Dell G15 Gaming Laptop

Purchased a Dell RNG55 1505AU G15 on the 22/01/22 for my son for university. I also purchased an extended warranty through JB-Hi-Fi which took the computer’s warranty out to 21/01/25. However on the 20/02/25 the computer developed a fault and would not turn on. I approached JBHFi who advised that it was out of warranty and that I should contact Dell. Given the reputation of Dell I purchased another laptop and had this one lying around. Took it in to a local computer shop to diagnose the fault, as I thought it was something as simple as a faulty battery. The report back from the computer shop was that it was a motherboard failure and this would cost around $800 plus fitting to repair and they also suggested take it up with Dell. I contacted dell who advised that the computer was out of their warranty period and that the extended warty is a jbhifi issue and not a dell issue. I wrote an email stating that as a motherboard failure constitutes a major failure under the ACL and this computer was not of acceptable quality as a product of this cost should not have a major failure in just over three years. One would reasonably expect it to last longer that 3 years if it is being used by a university student. After endless emails I finally got to speak to someone, in Malaysia, who acknowledged that a motherboard failure constitutes a major failure but as it was beyond the “ACL warranty period of 3 years" I would have to pay to get it repaired. There is not time period associated within the ACL but Dell advise me that there is. I have requested Dell to advise under what provision of the ACL that they are relying on to say that they should not repair the major failure. To date have not received a response to my request. You would reasonably expect Dell to acknowledge their obligations under the ACL and not just give me the run around. Based upon my lack of customer service from Dell to date I would consider looking at other alternatives if you are in the market for a computer. JBHFi were not the least interested as it was just outside, but outside their warranty period.