1,041 reviews
AI reviews summary
Gym and Fitness receives high praise for its extensive range of commercial-grade home gym equipment and a standout commitment to customer service. While the physical products are frequently described as sturdy and high-quality, it is the company’s proactive after-sales support and warranty handling that defines the user experience. Even when manufacturing defects or shipping damages occur, the team is noted for resolving issues quickly through parts replacement or store credits.
Pros
Cons
Verdict
Gym and Fitness is a highly reliable choice for consumers seeking durable, professional-standard gym equipment backed by industry-leading customer service. While assembly can be challenging and third-party freight occasionally causes delays, the company’s willingness to rectify any product or shipping issue makes them a safe and recommended premium provider.
At first, I had my reservations about dealing with a company that didn't have a local store but decided to give them a go based on their product range, reviews and how helpful they were when deciding what equipment would be the best fit. I'm glad I did because they have been the best to deal with so far. (I'm Based in WA) We ordered some gym… Read more · 1
equipment and the entire process was top notch from start to finish. There were a couple of minor delivery issues, but they took full ownership immediately and resolved everything without any hassle. I was very impressed with this, most businesses couldn't care less once you pay.
The Force USA C20 is also a very solid machine which was one of the bits of equipment we got. If you are thinking about this its worth considering IMO.
They were also really great when we were working out what we need with sizing and recommendations.
The after-sales support was absolutely top-notch, and I couldn't be happier with the overall experience. It's rare to find a company that genuinely stands behind its customers like they do. I wouldn't hesitate to recommend Gym & Fitness to anyone looking for quality equipment and outstanding customer service. Lachy, Dan and Gabriel are a bunch of legends I cant recommend them enough.
Matt
I received a F-USA pulley upgrade kit and it was dispatched extremely quickly. I had some issues with it about 6mo-1y after purchase and I kindly asked for a warantee or some form of replacement. I called and was kindly asked to send a video, which I did, and I received a response shortly after by Dan, the best warranty agent I've dealt with to… Read more · 1
date. They organised a full replacement (not just of the faulty parts) and shipped before I knew what to say.
Stellar service, you've earned yourselves a loyal customer!
I purchased a Stepr stair machine from Gym and Fitness and really appreciated their approachability, knowledge and professionalism. I had lots of questions at the start and Jonathan helped answer all the things I was uncertain about. Shipping and delivery was fantastic and everything arrived on time as they said it would. I had a minor issue on… Read more · 1
the payment side of things and their accounts team were really great to deal with. They sorted out my issues almost immediately and I really appreciated that they actually really wanted to help and have me happy as a customer.
I will definitely use them in the future and wholeheartedly recommend them to purchase from.
Reviews with attachments
High quality products, great customer service. Loving my powerblocks! Cannot recommend the product, supplier and G&F as the retailer enough!! Show reply
When first speaking with the team on options and pricing they gave me everything and more. I ended up changing a few minor items to increase the weights package and once it was all completed I am very greatful for the team allowing a discount on the freight cost as I live in Central Queensland. I have everything together and in place over the… Read more · 1
space of two days with the flooring installation and the getting the C10 all in one trainer put together with its matching slide bench.
Highly recommend the team for future purchases and I can't wait to add a few more additional items for my home gym/business
10/10 support

- +1
The worst quality I have seen. Purchased a weighted vest for my husband's birthday. After he started to use it within a couple of months it started to fall apart one of the pockets actually broke halfway through an exercise. Luckily no one was hurt. I took too long to contact the seller who told me there is only 6 months guarantee on the vest and… Read more
that my photos looks like a normal wear and tear. So if you buy a weighted vest from this company for a few hundreds of dollars be ready that it falls apart within a few months and you will have to buy a new one. I purchased the vest in November, my husband had health issues and started to use the vest only in January, a few times a week at home by himself for 15 min at the time. So really, hasn't used it that much. Would never buy anything from them again and strongly recommend to avoid purchasing anything from this company.
Force USA PRO 20 – I only have 2 words for this “MIND BLOWING” Is there anything that this machine can’t do? NO !! I’ve been eyeing this off for months knowing, next year I want to compete again, but I needed something that was compact that can do everything.. I always like to up my game after six weeks of training with the same program, knowing that I have so many… Read more · 1
options with this beauty. I made sure that I ordered all the extras that come with the force, USA pro, 20 Leaving no exercise upturned.
