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Drive My Car

Reviews

4.1

193 reviews
5
(138)
4
(11)
3
(2)
2
(3)
1
(39)
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Satyaki C.

Satyaki C.Greater Melbourne (Inner), VIC

  • 2 reviews

The website is easy to use, and really they took care of all the paperwork. I hardly did anything.

published

Thankfully the hold time isn't bad at all, and there is a dedicated individual looking after each rental. I mostly interacted by email and had no issues at all, they were prompt with their responses.

Transparency
Customer Service
Value for Money
Vehicle TypeHyundai Accent
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A highly efficient and professional service.

published

Customer service was great, I haven't received my bond back yet but I don't expect any difficulty. The vehicle was in top condition and it proved to be ideal for my role as a first time Uber Driver

Jonh

JonhSydney

  • 2 reviews
  • 2 likes

Car renting in nominal price

published

Hi,
I'm a regular customer with drive my car for 3years and renting for years. But due to covid-19 time my payment was delayed but i paid.. But Richard terminated contract.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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Great service

published

I have used Drivemycar several times and never been disappointed. Rentals have been a few days to a few weeks.
I enjoy the flexible arrangements to suit my needs. I can hire a van or a small run-around.
Jasper has always given great service to ensure my rental experience runs smoothly. I love the free daily KM allowance.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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Muthoni M.

Muthoni M.Greater Melbourne (Metropolitan), VIC

Convenient and excellent service

published

Convenient and excellent service.
The car I needed was always available and I am always made aware of any changes prior to car pick up.
Highly recommend as the cost is far much better than a regular rental company.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeBMW 2 Series
Received Booked Vehicle Yes
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David

DavidSydney, NSW

A fantastic company to deal with

published

The customer service was fantastic , professional and friendly staff , it was a pleasure to deal with Richard Duncan . The car was exactly what I needed , at a great price . I would highly recommend this company .

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Rio
Received Booked Vehicle Yes
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Isaac s.

Isaac s.Sydney, NSW

Very easy to hire and good customer service. Long time rental is the best option.

published

If you are looking for long term rental for uber or private use. Drive my car is the best option in town. They return your bond once you return the car in same condition. Good customer service.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
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Sh C

Sh C

  • 2 reviews

Excellent customer service

published

I have been renting through Drive my car for a couple of months now. The car is new and in good condition. It is reasonably priced compared to the conventional car rental companies in the market. I will definitely use their service again and will highly recommend it to friends and family. The rental process from the start to finish was efficient. Keep up the good work and thanks to Jasper who was in charge of processing my car rental.

Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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Irene

IreneDarling Downs, QLD

  • 2 reviews

Great customer service

published

I have been a customer of Drivemycar since December 2018. I highly recommend them if you are looking for a hire car. Thank you to the team at Drivemycar for the excellent customer service you provided.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Drive My Car
DriveMyCar T.Drive My Car

Thanks for the great review Irene. So happy we could help!

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Al fern

Al fernGreater Melbourne (Metropolitan), VIC

  • 10 reviews
  • 4 likes

Everything was excellent!

published

Customer service was friendly and the staff made us feel very comfortable when the paperwork was being done.
The details of the payment was settled during the booking of the vehicle. Upon confirmation of the payment, the car was released.
The car I received was the same car I booked.
I used the car to run errands whilst I was visiting my son in Sydney

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeNissan X-Trail
Received Booked Vehicle Yes
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1 comment
Drive My Car
DriveMyCar T.Drive My Car

Thanks Al for the feedback. Glad to hear you had a positive car rental experience. We hope we can help you again in the future. Best Wishes!

The reviewer stated that an incentive was offered for this review

fed up

fed upSouth East Queensland, QLD

  • 4 reviews
  • 1 like

A DECENT CAR FOR A DECENT PRICE

published

I was able to rent a nice reliable car from this website at a decent price. It was fairly easy to arrange & the owners of the car were really helpful to me. Based on my own experience, I would recommend this to others.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeFiat 500
Received Booked Vehicle Yes
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1 comment
Drive My Car
DriveMyCar T.Drive My Car

Thanks for the positive feedback. We really appreciate it.

Matt M.

Matt M.Sydney, NSW

Booking cars that are not even available!!

published

Booking cars that are not even available!! Booked a long term rental for 6 months, spoke to 3 different staff members to ensure the vehicle I wanted was definitely available, was confirmed with each conversation! Then paid the $500 bond and the $280 weekly payment - got my booking confirmation, confirmed a pick up day and time with Suttons City - arrived to dealer and was advised the car was not even available, then they tried to offer me another vehicle with max of 150kms per day when the one I booked was unlimited KMs.... Would not recommend this company or service to anyone. Very unprofessional and inconvenient!!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHolden Equinox EQ
Received Booked Vehicle No, I received a worse vehicle
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1 comment
Drive My Car
DriveMyCar T.Drive My Car

Bad communication and they delete bookings without telling you

published
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Value for Money
Booking Process
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David

DavidSydney, NSW

Bait advertiser or incompetent - either way give them a miss

published

My request for a car was declined because the car was not available - Yet it was listed as being available on the site along with 4 other identical vehicles and 7 similar vehicles from the same owner at the same location for the 7 days I was requesting. I was offered another car 20 km away. I was seeking something for pickup and drop off close to me so this offer was worthless. To show multiple cars as being available and then suddenly they are not is either incompetence or Bait Advertising. Also 48 hours to confirm a booking? Not exactly 21st Century. By the time I found out it was too late to make other arrangements.

