DiDi Driver

As a driver with 2 passengers, there destination was 400 Albany creek road ' this is a cemetery or -cremation place." The female mother seemed like stressed & started swearing on her mobile phone as soon as the ride commenced! At her destination mentioned above she says it wasn't the right one? The Maps don't lie' she insisted to keep going… Read more

however give me exactly the same address!!! I drove opposite down the road & Pinnaroo was next let her & young male out here ! After 36 mins !!! She then complain to Didi it was my fault!!! I lost full fare & received $9 from Didi for the silly passenger female mum that i believe was trying to get a free ride!!!! I'm thinking twice about Didi & no support for drivers only passenger riders !!!!

Didi is a bottom feeder that falsely advertises that drivers 'earn more' and riders 'pay less' - I have no idea what benchmark they are referencing as the fares offered are pitiful at best. Their mapping software is terrible; it freezes mid trip and often after acceptance of a trip. They have text which indicates that when a driver rejects trips,… Read more

'no fault' is applied. That is not true - if enough trips are rejected, there are temporary suspensions from the platform as well as service scoring downgrades against your overall score. If (heaven forbid) you as a driver cancel the trip for any reason whatsoever (the passenger has a gun to your head), you will be punished by Didi with their service scoring. It is woeful. Doesn't matter what situation encounter, it is YOUR fault as a driver. Don't bother with them.

Unprofessional, rude, doesn't care about customer comfort – Would prefer 0 stars. Driver was polite on pick up but when I asked for the windows to be closed, he closed them a little but not completely and made up some story about company protocol - air needs to circulate in the car. As you know wind travels… Read more

from the front windows into the back of the car. I told him I was cold and could he please close the windows. He said the air needs to circulate it's DIDI policy. Advised him I had a morning DIDI ride and windows were closed and it's not company protocol. It's winter and I was cold in the back. I closed the window next to me and again asked for the front window to be closed. He refused and said he'd put on the heater which as you know does not stop wind from going into the back of the car and onto the customer. He stopped the car and said the ride is finished. I said I'm not paying. He said you have to. I said no I won't pay unless he takes me to my destination. I leant over the front seat and closed the front window. He said the ride is finished you need to get out of the car. I said I want to contact didi first. Then he said I would only be charged to where we currently were. I then got out of the car and told him he was unprofessional and he could close the door himself. I don't know if I've been charged but if I have I'll fight to get a refund. I don't have the car rego because I deleted the app by mistake but his name is Omar. He may have been trying to save petrol but that's not the service I'm paying for. Extremely disappointed

Zero customer service – This is not the first time that I have been trying to book DiDi and the driver after accept my booking then cancelled….. waiting for more than ten minutes for nothing. The driver should be paid for my list waiting time. This is disgusting way to do business. Zero customer service.

Added $10 to a $42 fare for no reason. I went through mediation and was refunded the $10 and given discount vouchers. This is a satisfactory outcome. 4 stars because I had to spent time on the process.

I had a fantastic ride with Abdi (FLM16E) 18/12/2025. The car was spotless and very comfortable. He was punctual and went above and beyond by lifting my heavy luggage in and out of the boot for me. A true gentleman and a great Aussie spirit. Highly recommend!"

Thank you again didi drivers very reliable love your services Show reply

Constantly driver accept trips only to cancel just before pickup point after waiting. Drivers are on both didi and uber platforms and switch between the two to whoever has the highest fare rates. This surely has to be as close to price fixing as it gets as passengers will not be able to get a driver on one platform and need to change to another only to be accepted and collected by the same driver who cancelled on the other platform.

Last few months Driving for didi been terrible as trips are very cheap and those days there are far less trips so perhaps many more driver then rider . Not sure how can anyone make some money driving Didi

I have been a dedicated 5-star driver with DiDi for over 2 years and completed more than 700 trips. Recently, DiDi deducted over $20.53 from a single $34.90 trip, leaving me with almost nothing for my time and running costs. The reason? They claimed I "did not follow the recommended route." In reality, I chose one of the alternative routes… Read more

offered directly BY THE IN-APP DIDI MAPS to bypass heavy traffic. It only added 5 minutes to the trip (their so called preferred route would have added much more time than 5 minutes. Their app is always incorrect and inaccurate) and I got the passenger to their destination safely. When I disputed this ridiculous penalty, their support staff shifted blame, claiming I failed to "report traffic within one hour" to justify their technical error.

When I demanded actual proof for the deduction, their support ended the chat before resolving the issue. I then had to get back in touch and go through the whole process again to then be put onto the most argumentative unhelpful "support" agent. Very unprofessional.

