DiDi Driver

I was charged $10.26 for the toll travelling from the south into Sydney — however, no toll was paid by DIDI as the driver used surface roads rather than the tunnel (at my request — in the past, drivers told me passengers often ask not to go through the tunnel in order to avoid the toll). After the trip, DIDI did not remove the toll charge. This… Read more

is fraud — charging the passenger a toll when no toll was paid. Despite several attempts (App and phone ) to resolve this with DIDI Customer Service, and despite CS acknowledging that the driver did not go through the tunnel, the issue remained unresolved. (DIDI has one of the worst Customer Services I have ever come across, and it’s simply not worth dealing with them). CHARGING THE CUSTOMER FOR A TOLL THAT THE COMPANY NEVER HAD TO PAY IS FRAUDULENT.

I have used Didi for five years and have always had the utmost patience and tolerance for its service even though they have been below par. I have experienced their lack of response dealing with complaints thereby not seeking any resolution.You put… Read more

in a pick up point and the driver's p don't show up at that pick up point and when you message them they then show up and Didi charges you for their waiting time when in fact it's the driver's fault and not yours. Even when you explain to Didi they pay no heed and don't reimburse you because they have your account so it's easy for them to take the money. Their drivers don't know the lay of the land and ask me as the customer what road to take etc. Their drivers are on their phones having personal conversations instead of concentrating on their driving. I have waited long time for the drivers to show up and when it's critical to be on time for medical appointments they are delaying by stopping for personal errands. When you cancel over the phone by speaking to the driver because you have missed your appointment, Didi hits you with a cancellation fee when you were not at fault. This company is all about making money and not about service and performance. I would suggest that you do not use them even though you think they are reasonably priced, they hit you with the other charges. Besides, they will not investigate from their end. Terrible company and definitely not recommended.

The driver arrived late, causing me to lose 30 minutes of paid work time, which equates to a $37.50 loss at my rate of $75/hour. Despite the ride being marked as “Express,” the driver refused to take the tollway, even after I explicitly requested… Read more

it. Shockingly, he still charged me a toll fee without using the toll route.

When I insisted on the fastest route, the driver replied with “Not my problem. I don’t know you,” showing blatant disregard for both professionalism and passenger safety.

His belligerent behavior and refusal to accommodate reasonable requests made the experience extremely stressful and unacceptable.

Last month (July), my wife and I were in Adelaide for 5 days of golf and we were using Didi at least twice a day, taking advantage of their promotional offers. Compared to 12 months ago, the integrity of Didi drivers are not put into question. The… Read more

drivers arrive promptly (as do Uber) but we are now reluctant to use Didi because of the integrity of their drivers, not withstanding the fact that Didi provides good value in most cases. We took a total of at least 12 rides and only 1 driver was honest enough to reflect the correct fare! As a rule, we do not book our ride (whether Didi or Uber or taxi) until we are at the waiting location because we know that these drivers come quickly. So, all the time, we wait for our rides (drivers don't wait for us) but sadly these drivers will add a fee for "waiting time"! It looks like a syndicate and Didi must be aware because everytime we complain, we will get a refund for the "waiting time" fee. Didi should act and not turn a blind eye to this kind of dishonest behaviour!

I had a fantastic ride with Abdi (FLM16E) 18/12/2025. The car was spotless and very comfortable. He was punctual and went above and beyond by lifting my heavy luggage in and out of the boot for me. A true gentleman and a great Aussie spirit. Highly recommend!"

Flexible job – As an uber and didi driver, i like the fact that Didi shows me the exact pickup adress and drop off adress of the passenger as well as the trip distance and fare before accepting the trip, i also like the idea that this feature is available to all driver tiers (silver,gold,platinum and diamond), so no matter how many jobs you decline you don't… Read more

lose this privilege, however didi pays significantly less than uber, his tech team should work on the app to make it give the job to the closest available didi driver, as most didi pickups are too far and most of the time the rider ends up cancelling before the driver arrives due to the long ETA which is very frustrating and inconvenient.

Would give a minus if I could. Had a nasty incident with a driver. I requested a drive to the Passport Office as I needed an urgent passport to fly out to see my dad who only has a few days to live. I was ready 20 mins prior to pick up. Unknown to me, the driver arrived (she said early) and waited at the wrong house claiming her GPS sent her… Read more

