1,084 reviews
AI reviews summary
Pros
Verdict
The service is defined by exceptional customer support and after-sales care, with staff frequently going out of their way to resolve minor part issues or delivery hiccups. Equipment is consistently praised for its commercial-grade durability and smooth operation. While occasional assembly challenges or freight delays occur, the proactive communication from the team maintains high satisfaction.
Great communication skills prior to my purchase. My gym equipment was shipped interstate by Gym and Fitness where it came faster than expected. Best of the the product was exactly what I wanted. Show reply
Follow-up · I want to add, Dan from the warranty team was a pleasure to deal with and helped sort out a minor issue. He has great communication skills and honestly left me with one of the best customer experiences due to the ease of which the small problem (not by gym and fitness) was rectified.
Jade and his team were absolutely amazing when helping me select my new treadmill. His service and attention to detail were second to none. I highly recommend purchasing from Jade and his team. Thank you Jade! Show reply
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Daniel and the guys from Gym and fitness where fantastic to deal with. Made a large order which was shipped incredibly fast. Everything was packed above and beyond and arrived without any damage. Such high quality equipment, couldn't be happier with the set up. Highly recommend. Show reply
Reviews with attachments
The staff at Gym and Fitness were amazing. They were very responsive and willing to work with us to enable shipping all the way to Japan (the Assault Bike Pro X is not available here). We recently had an issue with one of the drive belts snapping and they were just as helpful when we needed replacement parts. A great company I highly recommend. Show details · 1
High quality products, great customer service. Loving my powerblocks! Cannot recommend the product, supplier and G&F as the retailer enough!! Show reply
When first speaking with the team on options and pricing they gave me everything and more. I ended up changing a few minor items to increase the weights package and once it was all completed I am very greatful for the team allowing a discount on the freight cost as I live in Central Queensland. I have everything together and in place over the… Read more · 1
space of two days with the flooring installation and the getting the C10 all in one trainer put together with its matching slide bench.
Highly recommend the team for future purchases and I can't wait to add a few more additional items for my home gym/business
10/10 support

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The worst quality I have seen. Purchased a weighted vest for my husband's birthday. After he started to use it within a couple of months it started to fall apart one of the pockets actually broke halfway through an exercise. Luckily no one was hurt. I took too long to contact the seller who told me there is only 6 months guarantee on the vest and… Read more
that my photos looks like a normal wear and tear. So if you buy a weighted vest from this company for a few hundreds of dollars be ready that it falls apart within a few months and you will have to buy a new one. I purchased the vest in November, my husband had health issues and started to use the vest only in January, a few times a week at home by himself for 15 min at the time. So really, hasn't used it that much. Would never buy anything from them again and strongly recommend to avoid purchasing anything from this company.
Force USA PRO 20 – I only have 2 words for this “MIND BLOWING” Is there anything that this machine can’t do? NO !! I’ve been eyeing this off for months knowing, next year I want to compete again, but I needed something that was compact that can do everything.. I always like to up my game after six weeks of training with the same program, knowing that I have so many… Read more · 1
options with this beauty. I made sure that I ordered all the extras that come with the force, USA pro, 20 Leaving no exercise upturned.
Thank Guys, you’ve outdone yourself :)))
Kindest regards Justine ;)
Visited jade at gym and fitness, the team are professional, super knowledgable and the after sales service is second to none. We decided on a force usa G15 and its a game changer. I have since contacted the team for additional accessories and they always have what i need in stock for cheaper than competitors. I had some sumo strength gear and have… Read more · 1
since sold it as was cheap quality compared to force usa. If you want serious strength gear for the best price call them. We are incredibly happy with our choice.
Great service and friendly knowledgeable staff. All of their equipment is of high quality and durability. Their functional trainers especially are constantly being innovated and improved to a high commercial feel standard. The entire range from STEPR to NIKE and REP are all excellent built and designed gear. I am a regular returning customer at gym and fitness for these reasons. Show details · 1
Solid unit, smooth cables and well-organised assembly - Very happy with my Tandem Tower from Gym and Fitness. Shipping was quick, the delivery driver was helpful, and the crate was easy to unpack. Everything was clearly labelled. The nuts and bolts came in two small toolboxes, with separate bags containing only the hardware needed for each step.… Read more · 1
This took a lot of the guesswork out of assembly.
A couple of things could be improved. I could use an impact wrench for around 60% of the build, but tight spaces and awkward angles meant the rest had to be tightened by hand. The cable-routing diagrams weren’t particularly clear either, although I got there in the end.
One helpful tip: the weight-stack rubber bumpers for Step 4, Item 23 are in the bag with the extension chains and carabiners. These took me quite a while to find, and I initially thought they were missing.
Overall, assembly was fairly straightforward, and the finished unit feels very solid. If you’re installing it on rubber flooring, build it in its final position—it’s very difficult to move afterwards!
The cable action is very smooth, and I’d highly recommend it.
