Drive My Car

Drive My Car

Car Renter, Car Owner · See All

  • Verified company
4.0

217 reviews · Statistics

PositiveNegative
76% · 16451 · 24%
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Received Booked Vehicle
  • Yes (74)
  • No, I received a worse vehicle (5)
  • No, I received a better vehicle (7)
Value for Money
4.5 (99)
Transparency
4.4 (90)
Customer Service
4.5 (103)
Booking Process
4.4 (95)
Vehicle Condition
4.7 (89)
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Reviews

Tom
Tom · 2 posts

Rented a vehicle from this app twice, poor service

Car Renter

The first time renting a vehicle for a day, the gas tank was emptied and the light was on before I started to drive. GREAT.

The second time to rent a vehicle again, the owner cancelled my book at the last minute. And customer service replied me nothing I can do about it, can even leave a review for the owner. VERY HELPFUL.

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David H.
David H.
 · Verified

Worst customer experience ever!! Don't do it.

Car Renter
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David S.
David S. · 10 posts

Something is wrong with the process

Car Renter
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Ryan
Ryan

Not bookable! - Twice!

Car Renter
Value for Money
Transparency
Customer Service
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Peter H.
Peter H. Outback, SA

Incompetent

Car Renter
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Peter C.
Peter C. South East Queensland, QLD

First time was a bust

Car Renter

First ever time using this service. Licence verification was a pain, and had to do it twice. Having to submit images of my licences via email is not best practice for private data. Then rejected by owner, no explanation. 19 hours have gone by, then no more cars available at the airport, only "near" the airport. The rejection message said call but then it was "due to an expectedly high demand..."

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Arthur C.
Arthur C. South East Queensland, QLD

Awesome, good value, good money, fast efficient communication

Car Renter

For the price and quality of the car, it is the best deals in Queensland. The procedures to ensure fairness and protection on both party are well documented by taking pictures and description of any existing imperfections, and also on the contract documents. The car is less than 8000km and very new, and the communication is very fast and efficient, making a very smooth process.

  • Vehicle Type: Mazda 3
  • Received Booked Vehicle: Yes
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Paul
Paul Far North Queensland, QLD

Great Value

Car Renter

I used Drive my car for work purposes over 2 weeks and found the service excellent, Payments were easy, the car was everything that was expected and generally everything went with ease.

  • Vehicle Type: MG ZS
  • Received Booked Vehicle: Yes
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Dyan Merz T.
Dyan Merz T. South East Queensland, QLD · 2 posts

Both the car owner and the DriveMyCar representative are responsive

Car Renter

- Great communication with both the car owner and the DriveMyCar representative
- Great car to use (relative to price)
- Met my needs

Would recommend to those wanting to rent a car

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John H
John H

Excellent Service good product supportive staff.

Car Renter

I rate Drive My Car as an excellent company. Good quality service excellent product and very receptive with all issues except I was overcharged for tolls
Bond and payments were easy and they were positive and friendly
The vehicles were excellent quality and I could rent for long term.
The vehicles met my needs all the time. The vehicle was always on the road and I never had any problems at any time! Great service!!! Except for being overcharged for tolls.

  • Vehicle Type: Hyundai
  • Received Booked Vehicle: Yes
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
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Reece -.
Reece -. Hunter Region, NSW · 5 posts

Shows cars available when they aren't

Car Renter

What's the point of a car rental site that shows cars available for future dates, and when you contact the owner of the car, the cars are unavailable for those dates?
Don't waste your time.

  • Vehicle Type: Toyota Corolla
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
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EJO
EJO Sydney, NSW

Excellent service and amazing team to work with

Car Renter

Outstanding customer service
Car given as car promised
Car met my needs very well
Open discussion with any problems and prompt reply for any concern
Team was very helpful when needed.
Exceptional service

  • Received Booked Vehicle: Yes
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Peter G
Peter G Sydney, NSW

Great service, super convenient!!

Car Renter

Super easy service to deal with and the car was immaculate. Dealing with the owner made things very easy. I will use this service again and would recommend it to others

  • Received Booked Vehicle: Yes
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
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atef f.
atef f. · 3 posts

Excellent service

Car Renter

Helping me to get a rental car with easy process car was on excellent conditions and very clean I extend my rental in no time with email and everything organised smoothly and efficiently happy with their professional and prompt services and surely recommend for future service

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Michael J.
Michael J. Central West, NSW

If you are looking for a hire vehicle, try this place first!

Car Renter

Fantastic service! Prompt responses to my questions! And the vehicle exceeded my expectations! I will be highly recommended your service to all my family and friends.. so much easier, more efficient and ultimately cheaper than any hire car company I have dealt with.. thank you!

  • Vehicle Type: Kia Carnival
  • Received Booked Vehicle: Yes
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Questions & Answers

Hugo C.
Hugo C. ·  · Drive My Car

Weekly deals

Guest
David M.
David M. ·  · Drive My Car

How does picking up the car work? On other apps they use lock boxes? Because what happens if you want to return when the owners are out?

Guest
James
James ·  · Drive My Car

car rental from 23/12/21 to 7/01/22, small car preferred.

Drive My Car
Drive My Car · 

Hi James, Thanks for your enquiry, please visit our website (https://www.drivemycar.com.au/) to view all cars we have available for your selected dates and also assositated pricing. we have live chat available online and also customer service available from 9am - 6 pm, 7 days a week. Thanks DriveMyCar.

Guest

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