Elite Fitness

Elite Fitness

Elite Fitness
3.2

15 reviews

PositivevsNegative
53% · 87 · 47%

Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality
5.0
Customer Service
5.0
Brand Manager for Elite Fitness? Claim your listing.

Reviews

15 reviews
Mike O
Mike O4 posts
  Physical Store

Exercise bike very good

The exercise bikes in the store were solid quality bikes. There was a genuine attempt to listen to my needs and match me to the right bike. The bike I purchased, a Lifespan EXERCISE-80 is a quality well built bike at a reasonable price. Show details
Scozzie D.
Scozzie D.Richmond-Tweed, NSW
  Physical Store

Excellent Service from start to finish

Recently bought two pieces of equipment at a negotiated fair price then agreed on a fee for the Elite Team to construct & deliver to Northern NSW. They were very fair, friendly & provided excellent products & service. Highly recommended Show details
Volker M
Volker MPerth, WA18 posts
  Physical Store

That's what Customer Service should be like !

This was my second purchase of an exercise bike from Elite Fitness. Bought the first three years ago and was impressed by the service. Traded the first one in for this upgraded version. (Schwinn - Octane). Service was, again, top notch. Friendly, efficient, helpful; delivery on time. and a good deal as well. Show details
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Gurmeet singh
Gurmeet singh
  Elite Fitness

Complaint

The Manager her name is [Name Removed] she’s very rude and she don’t bother about anything if the members said I want to make a complaint she said straight way complaint comes back to me because I m the Manager that’s so rude I m very disappointed this her service
#bellavista #elitegym
Annoyed
AnnoyedGreater Melbourne (Inner), VIC30 posts
  Online Store

Excellent customer service

Not sure whether I was dealing with the online store or the physical store, I suspect it was the physical store, as I received a high level of customer service.

I had an enquiry about a treadmill and the gentleman was very helpful and deterred me from purchasing a product from one of many online dodgy resellers that have unadvertised limitations on their warranties. I did not end up purchasing the product simply because a larger retailer was able to offer a better price, despite Elite trying to match it, which was a shame. As much as I prefer to purchase from small business, there is also the matter of what I can afford. Would highly recommend. Show details

Sarah
Sarah
  Online Store

Useless Customer Service!

I received a voucher for Elite Fitness back in April this year. I have tried to use the voucher online however all of the products are sold out or not available online. When I email or try to call, I get no response. Not sure how I'm actually meant to use the voucher when nothing is available and no one can answer me as to what is going on? Show details
Mac
Mac
  Elite Fitness
Jodie
Jodie
  Elite Fitness

Geeat service elite virginia

Great advise . Best service with great selection of products ,spent 2000 on a treadmill and will be back for a gym .

WashMach flooding House
WashMach flooding HousePeel, WA8 posts
  Elite Fitness
Nicola01
Nicola017 posts
  Elite Fitness
Jess26
Jess26qld
  Elite Fitness
Bucko
Bucko
  Elite Fitness

Terrible

I bought an Elite treadmill less than 2 years ago. It broke down within a few months and was away for about 8 weeks being repaired. It has broken down again- about 6 months ago, and I can't get anyone associated with Elite to help get it fixed. It was bought through an Elite dealer who has gone into liquidation, but the frustrating thing is that I paid for an extended warranty which I can't get anyone to honour. If you are considering buying one of their products, I recommend that you turn around and walk out of the shop before you get stung.
Absolutley nothing
Absoulute rubbish service, treadmill broke down and can't get it fixed. No-one will provide any assistance at all.
MB2309
MB2309AU8 posts
  Elite Fitness

Bad

Friendly staff until purchase of items. Be careful to make sure that the product you receieve is what you expect. If your not happy with the products let them know straight away!
Nice set up and demonstration of equipment.
Tried to pass off faulty equipment (obviously used) as new and told me if I wasn't happy they would give me a full refund but not exchange. As price was too good to pass up I fought this and product is being exchanged after checking my facts with Consumer Protection. I am still waiting on exchange.
Bindy2
Bindy2AU3 posts
  Elite Fitness

A+ Service

After going to a few fitness stores I ended up at Elite Fitness Highpoint. The information and service supplied by [name removed] was fantastic. I purchased a Marquee MT70 treadmill which I am 110% happy with.
[name removed] knowledge of product was way above any of the other stores I had visited. There after sales support with delivery of the treadmill is great they ran through the machine to make sure you know how to use it.
Usher_14
Usher_14AU
  Elite Fitness

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