If you drive for DiDi, be warned: they will offer you route options in their own app, and then claw back your hard-earned money if you take them and there's no protection for drivers at all, they won't ever provide you with the actual proof/evidence because if they did so, it would highlight their dodgy behaviour. Because of this dodgy behavior and total lack of adequate support, both myself and my partner are officially deleting the app and moving to platforms that actually respect their drivers. They've lost 2 5 star rated drivers who provide professional and reliable service to their riders.

RATE ZERO for the experience! DIDI THE WORST!!! NEVER BOOK WITH THEM!!! Stood outside in the cold for 45 minutes Friday 26 June 2026. Tried calling the driver and no answer. He cancelled the ride without notifying me. SO UPSETTING!! Useless drivers. I booked another Didi driver and forgot an item in the car. Tried calling the driver… Read more

several times and left messages but no answer. DIDI APP IS USELESS!!! Tried calling Didi customer service centre and NO ANSWER!!

I was charged $10.26 for the toll travelling from the south into Sydney — however, no toll was paid by DIDI as the driver used surface roads rather than the tunnel (at my request — in the past, drivers told me passengers often ask not to go through the tunnel in order to avoid the toll). After the trip, DIDI did not remove the toll charge. This… Read more

is fraud — charging the passenger a toll when no toll was paid. Despite several attempts (App and phone ) to resolve this with DIDI Customer Service, and despite CS acknowledging that the driver did not go through the tunnel, the issue remained unresolved. (DIDI has one of the worst Customer Services I have ever come across, and it’s simply not worth dealing with them). CHARGING THE CUSTOMER FOR A TOLL THAT THE COMPANY NEVER HAD TO PAY IS FRAUDULENT.

Would give a minus if I could. Had a nasty incident with a driver. I requested a drive to the Passport Office as I needed an urgent passport to fly out to see my dad who only has a few days to live. I was ready 20 mins prior to pick up. Unknown to me, the driver arrived (she said early) and waited at the wrong house claiming her GPS sent her… Read more

there. My house number is clearly displayed on my letter box and yet she sat at the wrong house. I had to call to find out where she was. She turned the car around. I got in the car and the fare of $78 became $92 from what I saw. I asked her how that could be since we hadn't started the trip. Her answer was because she was here and she had to wait. I wasn't going to pay for her mistake. She was rude, unprofessional, called me st^pid and an id*ot. I asked her to stop and let me out. She screamed and I meant SCREAMED, "Get out, GET OUT". I got out saying I'd let Didi know. I was not even 1 minute away from the pick up address. She charged me $20 and lodged an incident report against ME, with Didi responding that the driver was at risk, without knowing the facts. The driver only raised a report because she knew that I would complain and that she had done wrong. She had to cover herself to keep her job. I wasn't confident that she'd drive me safely to my destination. She couldn't even get the pick up address right, was rude, soooo aggressive. She shouldn't be on the road. On the other hand I booked another driver and booked a return trip too from Surry Hills. Both drivers were amazing. Didi has agreed to refund the overcharge of $20. But the driver needs to be disciplined. All riders need to feel safe and respected and drivers should acknowledge their mistakes and take accountability and not shift the blame onto the rider. I would be more than happy to provide the name and rego number if needed.

Have spent 3 weeks trying to get my licence accepted. The same response 'we apologise for the delay, we are working on it'..... or 'we will resolve it within 24 hours'.... it has been 3 weeks!!! It has been at least 14 phone calls!!!! It has been at least 50+ messages. I have yet to encounter a more atrocious organisation.

Hi DiDi, I would like to make a few complaints about the Driver App. I have been driving with the DiDi app since it launched here in Perth WA, and completed more than 4800 trips. One of the issues I have is with the Bogus "Fatique Prevention Reminder", I am constantly getting this notification telling me that I have been online for 7 hours and… Read more

need to take a break. The truth is that I do take several rest breaks throughout my day, and this notification is wrong. I find it repetitive and unnecessary, and it's just so wrong!! In recent months the app has started using "siri" to broadcast a message, "You are about to arrive and the pickup address, please find a safe place to park", and another one after I pick up the passenger and start the trip. At this point in time, I may be talking to the passenger to say hello, establish their identity and confirm the destination. I find this verbal dialogue on the app to be both distracting and conflicting and would like to see it removed. "INTERACTION WITH THE APP" -- There is also way too much interaction with the app required from me, drivers are not supposed to be touching the phone, and could face an eminent fine, loss of points, or suspension of license for doing so. "STAR REATING" -- With reference to me having to rate every passenger via a survey at the end of each trip, the Didi app should for all intents and purposes, automatically give each passenger 5 stars. If for any reason a driver WANTS to rate a rider lower than 5 stars, then that should be when the driver finds a safe place to park, and then complete the survey. "POP UP" -- At the end of each trip, a pop-up appears asking how the navigation on the app is performing, all so unnecessary, requires me to look down at my phone and touch it. It's a dangerous distraction. "TRIP LOBBY"-- While I am driving around without a passenger, I may get a trip notification, but sometimes the trip goes into the trip lobby. This is another dangerous distraction that requires me to look down and touch my phone, and could quite easily lead to an accident, fine and loss of points. "PIN NUMBER" -- recently the app is requiring a rider PIN before starting a trip. Many passengers do not know theirs, or where to find it, its needs to be in a more prominent location on the app. This leads to delays in moving from the pickup point. Also requires more interaction with the Phone from the driver. There are very many safety concerns with using the DiDi app that need to be addressed as soon as possible. Regards Don L.

