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Drive My Car

Reviews

(130)
(11)
(2)
(3)
(39)
  • Value for Money
    4.5 (73)
  • Transparency
    4.4 (65)
  • Customer Service
    4.6 (76)
  • Booking Process
    4.5 (71)
  • Vehicle Condition
    4.7 (66)
  • Received Booked Vehicle
    • Yes (57)
    • No, I received a better vehicle (6)
    • No, I received a worse vehicle (4)
Irene

IreneDarling Downs, QLD

  • 2 reviews

Great customer service

published

I have been a customer of Drivemycar since December 2018. I highly recommend them if you are looking for a hire car. Thank you to the team at Drivemycar for the excellent customer service you provided.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Drive My Car
DriveMyCar T.Drive My Car

Thanks for the great review Irene. So happy we could help!

Al fern

Al fernGreater Melbourne (Metropolitan), VIC

  • 10 reviews

Everything was excellent!

published

Customer service was friendly and the staff made us feel very comfortable when the paperwork was being done.
The details of the payment was settled during the booking of the vehicle. Upon confirmation of the payment, the car was released.
The car I received was the same car I booked.
I used the car to run errands whilst I was visiting my son in Sydney

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeNissan X-Trail
Received Booked Vehicle Yes
See all answers
1 comment
Drive My Car
DriveMyCar T.Drive My Car

Thanks Al for the feedback. Glad to hear you had a positive car rental experience. We hope we can help you again in the future. Best Wishes!

The reviewer stated that an incentive was offered for this review

fed up

fed upSouth East Queensland, QLD

  • 4 reviews

A DECENT CAR FOR A DECENT PRICE

published

I was able to rent a nice reliable car from this website at a decent price. It was fairly easy to arrange & the owners of the car were really helpful to me. Based on my own experience, I would recommend this to others.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeFiat 500
Received Booked Vehicle Yes
See all answers
1 comment
Drive My Car
DriveMyCar T.Drive My Car

Thanks for the positive feedback. We really appreciate it.

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Matt M.

Matt M.Sydney, NSW

Booking cars that are not even available!!

published

Booking cars that are not even available!! Booked a long term rental for 6 months, spoke to 3 different staff members to ensure the vehicle I wanted was definitely available, was confirmed with each conversation! Then paid the $500 bond and the $280 weekly payment - got my booking confirmation, confirmed a pick up day and time with Suttons City - arrived to dealer and was advised the car was not even available, then they tried to offer me another vehicle with max of 150kms per day when the one I booked was unlimited KMs.... Would not recommend this company or service to anyone. Very unprofessional and inconvenient!!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHolden Equinox EQ
Received Booked Vehicle No, I received a worse vehicle
See all answers
1 comment
Drive My Car
DriveMyCar T.Drive My Car

Bad communication and they delete bookings without telling you

published
Transparency
Customer Service
Value for Money
Booking Process
See all answers
David

DavidSydney, NSW

Bait advertiser or incompetent - either way give them a miss

published

My request for a car was declined because the car was not available - Yet it was listed as being available on the site along with 4 other identical vehicles and 7 similar vehicles from the same owner at the same location for the 7 days I was requesting. I was offered another car 20 km away. I was seeking something for pickup and drop off close to me so this offer was worthless. To show multiple cars as being available and then suddenly they are not is either incompetence or Bait Advertising. Also 48 hours to confirm a booking? Not exactly 21st Century. By the time I found out it was too late to make other arrangements.

Transparency
Customer Service
Booking Process
4 comments
Drive My Car
DriveMyCar T.Drive My Car
David
David

Look if the car or in this case car(s) are not available then they should not be listed as available. Advertising goods and services as available when they are not is Bait Advertising. Don’t do it, It’s illegal

Drive My Car
DriveMyCar T.Drive My Car

Efficient digital sign-up process

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Tucson
Received Booked Vehicle Yes
See all answers
1 comment
Drive My Car
DriveMyCar T.Drive My Car

Thanks Geoff for the very clear review. We appreciate that sometimes the process isn't always 100% perfect but we do our best to make the car rental experience as easy as possible. Thank you!

alyssa

alyssaSouth East Queensland, QLD

Great customer service

published

Quick response time with customer service. I waited a little longer for the deposit when I returned the car but other than that I would recommend! Thank you to the team!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Drive My Car
DriveMyCar T.Drive My Car

Thanks Alyssa! Sorry about the delay on the deposit but glad to hear you had a great experience. We hope we get to help you again soon.

Excellent!

published

It was all so easy and the airport transfers were excellent. We were really happy with the car. We will definitely be using DriveMyCar again and highly recommend their service.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Tucson
Received Booked Vehicle Yes
See all answers
1 comment
Drive My Car
DriveMyCar T.Drive My Car

Thanks so much for the feedback - it's greatly appreciated! We hope to help you again soon :).

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Liangjing Ding

Liangjing DingSydney, NSW

Great car rental experience

published

I rent a car for Uber, I got confirmation within 48 hours, I had the car exactly matching my needs. They provide documents in time for me to upload to Uber app, and the pick up and drop off process is very fluent and I got my bond back after I return the car.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeSubaru Forester
Received Booked Vehicle Yes
See all answers
1 comment
Drive My Car
DriveMyCar T.Drive My Car

Always great to help Uber Drivers like yourself get the car you want and at a good price. Thanks for looking after the car as well! We hope to help you again soon!

