Dell Inspiron 16

I have had an inspiron16 for just over 2 years now. The battery lasts for less than two hours without a charger and the mouse pad has been glitchy since I brought the laptop. It only really works if the laptop is flat on a table. I bought the premium support option but was unable to get the problem resolved. I would definitely stay away from these laptops. Show details

Dell Inspiron 7630 2-1 – I bought the laptop for myself for study. Its a great laptop with a good battery life, the speakers are alright however the fan will randomly spin very loudly and heat up the are above the keys. Its a solid laptop but a bit on the heavier side, overall would recommend. This laptop was on sale for $1184 AUD but is out of stock now. Show details

All good, then not, then all good again – Like the heading says. Bought this and for the first few days, all was fantastic. Opened the lid after a week, pressed the power button.... and nothing... dead. Called Dell support and they offered to fix it on-site the next day. It seems the motherboard died. Guess what? No parts available. I requested a brand new replacement, but they said… Read more

that this process could take up to 6 six weeks. I told them their website shows they have stock. It seems stock is available for those paying but no priority for DOA products. I enquired about a full refund - well that can take a couple of weeks at least. Oh well.... now waiting for the parts to arrive at Dell for their tech support to organise a repair. I paid for "premium support" LOL - what a joke!

Then suddenly the PC came back to life after 1 week. Rang Dell and cancelled the service call. Then 2 months or so later, the same thing happened. Called Dell and they came and changed the motherboard, so all was okay after that. The tech forgot to screw in the base plate - just left the screws on the table, so I had to finish it.

Next... suddenly the Dell custom battery charging did not work, and despite setting up for limiting the charge to 80%, it would charge to 100%. Once again, rang Dell, they wanted to do a full reset. I said NO WAY. I am not starting from scratch. And one day, about a week later, the custom charging was working as it should. Go figure!!

Everything seems okay for now, fingers crossed. My advice is that these are poorly built and seem to have ordinary attention to detail, so make sure you take out the annual service agreement, which means they can at least come over and fix issue.

Would I buy another Dell... hmmm I quite like the support but not sure of the product quality. I need time to think - 3/5 stars (for now)

Terrible customer service and ongoing issues not resolved after 151 days – My Dell laptop has experienced intermittent audio issues since it was initially purchased in mid-2022, in both Teams, Zoom. This includes whether I am using the RealTek speaker or connected bluetooth audio. - Throughout the series of phone calls with Dell, the representative has refused to refund or replace my laptop unless and until I followed… Read more

through all recommended software changes. This has taken hours of productive work time, the opportunity cost of which far exceeds the cost of this item. This is extremely unsatisfactory and is essentially using company policy to overcome obligations under consumer legislation - whereby a consumer is entitled to a replacement or refund for a faulty product (as is the case). - Today, a rude, uncommunicative technical representative attended my house and upon opening my laptop suggested that I had attempted at some point to open or tamper with the device. In no circumstances have I sought to open the back of the device, which would be an entirely futile exercise given I'm not a software/technical expert. It makes me concerned that I may have received a refurbished or otherwise known defective product. The representative had poor interpersonal and English language skills, and seemed to be searching for reasons not to proceed with a warranty claim, rather than an attempt to resolve the ongoing technical problems that have occurred since I purchased this device and installed software in 2022. It was more in the nature of an inquest than a helpful customer experience. This is very damaging for the Dell brand experience, noting Dell's mission has been stated as delivering the 'best customer experience' in the markets it serves. - I strongly recommend against purchasing any Dell computer, as it is near impossible to achieve a refund, despite trying to escalate on the phone to 'senior' managers. They are blatantly using company policy and warranty process to thwart Australian consumer law and need to be investigated by the ACCC and consumer ombudsman. I will be taking this action further and recommending never purchasing a Dell computer to anyone I know.

An Experience with Dell I Wish I Could Forget – My ongoing experience with Dell's Inspiron 16 (5620), packaged with a "3-year Premium Support and Onsite Service plan", has been more than disappointing. What started with optimism quickly turned into a frustrating saga of delays, empty promises, and poor service that has now dragged on for over two months. The initial problem was an erratic… Read more

touchpad, which appeared to be a recurring issue reported by other users of this model. Despite being under warranty, it took Dell three weeks to send a technician. Even then, the issue persisted, raising doubts about both the product's quality and Dell's technical proficiency.

Following the failed repair attempt, Dell decided to assess the laptop at their service centre. I was asked to back up and delete all my data—a step I promptly took. What should have been a straightforward shipping arrangement turned into an exasperating two-week wait. My laptop remained unusable throughout this period.

Feeling frustrated with the constant delays and lack of action, I requested a refund and return. Initially, I was given the impression that a resolution would be achieved within 24 to 48 hours. This promise was reiterated several times, even by two of the customer service supervisors. But in reality, I was left waiting for weeks with the same stock phrase echoing in my ears, "awaiting an update from the internal team". Whether it was due to institutional inefficiency or individual complacency, my problem remained unsolved, with no resolution in sight even after two long months.

In summary, my experience with Dell has been far from satisfactory. After more than two months, a non-functional laptop, and an unresponsive support team, my faith in Dell's ability to provide efficient customer service has significantly diminished. I seriously doubt I'll be considering Dell for future purchases. This ordeal has highlighted what appears to be a glaring disregard for customer satisfaction—a big turn-off for any consumer.