Thank Guys, you’ve outdone yourself :)))
Kindest regards Justine ;)
WOW!! Gym and Fitness Australia always impress. This GHD bench is incredible and is a must for any gym enthusiast who is serious about achieving real results. I have compared many of these to competitor products and this is the pick of the bunch. It is commercial grade and built to last. AND the perfect size. AND is priced PERFECTLY! NOTHING!… Read more · 1
will build your posterior chain like this piece of equipment. Forget it. This is it. It is exactly as advertised...and better! It comes packed securely and it comes together as expected following the easy-to-follow user manual. I would strongly advise you have access to a tool set with a reversible ratchet and metric socket set. This is a full commercial grade bench and therefore deserves the respect of the proper tool set to put together. It does come with its own tool set so if you are happy to take a week to put it together then use what’s supplied. I prefer to use a tool set built for real men. He he.. I am so happy with this purchase. In my opinion, It is the best of the best in the market. No question. Do yourself a favour and ADD this incredible GHD bench to your home gym or even a commercial gym set up. It completes any gym set up to perfection. Congratulations Gym and Fitness Australia who are Force USA’s No.1 distributor in Australia. I have been a loyal customer for over 8 years now and I have always been happy. These guys Lead the way in Australia and provide amongst the best in At Home Commercial Grade gym equipment. Thanks again team. Can’t wait for the next purchase!
Absolutely loving my Force USA Tandem tower, I wanted to wait for a few months before reviewing so I could get a good perspective of the machine. It has not disappointed and to date it is the best investment so far, I’ve made. I Looked multiple options and thought a dedicated Lat & Low Row machine was the answer but really wanted the functionality… Read more · 1
of the freestyle pullies so the tandem tower it was. No issues using it for the standard functional Lat & Low Rows but having the freestyle arms is a game changer for versatility. Highly recommend upgrading the weight stack too! Instructions weren’t clear with the additional weight stack, so I had some additional slack in the cables which frustrated the hell out of me but thanks to Super Dan, the best GAF warranty agent ever seen he quickly guided me through the issue and had it sorted. The team at GAF were always helpful with any questions, I’ll be using them for future gym gear purchases!!
Absolutely loving my GForce 20 All In One Trainer. The setup feels super sturdy and smooth to use, and it’s honestly transformed my garage gym. I mainly use it for squats, hip thrusts, cable work, lat pulldowns and upper body sessions, and it handles everything really well without taking up a massive amount of space. The cable system feels… Read more · 1
smooth, the smith machine is solid, and having so many exercise options in one setup makes training at home so much easier and more motivating. Really impressed with the quality for the price.
I also purchased dumbbells and a rack separately and they’ve been great quality too. Everything feels durable, looks clean and professional, and has made my home gym setup feel complete.
Highly recommend Gym and Fitness for anyone building a home gym.
Bought the Force USA compact leg-press hack-squat. Sales rep Dan was an absolute pleasure to deal with. Leg-press arrived very quickly. There are some minor scratches on the finish. It is a leg press so will get scratch with use anyway ;). Leg press is amazing and have been using it for a few days now. Super easy to assemble and is a pleasure to… Read more · 1
use.
Now I am convinced I need the Force USA C20 next.
Highly recommend these guys if you are in the market for gym equipment.
I bought a Force USA C10 from Gym & Fitness in March 2026. The service is first rate; all communication was answered within hours. The equipment arrived very well packed with nothing broken (a first for me!) Due to the excellent experience I then went on to purchase flooring, a full dumbbell rack and other small items. All arrived as before; well… Read more · 1
packed with nothing missing or broken. I dealt with Jonathon in Adelaide (I live in the SE of SA) and found him and his colleagues to be clear, concise and very friendly with my questions and concerns. He worked on getting me a great deal especially with the freight costs! As a result, I highly recommend Gym and Fitness for home gym equipment!
