your money don't trust – Paid for 12 month subscription. Password stopped working and unable to use. 29 emails back and forth with supposed fixes didn't work. Then despite not being able to use received 12 month auto renewal email. As I couldn't get into account to cancelled emailed support and advised not to take any more funds and ensure cancelled and not Re subscribed.… Read more

Received email back advising no card details on file so wot go through. Sent another email to make sure. Money was then still taken for another 12 months so I had to go to credit card company and advise unauthorised fraudulent activity and request reimbursement. Do not trust these people with your payment details

Charged my card $300 after the first payment was made – Their program is faulty and bugged my phone, had to pay IT people to fix myphone and remove the app because the program is designed to ruin your phone. Then after all this i discovered they charged me an extra $300. [Contents Removed] CENTRE

Worst customer service – We were subscribed and had paid in July 2021 for an 18 month subscription. They just took money again for another subscription, 12 months after the initial payment. When I contacted them I was told it was only for 12months, not 18. I sent them numerous times the invoice they sent me clearly showing I had paid for 18 months. They refused to… Read more

honour their own paperwork so I told them to cancel and refund my money. Even the cancellation email subject was "Cancellation of your 18 month subscription " Don't use them, just a rip-off.

The signature was renewed without my authorisation. No one responded to my claim. Horrible services! – The signature was renewed without my authorisation. No one responded to my claim. Horrible services! Even I cancelled the signature I did not want to be renewed, and they did not reimburse my money.

They can't answer my questions – I was looking to sign up with Cyber Ghost, before I saw these other reviews, mainly because they accept Paypal. But talking to them via chat, they could not answer any of my questions satisfactorily. The questions I asked were: 1. If I pay for a year is that Pre-paid or subscription? 2. How easy is it to cancel my VPN service? 3. Do I get a… Read more

confirmation email after cancelling my subscription? And the last one, 4. Do you have Stealth tools to prevent the VPN being blocked? The last question they didn't even know what I was talking about.

Be careful if you use the PC client – First off mobile android app if fine, But my windows 10 PC random drops the connection due to the stupid kill switch you cannot reconnect. Nothing but buggy I regret moving off Express VPN. Their support is a joke. I was expecting alot more from their service. :(

Stops pages loading, Asked for a partial refund after 45 days, They say they can't – The VPN stops some pages from loading, and makes it slow and hard to browse. I asked for a refund, and they won't give a refund because I'm past 45days, not even a partial refund Don't bother signing up

Pity you can’t give 0 – I purchased this Cyberghost VPN basically to access Australian Content when oversea’s but it simply doesn’t work, unfortunately I purchased 3 years at big discount but then couldn’t test it overseas within the 45 days, i have since tried to get a refund and CG themselves have tested the sites i want to access being mainly Netflix and Disney AU and… Read more

some commercial TV channels for news and confirmed they don’t work even though CG was advertised to work for Australia, the only reason CG will give for no refund is out of 45 day period and CG refuse to answer why no refund when they advertised it to work and they have admitted it doesn’t, totally misleading and basically scamming company, avoid at all costs after researching CG further i have discovered most of the positive reviews are in fact fake. Don’t fall for the huge discounted prices, fact is if you need VPN then you have to pay, believe me

GhostVPN does NOT work in China – Most reviews online incorrectly advised GhostVPN worked in China and nowhere on the GhostVPN site (including announcements and FAQs) does it state that GhostVPN does not work in China (this is misleading information by GhostVPN). After only 2 nights in China, GhostVPN no longer worked and the response from GhostVPN is that eventually China blocks… Read more

your GhostVPN permanently and there is nothing GhostVPN support can do about this. I have now asked for a full refund as GhostVPN were misleading as this important information was never advised nor stated by GhostVPN and was the primary reason for my purchase of GhostVPN. Then to be advised that there was nothing that support could do was unacceptable. GhostVPN is not practical nor useful.

Very Poor performing VPN – I used it for three days before asking for my money back, I should have checked where they were based before signing on to them, when I asked for technical support they just said theyd get back to me. Thats when I cancelled my subscription and contacted paypal to end the payment agreement. In a nutshell, It wouldnt allow me to download anything… Read more

which is essentially the only reason youd need a VPN. When Id turn the VPN off it started downloading immediately.

CyberGhost VPN – Very poor technical support. I spent over a month and many hours with their "technical help" and still have not been able to use their service. When I finally said that I had had enough, and asked for a refund, they ignored me. As they are based in Romania, it's not that easy to chase them up. It was only a small amount of money, but the principle… Read more

remains. I had used another VPN (Witopia) successfully for 4 years, but was coaxed into changing by the promotion that CyberGhost was offering.