DeLonghi Diadema 2 Slice CTV3003
VerifiedMPNs: CTV3003, CTV3003.BK, CTV3003.M and 2 more1 review
Bought this two weeks ago as long slot and wide for larger sourdough breads. Does not toast evenly - one side quite different to the other. Edges can crisp to burnt. Advertisement suggested it came with a warming rack but found after purchase this model does not. Would not recommend given other brands have better toasting features .
Follow-up · Yes- the long slot works well for longer slices. Toasting sourdough on the highest setting results in crisp (dried sides) bread.- edges still an issue Wanting a little more as in some light tan and using the lowest setting results in quite burnt edges. While this toaster is well made it is expensive.- all it is required to do is toast and given other brands also toast and some have more functions. I stand by my original review.
re your reply....have tested as asked- seems to be even elements heating of this LONG slot toaster. I understand bread, its contents and the variables given I both make breads and source quality speciality sour dough. The inner sides of slice do not toast like the outer on highest setting which btw does not toast brown . Need to do a second attempt at lower setting to get it toasted a light brown colour. While I appreciate the toaster is made from quality materials the whole point of a toaster is to toast. I stand by my original comments.
Hello M Lang, We're sorry that the previous information didn't suffice. If you would like to contact our team directly on 1800 126 659, we can investigate this matter much more in-depth and provide a sound resolution.
Kind Regards, DeLonghi Customer Care Team
Have done that and found the communication difficult.
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Hello M Lang, Thank you for bringing this to our attention with your De'Longhi Toaster.
Our toasters are made from quality materials and designed to last in your household for a number of years.
As bread is a natural and variable ingredient there are some factors that can influence the uneven toasting of the bread.
Could you please check the below steps so we can determine what may be causing this:
If cooking two or four slots at the same time, this results in higher heat around the inner slot; bread pointing to those inner elements may be slightly browner from that extra heat radiating.
Another reason for the toast browning more on one side can be due to the sugar content in each slice. This could be causing extra browning or burning. Consider lowering the browning dial and toasting these types of bread slower. To determine if there may be an element not activation please turn the toaster on, press down the slots with no bread a few times (Exactly like the start up phase) Then see if all the elements are glowing - if some of the elements are not active please advise us and send us a photo of the elements not working
If the toaster's elements are working and you are not able to see anything wrong, then it may be experiencing uneven toasting due to the type of bread, try toasting the bread more slowly on a lower browning setting.
Please note that the rack is only available with international models.
We hope this information helps.
If you have any further questions please do not hesitate to contact us.
Kind Regards, DeLonghi Customer Care Team