1 review
From the so-called "premium" range, this Electrolux Induction stovetop is disappointing. Although food preparation would seem to be the primary reason for the stovetop's existence, Electrolux provides virtually no guidance regarding the food preparation-related quirks of this particular product. Note: its temperature settings may or may not be similar to other induction stovetop appliances - 'just experiment until it works out'. Customer service appears to be competent with administrative queries, however, it can provide no cooking-related guidance as it seems that no-one in the Philippino centre has ever used this device.
Purchased in at Harvey Norman Retail Stores - Appliances for $1,600.
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Good morning, Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with the Electrolux induction cooktop has been disappointing. We understand your frustration regarding the lack of cooking-specific guidance and the difficulty in determining the most appropriate temperature settings for different cooking tasks. We appreciate that adjusting to a new induction appliance can be challenging, particularly when the performance and heat settings differ from other cooktops you may have used previously.
We also regret that our Customer Care team was unable to provide the level of product and cooking guidance you were seeking. We understand how important it is to receive practical advice that helps you get the best performance from your appliance.
If you require any further assistance, please contact our Customer Care team by emailing customercare@electrolux.com.au, and we will be happy to assist you.
Thank you for bringing these concerns to our attention. Your feedback regarding the product's usability, cooking guidance, and customer support experience has been noted and will be shared with the relevant teams for review.