OMG my horses love it!
I have 3 miniature rescue horses and 1 welsh. Not one of them likes bath time due to their respective pasts. Two were rescued from the dog man and 1 from a home where she had been stabled then hit repeatedly with a 2 x 4. My welsh, Az had been tied up so he couldn't move and then had a hose turned on him, scaring him half to death. Every one of my horses loved this shower. In fact, not one of them moved and Az couldn't stop playing in the water. It was a win, win, win and win. Well worth the money.
Purchased in March 2021 for $546.00.
Easily the best products in their class
I received the nomad last week and set it up straight away assembly was a breeze the kit comes with really well presented easy to read and follow instructions but to be honest if your half handy you would not need the information due to ease of set up I have run the system pretty much flat out for quite a few days my family are showering under it doing the washing up with it we’ve washed our animals with it which includes 3 very large breed dogs 5 Pygmy goats and a couple of geese that absolutely love a warm shower temperature control. Is seco...nd to none for human showers you can control it quite precisely and the unit reacts instantly if you like it hot it’s there in a split second if you like it cooler it’s cooler it’s just an awesome bit of kit and packs up in minutes so far I don’t have a negative thing to say about the whole system I live on acreage and this is fast becoming one of my favourite tools I am going to continue using the whole set up and give a decent work out due to the fact that we go remote camping in the far north of the country I.e. north Qld N.T. and W.A. And space is very tight so only the best equipment I can afford gets to go with us I have also ordered the shower recess and awning and extension hose but have not taken delivery yet I will keep you posted on my options on these products as well
Purchased in February 2021 for $599.00.
Having owned many types of hot water devices for camping the Joolca Hottap has been the best by far in handling the needs of our family and extended family when we go camping. Setup is very straight forward very very easy to follow instructions but also you should take the time to read them and give all the fittings an extra titan. The easy to use gas connect fitting makes attaching a gas hose so much easier and to be honest I wouldn’t mind this fitting on my gas top cooke as well. Shower head is ok but the newest version of the shower head is ...so much easier to use with kids. Highly recommend this unit for families who love camping and love a hot shower and is also great at making doing the dishes much more easier as well. And if you need help the Joolca support team is really helpful and fantastic with there advice and their is also a great Facebook community there sharing there advice and setups.
Purchased in January 2020 for $299.00.
Poor Back Design
I bought the Unit 12 months ago. I would have given it 5 Stars except for the back cover. It's as rough as a coil of barbed wire. I had to fit 4 rubber feet on the back so it would not scratch my camper when hung on it. The web site then, showed it hanging on a camper van door. Impossible without scratching the Duco badly. A single hanging point would also be a big improvement. However after making these adjustments the unit and fittings work really well and i am very happy with it. They may have changed the back by now. I see they have had a big make over recently. Thanks Tui.
Purchased in March 2020.
After sales is the best
Had and loved an original Hottap that was shipped back to Qld by Jooca then we received a NEW V2 as a warranty replacement as ours couldn't be repaired , it does not get better , loved old unit , lifelong loyalty to Joolca now
Purchased in October 2015.
What a unit!
Absolute fantastic piece of kit! Simple to set up and operate. No issues with water temperature. Glad I purchased the Nomad kit, packs up neatly making it simple to transport. Customer service is absolutely incredible and can't be faulted. One small problem was noted with our unit and it was swiftly resolved by the Joolca team.
Purchased in November 2020.
Pleasure with leisure .Perfect for us octogenarians
Very satisfied with unit coping with showering for 2 adults, with stable water temperature. The unit provides the solution for our outdoor residential showering and pleasant camping experiences
Leak of inlet hose connection to be addressed
Purchased in August 2020 for $389.00.
Joolca have redeemed themselves - Thank you
I am changing my review from a negative review to positive after Joolca made contact with me to find a solution to being unable to fulfill my order and multiple delays. The Customer Success Team have managed to find returned stock and gone out of their way to ensure that I have a shower and tent that I previously ordered for our camping trip and in time for Christmas. I know that Joolca make quality products and after having cheap brands fail and difficult tents to put up, that is why I chose Joolca. Thank you for going above and beyond to ensure that my family and I will be smelling great on our off the grid camping trip.
Purchased in November 2020 at Joolca.
Very fast efficient response
Small problem with unit , send email to company , response in 20 minutes, 10 minutes to fix , GREAT service . Awesome 5 star plus rating , 100% happy , . Thanks Bruce H . Ricmond NSW
Purchased in November 2019 at Factory Price.
The Hottap has saved me a fortune!
Purchased in May 2017 and still working perfectly after three and half years. I use it every day in my ground floor unit in Brisbane and have saved a fortune.
Purchased in May 2017 for $399.00.
Revising my previous 1 star to five star rating, this is an exceptional product! Operator error
First I would like to apologize to Joolca, For a leaving a very negative review. It turns out it was operator error on my part! Customer support (Kyle) Reached out to me several times to resolve my issues. I want to personally thank him for his genuine concern and his eagerness to assist me in resolving my issues. Thank you Kyle, My Hottap is now working perfectly, as it should and it was not the fault of the Hottap, but my Own! It works absolutely flawlessly and I am more than delighted with its performance. Wish I could’ve taken it on my C...amping trip, I only have myself to blame. I thought it was faulty.(Operator Error) I would confidently buy this product again and I will recommend it to all of my friends and anyone who happens to read this post. You will not be disappointed!! There was a slight delay in response due to COVID, but the problem was quickly resolved And I am very pleased. ( I was not promised Or offered anything to revise my post) I will be deleting my previous negative post ..Tyrone
Purchased in September 2020.