there. My house number is clearly displayed on my letter box and yet she sat at the wrong house. I had to call to find out where she was. She turned the car around. I got in the car and the fare of $78 became $92 from what I saw. I asked her how that could be since we hadn't started the trip. Her answer was because she was here and she had to wait. I wasn't going to pay for her mistake. She was rude, unprofessional, called me st^pid and an id*ot. I asked her to stop and let me out. She screamed and I meant SCREAMED, "Get out, GET OUT". I got out saying I'd let Didi know. I was not even 1 minute away from the pick up address. She charged me $20 and lodged an incident report against ME, with Didi responding that the driver was at risk, without knowing the facts. The driver only raised a report because she knew that I would complain and that she had done wrong. She had to cover herself to keep her job. I wasn't confident that she'd drive me safely to my destination. She couldn't even get the pick up address right, was rude, soooo aggressive. She shouldn't be on the road. On the other hand I booked another driver and booked a return trip too from Surry Hills. Both drivers were amazing. Didi has agreed to refund the overcharge of $20. But the driver needs to be disciplined. All riders need to feel safe and respected and drivers should acknowledge their mistakes and take accountability and not shift the blame onto the rider. I would be more than happy to provide the name and rego number if needed.

Have spent 3 weeks trying to get my licence accepted. The same response 'we apologise for the delay, we are working on it'..... or 'we will resolve it within 24 hours'.... it has been 3 weeks!!! It has been at least 14 phone calls!!!! It has been at least 50+ messages. I have yet to encounter a more atrocious organisation.

Hi DiDi, I would like to make a few complaints about the Driver App. I have been driving with the DiDi app since it launched here in Perth WA, and completed more than 4800 trips. One of the issues I have is with the Bogus "Fatique Prevention Reminder", I am constantly getting this notification telling me that I have been online for 7 hours and… Read more

need to take a break. The truth is that I do take several rest breaks throughout my day, and this notification is wrong. I find it repetitive and unnecessary, and it's just so wrong!! In recent months the app has started using "siri" to broadcast a message, "You are about to arrive and the pickup address, please find a safe place to park", and another one after I pick up the passenger and start the trip. At this point in time, I may be talking to the passenger to say hello, establish their identity and confirm the destination. I find this verbal dialogue on the app to be both distracting and conflicting and would like to see it removed. "INTERACTION WITH THE APP" -- There is also way too much interaction with the app required from me, drivers are not supposed to be touching the phone, and could face an eminent fine, loss of points, or suspension of license for doing so. "STAR REATING" -- With reference to me having to rate every passenger via a survey at the end of each trip, the Didi app should for all intents and purposes, automatically give each passenger 5 stars. If for any reason a driver WANTS to rate a rider lower than 5 stars, then that should be when the driver finds a safe place to park, and then complete the survey. "POP UP" -- At the end of each trip, a pop-up appears asking how the navigation on the app is performing, all so unnecessary, requires me to look down at my phone and touch it. It's a dangerous distraction. "TRIP LOBBY"-- While I am driving around without a passenger, I may get a trip notification, but sometimes the trip goes into the trip lobby. This is another dangerous distraction that requires me to look down and touch my phone, and could quite easily lead to an accident, fine and loss of points. "PIN NUMBER" -- recently the app is requiring a rider PIN before starting a trip. Many passengers do not know theirs, or where to find it, its needs to be in a more prominent location on the app. This leads to delays in moving from the pickup point. Also requires more interaction with the Phone from the driver. There are very many safety concerns with using the DiDi app that need to be addressed as soon as possible. Regards Don L.

I have a question to ask I renewed my PTD Authorisation two weeks ago. But DiDi keep rejecting my document. I have spoke to DiDi atleast 10 Times, I visited DOT twice and spoke with them 5 times. DOT keep saying my PTD is active and there is no incidents recorded and I should check with DiDi DiDi customer support is very pathetic and just keep… Read more

repeating it’s coming up as inactive

Same document got accepted by Uber without issues. I can’t go online it’s been two weeks.

With every year these companies become increasingly useless. They make you wait more than the suggested time and when you believe they have arrived to pick you up. They cancel on you. Thats terrible customer service.

I was charged a Waiting Time Fee when I was already at the pickup location. This has happened many times before. Drivers seem to be abusing this function or at lease taking advantage of it. It's become all too frequent now when riding Didi.

So driver decided needed fuel , mind you driving a hybrid car. A 40 minute trip took 1 hrs 20 mins !! This is because the driver didn’t stop for fuel before picking me up 2 fuel places on way to my place o my 200m up the road … decided to drive on fwy in peak hour traffic then get off at bulleen road worse part of melb at moment with all the… Read more

construction the tunnel and link , to drive 4 kn for a fuel station then back onto fwy in peak hour traffic .. driving like a maniac in the traffic zag zagging in and out of traffic .. why are they all Indians that don’t talk ! I was with my 10 yearpkd son who had Bette manners than him we got in saying good morning didn’t say a work just grunted ?! What is wrong with these people ?! They do these jobs cos no one else will employ them disgusting will never ever use again ! I will use public transport from now on! I did complain asap and got my money back for the extra dollars charged to my trip that was not my choice ! After I asked gym it won’t effect the fee he said no no same so my $29 40 min trip was $45 and 1hr and 20 mis! Got my refund and left gym a scathing review !