The reviewer stated that an incentive was offered for this review

Yours Truly

Yours Truly

  • 3 reviews

The future of car hire!

published

Every Christmas I visit Sydney and need a vehicle for two weeks.
I got an awesome car, awesome price with no hassle..Service was simple and friendly, the vehicle was outstanding,

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Drive My Car
DriveMyCar T.Drive My Car

Always happy to help, especially during the Christmas Car Rental rush! Hope we can help again next Christmas :)

Great experience

published

Straightforward process and way cheaper than going to general rental companies. I highly recommend this and would just suggest you don’t waste your time anywhere else. You won’t be disappointed

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota Kluger GSU50R
Received Booked Vehicle Yes
See all answers
1 comment
Drive My Car
DriveMyCar T.Drive My Car

Thanks Amin for the great feedback and being a great car renter too. Best Wishes!

SAMUEL L.

SAMUEL L.Sydney, NSW

  • 2 reviews

Excellent Services

published

Drivemycar always provided good customer service from both Sales and CS. Payments and Bond were handled well. Booked vehicle are received in good conditions and also meet my personal needs

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Drive My Car
DriveMyCar T.Drive My Car

Thanks Samuel for the detailed feedback. Very helpful for us and our future clients. We hope we can help you into a car sometime soon.

DriveMyCar are the best

published

Drivemycar is a good company to deal with.
Resnoble prices for rent ,good cars , good stuff,customer servise is really,the bond and other payments were handled well ,I have received the same vehicle.
DriveMyCar is the best

Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Drive My Car
DriveMyCar T.Drive My Car

Thanks for the kind words Kabalan and we're pleased you had a great experience. We hope we can help you again soon.

Paul Lachal

Paul LachalGreater Melbourne (Inner), VIC

Fantastic system

published

I had never tried drive my car and stumbled onto it as I needed a car for a family holiday in WA. I was slightly concerned but it worked perfectly. Mark was a great host and met me at my rented accommodation, explaining everything about the car and he picked it up at my preferred destination. I wouldn’t hesitate to recommend the process

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi Outlander
Received Booked Vehicle Yes
See all answers
1 comment
Drive My Car
DriveMyCar T.Drive My Car

Thanks for the kind words Paul. We think Mark is a great host too :). Feel free to add this to Google Reviews as well. Hope we can help again :)

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Matteo Vigotti

Matteo VigottiSydney, NSW

Beyond my highest expectations!!!

published

The customer service was excellent.
All the practice had been well handled.
The car was brand new, I couldn't have expected better than that!
Drive my Car service and Sutton City, they gave me the opportunity to enjoy my holiday to the fullest!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeSubaru Forester
Received Booked Vehicle Yes
See all answers
1 comment
Drive My Car
DriveMyCar T.Drive My Car

Hi Matteo, thanks for the feedback. Always nice to get a new car as a car rental too! We hope you had a great trip.

Do NOT use this company

published
Transparency
Customer Service
Value for Money
2 comments
Drive My Car
DriveMyCar T.Drive My Car
Jimmy
Jimmy
Adnan

AdnanSydney, NSW

Professional Team

published

Team is very responsive, quick and professional. I used this company service before and planning to use for more services. The choices I was offered really flexible. Thank you very much

1 comment
Drive My Car
DriveMyCar T.Drive My Car

Thanks for the feedback Adnan and I look forward to helping you with your next car rental soon.

talkingmouse

talkingmouseSydney, NSW

I rented my car out while overseas

published

They were excellent throughout the process, from inspection of the vehicle to communication while I was overseas. A mall issue occurred with the vehicle, which they fixed completely at no cost to myself. I can highly recommend the service.

Transparency
Customer Service
Value for Money
1 comment
Drive My Car
DriveMyCar T.Drive My Car

We're glad to hear you had a great experience as well as making some money while you were overseas. Let us know if we can help again in the future :).

I give up

published

At first glance they seem to have a good range of cars at great prices.

When I tried to book cars, the bookings were cancelled twice! After the first cancellation I wrote to them asking them why and asking them to take the car off their site, if it is not available. They responded promptly to my queries, but wouldn't give me any real reason, other than it must be unavailable and encouraging me to try another car. Both the cars I tried to book are still showing as available for my dates and still come up as the first options in my search. In order to save their own reputation they need to take the cars off their site if the owners are turning down bookings. I'm wondering if they actually have any of these cars available?

Transparency
Customer Service
Value for Money
Booking Process
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Page 1 of 10

Questions & Answers

Andrew M.

Andrew M.asked

I am looking to rent my car on this site in Adelaide and noticed that there only seems to be about 20 cars and only 1 available? Does that mean this service in not in much demand in Adelaide.

2 answers
F Shah
F Shah

Hi andrew, yes, sometimes cars can be booked or not available. Better call them to help you for first booking... rest once you get used to it then you should be fine with it i have booked almost 5 times till now...

Drive My Car
DriveMyCar T.Drive My Car

Hi Andrew, we would suggest listing your car. We will call you and walk you through the process and pricing. If your car is well priced and in a good central location it could do well due to the fact that there are not a lot of cars available in Adelaide.

Mita

Mitaasked

How is the car rental demand in Melbourne??

1 answer
Drive My Car
DriveMyCar T.Drive My Car

Hi Mita, Melbourne demand is strong, it is however always dependant on your location. The more centrally located the better.

Dawn

Dawnasked

I've been on line trying to find a car - most of them say GOOD condition.... is that normal? Are good conditions cars ok. I'm wanting a car for several months? Thanks

1 answer
Drive My Car
DriveMyCar T.Drive My Car

Hi Dawn, Yes, all cars are in good condition, some cars are brand new models, no car is older than 10 years or has done more than 150,000 km. Call us on 1300 980 706 or email sales@drivemycar.com.au and we can discuss your requirements.

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