Dux Always Hot Continuous Flow

We purchased this system less than 2 years ago and was installed by a licensed plumber. When working it was fine. Unfortunately when the system failed due to internal problem allowing water to come out where the electrical cable cable goes and system kept tripping and then blocked we replaced it as it was a safety issue, freezing cold and a weekend. We took the system back to Bunnings and they refused to replace it advising it is a Dux matter. We phoned Dux who refused to honour the warranty as the system had been uninstalled. To have it rein...

I bought this Dux unit 11 months ago from Elgas and had it installed by a professional plumber. The unit has always had inconsistent temperatures and is quite noisy which I didn’t not anticipate. However, three weeks ago the unit totally failed so I contacted Dux to process a warranty claim. Dux sent someone out to assess the issue the same day. Although the assessor did not run any diagnostic tests and did not replace any parts they miraculously got it to start working and I was told it was all fixed. Then 2 weeks later the unit stopped workin...

One of the best investment ever made by myself for water heaters. Cannot complain they provide my good long warranty but the quality of the product is solid I have been using it since almost 9 months with not a single issue.

Works great with 2 showers operating the same time. More efficient gas usage. We have no issues with temperature fluctuations. Like the defrosting system for the winter mornings. VERY HAPPY.

The Dux rep on the phone was very friendly and professional and answered all my questions. The plumbers organised by Dux called Cavana Plumbers were also friendly and professional. My old system was a Rheem and let me tell you, the Dux gets hotter quicker, is quieter and the pressure is much much better. So glad I got a Dux!

Water arrives quite quickly into bathroom, ensuite and laundry as unit is located close to these areas. Installer explained clearly why hot water takes a lot longer to arrive at the kitchen mixer. His knowledge was outstanding on gas pipe sizes and regulations.

Still takes a while to reach the shower due to distance from unit but lovely and warm at 50 degrees. Existing control pad was not compatible but is not required- around $200 extra fitted. These units seem an improvement on older models.

Ideal system for us, the water temperature is a little lower than before, 50 degrees as compared to 60 degrees on the old system, but we prefer this, and the flow rate is excellent. So, very efficient and cost effective. Hope it lasts as long as the previous one (which was 13 years!)

Got it installed on the recommendation of a plumber over other brands. Initially he quoted me the condensation model, later brought this one. Works fine. Would have liked an online warranty registration.

The installation was arranged through Bunnings. A seamless process. Dux organised the plumber and electrician and installation took 3 hours.

Very happy with the decision made on purchasing this product and switching from an electric system. The heat is consistent and uses less cold water to get the desired temperature.

6.7 stars. That's the highest star ratings I've seen.
The plumber who installed the system also had previously chosen this system for his own property. Hearing him say that as he was installing the unit, strengthened the belief I had a great product. A Japanese product and an Australian company.

The hot water unit seems to operate well enough in providing good hot water. It just takes a ver long time to arrive at the tap, causing a lot of water wastage. Is there something that I can do to improve this situation?

We moved into our new-build home in July. It had the 26ENA5L installed - and it worked okay for the first month or two (except that it took FOREVER for the first hint of warm water to come through).
In the last few months though, the warm water only lasts about 2 to 3 minutes before slowly going cold again. The only way to sort it is to turn the tap to full hot and wait for the temperature to rise again. If you only turn it part way to FULL HOT (even just a smidge off the full position) it only keeps pumping out ever colder water.
This is really not acceptable. In our old house, we had a Rheem on-demand heater installed and NEVER had any issues.
I can only hope that this gets resolved because it's not acceptable in a modern appliance.

Really happy with the product. looks neat and tidy against the wall. much better than the gas hot water tank we had. Very happy with the system and the install

My Tenant is happy with the continuous flow of hot water. Only been installed for two weeks so cannot comment any more until it has been in use for a while.