I use mine for camping and have found it to be absolutely useless in even the slightest breeze. Jollka themselves even suggest you might get better performance by blocking the vents and reversing the top vent. Extremely sensitive and the flame easily goes out.
Waiting patiently for pre-order
Joolca has had massive growth which is causing delays on pre-orders.
It must be a great product for that to happen!
Hoping to get delivery very soon. We will report back soon.
Purchased in May 2020.
Appalling customer service
We purchase a hot water system from Joolca - were sent a " lemon". Product never really worked reliably and it was missing some screws. Tried to troubleshoot but it didn't work, so had to send the item back, have requested a refund... and now they take over a week to reply to an email.
Appalling customer service - we just want our money back, we don't want to deal with these guys anymore.
Purchased in March 2020.
Purchased Hottap outing kit and Joolca double ensuite received on 10th June 2020 after several weeks waiting for delivery which was fine up until unboxing and setting up the Hottap outing kit and could not get to ignite. Purged gas line, connected to mains and still did not ignite, fault light was showing water flow issue yet water was connected to mains.
Contacted Joolca and sent unit back at their request with a replacement unit turning up on 23rd June 2020. Unboxed the Hottap unit and found it was damaged, outside of the box was undamaged ...
Purchased in June 2020.
Great stop-gap product!
Bought as a water heater for our outdoor shower room. We didn't want to have to pay an expensive plumber's fee, just to have a hot shower outside. It works very well indeed. Considering how cold it has been of late, in our South Australian winter, you wouldn't know it with this little unit! Hot water every time!
Just give it a moment to regulate and hey presto! Hot water outside whilst you enjoy the great outdoors! And at a fraction of the cost too.
Purchased in January 2020 for A$299.00.
When i take a shower the water starts hot - minutes in it goes cold - i turn the unit (rotate hand controller) off - turn on - hot minute or so goes cold again. this is on going Unit is new two months out of box. Temperature on maximum 34.
What i thought would be the perfect hot water system for camping?
Edit: Since fixed issues below, i have revised my rating to 5 stars :)
I bought the whole package a year ago; ensuite, pump, unit
Haven't able to use the unit since i bought it. I dont get to go camping much, but when i do, i'd expect to be able to use this kit out of the box/be ready to go!!
Out of the box, i was missing two connectors, (which they did send me replacements) - since then the shower head leaks like a sieve (o-ring fitted correctly/screwed together properly), and i cant actually get it to ignite. Even after following all troubleshooting - replacing batteries, purging the system.
Purchased in October 2019.
Unfortunate accident, awesome customer service
Originally purchased from RTM in July 2019, super easy to set up & used it a few times on camping trips & absolutely love it. While out on a trip an unfortunate accident happened after setting it up (fire! fire!) resulting in the unit becoming damaged & un-useable. Thinking that my warranty wouldn’t be covered due to user error I contacted Joolca to ask about taking it to a service technician in FNQ to see if it could be repaired... The guys at Joolca are amazing, a few emails back & forth, the next thing I know, I received one of their hilario...us emails informing me that a replacement unit is on its way. Nothing better than a warm shower after getting covered in camp gunge at the end of the day (maybe more) & the Joolca definitely delivers that. Added with the awesome customer service, I recommend this to anyone that’s interested in camping showers.
I am updating my original review (below) because Joolca staff got back to me and fixed the issue. They gave me a refund for the difference right away. We haven't used the shower yet but so far the experience is good. I would still warn that for gravity fed you need 15m drop or get the pump.
We purchased the essential kit, only to realise you need 15m drop to work without the pump. I called customer support in NZ and AU all day, but both went straight to voicemail. I purchased the pump separately but if it was made clear I would have saved money by ordering the pump together at once. Very disappointed.
Purchased in March 2020.
Very disappointed with this unit
Very disappointed with this unit. Purchased it and pump direct from Joolca 18/01/17. Used it twice on a camping trip 26/01/17. Shower rose broke so replaced it with after market metal one. Next time I tried to use the unit it would not ignite. Sent back to Joolca on 16/02/18 for repairs. It worked maybe twice again then sat in the camper as dead weight. Tried again recently and again would not ignite. (Joolca suggests maybe a pressure switch). As unit is now out of warranty Joolca no longer back the product. Having used it only about 10 times in 3 years it still looks brand new. I will be cutting my losses, trash the unit and buy a different brand.