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Customer Service
Booking Process
4 comments
Drive My Car
DriveMyCar T.Drive My Car
David
David

Look if the car or in this case car(s) are not available then they should not be listed as available. Advertising goods and services as available when they are not is Bait Advertising. Don’t do it, It’s illegal

Drive My Car
DriveMyCar T.Drive My Car

Efficient digital sign-up process

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Tucson
Received Booked Vehicle Yes
See all answers
1 comment
Drive My Car
DriveMyCar T.Drive My Car

Thanks Geoff for the very clear review. We appreciate that sometimes the process isn't always 100% perfect but we do our best to make the car rental experience as easy as possible. Thank you!

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alyssa

alyssaSouth East Queensland, QLD

Great customer service

published

Quick response time with customer service. I waited a little longer for the deposit when I returned the car but other than that I would recommend! Thank you to the team!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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1 comment
Drive My Car
DriveMyCar T.Drive My Car

Thanks Alyssa! Sorry about the delay on the deposit but glad to hear you had a great experience. We hope we get to help you again soon.

Excellent!

published

It was all so easy and the airport transfers were excellent. We were really happy with the car. We will definitely be using DriveMyCar again and highly recommend their service.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Tucson
Received Booked Vehicle Yes
See all answers
1 comment
Drive My Car
DriveMyCar T.Drive My Car

Thanks so much for the feedback - it's greatly appreciated! We hope to help you again soon :).

Liangjing Ding

Liangjing DingSydney, NSW

Great car rental experience

published

I rent a car for Uber, I got confirmation within 48 hours, I had the car exactly matching my needs. They provide documents in time for me to upload to Uber app, and the pick up and drop off process is very fluent and I got my bond back after I return the car.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeSubaru Forester
Received Booked Vehicle Yes
See all answers
1 comment
Drive My Car
DriveMyCar T.Drive My Car

Always great to help Uber Drivers like yourself get the car you want and at a good price. Thanks for looking after the car as well! We hope to help you again soon!

The reviewer stated that an incentive was offered for this review

Yours Truly

Yours Truly

  • 3 reviews
  • 1 like

The future of car hire!

published

Every Christmas I visit Sydney and need a vehicle for two weeks.
I got an awesome car, awesome price with no hassle..Service was simple and friendly, the vehicle was outstanding,

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Drive My Car
DriveMyCar T.Drive My Car

Always happy to help, especially during the Christmas Car Rental rush! Hope we can help again next Christmas :)

Great experience

published

Straightforward process and way cheaper than going to general rental companies. I highly recommend this and would just suggest you don’t waste your time anywhere else. You won’t be disappointed

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota Kluger GSU50R
Received Booked Vehicle Yes
See all answers
1 comment
Drive My Car
DriveMyCar T.Drive My Car

Thanks Amin for the great feedback and being a great car renter too. Best Wishes!

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Questions & Answers

Andrew M.

Andrew M.asked

Drive My Car

I am looking to rent my car on this site in Adelaide and noticed that there only seems to be about 20 cars and only 1 available? Does that mean this service in not in much demand in Adelaide.

2 answers
F Shah
F Shah

Hi andrew, yes, sometimes cars can be booked or not available. Better call them to help you for first booking... rest once you get used to it then you should be fine with it i have booked almost 5 times till now...

Drive My Car
DriveMyCar T.Drive My Car

Hi Andrew, we would suggest listing your car. We will call you and walk you through the process and pricing. If your car is well priced and in a good central location it could do well due to the fact that there are not a lot of cars available in Adelaide.

Mita

Mitaasked

Drive My Car

How is the car rental demand in Melbourne??

1 answer
Drive My Car
DriveMyCar T.Drive My Car

Hi Mita, Melbourne demand is strong, it is however always dependant on your location. The more centrally located the better.

Dawn

Dawnasked

Drive My Car

I've been on line trying to find a car - most of them say GOOD condition.... is that normal? Are good conditions cars ok. I'm wanting a car for several months? Thanks

1 answer
Drive My Car
DriveMyCar T.Drive My Car

Hi Dawn, Yes, all cars are in good condition, some cars are brand new models, no car is older than 10 years or has done more than 150,000 km. Call us on 1300 980 706 or email sales@drivemycar.com.au and we can discuss your requirements.

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