I used DIDI for the first time two days ago and the driver messaged me that he was delayed. I had a train to catch for work and missed it. The Driver went to the wrong address and I had to message him with the correct one. I missed another train. Driver eventually arrived and I caught the later train to work. DIDI then charged me a waiting fee… Read more

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Today I tried to book a DIDI and it searched for almost 4 minutes for a driver then found one 10 minutes away, so I cancelled before he even came. I booked an UBER and got it within 3 minutes. The original journey was going to cost just over $5.00 (IF THEY COULD FIND A DRIVER) DIDI charged me a $7.71 cancelation fee….[Content Removed]? I will NEVER se these crooks again.

I had a shocking experience with a Didi driver that I need to share. My 5-year-old and I had to take a short 3-5 minute cab ride from my local Library to home due to the pouring rain. Despite living nearby, walking wasn’t an option. When the car arrived, it was parked across the street, so we had to make our way over in the rain. The driver… Read more

didn’t offer any help, which I found really rude. Once we got in, I tried to opnt the window as the car was stuffy and I am claustrophobic. The driver rudely told me to close it, and when requested if it could stay open just a little for air, he refused and locked the windows using his main controls. When I told him it can make me nauseus he told us to get out of the car which I could not do given the weather condition and my child already strapped in. I felt trapped . He told us to “suck it up” since it was just a 5-minute ride.

When we finally reached our destination He continued mumbling and shouting. I rushed off to get my child inside, away from the rain, and told him I’d be lodging a complaint. Once I lodged a complaint instead of resolving the matter DiDi hit me with $50 charge for supposedly leaving the car messy, which is absurd. The driver blatantly lied, and Didi customer service hasn’t been helpful at all in resolving this. I sent a detailed complaint explaing the the whole situation in detail now no response from DIDI it has been more than 36 Hours now. This incident not only left a bad experience it has also traumatised my child.

My child was scared and told me never to book with the “scary shouting driver” again. I’ve had bad experiences with Didi before but never complained until now. This time, it was too much. I plan to file a police report for harassment and theft of $50 without proof, and I’ll be contacting the fair ombudsman.

I also found out DIDI has no physical presence in Australia where you can call and speak to a person all addresses that show up on google are shut down or dont exist the telephone numbers alll diconnected. the drivers operate as sole traders and contractors. DiDI Im guessing is not doing proper checks on who they are giving the contracts too.... For the bizare thing is that DIDI as an Entity Does not exist

DRIVER name Sunny Taxi number 1HLX137

If anyone else has had similar issues, please reach out. I’m putting this out on social media to shed light on this policy that seems to rip off customers and reward rude drivers. Didi, please get in touch to resolve this as I originally requested.

Didi may benefit to track some data on how much drivers make from cancellations/ "I can't find you" then hang up. Oh hang on, why would they care, they make money from not providing a service too.

Viewing a DiDi Driver, heading south on the Kwinana Fwy, Perth, on 01/06/25 @ about 2pm: weaving in & out of traffic, up to 120kmh & tailgating; limit 100kmh. Didn't get ahead in his travels, as caught in slow moving traffic. As I passed DiDi, could see the driver was more focussed on conversation with his passenger. Unbelievable; I chuckled! Show details

Was a pleasant DiDi driver. He was kind butunfortunately the whole car stank of his BO. It’s really not hard to have a shower and spray a little deodorant. This DiDi and Uber companies need to raise their standards and review their policies. Either they are always talking in their phones or stink

I drive DiDi and it’s a very shity application. They don’t care about the drivers. They have worst customer service a person can expect. Unfit senior management that includes the executive director level. Lack common sense on how to manage a business. Money hungry people who lack the basic communication skills. Etc….. so much more to say. I wish I could teach them a few things.

Drivers are exploiting the customers by driving loops forcing customers to cancel the fare imposing cancellation fees. The devs are hopeless and I'm sure they have bots automating generic responses when posting reviews on the Apple store. How the hell are these drivers maintaining 5 star reviews, an absolute scam of a an app with no accountability from the drivers or the app.

I wanted to let you know what happened: The driver his name is Muzammil, got the wrong address to my house. I told him this was not my place, but he showed me the map on his phone. I explained again that it wasn't my house. He retyped the address in his phone, and then he asked me to pay an extra $20 for the mistake. He said, "You have to pay me… Read more

extra in cash. Do you have cash?" I refused and told him I didn’t have any. He then suggested I pay through PayID, but I declined. He mentioned he had another job to do, but I reiterated that it wasn’t my fault that he went to the wrong address.

IIF YOU EVER RECEIVED THIS DRIVER NAME MUZAMMIL, please do not get in. He’ll try to rob you by asking pay more money in cash or PayID.

Do not recommend DiDi to anyone!!