Bought my Force USA G3 on a pre-order. Mark from gym and fitness gave me ETA dates and called exactly when he said he would. He chased up delivery ETA’s and messaged me from the day it was being dispatched to the day it arrived at my driveway. The product it’s self is just what I hoped for. I assembled everything by my self in around 6 hours,… Read more · 1
and that’s with a 6 month old baby hanging around the room and in mums arms. I recommend getting your own socket wrench, you will thank me, as ones supplied are what you would expect, you’ll save time and frustrations. Just buya $7 socket wrench from Bunnings. The pulley system is smooth The smith machine is smooth The rack is sturdy The attachments are decent Everything about this machine is 10/10 Maybe a 9/10 on attachments, but thats a personal preferences. Everything about the customer service is 10/10 Thanks again Mark. I’ll be shopping with you guys again.
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I've purchased a whole collection of REP Fitness equipment to outfit my home gym from Gym and Fitness the last several years. The product offering is of high quality with a lot of support from the team in helping you pick the right equipment. The on-going support for my purchases has also been very dependable and I really appreciate the fast and… Read more · 1
very informed responses. I am continuing to expand my home gym and I intend to just keep purchasing from Gym and Fitness.
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Honest Review, After 8 months using. I bought a Force G4 machine, dumbbells with a rack, multifunctional bench, a barbell and plates for my gym. I originally purchased everything for personal use, but after opening my own small private studio, I started using the equipment with my clients as well. I honestly couldn’t recommend the Force team… Read more · 1
and their customer service enough. From the beginning, they organised everything perfectly with my order and shipped all the equipment together. Everything arrived at my address in Canberra in record time and with very clear instructions. I built my entire studio myself, and assembling the equipment was much easier than I expected. The instructions are clear and professional, and the quality of the machines is honestly impressive. The equipment looks and feels like professional, high-end commercial equipment. Cables and Smith machine are so smooth. I’ve been working in fitness for over 13 years. I’m a graduate Professor of Physical Education, Sport & Health and work as a coach every week with more than 10 clients. Everyone has been very happy with the Force equipment.
I had a small issue with a 5 kg plate that was damaged during transport. I contacted customer support, and they immediately sent me a replacement. I received it in Canberra within just two days. I also had a small issue after 8 months with 2 (screw)parts because of my own mistake. I contacted them and they responded quickly, solved the problem and sent me the spare parts I needed.
Overall, I’m extremely happy with the equipment, quality and especially the customer service. You don’t have to worry about being left without support or spare parts like with some other companies.
Great products, great quality and excellent customer service. Highly recommended!
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The team were just amazing, Dan in the store was super friendly very professional and knows what he’s talking about and helped me tailor my gym to my space at home, I bought the C10 with the sliding bench and I am in love with it, I’ve had it for about 5 weeks now and I he machine and bench is just an absolute beast of a machine, I all so got the… Read more · 1
force dumbbell rack, they are fantastic and the rubber on the out side is very tuff, will out live me lol. Mitch online was just as helpful with all the arranging and any questions I had along the way. Team I couldn’t thank you enough, love the set up and you guys are amazing and will see you in store as I grow my home gym.
I purchased a Stepr stair machine from Gym and Fitness and really appreciated their approachability, knowledge and professionalism. I had lots of questions at the start and Jonathan helped answer all the things I was uncertain about. Shipping and delivery was fantastic and everything arrived on time as they said it would. I had a minor issue on… Read more · 1
the payment side of things and their accounts team were really great to deal with. They sorted out my issues almost immediately and I really appreciated that they actually really wanted to help and have me happy as a customer.
I will definitely use them in the future and wholeheartedly recommend them to purchase from.
WOW!! Gym and Fitness Australia always impress. This GHD bench is incredible and is a must for any gym enthusiast who is serious about achieving real results. I have compared many of these to competitor products and this is the pick of the bunch. It is commercial grade and built to last. AND the perfect size. AND is priced PERFECTLY! NOTHING!… Read more · 1
will build your posterior chain like this piece of equipment. Forget it. This is it. It is exactly as advertised...and better! It comes packed securely and it comes together as expected following the easy-to-follow user manual. I would strongly advise you have access to a tool set with a reversible ratchet and metric socket set. This is a full commercial grade bench and therefore deserves the respect of the proper tool set to put together. It does come with its own tool set so if you are happy to take a week to put it together then use what’s supplied. I prefer to use a tool set built for real men. He he.. I am so happy with this purchase. In my opinion, It is the best of the best in the market. No question. Do yourself a favour and ADD this incredible GHD bench to your home gym or even a commercial gym set up. It completes any gym set up to perfection. Congratulations Gym and Fitness Australia who are Force USA’s No.1 distributor in Australia. I have been a loyal customer for over 8 years now and I have always been happy. These guys Lead the way in Australia and provide amongst the best in At Home Commercial Grade gym equipment. Thanks again team. Can’t wait for the next purchase!
