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As of March 6th 2019, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
- 2 reviews
Most of the time the unit performs well. Except when opening the hot water tap away from the unit, it takes a lot of wait time to get hot water.
If you are moving from gas tank into continuous flow please be aware that there are lot of additional costs involved in plumbing and electrical work. Its not plug and play.
Purchased in at Bunnings Warehouse.
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Overall, after a week of being installed I am impressed it does what it is supposed to do heat water.
Had some issues with plumber who installed it, left water leak and gas leak with was fixed a day after it was report. So far so good thanks
Purchased in at Bunnings Warehouse for $1,195.
- Build Quality
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Hi I'm From New Zealand in the North Island , just have the unit Installed, and Man is this Dux unit Awesome!! .I have read alot of the reviews and most of the problems sound like Installment Issues , I Made sure my Plumber had correct size piping from cold supply 20mm to Water heater , then 20mm out hotside of Dux Heater. Hoping to get to Many years service from the unit and it sure gives you the Hot water throughout the house quick and Constant, would definitely Recommend the 26ltr Dux unit for standard family home, hopefully support in NZ is as good as Dux Australia. Thanks again for the great unit Jason.
Purchased in .
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Hi Jas,
We're so happy to hear that from you. ...
Read more Thank you so much for taking time to share your positive feedback. Please email us at help@dux.com.au if we can help for you in the future. Best Regards, The Dux Teamso far the unit works very well. i found it cheaper in compare to same rivals. the temperature works fine. no issue. on top of that installation was easy and installed in a cheaper price by a dux licenced plumber.
Purchased in at Bunnings Warehouse for $795.
- Build Quality
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Hi Ushasam,
Thank you for taking time to leave an excellent review....
Read more We do appreciate your business. Please email us at help@dux.com.au if we can help for you in the future. Regards, The DUX TeamFind out how Dux Always Hot Continuous Flow compares to other Gas Continuous Hot Water Systems
Know better, choose better.
Very good system, powerful yet efficient. Captures every bit of heat by two exchangers so cheap to run than other brands. Installed by Hot Water Maintenance Caringbah. Very good service. Thanks again.
Purchased in .
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Hi there,
Thank you for taking time to leave an excellent review....
Read more We do appreciate your business. Please email us at help@dux.com.au if we can help for you in the future. Best Regards, The Dux Team- 2 reviews
- 1 like
My original and 100% reliable Aquamax Continum 24 finally wore out after 23 years without any problems even after surviving and being dented by the 1999 Sydney hail storm that destroyed my garden and left Wok size dents in my steel roof. It's now a discontinued model.
I went to Bunnings to look for a same again replacement and found the Dux "Condensing" 26litre/min which also has multiple temperature controllers looks to be an exact size replacement, to easy.
The new Dux Condensing technology model has superior efficiency compared to my old w...
Read moreater heater. The result is " I'm happy Jan". Looking forward to another 23 years of as much hot water as you want at what ever temp you want. It's so good to enjoy a perfect shower without playing with the taps, especially, when someone starts using water in the house and your hair and face are covered in soap. Toooo Simple, just set the temp and only turn on the hot tap in the shower, problem solved. The bath fill feature is also a very interesting and useful feature though I don't have a bath.Purchased in for $1,626.
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Hi there,
Thank you so much for your detailed excellent review. It means a lot to us....
Read more We do appreciate your business. Please email us at help@dux.com.au if we can help for you in the future. Cheers, The Dux TeamOver past 5/6 years I have experienced many issues with Dux solar/gas boosted system. Which had been very costly to say the least. Dux have given me a new system free of charge. Thanks for understanding and compassion. New system 26ENA5N works well.
Purchased in at Dux.
- Build Quality
- Cleaning & Maintenance
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Hi Carol,
Wow - that's good news!!...
Read more Thank you for taking time to leave an excellent review. Regards, The Dux TeamRelated Articles
- 32 reviews
- 8 likes
We've had the Dux 17L Continuous Flow hot water system (17ENB5L) for 18 months now, and are extremely happy with our purchase. The set 50oC water temperature is perfectly consistent, and is just hot enough that we need to add a little cold water to be comfortable showering or washing dishes, so don't worry about the fixed temperature being an issue, it's definitely plenty hot enough, but not so hot that you'll burn yourself. The system operates so quietly that you really would have to be outside near it to hear it running or to smell the faint...