Find out how Gym and Fitness compares to other Fitness Equipment Shops
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- +3
I recently purchased the following from Gym and Fitness Australia: Force USA G12 All-In-One Trainer, Force USA Pro Series Barbell and VersaFit Commercial Grade Rubber Flooring. The sales experience with Gym and Fitness Australia was genuinely very good. Jonathan answered all of my questions promptly, honestly and factually, and gave me a very… Read more · 1
fair deal considering the amount and value of equipment we purchased. Anne and Jonathan were always responsive via phone and email and were easy to deal with throughout the process.
I also appreciated that they are a legitimate Australian business based in Queensland and not just some random online storefront. That gave me confidence when making such a large purchase.
Now, I do need to mention the one major hiccup in the process, which was the freight company, Mainfreight.
To be clear, I do not blame Gym and Fitness Australia for this, but it absolutely affected the overall experience.
Before delivery, I specifically contacted Gym and Fitness to confirm that delivery directly into my garage would not be an issue due to the height and width restrictions at the driveway entrance. I provided photos and CCTV screenshots of the driveway and access point and was advised there would be no problem.
The delivery itself became very stressful.
The shipment arrived in Sydney on a Friday and was marked for delivery that day. I took annual leave from work to receive it. Nobody arrived and nobody contacted me. When I called Mainfreight after lunch, they advised the shipment had been sitting in their depot since 8am.
Then on Monday, after taking another day off work, I was told there was an “issue” with the freight. Eventually Jonathan investigated and discovered Mainfreight were now claiming there were access issues and wanted an additional $400 to arrange a third party delivery service.
After more discussions, Mainfreight later admitted the real issue was that they were struggling to secure a smaller truck and pallet jack suitable for the driveway restrictions.
The delivery was eventually pushed to Friday, a full week after arriving at the Sydney depot, meaning I had to take three separate days off work instead of one.
Even then, the driver arrived alone and expected me to help move the equipment. He initially claimed he couldn’t get the pallet jack down the driveway despite the access being completely manageable. After some convincing, he carefully manoeuvred it through without issue.
There is a reason Mainfreight has poor reviews online. My honest recommendation to future buyers is to request that Gym and Fitness use an alternative freight provider if possible.
Again though, I want to stress that Jonathan handled the situation professionally throughout and stayed in contact while trying to work through the issue.
Now onto the equipment itself.
The Force USA G12 is outstanding.
It genuinely feels like having a full commercial gym at home once paired with a bench, dumbbells and a barbell. The machine is incredibly solid and well built. I was worried it might feel rattly or cheap due to how much functionality is packed into it, but it absolutely does not.
The pulleys are smooth, the finish quality is excellent, and everything arrived very well protected in a large wooden crate with extensive wrapping and padding. The black powder coating looks fantastic and overall the machine feels premium.
If I had one criticism, it would be the instructions. They are honestly quite confusing at times. My dad and I ended up using an older G12 build video on YouTube alongside the manual to figure things out.
That said, once we took our time, the build went smoothly enough. Including laying mats, cutting flooring, vacuuming the garage, arranging dumbbell racks and fully assembling the G12, the total project took us roughly 16 hours.
The Force USA Pro Series Barbell is also excellent. Packaging was very good, the knurling feels comfortable without being overly aggressive, and the black finish looks sharp. Time will tell how it wears long term, but first impressions are extremely positive.
The VersaFit commercial rubber flooring also exceeded expectations. The mats are flat, dense, comfortable underfoot and have very little smell. I had read plenty of horror stories online about gym flooring odour lingering for weeks, but that simply was not the case for us.
Most importantly, my wife and I absolutely love the gym we’ve built.
I’ve wanted a home gym for over 20 years but never had the space or budget to make it happen. We still get excited every time we walk into the garage to train.
With the G12 as the centrepiece, plus a bench, barbell and dumbbells from 2.5kg through to 40kg, we can realistically do almost everything we’d normally do in a commercial gym, right from home.
Thank you to the Gym and Fitness Australia team for helping us finally make that dream happen.
