When i take a shower the water starts hot - minutes in it goes cold - i turn the unit (rotate hand controller) off - turn on - hot minute or so goes cold again. this is on going Unit is new two months out of box. Temperature on maximum 34.
What i thought would be the perfect hot water system for camping?
Edit: Since fixed issues below, i have revised my rating to 5 stars :)
I bought the whole package a year ago; ensuite, pump, unit
Haven't able to use the unit since i bought it. I dont get to go camping much, but when i do, i'd expect to be able to use this kit out of the box/be ready to go!!
Out of the box, i was missing two connectors, (which they did send me replacements) - since then the shower head leaks like a sieve (o-ring fitted correctly/screwed together properly), and i cant actually get it to ignite. Even after following all troubleshooting - replacing batteries, purging the system.
Purchased in October 2019.
Unfortunate accident, awesome customer service
Originally purchased from RTM in July 2019, super easy to set up & used it a few times on camping trips & absolutely love it. While out on a trip an unfortunate accident happened after setting it up (fire! fire!) resulting in the unit becoming damaged & un-useable. Thinking that my warranty wouldn’t be covered due to user error I contacted Joolca to ask about taking it to a service technician in FNQ to see if it could be repaired... The guys at Joolca are amazing, a few emails back & forth, the next thing I know, I received one of their hilario...us emails informing me that a replacement unit is on its way. Nothing better than a warm shower after getting covered in camp gunge at the end of the day (maybe more) & the Joolca definitely delivers that. Added with the awesome customer service, I recommend this to anyone that’s interested in camping showers.
I am updating my original review (below) because Joolca staff got back to me and fixed the issue. They gave me a refund for the difference right away. We haven't used the shower yet but so far the experience is good. I would still warn that for gravity fed you need 15m drop or get the pump.
We purchased the essential kit, only to realise you need 15m drop to work without the pump. I called customer support in NZ and AU all day, but both went straight to voicemail. I purchased the pump separately but if it was made clear I would have saved money by ordering the pump together at once. Very disappointed.
Purchased in March 2020.
Very disappointed with this unit
Very disappointed with this unit. Purchased it and pump direct from Joolca 18/01/17. Used it twice on a camping trip 26/01/17. Shower rose broke so replaced it with after market metal one. Next time I tried to use the unit it would not ignite. Sent back to Joolca on 16/02/18 for repairs. It worked maybe twice again then sat in the camper as dead weight. Tried again recently and again would not ignite. (Joolca suggests maybe a pressure switch). As unit is now out of warranty Joolca no longer back the product. Having used it only about 10 times in 3 years it still looks brand new. I will be cutting my losses, trash the unit and buy a different brand.
Purchased in January 2017 at Joolca.
We are very pleased with the Joolca, easy to set up & use works great.
Everything works as described, we had a minor issue that was quickly sorted out by the Customer Service department. There was a very slight leak where the shower head screwed on, this was replaced quickly at no charge. The customer service was fantastic, a rare thing these days! They also followed up later to make sure we were satisfied.
The reviewer stated that an incentive was offered for this review
Very easy to setup and use
Great unit and very good communication from staff I've brought two hot taps, double ensuite, ensuite plumbing and about to by another ensuite plumbing set have one setup for caravan other set up permanently out side can't fault any of the products
Purchased for A$449.00.
Waste of time twice....
We were given the Joolca hot water system as an extra when bought our camper trailer. Very excited to have hot water whilst away for 4 weeks at the beach.
Set it all up. Correctly as per instruction
1. Water flowed out of shower head connection.
2. Batteries were flat - added new batteries 100km round trip
2. System would not ignite at all. Clicked quickly for about 5 seconds then nothing.
3. Packed it up. So it was Cold bucket baths.....
Returned to camper dealer who showed us his display and it worked fine.
They gave us a replacement.
Purchased in August 2019.
Ordered unit one day it arrived the next day and it's everything it was claimed to be, so I would highly recommend this unit to anyone needing a semi portable/ portable water heater
Purchased in December 2019 at Joolca NZ for A$349.00.
