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Drive My Car
4.0 from 166 reviews

Reviews

Review distribution

5 star
116
4 star
10
3 star
2
2 star
3
1 star
35

I give up

published

At first glance they seem to have a good range of cars at great prices.

When I tried to book cars, the bookings were cancelled twice! After the first cancellation I wrote to them asking them why and asking them to take the car off their site, if it is not available. They responded promptly to my queries, but wouldn't give me any real reason, other than it must be unavailable and encouraging me to try another car. Both the cars I tried to book are still showing as available for my dates and still come up as the first options in my search. In order to save their own reputation they need to take the cars off their site if the owners are turning down bookings. I'm wondering if they actually have any of these cars available?

Value for Money
Transparency
Customer Service
Booking Process
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Drive My Car has been an amazing service

published

The team from sales, service, fleet, accounts and operations have been fantastic to deal with and always accomodating to my business needs. The vehicle choices, options and preference was always catered for my needs. Due to different circumstances and business changes the team were always very helpful and allowed me sufficient notice for servicing, changeover, handover, swapping and courtesy vehicle arrangements. The whole team have been part of my business and essentially understood what I needed and when. Richard and Stephen in particular are a delight to deal with and are both very experienced and knowledgeable of vehicle types, financing and vehicle types. Well done and thank you.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
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Oleg

Oleg

  • 2 reviews

simple to set up the account, easy to proceed with bookings

published

Team is very responsive. Very easy to set up the account. Easy to communicate. Cars match as advertised. I use the company for 3 years mainly for Uber. Any inquiries are answered in a quick manner.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
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George D.

George D.Sydney, NSW

  • Verified customer

Very good and quick service, cant find a fault !!!

published

Customer service was excellent, all payments handled perfectly and and was explained to me, the vehicle i received was to my expectations, i am currently using the vehicle for Uber driving, and it has me my needs.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeKia Cerato
Received Booked Vehicle Yes
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TanyaC

TanyaCSydney

The only rental company that could give me a Subaru Outback - and at a great price

published

Simple and easy. Booking was all done online and only took a few minutes. When I had a query DriveMyCar was available by phone and resolved immediately. Would use again.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeSubaru Outback
Received Booked Vehicle Yes
See all answers

fed up

fed upSouth East Queensland, QLD

  • 2 reviews
  • 1 like

great car at a great price

published

I was able to rent a nice reliable car for a really good price. Drive my car helped me along the way with the process. I would definitely recommend this service to others.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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TheCoastie

TheCoastieSydney, NSW

Convenient Car Hire

published

Ive been with DriveMyCar for almost 3 years now and overall the vehicles and customer service has been great. Only issue is the accounts department which has charged the wrong accounts on numerous times, and blame the system for not properly removing accounts, as requested. Accounts definitely needs to be improved to not feel like an offshore processing department.
Would also be great to have more new cars to hire from manufacturers as previously available from Subaru and Peugeot. Manufacturer promo deals have disappeared for over 12 months now. Disappointed.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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Mahbubul Islam

Mahbubul IslamSydney, NSW

Best decision of my life

published

I am with Drive my car nearly 2 years and greatly pleased with their professional customer service and attitude..Well maintained serviced cars able to drive peacefully.. love Drivemycar and will be with them longer. Go DMC

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers
Peter B.

Peter B.Greater Melbourne (Metropolitan), VIC

Personal Service

published

I rented a car on a long term lease for Uber with DriveMyCar because not only did they have the best price of all the companies, but they had the warmest, most patient customer service over the phone. I like that I have had the same person looking after me all the time for the last two years, and the service is not only personalised, but fast and responsive - and not through an offshore call centre. Changing cars has been easy and bonds have been refunded quickly. Nothing is a hassle for them. I would recommend them wholeheartedly!