We bought the REP Power Rack 5000 along with the Nighthawk bench and Nike dumbbell rack. The quality is amazing very solid and stable. Now I turned my garage into an amazing fitness gym for my family. The REP quality is a top notch and commercial grade. The packaging and quality exceeded my expectations. The safety attachments is no brainer… Read more · 1
expensive but worth it. The multi pull-up bar is the most popular and most used in this family. Above all we feel safe doing our routines at home now. I just wish Gym and Fitness will get more REP attachment accessories available here in Australia.
- +2
I’ve purchased around $5,000 worth of gym and fitness equipment from them this year alone, and to be fair, they do sell some good gear. Recently, I went back to buy two more items. One was a Nike squat stand priced at $699 AUD, while it sells in the US for about $539 USD — honestly, that seemed like a fair price. The second item was the REP… Read more
Fitness cambered bar. It costs about $289 USD (around $400 AUD). I expected it to land somewhere between $550–$600 AUD after import costs. Instead, the final price was close to $800 AUD, plus another $150 for shipping. That means you’re spending almost $1,000 AUD for an item worth roughly $400 USD.
I spoke with them about the huge price difference, and once I mentioned it, they said they’d call me back — and that was the end of the conversation.
You don’t need to rip people off, guys. There’s no need to charge nearly three times the price just because REP Fitness only supplies through you in Australia.
Hi Adama, Thank you for your ongoing support, we… Read more
Solid rack and great build quality. Delivery arrived next business day. Show details · 1
Service was amazing, I am absolutely wrapped with the Force USA C20 it does everything and more than I expected Show details · 1
Reich has great communication and fast response. We have bought two items so far and have been happy with both. Both times, the items arrived within the week. Keep up the great work! Show reply
Latest follow-ups
Fantastic repair / warranty experience – The LCD display on the computer on my Schwinn 800IC spin bike faded out and was becoming unreadable. It was just over 2 years old and the electronics only has a 12 month warranty. After sending a video to demonstrate the problem, Gym & Fitness… Read more · 1
promptly sent a replacement at no cost. They always communicate promptly. I had also found their service excellent when I initially purchased the bike. I'd recommend them for any exercise equipment they sell.
Follow-up · The electronic display just plugged in, and 4 screws to mount it, as it is a full replacement of the original, Whole process took a few days from qld to Victoria.
Really amazing service, their team responded to my questions and helped package up the equipment I ordered in one shipment. Received follow ups on how my setup was. I had no issues with the any missing parts during assembly but great support from Gym and Fitness. Would highly recommend. Show details · 1
Follow-up · The system was extremely well packed, all pieces wrapped and I had no scratches or issues with any finished. The assembly was not to difficult following the instructions and I had no missing parts or bolts. Used some online videos as well. I didn’t need the support team on this purchase but they have always responded when I’ve contacted them about other gear I’ve bought.
In-depth reviews
⭐⭐⭐⭐⭐ Excellent experience with Gym and Fitness I built the foundation of my home gym with Gym and Fitness, and I couldn’t be happier with the experience. From barbells and weight plates to the REP PR-5000 rack, Nighthawk FID Bench and the Force USA Tandem Tower, everything I purchased was exactly what I was looking for in terms of quality and… Read more · 1
range.
A special mention to Gabriel, who was fantastic in helping me put together my purchase. He was knowledgeable, patient, and made the whole process smooth and stress-free.
There was a slight delay in delivery due to the holiday break, which is understandable. During this time, Danica truly went above and beyond in resolving an issue with my weight stack upgrade that was delayed due to courier miscommunication and mishandling. She showed great professionalism, kept me informed, and made every effort to find solutions and ensure the items were eventually delivered to me.
Overall, it was a very pleasant transaction, and I’m extremely happy with both the service and the products. Great customer support, great equipment, and a company that genuinely tries to look after its customers. Highly recommended!
Find out how Gym and Fitness compares to other Fitness Equipment Shops
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I recently purchased a REP Fitness Nighthawk Adjustable Bench from gymandfitness.com.au, and overall the experience was very positive. The online ordering process was straightforward and clear. Once the bench was in Australian stock, delivery was fast and handled professionally. The bench arrived well packaged with no damage. During assembly, I… Read more · 1
discovered a missing component. This turned out to be a packing issue from the manufacturer (REP), not Gym and Fitness. I contacted Gym and Fitness after-sales support and they were easy to deal with, responsive, and methodical in helping confirm the correct part number.