Great Australian Product!
We purchased two Joolca V1 units approximately 3 years ago. One was purchased for our house we are renovating in Queensland and the other for a block we have in Southern Tasmania. Little did we know the renovation job would take us more than the 3 years and we used the Joolca in our backyard the entire time, as we were without a bathroom, or running water. The Joolca never missed a beat, through every season and all weather conditions and is still going strong. It will soon be relocated to accommodate for a back yard bath.
When we took time aw...ay from the build to visit our block in Tassie, we used our Joolca down there, in sometimes freezing conditions. Again, the Joolca never skipped a beat and allowed us to experience the creature comforts of hot water during some freezing outdoors weather. I can not recommend this product highly enough and both units are still going strong.
Purchased in August 2016 at Joolca for A$299.00.
With Joolca camping is fantastic!
I've only used it once but it works well. It wont get super hot like a house hot water system but then again this is not a shower you stand under for half an hour. The on off switch on the shower head is a great feature and being able to have a proper shower when camping is fantastic.
Purchased in September 2019.
Nice warm shower with a shot of cold
Facts- easily goes out with little wind
Also randomly just fails about 10seconds after ignition. Joolca Have instructions on website to block vents as it obviously a known problem... not happy with this product also no phone support!
Awesome shower and amazing customer service
This shower is better than the one we have at home ! Really easy to use, exactly as described. Very impressed with customer care team who looked after all of my queries quickly.
Havent tried any other camping showers so cant compare this with anything else but very happy with my Jolla, looking forward to a clean camping experience this summer !!
Purchased in November 2019 for A$499.00.
Never again will I buy one first try didnt heat, Got another one still didnt work
Product didnt heat took it back to get replacement that one didnt work either not at all happy with the product or the time it took me to go to the local store to swap them over
Best Bush camp showers
Using one for bush camp, I now enjoy camping! This is 2nd unit purchased for our shed shower. Great service, easy to use, very happy so far with my Joolca.
Purchased in June 2019 at Joolca for A$429.00.
Best Shower Ever
I purchased a Joolca Hottap Outing for a recent camping trip to Wunglebung in NSW. I was surprised to discover that they already had these HWS in place set up in a horse float bathroom of all things......so I used theirs!!!
Outside temp was -3 Celsius. Water temp was consistent every time. The shower was amazing. Go Joolca!!!
Purchased in July 2019.
The Hottap is great for our situation! We live off the grid and only need hot water for a few months each year. It is set up in our open-air bathroom and is working a treat. So good to have instant hot water without having to light the old donkey!
Purchased in August 2019 for A$299.00.
Perfect little system
Great little system when you r free camping no going to bed dirty
I would recommend the joolca hottap to anyone that does enjoy the great outdoors and you will be surprised as to how little room it needs for storing
Purchased in August 2019 for A$429.00.
Great product. We have a regular hottap also, but all the extra bits that come with the outing are incredible, the pump alone is worth more than the price difference. Company support is fabulous. Highly recommend this company and their products.
Purchased in June 2019 at Joolca.
Joolca HOTTAP essential piece of equipment
I have used the Joolca HOTTAP regularly for the last 3 mths and cannot fault it. After a few adjustments during the setup, I have found it does everything that is required. I confidently recommend this Joolca Hottap as an essential piece of equipment
Questions & Answers
Can Hottap be connected direct to water mains
When my water heater will be in USA ?
For HOTTAP Essentials or HOTTAP Outing, they will be shipping out of Utah on May 18th 2020. For HOTTAP Nomad Kits, because they've been quite popular, they will be shipping on June 8th 2020.
Please email firstname.lastname@example.org if you have any questions about your order in specific and we'll be sure to help out!
Can l buy in a store or plumbing outlet
You can buy on our website or you can check out some of our retailers. Tent World will have stock of the HOTTAP Outing if that's the product you're after, you can give them a call beforehand to ensure they have stock at your location.
Hope this helps!
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