I have used Didi for five years and have always had the utmost patience and tolerance for its service even though they have been below par. I have experienced their lack of response dealing with complaints thereby not seeking any resolution.You put… Read more

in a pick up point and the driver's p don't show up at that pick up point and when you message them they then show up and Didi charges you for their waiting time when in fact it's the driver's fault and not yours. Even when you explain to Didi they pay no heed and don't reimburse you because they have your account so it's easy for them to take the money. Their drivers don't know the lay of the land and ask me as the customer what road to take etc. Their drivers are on their phones having personal conversations instead of concentrating on their driving. I have waited long time for the drivers to show up and when it's critical to be on time for medical appointments they are delaying by stopping for personal errands. When you cancel over the phone by speaking to the driver because you have missed your appointment, Didi hits you with a cancellation fee when you were not at fault. This company is all about making money and not about service and performance. I would suggest that you do not use them even though you think they are reasonably priced, they hit you with the other charges. Besides, they will not investigate from their end. Terrible company and definitely not recommended.

I have a question to ask I renewed my PTD Authorisation two weeks ago. But DiDi keep rejecting my document. I have spoke to DiDi atleast 10 Times, I visited DOT twice and spoke with them 5 times. DOT keep saying my PTD is active and there is no incidents recorded and I should check with DiDi DiDi customer support is very pathetic and just keep… Read more

repeating it’s coming up as inactive

Same document got accepted by Uber without issues. I can’t go online it’s been two weeks.

The driver arrived late, causing me to lose 30 minutes of paid work time, which equates to a $37.50 loss at my rate of $75/hour. Despite the ride being marked as “Express,” the driver refused to take the tollway, even after I explicitly requested… Read more

it. Shockingly, he still charged me a toll fee without using the toll route.

When I insisted on the fastest route, the driver replied with “Not my problem. I don’t know you,” showing blatant disregard for both professionalism and passenger safety.

His belligerent behavior and refusal to accommodate reasonable requests made the experience extremely stressful and unacceptable.

Last month (July), my wife and I were in Adelaide for 5 days of golf and we were using Didi at least twice a day, taking advantage of their promotional offers. Compared to 12 months ago, the integrity of Didi drivers are not put into question. The… Read more

drivers arrive promptly (as do Uber) but we are now reluctant to use Didi because of the integrity of their drivers, not withstanding the fact that Didi provides good value in most cases. We took a total of at least 12 rides and only 1 driver was honest enough to reflect the correct fare! As a rule, we do not book our ride (whether Didi or Uber or taxi) until we are at the waiting location because we know that these drivers come quickly. So, all the time, we wait for our rides (drivers don't wait for us) but sadly these drivers will add a fee for "waiting time"! It looks like a syndicate and Didi must be aware because everytime we complain, we will get a refund for the "waiting time" fee. Didi should act and not turn a blind eye to this kind of dishonest behaviour!

With every year these companies become increasingly useless. They make you wait more than the suggested time and when you believe they have arrived to pick you up. They cancel on you. Thats terrible customer service.

I was charged a Waiting Time Fee when I was already at the pickup location. This has happened many times before. Drivers seem to be abusing this function or at lease taking advantage of it. It's become all too frequent now when riding Didi.

So driver decided needed fuel , mind you driving a hybrid car. A 40 minute trip took 1 hrs 20 mins !! This is because the driver didn’t stop for fuel before picking me up 2 fuel places on way to my place o my 200m up the road … decided to drive on fwy in peak hour traffic then get off at bulleen road worse part of melb at moment with all the… Read more

construction the tunnel and link , to drive 4 kn for a fuel station then back onto fwy in peak hour traffic .. driving like a maniac in the traffic zag zagging in and out of traffic .. why are they all Indians that don’t talk ! I was with my 10 yearpkd son who had Bette manners than him we got in saying good morning didn’t say a work just grunted ?! What is wrong with these people ?! They do these jobs cos no one else will employ them disgusting will never ever use again ! I will use public transport from now on! I did complain asap and got my money back for the extra dollars charged to my trip that was not my choice ! After I asked gym it won’t effect the fee he said no no same so my $29 40 min trip was $45 and 1hr and 20 mis! Got my refund and left gym a scathing review !