Reviewer Photos & Videos
Only question should be do you get the 2 or the 4 slice?
Bought about 6 years ago, used daily, works perfectly. Home made bread mostly. Toast doesn’t get stuck! Timer let’s you know when it’s done just by it’s final click finish. I’d buy another tomorrow
Purchased in May 2015 at David Jones Retail Stores for $400.00.
Bought this beauty on Gumtree 6 years ago, so it'll celebrate his 30 years old birthday soon. It has wide slots and aluminium on both ends, very solid piece. There no bread crumbs around it, I suppose due to the hand lever ( it won't pop out itself.)
We changed one of the heating element to start with, since then works like a Swiss clock, we LOOOVE it.
Highly recommend it to those who appreciate classic, quality & simplicity. Will never look back to electrics that brakes as soon the warranty runs out.
Purchased in September 2015 at Gumtree for $25.00.
Best toaster around
I previously skipped over this toaster (despite its generally high reviews) as I wanted one that would toast bread machine bread without cutting. That was a mistake - although the other toaster was the highest rating of its type (and not cheap) two years of frustration and I decided to go with the Dualit.
While basic in its functions, it did not take long to master. I use either fresh homemade bread or frozen commercial. Once I got the time right for the bread every slice has been the same. It is the first toaster that my wife (who require...s gluten free “bread”) has been able to get the bread actually toasted, not just either pale or burnt. I have also used the bun/bagel setting which also worked a treat. The Aussie distributors (JR Classic Trends) recommend preheating and I think that is the reason for the consistency. We use “defrost” either to actually defrost before toasting or as a pre-heat for fresh. I’ll acknowledge the review that the replaceable elements may cost the same as a new toaster, but I suspect the Aussie labour rates are the issue. As someone who has the skills and background to replace the elements (as does my wife) the parts cost (which we did look up) is very reasonable. Even with the labour I’d sooner repair than send yet another appliance to landfill. While these toasters are expensive compared to the really low priced ones, when compared to well known fashion brands the additional cost is minor.
Purchased in March 2021.
Waited years to buy and so disappointed
Waited years for one of these beautiful toasters as couldn’t justify the price tag but my cheap reliable toaster died and so I got my beauty. I have been so disappointed with it from day one. I never get a consistent even toast. Ever! Sometimes burns sometimes only part burns. An absolute nightmare with a family of 5. Biggest disappointment for something that looks so good!
Purchased in February 2020 at Peter's of Kensington Physical stores for $499.00.
- Newgen 4 Slice
The best toaster
I was sick of replacing my electronic toasters (Breville and Kitchenaid) over the last 4 years. Seems the electronics don’t last so I plugged for the top range Dualit 4 slice toaster. It’s just perfect in its simplicity. No electronics, cooks bread quickly and evenly. Looks great. Came with a 5 year warranty. Highly recommend
Purchased in January 2021 for $525.00.
Service and repairs - fantastically good!
Last week my ancient Dualit toaster (25 years old) had an element fail. So I contacted the distributor/service centre (JR Classic Trends in Sydney). They replaced all four elements plus the still working timer (at my request) and thoroughly tested the toaster. He finished off by giving it a polish with metal polish so it now looks like new. The elements were inexpensive and the service charge (a flat $21!) was ridiculously cheap for what was nearly an hour’s work by a skilled technician. When I left, John the distributor, waved me off and...said “I’ll see you again in 25 years” I now have an “as new” toaster for about a quarter of the price of a new one. I could not have been more impressed. Such a delightful change from today’s throw-away products. P.S. John told me the current Dualit toasters are still handmade to the same high standard as my one.
Best toaster solid unit built to last
I’ve toasted a variety of breads in this toaster, fruit, rye, seeded. From fresh to frozen this unit does a stellar job every time. It looks great, it’s a classic design where everything is mechanical, the toast needs to be lifted manually by a leaver, there is an old school timer to turn the elements on & off. It’s built like a tank & looks beautiful on the bench top. Some other reviewer mentioned parts being as much as the unit that’s total nonsense, they’re reasonably priced, but I know a few people who have owned this model for years with no parts needing to be replaced.
Production quality issue - but Dualit seems to stand by their product
Given the claims on Dualit's website we had hoped for a high quality product that justified the big price tag. The toaster (purchased online from a mainstream bricks and mortar retailer in Sydney) feels flimsier than we expected. Perhaps our expectation was too high.
The toaster lacks heft, and the legs seem to have no grip, so at the slightest touch it slides across our s/s kitchen benchtop. The wide slot just above the toast ejector knob is crooked, possibly linked to the fact that there is a screw protruding below that slot into the area wh...ere the crumb tray goes The Sydney retailer we purchased the toaster from has a different view of customer service than we do. So I emailed Dualit in the UK. They responded almost immediately, apologised and acknowledged that this is a production defect that should not have passed quality control. They asked me to contact the Australian importer (JR Classic Trends) which I have done. I'll update this review when I know how this works out.
Purchased in January 2021 at Peter's of Kensington Online store for $337.00.
Faulty and too costly to repair
Looks nice, otherwise not any better than a cheap toaster, actually worse. The timer is a design fault and commonly malfunctioning problem. Eventually goes after only a few years. Did I mention it is what activates the toaster so when it gets stuck as it commonly does, boom=instant fire hazard. Also it's selling point is that everything is repairable. Great, but the parts generally cost more than other toasters. Also the timer, which is designed faulty, once replaced for the cost of another toaster will probably just need replacing in a few years again. Slots are too small for larger artisanal bread. Great for supermarket bread though. Avoid if you value your money and/or a house not on fire.