They then coordinated directly with REP to have the missing part shipped to me, keeping me informed throughout the process. Once REP dispatched the part, delivery was very quick.
Issues can happen with any manufacturer, but what matters is how they’re handled. Gym and Fitness dealt with the problem professionally and followed it through to resolution without friction.
I’m happy with both the product and the service, and I would confidently buy from gymandfitness.com.au again.
I had ordered the Force USA FID Bench with Arm and Leg Developer through another local company only to be informed 1 week after payment that item is now out of stock and won’t be back in stock until the end of November (keeping in mind I ordered this product in the 2nd week of October). This was disappointing given that it was listed as in stock… Read more · 1
on their website and was told that it would be there within 4 business days. Initially I waited until a fews later when I saw Gym and Fitness advertising the same product for nearly $300 less. I asked company whom I initially ordered with if they could price match which they couldn’t so I proceeded to cancel order and get a refund. Once I ordered with Gym and Fitness everything went smoothly. Confirmation of order, notification of shipping and delivered (from interstate) within 2 business days which I was incredibly impressed with considering I would have been waiting until the end of November for initial order to even be back in stock.
Product was as described and instructions included were easy to follow making assembly easy.
Will definitely be getting any other equipment from these guys in future.
Positive reviews
Brilliant service. Visited showroom, wanted just basic treadmill. Sales guy very helpful, showed us the one we wanted, and explained how it worked. No attempt to push us to a more expensive item despite it being the cheapest. Arranged delivery, assembly, and disposal of our old treadmill at an incredibly reasonable price. The delivery and… Read more · 1
assembly, disposal guys (Alex and mate) were fantastic, despite front door to our apartment block malfunctioned and was sealed and had to use an alternative less convenient way in - were pleasent, helpful, cheerful, and even took time to show us the working of the assembled treatmill. One doesn't expect service of this quality today - shows some businesses really, really good!!
I recently purchased the USA G12 Force equipment and I couldn’t be happier with both the product and the entire buying experience. From the very beginning, Jonathan took the time to understand exactly what I needed and helped me get the perfect configuration at a fair, competitive price. No upselling or pressure — just genuine help to make sure I… Read more · 1
got the right gear. The shipping process was equally impressive. Anne who was handling my order was extremely helpful and communicative, making the whole delivery smooth and stress-free. I’ve only just started using the G12 Force, but the build quality is immediately obvious. It feels solid, well-engineered, and built to last. I’m confident this equipment is going to give me many years of reliable, heavy-duty use. If you’re looking for high-quality gear with excellent support, I highly recommend the USA G12 Force. Great product, great people, and a purchase I’m already glad I made! Would buy again without hesitation.
A good machine, better then the ones we looked at in our local fitness shore and a few hundred bucks cheaper! Easy to put together and I'm a lazy builder so was stoked it came with all its own tools and could just smack it together in a few mins without having to go to my tool boxes.! If I were to buy anymore gym equipment I would source it from this crew for the price n quality. Show details · 1
Negative reviews
[Name Removed] was very proactive in following up prior to a purchase being made, however he and the team have not responded to my communication regarding delivery. Show details
Hi Ali, We are terribly sorry for the breakdown… Read more
Do not recommend – Have used these guys multiple times in recent years, unfortunately my most recent experience was horrible. Ordered 6 x rubber gym tiles and following the day of supposed delivery coming and going I decided to follow up with both these guys and their equally as poor carrier, Direct Freight Express. Both employees I spoke with really just tried to… Read more
push the blame to the other company, the items couldn't be located, and it was more disappointing that Gym and Fitness sent two update emails which were literally a cut and paste job. Items arrived 10 days after they should have. Won't be using again.
Hi Rhys, We are terribly sorry to hear of your… Read more
Stalling and giving me the run around – For months I’ve had to chase them up week after week. Particularly their worker Craig who costs them more equipment for failing to want to do his job when I had him called out to fix runners. 10/10 would not recommend Gym and a fitness for anything Show details
EDIT: Hi Aaron, We are terribly sorry to hear… Read more
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Hi there, We are truly sorry for the faults with… Read more