Read moreest hint of gas when it is in use. My husband and I don't have loooong showers but aren't particularly careful with hot water usage either and run the washing machine on a warm cycle 3-4 times per week on average. With this level of usage we seem to go through a 45kg gas bottle every 6 months. It would be rare for us to have a shower at the same time as the washing machine is filling, it still works fine when we do but is the slightest bit cooler, so if you regularly run two or more hot taps at once it may be worth looking at the next size up rather than the 17L. When the gas bottle runs out it's a simple process to get the hot water flowing again.. Turn off the power to the hot water system, switch your gas connection over to the second gas bottle (usually just turning a tap or lever) then turn the power back on. We would highly recommend this hot water system! If we ever need to buy another we'll happily go with same product again.Purchased in at Bunnings Warehouse for $699.
- Build Quality
- Noise Level
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Hi Sand,
You're the best! Thank you again for sharing such a positive experience. It means a lot to us....
Read more Can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au to arrange a special thank you. Regards, The Dux TeamWe purchased this system less than 2 years ago and was installed by a licensed plumber. When working it was fine. Unfortunately when the system failed due to internal problem allowing water to come out where the electrical cable cable goes and system kept tripping and then blocked we replaced it as it was a safety issue, freezing cold and a weekend. We took the system back to Bunnings and they refused to replace it advising it is a Dux matter. We phoned Dux who refused to honour the warranty as the system had been uninstalled. To have it rein...
Read morestalled by a plumber would cost us hundreds again, and still have to go without hot water until a warranty plumber comes. On previous occasions it has taken weeks for warranty work to be done on appliances as we are out in the country, knowing this we had the system replaced due for the above reasons. Surely Dux could have tested the system without having it installed at the time. We suggested their plumber could reinstall it when he gets here for testing or we could take the system to their plumber all to no avail. It is obviously a clause put into their warranty to avoid having to honour it.Purchased in at Bunnings Warehouse.
- Incentivised Review No
Hi there,
Our team would like to speak with you at your earliest convenience so we can get this sorted....
Read more So we can understand the specific details can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you? Best Regards, The Dux TeamI did get in contact with Dux as they requested and my replacement unit arrived within 6 days of contacting them. A pity that it did not work out from original call though they were very good in the end and was very much appreciated.
Hi there,
Thank you for your cooperation....
Read more We are glad that the issue has been resolved!! Kindly notify us at help@dux.com.au for any future concerns. Regards, The Dux TeamFind out how Dux Always Hot Continuous Flow compares to other Gas Continuous Hot Water Systems
Know better, choose better.
I bought this Dux unit 11 months ago from Elgas and had it installed by a professional plumber. The unit has always had inconsistent temperatures and is quite noisy which I didn’t not anticipate. However, three weeks ago the unit totally failed so I contacted Dux to process a warranty claim. Dux sent someone out to assess the issue the same day. Although the assessor did not run any diagnostic tests and did not replace any parts they miraculously got it to start working and I was told it was all fixed. Then 2 weeks later the unit stopped workin...
Read moreg again. When I rang the original assessor to re attend he was incredibly rude and condescending. so I rang Dux back again and a new assessor came out. This time they identified faulty parts which required replacement. I was told these needed to be ordered and they would have to come back. I have been left without hot water for 3 days now and apparently need to wait a further 2 days before the parts are in and the plumber can come back and fix the issue. What astounds me is that despite all appeals Dux seems to think this timeframe is reasonable?? Given my experience and the poor build quality of this Dux product if you have the option don’t buy this hot water system.Purchased in .
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Hi Alice,
We understand your disappointment and we are sorry to hear about your experience and really hope we can resolve your issues....
Read more So we can understand the specific details can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you? Best Regards, The Dux TeamOne of the best investment ever made by myself for water heaters. Cannot complain they provide my good long warranty but the quality of the product is solid I have been using it since almost 9 months with not a single issue.
