Dux Prodigy 5

3 months after new hot water installed – Installed Dux Prodigy 5 star gas storage 135L unit in June 2024. Steady hot water for 3 showers and washing dishes within 2 hours of each other and fast recovery which is exceptionally better than my old Dux 135L 3 star unit. Currently, monitoring gas usage to see how efficient it is compared to old unit. I did see some shards at the bottom of… Read more ·  1

unit which appears to be the coating of the unit walls but not sure whether that will affect the performance longer term. But overall, happy with the system’s performance.

Quality, does the job – Replaced a Dux heater that lasted for about 18 years. Hopefully this one will go the distance as well. Installation was smooth, great service from the plumber. Bunnings dropped the ball a few times. They said this model was not in stock, but it was and I had to phone to get a receipt. Happy enough. Show details ·  1

Excellent hot water system – Bought on Friday the 14th of April and was installed on the following Monday the 17th by a professional gas plumber which DUX organized.All i had to do was pay for the hot water system and DUX did the rest for me and kept me informed,excellent service.The DUX Prodigy 5 135lt is quiet and you get very hot showers i would recommend this system. Show details ·  1

Dux prodigy hot water unit fire hazard – Went out to check out the burning smell. Found out that my dux prodigy hot water unit was on fire at the bottom of the unit. It was lucky that it didn’t burn the whole house. Came to check out the review of this product. It is obviously a faulty product, wonder why dux didn’t recall the product in the beginning. Show details

3 Flue Damper failures at 6mths,14mths and 4th year of operation!!!! – Purchased 29/5/17 pilot light failures for 6mths!??? plumber replaced thermostat he had no idea what was wrong. Pilot failure continues up to 14mths of purchase, plumber replaces flue damper assembly!??? Seems ok till 4/4/21 pilot light out again, plumber replaces flue damper again!??? this time with upgraded vacum on flue damper!??? NOW warrenty… Read more

finishes on 29/5/22, will i have to pay $300 to $400 for another failure in the future, obviously this has been on going problem with the 135db5n model. thks

Terrible! – My Dux Podigy 135DN installed in 2013 has had leaking issues and now waiting on an emergency plumber again as hot water is pouring out of it. This unit should be recalled! Show details

Purchase, delivery and installation were professionally organized without any problems. Communication and support from Bunnings, DUX and Hall & Baum Plumbing Services were exceptional. The unit was installed and tested promptly. It operates smoothly and quietly without shortage of hot water during the family morning rush. I would strongly recommend DUX, as a perfect choice as the house hot water system. At the end it is the 5 star system. Show details ·  2

DUX IS GREAT. I was extremely pleased with unit that I recommended it to fried who bought one a week later. John – Excellent unit, professionally installed and works extremely well on a mid range setting. No water temp. Fluctuations. Show details ·  1

Cannot fault it in any way, it is superb – Changed from a failing solar hot water back to normal hot water and will not look back. Victoria is not meant to have solar hot water. Show details ·  1

Totally “sold” on this product! Great quality build! – Dux Prodigy 5 model 135DC5N installed 28/10/22. Unit works well, is silent in operation & seems to reheat far less often than my previous service. (Possibly due to superior insulation of the inner tank & the cabinet) Extremely pleased & hopefully looking forward to many years of great service. Show details ·  1

12/10/2022. Replaced 17-year-old 3-star Dux unit which with a 5-star Dux Prodigy 5 135D5N unit – Unit coping with demand. The water temperature remains stable while using. Show details ·  1

Good unit – Good value for money. Hot water comes fast and consistently. Looking ahead for problem free hot water flow like the earlier dux model i had Show details ·  1

Great upgrade from the old 3-star model – Had the 3-star Prodigy for 10 years. Decided to upgrade to the 5-star unit. Pleased I did. Gas bill has reduced. Installer did the swap over in about 2 hours. All smooth and no issues. I recommend the Prodigy 5. Show details ·  1

Good system – Very efficient system heats very quickly and at a constant temperature Show details ·  1

