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Easy Debt Management

Easy Debt Management

 Verified
Easy Debt Management
4.8

40 reviews

Positive vs Negative
95%5%

Easy Debt Management was previously trading as Easy Bill Pay.

40 reviews
5 Olive  · Excellent Service – With the help of Diane Soo, this is working a treat. Excellent service and professional people. Provide help when you really need it.
5 erwin  · The service has been really helpful – The overall service has been helpful to us, since I started to ask some help and advices from her Diane Soo.
5 Kiri S  · Amazing service – Customer service is second to none! I'm so pleased that I have this company assisting my financial situation! Very appreciative

In-depth reviews

Bessie M
Bessie M2 posts
  Verified

Happy customer :) – Having to be the only income, I found it so stressful and unable to cope with the bills. I was trying to save at the same time but I couldn't until I found Fox Symes on the internet, gave them a call then to my surprise they managed everything in one go. I was so excited and so blessed to know that there is a company that actually do help and work… Read more

with you according to what you can afford. Joining them is a blessing with such an amazing service that I wished that I found them long time ago. Then they (Fox Symes) took me through to EBP, who they will manage all my finance and bills.

I have to say that this is the most amazing thing that ever happened to me. Now, I don't have to run around to pay bills or even worried about it because EBP is handling it all the way. All I have to do, is enjoy life day by day and most importantly I have more time with my 2 beautiful children and my husband as a family.

Even though there is time to time where I run short during the week, I will ring Easy bills pay to see if they can help me out. Ashley O, how can I thank you enough for your amazing service. It's not only your service, but your advice, encouragement, and taking me step by step to ensure that I still have enough in my trust account to cover the bills. When I'm stressed out, you always seem to bring back smile to my face and forget about being stress. I tell you, if only other companies can be like Ashley O and the rest of the staffs at Easy Bill Pay, with their customer service, people who are finding it hard in finance situations, join EBP and you will be amazed how your life will turn around from stressed, depression, etc. to a brand new life. You will have the time of your life that you have ever dreamt off. So, thank you so much to ASHLEY O and the rest of the staffs. Ashley, you have inspired me and amazed me with your friendly, kindness, understanding customer service that anyone can ever asked for. I wish you all the best of luck in everything you do. You are blessed!

September 27th 2016 Update: Extremely Blessed - Fantastic Customer Service

What can I say, but I am extremely so blessed with this company and their staffs. Mathew McCotter, your customer service is God send. You made my day, just the way I wanted it. I am so happy and glad that Ashley recommended you when she is not there. I rely only on Ashley all the time and I have to admit that I get lost when she's not there, but after spoken to Mathew today, made me realise that there is always someone there to give you a hand. I wouldn't have the life I have right now, if wasn't for EBP...

I recommend EBP to anyone who is struggling with their finance. Believe me or not, they are fantastic and you will be really amazed with the kind of customer service you received. Their fees is less then a cup of coffee and they think of you all the way.

Lastly, thank you once again to Mathew M for all your help to bring my account up to date and now I have all my needs done and dust. Keep up the friendly, kindness service. Also, Ashley you still amazed me!

November 28th 2016 Update: EBP is the way to go!!

I went overseas for a holiday and got stuck with money. I emailed Ashley from EBP, explained my situation and she did it again...saved me! Now I am back, manage to get back on top of things. But Ashley is away on annual leave, Mark another hero, who managed to put everything back to green light...Never fear, never stress cos EBP will help and let you enjoy your life. Again thank you so much to Mark and Ashley for all their help and advice, I couldn't done it without you guys.. Recommend anyone who is struggling with life finance, trust me Join EBP! I wish I new about them 10 years ago cos by now, I would have really gone for a real vacation..lol Thank you!

