As of March 6th 2019, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Very very poor warranty service
We purchased this system less than 2 years ago and was installed by a licensed plumber. When working it was fine. Unfortunately when the system failed due to internal problem allowing water to come out where the electrical cable cable goes and system kept tripping and then blocked we replaced it as it was a safety issue, freezing cold and a weekend. We took the system back to Bunnings and they refused to replace it advising it is a Dux matter. We phoned Dux who refused to honour the warranty as the system had been uninstalled. To have it rein...stalled by a plumber would cost us hundreds again, and still have to go without hot water until a warranty plumber comes. On previous occasions it has taken weeks for warranty work to be done on appliances as we are out in the country, knowing this we had the system replaced due for the above reasons. Surely Dux could have tested the system without having it installed at the time. We suggested their plumber could reinstall it when he gets here for testing or we could take the system to their plumber all to no avail. It is obviously a clause put into their warranty to avoid having to honour it.
Purchased in July 2019 at Bunnings Warehouse.
I bought this Dux unit 11 months ago from Elgas and had it installed by a professional plumber. The unit has always had inconsistent temperatures and is quite noisy which I didn’t not anticipate. However, three weeks ago the unit totally failed so I contacted Dux to process a warranty claim. Dux sent someone out to assess the issue the same day. Although the assessor did not run any diagnostic tests and did not replace any parts they miraculously got it to start working and I was told it was all fixed. Then 2 weeks later the unit stopped workin...g again. When I rang the original assessor to re attend he was incredibly rude and condescending. so I rang Dux back again and a new assessor came out. This time they identified faulty parts which required replacement. I was told these needed to be ordered and they would have to come back. I have been left without hot water for 3 days now and apparently need to wait a further 2 days before the parts are in and the plumber can come back and fix the issue. What astounds me is that despite all appeals Dux seems to think this timeframe is reasonable?? Given my experience and the poor build quality of this Dux product if you have the option don’t buy this hot water system.
Purchased in June 2020.
Absolute Value For My Money
One of the best investment ever made by myself for water heaters. Cannot complain they provide my good long warranty but the quality of the product is solid I have been using it since almost 9 months with not a single issue.
WORRY FREE,GOOD WARRANTY.
Works great with 2 showers operating the same time. More efficient gas usage. We have no issues with temperature fluctuations. Like the defrosting system for the winter mornings. VERY HAPPY.
Purchased in April 2021 at Bunnings Warehouse for $740.00.
The Hot Water Is Great!
The Dux rep on the phone was very friendly and professional and answered all my questions. The plumbers organised by Dux called Cavana Plumbers were also friendly and professional. My old system was a Rheem and let me tell you, the Dux gets hotter quicker, is quieter and the pressure is much much better. So glad I got a Dux!
Purchased in April 2021.
So much better than previous "other brand" instant gas water heater
Water arrives quite quickly into bathroom, ensuite and laundry as unit is located close to these areas. Installer explained clearly why hot water takes a lot longer to arrive at the kitchen mixer. His knowledge was outstanding on gas pipe sizes and regulations.
Purchased in March 2021.
Replaced an old Endurance 20plus with PCB issues.
Still takes a while to reach the shower due to distance from unit but lovely and warm at 50 degrees. Existing control pad was not compatible but is not required- around $200 extra fitted. These units seem an improvement on older models.
Purchased in March 2021 at Bunnings Warehouse.
Ideal size for us
Ideal system for us, the water temperature is a little lower than before, 50 degrees as compared to 60 degrees on the old system, but we prefer this, and the flow rate is excellent. So, very efficient and cost effective. Hope it lasts as long as the previous one (which was 13 years!)
Purchased in March 2021.
Got it installed on the recommendation of a plumber over other brands. Initially he quoted me the condensation model, later brought this one. Works fine. Would have liked an online warranty registration.
Purchased in February 2021 for $1,350.00.
Works very well. Happy I switched from electric hot water.
The installation was arranged through Bunnings. A seamless process. Dux organised the plumber and electrician and installation took 3 hours.
Very happy with the decision made on purchasing this product and switching from an electric system. The heat is consistent and uses less cold water to get the desired temperature.
Purchased in January 2021 at Bunnings Warehouse for $1,836.00.
6.7 stars rating.
6.7 stars. That's the highest star ratings I've seen.
The plumber who installed the system also had previously chosen this system for his own property. Hearing him say that as he was installing the unit, strengthened the belief I had a great product. A Japanese product and an Australian company.
Purchased in January 2021 at Bunnings Warehouse for $2,081.00.
Very slow to get hot water to the tap
The hot water unit seems to operate well enough in providing good hot water. It just takes a ver long time to arrive at the tap, causing a lot of water wastage. Is there something that I can do to improve this situation?
Purchased in July 2017.
Hot water? Only if you're patient and lucky
We moved into our new-build home in July. It had the 26ENA5L installed - and it worked okay for the first month or two (except that it took FOREVER for the first hint of warm water to come through).
In the last few months though, the warm water only lasts about 2 to 3 minutes before slowly going cold again. The only way to sort it is to turn the tap to full hot and wait for the temperature to rise again. If you only turn it part way to FULL HOT (even just a smidge off the full position) it only keeps pumping out ever colder water.
This is really not acceptable. In our old house, we had a Rheem on-demand heater installed and NEVER had any issues.
I can only hope that this gets resolved because it's not acceptable in a modern appliance.
Very happy with our new hot water system
Really happy with the product. looks neat and tidy against the wall. much better than the gas hot water tank we had. Very happy with the system and the install
Purchased in August 2020 at Bunnings Warehouse for $825.00.
My Tenant is happy with the continuous flow of hot water. Only been installed for two weeks so cannot comment any more until it has been in use for a while.
Purchased in August 2020 at Bunnings Warehouse for $695.00.
Questions & Answers
I have a place off the grid.
Will this work well with a water pump? And what would be the best water pump to go with it.
Thanks for your question.
Could you please provide us the model number of the heater, that will help us giving you the correct information.
The Dux Team
Was thinking the 17 or 21L continuous heat lpg unless you have a better suggestion. We only have solar and occasional generator. We use water tanks.
Could you please email us at email@example.com so we can reply and provide you the detailed information with an image attachment.
The Dux Team
I live in blayney so where can I purchase the dux 21litre here
Thanks for your question.
We have looked up Blayney and the 2 closest Plumbing merchants that would be able to order in the Dux 21 Continuous Flow units are Reece Bathurst which is 25 minutes from Blayney and Reece Orange which is 30 minutes from Blayney.
Also, Bunnings in Bathurst or Orange. They should have in stock or can order in.
The Dux Team
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