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Hi David,
Wow! Your review means a lot to us....
Read more Do know that we totally value you being our customer. Please email us at help@dux.com.au if we can help for you in the future. Cheers, The Dux TeamWorks great with 2 showers operating the same time. More efficient gas usage. We have no issues with temperature fluctuations. Like the defrosting system for the winter mornings. VERY HAPPY.
Purchased in at Bunnings Warehouse for $740.
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Hi John,
Thank you so much for your excellent review!! We're so happy to hear that from you. ...
Read more We do appreciate your business. Please email us at help@dux.com.au if we can help for you in the future. Cheers, The Dux TeamThankyou Dux team, i had the Dux endurance 20l before which lasted 10yrs. Happy to purchase new 21l instantaneous gas plus bunnings made easier with installation.
Thank you John!!
We totally value you being our loyal customer and helping to share the word about us. ...
Read more Our team is always here for you anytime. Cheers, The Dux TeamFind out how Dux Always Hot Continuous Flow compares to other Gas Continuous Hot Water Systems
Know better, choose better.
- 2 reviews
- 1 like
The Dux rep on the phone was very friendly and professional and answered all my questions. The plumbers organised by Dux called Cavana Plumbers were also friendly and professional. My old system was a Rheem and let me tell you, the Dux gets hotter quicker, is quieter and the pressure is much much better. So glad I got a Dux!
Purchased in .
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Hi Michael,
Reading your review made our day!...
Read more We are incredibly grateful that you took time out to leave the review!! Cheers, The Dux Team- 2 reviews
Water arrives quite quickly into bathroom, ensuite and laundry as unit is located close to these areas. Installer explained clearly why hot water takes a lot longer to arrive at the kitchen mixer. His knowledge was outstanding on gas pipe sizes and regulations.
Purchased in .
- Value for Money
- Noise Level
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Hi Becks,
Thank you for taking time to leave an excellent review....
Read more We do appreciate your business. Please email us at help@dux.com.au if we can help for you in the future. Cheers, The Dux Team- 4 reviews
- 1 like
Still takes a while to reach the shower due to distance from unit but lovely and warm at 50 degrees. Existing control pad was not compatible but is not required- around $200 extra fitted. These units seem an improvement on older models.
Purchased in at Bunnings Warehouse.
- Build Quality
- Value for Money
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Hi Chris,
Thank you so much for your excellent review....
Read more We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Please do email us at help@dux.com.au if we can be of help in the future. Best Regards, The Dux TeamQuestions & Answers
Our gas bottle is full. Everything is turned on but no HOT water... what could be the cause?
Hi Tracey,
Thanks for your question....
Read more Please check that the power to the unit is on. Check that the changeover valve is turned the correct way. Are there any remote controllers fitted? If they are turned off, the unit will not fire up. Otherwise leave a hot tap running fully open, power the unit off at the power point, wait 15 seconds and turn back on, the unit should fire up shortly. Repeat that cycle up to 4 times if necessary. Best Regards, The Dux TeamHi Does the 26ENA6L require a controller to operate?
Hi Stephen,
Thank you for your question....
Read more The 26ENA6L will operate without a controller, if an RCM1D main controller is fitted, it will allow you to adjust the temperatures between 37 Deg C and 75 Deg C. Any sanitation areas such as Bathrooms and En-Suites will need a high performance tempering valve fitted to limit the temperature of water delivered to those areas to 50 Deg C. Cheers, The Dux TeamHow do you increase the temperature on this unit?
Not meant to its set
Hi Robert,
Apologies for the delay in getting back to you....
Read more The unit is preset to 50 Deg C, a minor temperature adjustment of up to 5 Deg C is possible by a suitable qualified tradesperson with a main controller RCM1D. Cheers, The Dux TeamThank You, I was told before I purchased this model I could raise the temperature. I find this not quite hot enough for doing my dishes So I need it to be hotter and 5 Deg will make a lot of difference I think or hope.
Regards
Robert
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Hi Carlito,
Thank you for taking time to leave an excellent review....
Read more We do appreciate your business. Please email us at help@dux.com.au if we can help for you in the future. Cheers, The Dux Team