January 5th 2017 Update: can't imagine life without EBP

It has been such an honour to join EBP. I can't seriously imagine my life now if I didn't know EBP. It's only been a year and my bills are almost there. Without their help, I know for a fact, I'll be struggling and stressing. But having EBP handle everything, your life is so peaceful, less stress and if you can't afford some bills, they always manage to put you in the right spot. There is no other other company like EBP. I will recommend EBP to anyone, now I am getting my extended family to join. Seeing them enjoying life makes a difference.

unable to eat
unable to eatQLD2 posts
  Verified

Able to live and by groceries. Thank you EBP – Recently I got to a stage that I was unable to continue living as my debts were more than my income. This was the most stressful time of my life. I had split up with my long term partner and ended up with debt that I had to go with out food for prolonged periods I heard an add for Fox Symes and decided to see if they could help me. To my amazement… Read more

Luke from Fox Symes immediately came up with a short term fix for my debt to allow me to buy food and return to a manageable payment plan through EBP.

Luke kept in contact with me on a regular bases and informed me of each stage that he was working on. It was really great to have Luke working on making a long term solution for me by arranging a debt arrangement with my creditors.

This was such a relief as previously I had a nervous break down and was also suffering from depression. I even had to be admitted to a mental health unit as my life had spiraled out of control from debt. I seriously believe that Luke gave me my life back and I can now start to live again.

During this process EBP was allocating payments that needed to be payed during the process of getting the Debt agreement EBP was fantastic as all I had to do was have the money there for them to process payments to my creditors taking away all of the stress of me having to deal with creditors.

Thank you so much Fox Symes and EBP and Luke for returning my life to normal and being able to eat again.

Justin

Lua
LuaVictoria2 posts
  Verified

100% Satisfied – Don't know where to begin but I do know that answering that phone call from David @ Fox Symes was the best thing ever. He introduced me to Easy Bill Pay. I've only been with them for under 2 weeks and knowing that I am saving money and having my bills paid (and in credit) is fantastic. Yes I could've done it myself, but I needed this extra nudge.… Read more

Didn't realize there was an organization like this, but am so happy with it so far and will be definitely spreading the word. Knowing that you have access to your account at your fingertips and seeing how your $$ is distributed is a bonus. I can visualize doing a lot of things now whenever I want too, knowing that I have extra money saved. I've dealt with both David @ Fox Symes and Ashley O @ Easy Bill Pay and wow they have the best customer service ever!!! Friendly Flexible service and always went out of their way to help me. Their customer service skills are second to none. Thank you for making this process so easy. 100% satisfied with my Easy Bill Pay!!

Recent reviews

Ricki
Ricki
  Verified

Life changing – Have been using these guys for over 12 months, had some issues early on but since Dianne Soo took over my claim had been a success, She tells exactly how it is and worked hard to help me get me on top of my debt. Thanks dianne

Glenn Hartwell
Glenn Hartwell
  Verified

Excellent Sevice and knowledge – We have been using Easy Debt Management for a few months now and with the help of Diane Soo we have been able to get on top of our bills. Diane has an excellent source of assistance and knowledge in getting us back on feet and a better way of life.

Adam
Adam3 posts
  Verified

Superb in every way – Easy Debt Management is one of the best organisations I have ever dealt with. Every single person I have spoken to or emailed has been extremely helpful, responsive - and nice! I really cannot emphasise enough how impressed I am with this company! The best and most consistently superb customer service I have experienced. Whoever recruits for EDM should receive a medal!

Sharon
Sharon2 posts
  Verified

Love Easy Debt Management – We have been using Easy Debt Management for over 6 months now and with the help of Diane Soo we have been able to get on top of our bills and focus more on our family and goals. The service here is exceptional and I always get responses and help on the same day! Would definitely keep using it and have already recommended it to friends and family!

BRETT
BRETTQLD3 posts
  Verified

Perfect in every way – This would be one of the easiest ways, to make sure that bill are payed on time and the correct amount, Diane S looked after me and it's all running very smoothly Thanks heaps Diane.

Adrian
Adrian
  Verified

Customer service – I have been with Easy Debt Management for just over a month. I have sent multiple emails to my case manager asking what my total amount of debt is to each company. I have had no response for 3 weeks. This is poor service and unacceptable. Instead of helping decrease my debts they have put me more in debt by their service fee. Easy debt management is now making it hard to end my payment plan. This company is NOT recommended due to my experience.

Jaimi B
Jaimi B
  Verified

Amazing service. 100% reccomended – I couldn't recommended this service more. I was struggling financially and with a quick call I was able to sort out my debt in a simple and more manageable payment scheme. Not only that, the kind man I had the pleasure of talking to went above and beyond to help and for that I will be forever grateful. Thank you so much from the bottom of my heart.

