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David Jones Online Store

David Jones Online Store Questions & Answers

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Christina
Christina · David Jones Online Store

Hello my name is Christina Van Haeften I have recently retired after 38years at David Jones Queens Plaza Brisbane. I have a lifetime discount card. When purchasing some suit cases over the weekend I noticed my discount did not come off. Does that mean I don’t discount on line anymore since my retirement. I would love to receive a answer to this question please Thank you Christina Van Haeften 072191

Wendy
Wendy · David Jones Online Store

Good afternoon. I’m a staff member and have tried applying for staff online discount. I have never received an email confirming this. I still don’t have a discount applied. What can I do?

John and Moira
John and Moira · David Jones Online Store

On the 15th December I ordered Christmas Bon Bons from the online store. They were from the David Jones Burnley store and the receipt number was MCWZBZSY91214 in the name of Moira Matthews. As yet I have not received them. They were the one of the racing ones. CAN YOU PLEASE HELP ME FIND THEM AS I WAS HOPING TO HAVE THEM BY NOW FOR CHRISTMAS. Moira Matthews

Dora M.
Dora M. · David Jones Online Store

Hi, approximately 1mth ago. I purchased a few items from the Children's section in DJ'S Wollongong store. One of the items was sent to my work address (whete l wanted them to be delivered) however the other item was delivered to my home address, to which l didn't realise, then sent back to the store. Could you please investigate this for me and resend or reverse the amount paid. Thank you Dora Morfos

Irene C.
Irene C. · David Jones Online Store

Price for bra not as advertised $19 charge $64???????

j ser
j ser · David Jones Online Store

What do you have in Waterford Crystal on sale

Rebecca Cahill
Rebecca Cahill · David Jones Online Store

Why charge me immediately for item but expect me to wait weeks for refund You are illegally withholding my money

Rebecca Cahill
Rebecca Cahill  

WOW I’d expect an answer like that from DJs All the years of loyalty and all you can say is sorry No wonder the stores are going broke

The Reviewer
The Reviewer  

BUT DJs are not registered to post here

Lee O.
Lee O.  

I don’t understand your post nor your answers but it is clear that you don’t understand how this site works. Firstly it a Review site. Secondly it is independent of David Jones, Myer etc. Thirdly it is NOT the David Jones nor Myer site. Fourthly neither David Jones nor Myer can post replies here as clearly they have not registered with this site.

Please post updates regarding your…’legal actions’ for David Jones and Myer.

john e
john e · David Jones Online Store

how to buy grocery on line

Chris
Chris · David Jones Online Store

Can someone please tell me how to order an item. Each time I click on item before I can adD to bag a screen pops up with item details. You cannot get it in the cart because this screen pops up everytime. Very frustrating.

Chris
Chris  

Yes but thought it would be quicker if someone had experienced the same issue and knew the answer.....

Vinh P.
Vinh P.  

Hi there, i d like to buy freezer, may you held to search with website, amd how to see on the web

Margaret Beck
Margaret Beck · David Jones Online Store

please how do i apply for staff discount on line

Margaret Beck
Margaret Beck · David Jones Online Store

Please could you let me know how i apply staff discount to my on line orders

K-Em
K-Em  

You need to email people assist with your staff details and they will add it for you so it automatically applies.

Margaret Beck
Margaret Beck  

could you please tell me the process once i go to people assist when i go to people assist i cant see what i do next. thankyou

jikodos
jikodos · David Jones Online Store

If I am a staff member . How doe I get my staff discount without going into the store

Mat.
Mat.  

That’s classified.

K-Em
K-Em  

You need to email People Assist and they can set up the discount in your account. It will take them about a week to do it.

CaleWale
CaleWale · David Jones Online Store

How do u get any further with a purchase from when u view your bag? There is no payment button or check- out option. I'm just stuck with a bag of stuff but can't purchase it. Am I missing something or not doing something right. I am very tired. ? Oh I can't add the screenshot.

Cheesed Off
Cheesed Off  

Are you ordering on a mobile device? I sometimes get this when I use my iPad mini. If you turn the screen so it is landscape instead of portrait then you will hopefully see the checkout button. If this doesnt work you may have to call them.

Fired Up
Fired Up  

Ask the company

Wendy C
Wendy C · David Jones Online Store

I’ve been trying for hours to speak to the online division.. the phone answers then left on hold for more than 40 minutes.. makes you decide that you don’t want to purchase that desperately... very disappointing considering they are trying to expand with online ordering..

Fired Up
Fired Up  

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