Absolutely loving my Force USA Tandem tower, I wanted to wait for a few months before reviewing so I could get a good perspective of the machine. It has not disappointed and to date it is the best investment so far, I’ve made. I Looked multiple options and thought a dedicated Lat & Low Row machine was the answer but really wanted the functionality… Read more · 1
of the freestyle pullies so the tandem tower it was. No issues using it for the standard functional Lat & Low Rows but having the freestyle arms is a game changer for versatility. Highly recommend upgrading the weight stack too! Instructions weren’t clear with the additional weight stack, so I had some additional slack in the cables which frustrated the hell out of me but thanks to Super Dan, the best GAF warranty agent ever seen he quickly guided me through the issue and had it sorted. The team at GAF were always helpful with any questions, I’ll be using them for future gym gear purchases!!
Latest follow-ups
Had a great experience with Gym and Fitness Gold Coast. I called up about an air bike and the team were very helpful and organised everything for me to pick it up from the warehouse. The bike was in excellent condition, easy to assemble and works… Read more · 1
really well. Really happy with the service and the quality of the equipment. Would definitely recommend!
Follow-up · Overall, my experience has been positive. The bike has been reliable and works well for high-intensity workouts. It has become a useful addition to my training setup. How was warehouse pickup? Warehouse pickup went smoothly and was straightforward. One thing I would recommend is asking for the dimensions of the box beforehand, particularly if… Read more
I purchased the Force USA HG100 Home Gym from Decathon (with the HG100 to be shipped from Gym & Fitness). Packaging for delivery was unfortunately slow and I had to call Decathon who then contacted Gym & Fitness to expedite the delivery. The… Read more · 1
machine was finally delivered after 16 days! Notwithstanding this, the warranty team (in particular Dan) was very efficient and professional as I had a query about the tightness with the leg extension component of the machine (everything else was fine) and Dan responded within a day to offer a solution. Importantly, he also assured us that he (or the team) would continue to be available to help out on any issue and we were extremely comforted by this and knew then that we had purchased from the right gym store. Thanks Dan (and warranty team).
Follow-up · The home gym remains sturdy and works well. No complaints about its build quality. Only issue is that the rotating arms are quite close together so this exercise component can only be used by a smaller person.
Fantastic repair / warranty experience – The LCD display on the computer on my Schwinn 800IC spin bike faded out and was becoming unreadable. It was just over 2 years old and the electronics only has a 12 month warranty. After sending a video to demonstrate the problem, Gym & Fitness… Read more · 1
promptly sent a replacement at no cost. They always communicate promptly. I had also found their service excellent when I initially purchased the bike. I'd recommend them for any exercise equipment they sell.
Follow-up · The electronic display just plugged in, and 4 screws to mount it, as it is a full replacement of the original, Whole process took a few days from qld to Victoria.
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Positive reviews
Fantastic experience with Gym and Fitness! The customer service was excellent from start to finish with my recent purchase of the Force USA lat pulldown/seated row and seated leg extension machines. A special shoutout to Jade and the warehouse team who went above and beyond to make my delivery possible. Their willingness to go the extra mile was… Read more · 1
genuinely appreciated and made the whole process so much easier. Great service, great equipment and a team that truly cares about their customers. Highly recommend!
Awesome service and an awesome product (Force USA rack and accessories and Versafit flooring). The response and contact and attention to detail was great and product quality perfect. Very, very happy and highly recommend the team at Gym and Fitness, Force USA racks and accessories, Versafit rubber gym flooring and Mainfreight for delivery Show reply
Had a the pleasure of getting assistance from Adam and the level of communications and details he provided was outstanding! Very thorough and patient then Adam had send Charlie to install the piece to my machine, Charlie was a pleasure to have over and helping! What a gentleman and amazingly punctual. Under promise OVER DELIVERING is what I’d say is the best way to explain. Show reply
Negative reviews
[Name Removed] was very proactive in following up prior to a purchase being made, however he and the team have not responded to my communication regarding delivery. Show details
Hi Ali, We are terribly sorry for the breakdown… Read more
Do not recommend – Have used these guys multiple times in recent years, unfortunately my most recent experience was horrible. Ordered 6 x rubber gym tiles and following the day of supposed delivery coming and going I decided to follow up with both these guys and their equally as poor carrier, Direct Freight Express. Both employees I spoke with really just tried to… Read more
push the blame to the other company, the items couldn't be located, and it was more disappointing that Gym and Fitness sent two update emails which were literally a cut and paste job. Items arrived 10 days after they should have. Won't be using again.
Hi Rhys, We are terribly sorry to hear of your… Read more
Stalling and giving me the run around – For months I’ve had to chase them up week after week. Particularly their worker Craig who costs them more equipment for failing to want to do his job when I had him called out to fix runners. 10/10 would not recommend Gym and a fitness for anything Show details
EDIT: Hi Aaron, We are terribly sorry to hear… Read more
Recent reviews
After buying my gym gear from this store and having the amazing service right down to the greeting and knowledge of equipment from jade and then the service of having it built from the 2 guys with friendly and fast service. I have recommended to everyone I know. They have also brought equipment for their gym with the same service. Thank you to jade and team. Amazing Show details · 1
Amazing service, great products and best customer service, Jade and his team are unreal! The only place that I would go to for gym equipment, can’t recommend them enough. Show details · 1
Hi there, We are truly sorry for the faults with… Read more