M Moffat
M MoffatNSW4 posts
  Verified

Easy as 1,2,3 – Easy Debit Management it fantastic I don't have to worry about paying my rent, phone bill, or even the stress of finding money for rego when it sneeks up on you In a word - brilliant !! A special thanks to Dianne for the continuing support - in a word- brilliant !! Easy as 1,2,3

Tina
Tina2 posts
  Verified

What a relief! – This service was set up for me by Diane Soo from Fox Symes. What a relief. I will have savings for the first time in decades and I no longer wonder how I will pay my bills and car loan. The on-line program is clear and easy to use and communication with EDM is excellent. Highly recommend. :-)

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Joanna
Joanna
  Verified

Excellent service! – I like to give feedback about Matthew McCotter he has excellent customer service and responds and executes quickly to all my enquiries. Makes it easy for me to get things done. When you have staff like this it makes the customer experience positive and it's good for the business. Appreciate your work Matthew!!

Lea
Lea2 posts
  Verified

Can't live without EBP – I can't believe I did not know about this service prior to now. For my whole working life I have had a bank account where I would put my money for my bills but never once really transferred enough to cover them. This system allows me to transfer enough money to cover all of my bills while accumulating savings along the way. I now rest easy at… Read more

night without ever thinking of how I am going to find the money to pay the next lot of bills coming in. I am grateful to Diane at Fox Symes for setting this up for me and giving me the opportunity to enjoy my family without stressing about the bills that we have to pay. I am extremely grateful!!!

Jess
Jess2 posts
  Verified

Back on top of my finances – Easy Bill Pay was recommended to me by my Debt Advocate, Diane from Fox Symes. I can't praise this service enough - all my bills are paid and I am never behind on anything. I can edit bills, timelines and other details independently or can send through changes to the EBP team and it is done quickly and professionally. I am extremely happy with the service and recommend it to anyone who struggles with paying their bills on time.

SarahH
SarahHQLD3 posts
  Verified

Amazingly helpful! – Over the past 10 years I have managed to accumulate a stupid amount of credit card debt. I finally hit a wall this year, and was having trouble meeting the payments required, I could barely even cover the interest! I decided to give Fox Symes a go - it was here that I was introduced to Diane Soo - she has helped me to no end, and now I feel that I… Read more

have control over my bills, rather than them controlling me. I highly recommend EBP to anyone that needs a little helping hand, it takes the stress out of bill payments, and has made my life so much easier.

Amanda
Amanda
  Verified

The Bill Stress Is Gone :) – The stress of having to pay upcoming bills was crippling our family and we were living pay check to pay check, then Dianne Soo at Fox Symes, suggested Easy Bill Pay and I am blown away by how easy and stress free the whole process was and is, my bills are paid and we are saving money. DIanne was so helpful and beyond supportive, we are coming up… Read more

to 6 months using the system and I wish we did this years ago. We are on track to get out of debt thanks to Easy Bill Pay and create a future for our family. For anyone struggling with managing there money I would recommend the system and Dianne 200%

Mohammed
Mohammed2 posts
  Verified

This is absolutely perfect ...help me to have a balance life!! – I am grateful to Fox Symes and Dianne Soo. In a word She saved me from stress, depression & uncomfortable life. I can have a taste of life know.Depression is over and I am in track . Dianne Soo showed me the path while I was struggling to keep up with my daily life. Howe ever, She guide me like a member of a family. She also introduced me the… Read more

Easy bill pay ..to keep my financial condition in a stable situation followed by keep up to date with my all bills.I love the way they feel us and help us to have a comfortable and balance life. Great work Dianee Soo. Thanks for the support ...

Andy T
Andy T
  Verified

Best decision I have made!! – Thanks to the everyone at easy bill pay and Jesse from Fox Symes, I can see my way past debt and into a more relaxing life, I could not have done this on my own.

