Dux Prodigy 5

Dux Prodigy 5

 Verified
Dux Prodigy 5
2.5

159 reviews

PositivevsNegative
34% · 5499 · 62%
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Smells of GasYes · No
Build Quality
3.0
Value for Money
3.2
Cleaning & Maintenance
3.2
Noise Level
3.8
Temperature Consistency
3.7
Heating Speed
3.7

Reviews

159 reviews
sllo
slloPerth, WA11 posts
  135D5N

Dux prodigy hot water unit fire hazard

Went out to check out the burning smell. Found out that my dux prodigy hot water unit was on fire at the bottom of the unit. It was lucky that it didn’t burn the whole house. Came to check out the review of this product. It is obviously a faulty product, wonder why dux didn’t recall the product in the beginning. Show details
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Spinifex
Spinifex
  Fair Incentive 170DB5N

Quality, does the job

Replaced a Dux heater that lasted for about 18 years. Hopefully this one will go the distance as well. Installation was smooth, great service from the plumber. Bunnings dropped the ball a few times. They said this model was not in stock, but it was and I had to phone to get a receipt. Happy enough. Show details ·  1
Steve Kociuba
Steve KociubaMetropolitan Adelaide, SA
  Fair Incentive 135DB5N

Excellent hot water system

Bought on Friday the 14th of April and was installed on the following Monday the 17th by a professional gas plumber which DUX organized.All i had to do was pay for the hot water system and DUX did the rest for me and kept me informed,excellent service.The DUX Prodigy 5 135lt is quiet and you get very hot showers i would recommend this system. Show details ·  1
Cleaning & Maintenance
Ida
IdaGreater Melbourne (Outer), VIC3 posts
  Verified 170DB5N

Cannot fault it in any way, it is superb

Changed from a failing solar hot water back to normal hot water and will not look back. Victoria is not meant to have solar hot water. Show details ·  1
Lei L.
Lei L.Charnwood 2615, ACT
  170DB5N

Surprisingly disappointed

All we want is reliable hot water supply!!! But the pilot light is out so often that makes it hard to detect the water doesn't get heat up. In 4 years we have Dux technician came and checked multiple times, it improved a bit but the problem was never resolved :( The pilot light was out two days ago, and it is out today again. Very frustrated... Show details
Build Quality
Value for Money
Cleaning & Maintenance
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Robert P.
Robert P.Metropolitan Adelaide, SA
  Fair Incentive 170DB5N

Totally “sold” on this product! Great quality build!

Dux Prodigy 5 model 135DC5N installed 28/10/22. Unit works well, is silent in operation & seems to reheat far less often than my previous service. (Possibly due to superior insulation of the inner tank & the cabinet)
Extremely pleased & hopefully looking forward to many years of great service. Show details ·  1
Julie
Julie
  135D5N

12/10/2022. Replaced 17-year-old 3-star Dux unit which with a 5-star Dux Prodigy 5 135D5N unit

Unit coping with demand.
The water temperature remains stable while using. Show details ·  1
Tom
TomGreater Melbourne (Metropolitan), VIC
  Fair Incentive 170DB5N

Good unit

Good value for money. Hot water comes fast and consistently. Looking ahead for problem free hot water flow like the earlier dux model i had Show details ·  1
Overall
Value for Money
Noise Level
Functionality
Chris C
Chris C
  Fair Incentive 170DB5N

Great upgrade from the old 3-star model

Had the 3-star Prodigy for 10 years. Decided to upgrade to the 5-star unit. Pleased I did. Gas bill has reduced. Installer did the swap over in about 2 hours. All smooth and no issues. I recommend the Prodigy 5. Show details ·  1
Christine V.
Christine V.
  135DB5N

Good system

Very efficient system heats very quickly and at a constant temperature Show details ·  1
G R K
G R KGreater Melbourne (Inner), VIC
  Fair Incentive 135DB5N

Very good product so far

Prodigy 5 HWS works very well and more than adequately services our family's hot water needs.
There was initially an issue with supply of the 5 star unit, but was able to pick one up in my own trailer straight away from Bunnings on-site stock. Dux then organised an installer quite efficiently and as a reward for picking up the new unit myself, they removed the old one free of charge. Show details ·  1
paul
paul4 posts
  135D5N

3 Flue Damper failures at 6mths,14mths and 4th year of operation!!!!

Purchased 29/5/17 pilot light failures for 6mths!??? plumber replaced thermostat he had no idea what was wrong. Pilot failure continues up to 14mths of purchase, plumber replaces flue damper assembly!??? Seems ok till 4/4/21 pilot light out again, plumber replaces flue damper again!??? this time with upgraded vacum on flue damper!??? NOW warrenty finishes on 29/5/22, will i have to pay $300 to $400 for another failure in the future, obviously this has been on going problem with the 135db5n model. thks Show details
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purplekitten70
purplekitten70Metropolitan Adelaide, SA
  135D5N

Terrible!

My Dux Podigy 135DN installed in 2013 has had leaking issues and now waiting on an emergency plumber again as hot water is pouring out of it. This unit should be recalled! Show details
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zhang.kidd
zhang.kiddGreater Melbourne (Metropolitan), VIC2 posts
  135DB5N

Pilot light keeps going out only one year later

Exactly one year after installation, just out of warranty period, the pilot light of this hot water system keeps going out! I've had to re-light it 5 times in the last two weeks! Shocking. Never had this kind of problem with my old heater which was more than 10 years old when we replaced it last year. Avoid if you can!
Edit: Processed a warranty claim last summer, they came swapped out some parts. Been good for almost a year, now the problem is back this summer. Pilot light goes out whenever temperature is around 30 degrees. Having to check the pilot light everyday before taking a shower is very annoying. Show details
Overall
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Value for Money
Cleaning & Maintenance
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Functionality
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Mel S.
Mel S.2 posts
  135D5N

Terrible unit! Expected it to last longer!

I am very disappointed with this unit! I feel that they need to recall 135D5N! Opened it up the other day and guess what, the whole inside is burnt out!! Rang them and i was given a phone number and told they didnt service my area. Spoke to a couple of plumbers and they have recommended getting a new system which means I am on mat leave and need to fork out 2000 for a new system! Im scared that it will just die or worse blow up at some point! If it is a known fault should the customer not be informed so that we can take precautionery measures of replacing parts before such damage occurs?? I am a very unhappy customer!! Show details
Build Quality
Value for Money
Cleaning & Maintenance
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Questions & Answers

Ash v.
Ash v. · Prodigy 5

Our builders installed this HWU for our newly built house, now 1 year old. We have gas bottles. Just wondering how long everyone's gas bottles last with this HWU? For a 5 star unit I would think it would be using minimal gas but we go through a bottle every 4 weeks! Dishwasher is only run on eco cycle and washing machine is only run on cold cycle. 2 adults shower once a day, one is FIFO, and a baby baths in the sink every second day.

Dux
Dux   DM   

Hi Ash, We'd be happy to assist you with your question.

If you can email through your name, phone number, address where the unit is installed, and serial number of the unit to help@dux.com.au it will be great.

Regards,

The Dux Team

Cooper
Cooper · Prodigy 5

I have a 8yr old (in October) DUX Prodigy 5 170l water heater that the pilot light keep going out, I googled it and note there has been faults with this model?? Where can I get help, we are in Madora Bay 6210

Cooper
Cooper  

I have sent an e-mail to DUX, waiting for their answer, as it’s the weekend they are closed

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MSANMUGARATNAM
MSANMUGARATNAM · Prodigy 5 170DB5N

NO HOT WATER.HOW TO FIX IT

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