Regrets...this is one of them
Bought this 12 years ago and this is second time an element has blown. One of the marketing phrases that sold me was "parts are replaceable" but I found that it costs as much to replace element as to buy a new fancy toaster so this time I don't think I will replace it. What a shame, as it cost a few hundred $$$ and I thought the kids would leave home before the toaster did. Long on style but short on substance.
Purchased in June 2008 for $300.00.
Great toaster, poor quality, terrible customer support
I bought my Dualit toaster new less than a year ago. I like the simple design, and the wide slots, which can accommodate and toast anything from dainty slices to doorsteps. I bought on recommendation, and paid a lot of money for this toaster because I was assured that they were not just reliable, but almost bulletproof.
Ten months on, the timer unit has failed, leaving me with a beautifully designed stainless steel brick, and Dualit refuse to honour the warranty because I emigrated and brought the toaster with me to my new home, and refused to help me locate a service engineer in Australia.
Premium price point, but budget levels of service.
I would advise thinking long and hard before buying, particularly if you are not in the UK.
Purchased in April 2019 at Amazon.
- Newgen 2 Slice
We love our toaster
This toaster looks amazing on our kitchen bench. We have used or for English muffins and crumpets and they have come out beautifully. We love the simple dial for time and the simple lever to lift up the bread. Knowing the name of the person who assembled it is another beautiful touch. We wanted something simple and worked well (after our previous Breville toaster with all its sliding dials and buttons failed) and this totally fits the bill. I love it!
Purchased in February 2020 at Peter's of Kensington for $324.00.
Very durable toaster
This toaster is one of the best I’ve owned. I tried to kill myself with by putting a fork in it and it didn’t even shock, saved my life. Don’t put onion dip in it, it will break.
Purchased in February 2019 at ALDI.
- Newgen 4 Slice
Best toaster on the market any where in the world
This toaster looks so good in our kitchen cool copper ends and highly polished chrome in the middle. It can switch for one slice to two slices to three or even all four slices. Also a very good switch for toast to be warmed up again with out drying out the toast. It toast crumpets and sourdough to perfection. Every part is replaceable not a throw away toaster like a lot of other expensive toasters
Purchased in September 2019 at David Jones Online Store.
This toaster performs brilliantly for various types of bread, whether fresh, frozen or home baked. We love the ability to select one or both slots, and tailor the toasting time to suit. The controls are simple to use, the crumb tray is sensibly located for easy emptying and cleaning. Best of all, should the heat grills or timer unit fail, they can be replaced.
Purchased in January 2019 at Kitchen Warehouse.
looks awesome in the kitchen
i really like my toaster. sometimes it does burn the toast especially with people who wind up the timer too much who have never used it. i like this way better than the digital toasters. it looks awesome too so classy would recommend for looks. i have the 2 toast slice which is all you need.
A convert since 1988...
I saw the 6-slice version of this toaster many years ago, hard at work in a residential home and fell in love...with the toaster, I hasten to add. Shiny, clunky and unabashedly anachronistic, this piece of mechanical hardware never failed to deliver, slice after slice after slice of perfectly-browned toast. Years later, married and with two young children, I decided to splurge and buy the four-slice Newgen for my own household. Dear reader, I have never looked back. Yes, you need the utilise the Vario racks whenever you toast anything thicker...than 1cm and, yes, I've often ignored this rule, taken my chances and ended up trying to prise the disembowelled remains of charred chunks of carbohydrate from the jaws of my toaster for several hours afterward....but I have to say it's been a very faithful workhorse for the past 12 years. I bought a Dualit toaster in the knowledge that the elements could fail - with part of the attraction being that these were replaceable - but this hasn't happened, well not yet, anyway. I have become intimately acquainted with all of my little metal mate's quirks, such as which setting to use for what shade of toast, and the fact that the dial is slightly too eager to ping round to zero once it reaches a certain point. I can't complain. It rarely gets a day off. It's English, it's iconic and I love it. The question is, should I now buy a young, attractive Dualit kettle to keep it company...?
Dualit older model
We have an older model dualit toaster - many are available second hand on ebay. They are really solidly built, will last a long time, and you can get spares. My main complaint is that the actual toasting is not very good. I probably wouldn't buy another one, they only accept thin slices of toast as well
Nice looking toaster!
This is a lovely looking appliance and it works well. I like the manual pop up lever. It does what it is supposed to do, makes toast, but whether it does it better than any other toaster I'm not sure. The edges sometimes burn a little but I think that's because the bread was slightly uneven perhaps, I wasn't using presliced bread.
Looks very stylish in my new kitchen. It is expensive for a toaster but seems well built. Bit of a luxury item. Pretty happy with my purchase.
Love this old school toaster
Expensive but worth it. The poms know their toast. Hand built in the U.K. The kids love it. They know different toasting times for different breads. Nothing on this is automatic. Use your brain and perfect toast every time. People are looking for a box to put bread in press a button and have great toast. It is still basic cooking and you still have to think.
Questions & Answers
How easy is it to keep clean ? Does it leak crumbs everywhere?
Our one is quite good at keeping itself and the area around it free of crumbs. The toaster has a good crumb tray that collects anything the bread naturally sheds. The tray itself just slides out and is easy to empty. We wipe down the toaster with a damp cloth once in a while but that’s about it really.
Our timer stops - so it just keeps toasting until we smell burnt toast - where do we take it to get fixed ??
Thankfully I have not had to repair my Dualit (I have a 2 slice toaster).
I checked the Dualit website for customer support and the link is - http://www.dualit.com/support/2-sandwich/faqs#question3
Their advice is if the timer is sticking, which sounds like your problem, then you need to replace the timer (I'm sure you already worked that one out!). You can order the replacement timer from them however the issue then is who does the repairs in Australia? I really do not know and would recommend you send an email to Dualit's customer support.
Hopefully this has helped.
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