As of March 6th 2019, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Purchased in 2008 and nothing but trouble. Solar panels replaced under 2 years, Anti Frost Valve 1 time, Solenoid Valve 2 times, Gas Control 2 times, Electronic Control unit 6 months ago and now is not heating up. Use up water & gas wont automatically reheat quickly. Its winter & solar is affected but gas should automatically kick in and do the job but same problem every year. Absolute rubbish.
Questions & Answers
Why does my pilot light keep going out? My unit is just 3 months old.
Hi Jan, like my original unit the thermocouple was a constant problem. This device is integral to the continuous operation of the pilot. Faulty, dirty etc. given only 3 months old perhaps is faulty or fitted incorrectly. Left field suggestion might be wind? Really windy conditions or simply a small opening or gap is the HWS outer cabinet is enough to blow out the pilot. You should be covered by installation and manufacturers warranty either way so just get your supplier/installer back out to check it for you. Good luck.
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