Georgia
Georgia2 posts
  Verified

Vinson Saved My Christmas! – Vinson Wang completely saved my Christmas and took away all my stress and anxiety that was building up due to my finances becoming out of control. He listened, helped me without judging and let me explain my situation giving me several options moving forward. He advised me on the best steps to take and completely took control and proceeded to sort… Read more

everything out for me. I cannot thank Vinson and Fox Symes enough. I highly recommend talking to Vinson for advice and solutions that are in your best interest. He saved me from making more mistakes and took the time to carefully explain everything. Perfect experience!

Rikki
RikkiNSW3 posts
  Verified

A+++++ – Thanks to Diane Soo and Fox and Symes I am now on the road to being debt free and being in control of my finances, best customer service, told me all the information and all the options I had before Anything was put in place, thank you thank you thank you!!!

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Mohit
Mohit
 

Very helpful – Diane she is the one who pull me out with her consultation and now I am happy with a great work she and her company did for my family.i think they are the best in brisbane

K Clarke
K Clarke
 

Best thing we ever did! – I just wish I had heard of you guys before, totally changed the way I do banking and have money left over every week now. Thank you easy bill pay!!!

Davo22
Davo22VIC13 posts
 

Not Great! – I don't know where all the 5 stars are coming from. I went on the website and left a message to be called back and that didn't happen so I called the next day only to be rushed off the phone by a representative because she was nearing the end of her shift. She advised would email me information which she did but never responded back to my email at… Read more

all. I didn't have time to call so the web messaging service is meant to be there for that reason.

I think I'll save my 99c a day and pay bills myself, and this is only a bill paying service as they do not forecast your budget at all so if you don't have the funds in your account to cover the bills that are due your bank will charge a dishonour fee.

Sorry but it's a 1 star review from me, terrible service and would avoid at all costs!

beck
beck2 posts
 

Awesome! – Thanks so much to Diane Soo for helping me through this rough time in my life. I'm so grateful. This is such a great product that is easy to use and manage.

Cassie
Cassie
 

This is Awesome can't live without it – I just want to say a big Thank You to Diane Soo. I would not of got through financially if it wasn't for her guidance and friendly chats. She is truly an asset to any company.

Naomi Ratuvuki
Naomi Ratuvuki3 posts
 

Finally. Simply Amazing – Since getting my debt sorted through Fox Symes and having set up bill payments with Easy Bill Pay, I am at a better place financially. I can't say thank you enough and I am forever grateful.

robert
robert
  Verified

Excellent – wow wow wow , after all this time ive been unable to move forward and take control of my finances .since calling fox symes and having Kieron control my file and my financial debts and now have a easy bill pay plan in action I can now breath knowing my debts are being payed on time. and within a period of time they will be payed out in full… Read more

.Kieron you are truly a legend so easy to deal with. nothing is a drama or to hard you make it happen and have clearly shown me there is hope . To all who read this review, and your finacual status may not be right and in a mess,, pick up the phone and give Kieron a call this guy rocks, a real mover, and a shaker, your a valuable asset to fox symes . once again thankyou Kieron I can now move forward in life kindest regards and best wishes one extremely happy client robert PS 10 stars for you my friend

Gail
Gail
 

Thankyou Charrad – Charrad was amazing he has been the most fantastic consultant,helped my son get his finances sorted.I will have no hesitation in recommending Fox Symes to any person with debt issues.Once again Charrad was professional in every respect of the word and 100%thorough.Thankyou thankyou thankyou Charrad.My son had his life back.

Michaela
Michaela
 

Amazing, easy service – Easy Bill Pay has saved me so much time and stress. I am so thankful to Diane Soo for recommending this product for me.. whenever I have any questions or any needs Diane and the team at Easy Bill Pay are always right there to assist. Thank you so much!!

Fedz
Fedz
 

It's the best thing u can do – It's so good they Diana soo took care of everything she is so helpful and friendly and she is always there for u if u got any enquiries I would really recommend it to everyone she is very easy to deal with and I could not of done it without her thank you Diana soo.

Ashleigh and Nic
Ashleigh and NicSA2 posts
 

Best choice ever made – Our experiance with Diane Soo and the easy bill pay team has been more than outstanding! I was so stressed with my bills and what move to make next, but now I have spoken to Diane and she has organised my bills and set us a plan (goal) which I can easily view through the easy bill pay website. I would recommend any one having trouble with bills and depts to call easybillpay. Regards Ashleigh and Nic

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