Terrible and poor quality product! Stay away!
Terrible hot water unit. Poor Quality!
Had this system installed since mid 2015 and have always had an issue with the pilot light going off all the time. Always thought that it is normal and have been relighting as usual until yesterday the pilot light does not work anymore. Plumber have advise there is many problems with Dux as a whole. The polystyrene in the unit has also burnt off.
Purchased in May 2015.
Good product so far
Gas Hot Water Heater is holding up well since installation in January 2018 with no major issues so far. Having said this, I wouldn't expect issues to arise after one year but so far it's doing well.
Purchased in January 2018.
Terrible hot water system
Wish there was -1 to rate this useless product. Had so many issues with this hot water system. With a toddler in the house, this is the worst nightmare in winter days. Spent multiple repair costs on parts and almost looking like the issues never go away. Dux service has been next to nothing.
It can’t provide basic demand. Forget extended usage
Th pilot light goes off all the time. Every plumber who walked in to repair said how bad the system is as a whole.
Purchased in May 2015.
Excellent hot water
Cannot fault the installation,supply and performance of my unit.Only had it installed March 2019.No problems whatsoever as you would expect,being so new.I would expect 10 years minimum just like my previous gas hot water unit.Dux have a good reputation so any problems would be dealt with promptly I would imagine.I purchased through Bunnings and had no problems,they were very good to deal with.
Enjoying excellent hot showers
Cannot fault the installation, supply and performance of my new hot water system. Only had it installed early March 2019, early days yet and would not expect any problems now or in the future. I look forward to many years of good reliable hot water as I’ve had in the past 10 years with my previous unit. Had a positive experience dealing with Bunnings.
Very hot water and quick and efficent
It copes well. No temperature fluctuation. Much better than my old system. No more waiting. I can have water for my bath and hot water for washing dishes and clothes at the same time.
Good product, previous unit was installed in 2008/ New one installed 2/5/18 how good is that for long term service
Only 2 people in the house and the unit copes well , when the family 2 off come to stay do not have to wait for the unit to heat up it supplies adequate water and at the right temperature for 4 if required.
Paul . A
Keeping it hot
Overall I have been happy with the system. We purchased the system through the Bunnings service and overall the process was very simple. We had some issues with gas (haha) but Dux and the installers have been excellent in following up an issues.
Purchased in January 2019 for $1,899.00.
Happiness is hot water
Cannot fault the supply, installation and performance of our new hot water system. We are retirees, so only 2 of us, but recently had the family home to stay, lots of extra showers and no problems with the extra demand. Hot water always. Very happy!
Purchased in June 2018.
Good product, been working ok after installed
Good product, been working ok after installed.
Came back from holiday, turned off itself a few times but stable use after.
Love how quickly the turnaround time to arrange someone to connect the hot water system and the follow up
Purchased in May 2018.
We have DUX gas water since 1999
We are a family of 4 and the unit served us really well. I loved my Dux.
Bough them from bunnings including installations for less than $1500.00
They deliver and install the unit in 2 working days.
Dux Prodigy 5 135 litre
The previous system was also Dux and lasted for 20+ years.
-The installation was easy and flexible as there is one water inlet on either side.
-It is well capable and can warm up the water to a much higher degree than I normally like to use.
-The pilot flame has gone out twice during particularly strong storms (Heavy wind and rain). Relighting it under same said conditions is never a pleasure. This is the main reason for giving three stars.
-The relighting procedure printed on the tank is slightly misleading as the selector knob does not need to be depressed all the way into the control housing as the drawing will have you believe.
The heating speed is not great, but have in mind that it is a five star energy rated system. The energy efficiency comes at a cost.
I am a little concerned after reading the other reviews and will keep an eye out for leaks and burned insulation.
Glad to have stayed with Dux. I made the right decision.
The unit was installed quickly and easily, it is of durable solid build, there is no maintenance required, it reheats fast, there are no water pressure issues. Dux has been my choice for decades.
Replaced Rheem Stellar to Dux Prodigy 5
Was installed very fast, following day actually,
Unit is operating perfectly for our family of 4, Our independant installer recommend Dux , Australia's largest hot water manafacturer,
Where very happy so far and look forward to many years of trouble free service
This unit has been wonderful.
I have had no issue with this unit. Water temp and flow have been very good. I previously had a dux gas 3 and that unit lasted 16 years odd.
Purchased in January 2019 at Bunnings Sunbury.
Leaking and only 7 months out of warranty
Luckily we have a plumber in our family who purchased us this hot water heater in a hurry at mates rates back in the middle of winter in August 2011. Has worked perfectly until recently where a small leak of water running onto the ground below the unit has become larger and larger. The tank is leaking. It is also condensing inside the unit. (luckily it's gas not electric). The unit still produces hot water for the time being but could fail at any time. Tank has a 7 year warranty, and just a few months out of warranty it fails... This is poor form. Will not be buying a Dux replacement. Instead we will buy a quality product. I would expect a capital item like this to last at least 10 years. The hot water service in place prior to this one was 40 years old.
Purchased in August 2011.
Poor quality product and service.
My three year old Dux Prodigy 5 star hot water tank pilot light keeps going out. Also the foam around the lower part of tank has been burnt.
I called Dux and was told not to worry about it as it's still safe' snd just restart the pilot light. I had trouble getting it restarted so called a plumber. The plumber said there had been a fire and the foam around the tank has been burnt. He was able to eventually restart it. He mentioned that a valve can malfunction which can cause this issue.
I called Dux again and no real assistance.
I advised them the pilot light keeps going out. Sometimes I can relight it some time I can't. I was just brushed off. So I had to ring another plumber to come out after hours as I could smell something burning from with hot water system. Plumber came out could see damage advised me to contact Dux.
I have also sent an email and phoned Dux again. This time I was given a number to a plumber who is familiar with their units. The plumber advised that there will be a $130 call out fee plus labour time. I have already spent over $330.00 on this unit.
Dux provides extremely poor quality service and product.
Update: I received a call from Dux and they have arranged for a replacement free of charge, including labour costs. Fingers crossed this unit doesn't have any issues in three years time.
Purchased in June 2015 for $1,442.10.
Terrible false warranty
I brought two 1 for my rental property broke after 3 years of service. I previously had a Rheem which lasted me 10 years. It only broke because of a tank issue so I expected the DUX to last me until the tank warranty.
The gas keeps cutting off
I called the plumber wanted to charge more than a new one.. thermostat and the lighting plot . Really Disappointed with Bunnings and will avoid them when I can
I will never buy another Duxs product again
Warranty on the box is a joke
Replacement hot water system
I bought this boiler as it was a direct replacement to my old system the old system lasted 17 years with no maintenance or issues the new unit seems as good at the moment
Doesn’t do water hot enoughWhat a joke I had to relight pilot 200 time in last 2 days now I have no idea that should I spand money to repair as I read comments and reviews on site
Purchased in April 2015.
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