Purchased in January 2017 at Joolca.
We are very pleased with the Joolca, easy to set up & use works great.
Everything works as described, we had a minor issue that was quickly sorted out by the Customer Service department. There was a very slight leak where the shower head screwed on, this was replaced quickly at no charge. The customer service was fantastic, a rare thing these days! They also followed up later to make sure we were satisfied.
The reviewer stated that an incentive was offered for this review
Very easy to setup and use
Great unit and very good communication from staff I've brought two hot taps, double ensuite, ensuite plumbing and about to by another ensuite plumbing set have one setup for caravan other set up permanently out side can't fault any of the products
Purchased for A$449.00.
Waste of time twice....
We were given the Joolca hot water system as an extra when bought our camper trailer. Very excited to have hot water whilst away for 4 weeks at the beach.
Set it all up. Correctly as per instruction
1. Water flowed out of shower head connection.
2. Batteries were flat - added new batteries 100km round trip
2. System would not ignite at all. Clicked quickly for about 5 seconds then nothing.
3. Packed it up. So it was Cold bucket baths.....
Returned to camper dealer who showed us his display and it worked fine.
They gave us a replacement.
Purchased in August 2019.
Ordered unit one day it arrived the next day and it's everything it was claimed to be, so I would highly recommend this unit to anyone needing a semi portable/ portable water heater
Purchased in December 2019 at Joolca NZ for A$349.00.
Great Australian Product!
We purchased two Joolca V1 units approximately 3 years ago. One was purchased for our house we are renovating in Queensland and the other for a block we have in Southern Tasmania. Little did we know the renovation job would take us more than the 3 years and we used the Joolca in our backyard the entire time, as we were without a bathroom, or running water. The Joolca never missed a beat, through every season and all weather conditions and is still going strong. It will soon be relocated to accommodate for a back yard bath.
When we took time aw...ay from the build to visit our block in Tassie, we used our Joolca down there, in sometimes freezing conditions. Again, the Joolca never skipped a beat and allowed us to experience the creature comforts of hot water during some freezing outdoors weather. I can not recommend this product highly enough and both units are still going strong.
Purchased in August 2016 at Joolca for A$299.00.
With Joolca camping is fantastic!
I've only used it once but it works well. It wont get super hot like a house hot water system but then again this is not a shower you stand under for half an hour. The on off switch on the shower head is a great feature and being able to have a proper shower when camping is fantastic.
Purchased in September 2019.
Nice warm shower with a shot of cold
Facts- easily goes out with little wind
Also randomly just fails about 10seconds after ignition. Joolca Have instructions on website to block vents as it obviously a known problem... not happy with this product also no phone support!
Awesome shower and amazing customer service
This shower is better than the one we have at home ! Really easy to use, exactly as described. Very impressed with customer care team who looked after all of my queries quickly.
Havent tried any other camping showers so cant compare this with anything else but very happy with my Jolla, looking forward to a clean camping experience this summer !!
Purchased in November 2019 for A$499.00.
Never again will I buy one first try didnt heat, Got another one still didnt work
Product didnt heat took it back to get replacement that one didnt work either not at all happy with the product or the time it took me to go to the local store to swap them over
Best Bush camp showers
Using one for bush camp, I now enjoy camping! This is 2nd unit purchased for our shed shower. Great service, easy to use, very happy so far with my Joolca.
Purchased in June 2019 at Joolca for A$429.00.
Questions & Answers
I see the Joolca uses 2 X DD batteries. This is the first I've heard of this size. I read a little about it and like what I see but I must ask before buying the Joolca, How long will the Joolca pump run on a set of DD batteries? Are they rechargeable? These must not be an easily found battery in the US as every search changes DD to only D battery choices. In the US where can I buy replacement DD batteries and how much will the average cost be?
It runs on 2 x D cell batteries which are very standard and can be found anywhere. The batteries are only used for the ignition of the HOTTAP and so they will last for months with regular use.
If you are powering a pump to provide water pressure, then that runs off of a different battery (your own).
Hopefully this makes sense! Reach out to email@example.com if you'd like more help!
reading the reviews for the joolca hottap which is given a very high rating on your site, but the reviews do not reflect this and say it is rubbish!!!???
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