  • Verified customer

You get a better car for your spend...and good service

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeSubaru Forester
Received Booked Vehicle Yes
See all answers

Soooo easy

published

Five star!! Easy to renew lease and no hassles at all. Ive a long term hire and everything always run smooth in the process. Would recommend to anyone wanting a short or long term lease.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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Boyd

BoydNortheast, VIC

  • Verified customer

100% of my car hire with these guys

published

This is a fantastic company and service. I can rent a great car for less than half an average car via the big guys. Perfect for holiday makers. You may not get your first choice but I usually do. Service level is excellent and personal. Highly recommended.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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Excellent service by Stephen

published

I have been using Drivemycar for a while and I have nothing to fault. Stephen has always been very professional and always happy to help me out. Couldn't recommend him enough for his service and quick responses. Thanks so much.


Excellent and very helpful

published

Been using Drivemycar for quite sometime now and could not recommend this enough. Thanks to Stephen for always being helpful and very quick to help when ever i have changes to my bookings.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeKia Sportage
Received Booked Vehicle Yes
See all answers

Very happy with vehicle and customer service received from Drivemycar staff.customer service

published

Customer service was excellent - nothing was too much trouble.
Bond and repayments were fully explained before we picked up car.
Vehicle we requested was what we picked up and getting the vehicle was an easy exercise.
Vehicle was used for personal use - just what was needed.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeSubaru Forester
Received Booked Vehicle Yes
See all answers
Enkhmunkh C.

Enkhmunkh C.Sydney, NSW

Organised and friendly people.

published

Thanks so much to Stephen and Malik who helped me to rent car the first time and keeping touch with me every time I needed to have car service and extend agreement so quick and easy. They provided me very clean car and I have been extending it over 1 year for now. I am happy that I found this company. Friendly people, I will continue extending my rental. Thanks!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Camry
Received Booked Vehicle Yes
See all answers

Great alternative to hire cars

published

Drive My Car is great value for money. There have been a few admin glitches but they are constantly improving. But everyone is always responsive. I wish it were offered Australia wide.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeSubaru Forester
Received Booked Vehicle Yes
See all answers

Great solution

published

Easy to fill in the initial setup and then also easy to keep using. Great support when you need it from friendly staff - would strongly recommend to anyone looking to get into or stay in the rideshare space

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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Excellent and easy to use

published

This service is easy to use and extremely simple. Everything was up to standard and I was given everything I was looking for. The vehicle was exceptional and was an amazing drive

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeHyundai Tucson
Received Booked Vehicle Yes
See all answers

Good service and reasonably priced

published

Have used Drive My Car regularly and have always received great service. Rentals have been reasonably priced and the cars in good condition. Airport pick ups / drop offs have been simple. Would recommend.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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Questions & Answers

Andrew M.

Andrew M.asked

I am looking to rent my car on this site in Adelaide and noticed that there only seems to be about 20 cars and only 1 available? Does that mean this service in not in much demand in Adelaide.

2 answers
F Shah
F Shah

Hi andrew, yes, sometimes cars can be booked or not available. Better call them to help you for first booking... rest once you get used to it then you should be fine with it i have booked almost 5 times till now...

Drive My Car
DriveMyCar T.Drive My Car

Hi Andrew, we would suggest listing your car. We will call you and walk you through the process and pricing. If your car is well priced and in a good central location it could do well due to the fact that there are not a lot of cars available in Adelaide.


Mita

Mitaasked

How is the car rental demand in Melbourne??

1 answer
Drive My Car
DriveMyCar T.Drive My Car

Hi Mita, Melbourne demand is strong, it is however always dependant on your location. The more centrally located the better.


Dawn

Dawnasked

I've been on line trying to find a car - most of them say GOOD condition.... is that normal? Are good conditions cars ok. I'm wanting a car for several months? Thanks

1 answer
Drive My Car
DriveMyCar T.Drive My Car

Hi Dawn, Yes, all cars are in good condition, some cars are brand new models, no car is older than 10 years or has done more than 150,000 km. Call us on 1300 980 706 or email sales@drivemycar.com.au and we can discuss your requirements.


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