Very good product so far – Prodigy 5 HWS works very well and more than adequately services our family's hot water needs. There was initially an issue with supply of the 5 star unit, but was able to pick one up in my own trailer straight away from Bunnings on-site stock. Dux then organised an installer quite efficiently and as a reward for picking up the new unit myself, they removed the old one free of charge. Show details ·  1

Only worked for about 4 years – We had to buy Dux Prodigy 5 unit around 2016 to replace old faulty unit. It was turned off today so as I went to restart it , it worked fine on 1, but as soon as I adjusted the knob settings to 3,4,5 or 6 the flames would come out and started burning the sorounding area, which looks dangerous . Very disappointed as I was expecting this unit to last more than 8 years.

Pilot light failure and burnt insulation – We have have the pilot flame failing repeatedly every day and the bunt insulation up around the controls, very disappointing as this unit was bought and installed in July 2015 Show details

Can't get help for this – Just returned from holiday and the hot water pilot won't restart. It was night time so hard to see. But pilot flame starts but burner won't ignite. Inspected during the day and insulation looks like its melted and a steel bracket is loose.  Show details

Absolute lemon! – Absolute lemon! We bought a display home and this was the system that came with the house. From the day we moved in we have had non stop issues with having no hot water. Have had plumbers out to look at it and have not had the issue resolved. I’m relighting the gas daily. The foam looks burnt. I’m now replacing the whole thing after 3 years of living like this. Show details

Dangerous unit – Goes hot and cold frequently and does not last very long at all. Also takes a long time to reheat the water. Pilot light also frequently goes out which is annoying. System is only 5 years old and is no longer working. At some point it has caught fire on the inside and melted the foam which is super dangerous! Not happy at all with this product as… Read more

now in the middle of a pandemic I am forced to replace it with super tight funds due to be redundant most of the year!

Great Service – It was only after having purchased the Dux water heater, that I realised that Dux also offered an installation service. An independent Dux approved installer fitted the unit. The whole service was very efficient and the installer was polite, informative and reasonably priced. The unit has now been operational for a month or so and we couldn't be happier. Show details ·  1

Stopped working after less than 4 years – We had Dux Prodigy 5 unit since 2016, and from day one had problems with the pilot light that wouldn't stay alight. Even the plumber couldn't figure out why. The last time it turned itself off, as I went to restart it , it worked fine on 1, but as soon as I adjusted the knob settings to 3,4,5 or 6 the flames would come out and started burning the… Read more

sorounding area, which looks dangerous . Very disappointed as I was expecting this unit to last more than 4 years.

unhappy, just 4 years Dux Prodigy 5 135D5N & I had to spend more money to fix the issues – It was installed sometime in March 2016 & I was expecting more from this product, but after just 4 years (may 2020) it needs compartment replacement & service. I had to spend some money to fix the issues. I have this product installed after about 18 years the old one was leaking. The comparation between them is too much. I am expecting more from… Read more

DUX to give more support for their failed products e.i. the comprehensive warranty for 10 years not just 1 year.

Very troublesome - pilot light keeps going off, scorching, disappointing product – Since we go this unit with our new house since 2015 it's been nothing but issues, especially with the pilot light going off. Tonight itself I have gone outside 4 times to relight the pilot light again. Also noticed that the styrofoam insulation inside is melted and scorched. How dangerous is this! Very disappointed at this unit and the trouble… Read more

it's given us. Not reliable at all.

Update 28 June 2024 - Couple of years on and now the heater is only dispensing lukewarm water. The water temperature is definitely not as hot as previously, even though we have set the thermostat at maximum. We really don't have any more confidence in this product, also going by the issues that are faced by the other reviewers. I don't think I can recommend Dux to anyone unless this can be fixed under warranty or otherwise.

Update 2 July 2024 - Dux Support put us in contact with their agent who came out this morning and turns out the issue was the tempering valve needing replacement. $385 later (too much? well at least the wife's happy!), we have hot water again throughout the house again.