Hands down the best kit on the market!!
By far the best unit on the market. Never had any issues, temp sat about 45° with good steady flow. Water straight from the river was fantastic. Would highly recommend
Purchased in April 2020 at Bunnings Warehouse for $300.00.
I have just received my replacement ensuite, replaced under warranty, no questions asked just "how can we help you attitude"....thank you so very much for your outstanding service particularly after sales service it is so refreshing to experience in this day and age. Its because of your fantastic service that I continue to purchase Joolca products for many years now and recommend you to others around me. Thank you once again
Purchased in January 2019.
It’s great, it takes minutes to set up and warm showers you just can’t beat.
It copes well as long you have plenty of water, it takes a while for warm water to come through but I put a bucket In there to catch the water
Purchased in September 2020 at Online .
The reviewer stated that an incentive was offered for this review
Out and about. Camping with style
The perfect shower for travelling off the grid. Easy to set up and use. Just like having a shower at home. Set the flow and temperature to your preference and leave. Ideal with a family in mind or even washing dishes.
Purchased in July 2020 at Tentworld Physical store for $500.00.
Great once we got passed the wrong part provided
We waited 3 months for our Joolca Nomad order. Once arrived it wasnt igniting. Joolca call centres are down due to Covid so we had a number to text but couldnt call. 2nd joolca sent same issue. Found out the Gas cupling wasnt correct. Joolca replaced that and its worked perfect.
READ the instructions. Its not as the video plug and play. Hoses have to go a certain way and on off switchs have to be up top so the valve works.
Other wise 110% happy with the service just wish we could talk with someone. Would have solved alot of issues quicker th...an waiting for reply. Product is super hot straight away, yet to use camping but working out how to use it in the back yard once we got the bits and peaces around the right way we had no problems. A bit of user error and not so plug and play as per the videos.
Purchased in July 2020 at Joolca for $699.00.
I use mine for camping and have found it to be absolutely useless in even the slightest breeze. Jollka themselves even suggest you might get better performance by blocking the vents and reversing the top vent. Extremely sensitive and the flame easily goes out.
Purchased in January 2019 at Bunnings Warehouse.
Waiting patiently for pre-order
Joolca has had massive growth which is causing delays on pre-orders.
It must be a great product for that to happen!
Hoping to get delivery very soon. We will report back soon.
Purchased in May 2020.
Appalling customer service
We purchase a hot water system from Joolca - were sent a " lemon". Product never really worked reliably and it was missing some screws. Tried to troubleshoot but it didn't work, so had to send the item back, have requested a refund... and now they take over a week to reply to an email.
Appalling customer service - we just want our money back, we don't want to deal with these guys anymore.
Purchased in March 2020.
Recently used my Joolca Hottap on a camping trip after purchasing it earlier this year. After resolving the igniting issue which was caused by faulty new batteries, the unit operated well over a two week trip.
The only issue being the Joolca Hottap is very sensitive to wind, the unit required re-igniting several times due to the wind. After protecting the unit from any wind it worked well, but this is something that would cause frustration and should not be required unless in high wind conditions where it would be understandable.
It is definite...
Purchased in June 2020 for $519.00.
Questions & Answers
I attmpted to use my Joolca V1 for the 2nd time.
1st time it worked intermittently, this time it won't work at all.
I have confirmed power at the Joolca pump (it pumps), gas at the bottle (replaced bottle with known full one), igniter sparks (with new D cells) but no ignition.
The LCD illuminates when the water flows but only displays ambient water temp as there is no ignition.
Is there anything else I can do?
Very frustrated due to the cost and especially the cold inconvenience out bush.
Hi Glen, I know how you feel. Sometimes it is near impossible to get the adjustment right. Especially when you get your gear off and you can't get the temperature right.
Also if you are pulling out of a bucket and you waste all the water trying.
The answer is in the adjustment of gas and water. Worth a look ,but a mud wasp could get into the gas supply line but unlikely.
I suggest you set it up at home on the water from your tap so you will have plenty of water to experiment with. Adjust the water flow and the gas flow. If you get it working properly there then go back to pumping out of a bucket and do some more experiments. I have found just because you get it right at home doesn't mean the same settings work in camp. Especially if you are pulling out of a really cold stream.
I have had different brands and they are all the same. Hard to get it right in camp.
I thought my Joolca would have been better so i paid more for it. But last camp the same problem. Good thing i had a creek supply. Cheers. Tui
Please reach out to us email@example.com and we'll be able to help you with this.
Can you run the hot tap PUMP in the vertical position
Generally because the mounting surface of a pump—called the pedestal—is so important to keep the pump rigid and aligned with the motor, you cannot simply turn an end suction pump vertical and expect good results. The pump has to be designed to work in a vertical configuration. The Hottap pump is self-priming to 1.8m, 30m reach, 6L/min flow rate.
Best to call customer support 1300669500 for a more detailed answer.
I do not have the Joolca pump sorry. I use another system. I think Ben has answered the question very well and accurately. The bottom line on all pumps is "as designed". Some can be mounted any way you like. Don't know about the Joolca. I don't have one. Go with customer support. They are very good.
Hey Jack! With our pumps you can mount them vertically if you want, it wont cause any issues :)
Is the Joolca hose food grade? I was thinking of using that hose to fill my water tanks rather than carry another hose.
The Joolca hoses are not food grade, so we do not recommend using them if you're planning on drinking the water. Sorry if this wasn't the answer you were looking for mate
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