Gym and Fitness
Online store, Physical store · See All
- ✓ Verified company
- Award Winner 2023
788 reviews · Statistics
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Gym and Fitness is a ProductReview.com.au Awards Winner for 2023. Learn more
Excellent customer service
Online storeI bought a couple of accessories for my G3 gym and unfortunately they weren't compatible. I contacted Gym and Fitness and Danika explained they wouldn't fit, and organised a pick up if the items. I then received notification of a refund the day after collection.
Although I'm disappointed I can't get accessories any more, the customer service was friendly and efficient.
Thanks Danika and team.
- Return Claim Made: Yes
- Warranty Claim Made: No
Really good customer support
Online storeHad some spare parts which needed to be replaced and when I called the customer support and spoke to Valerie she was very helpful and I got my replacement parts delivered free of charge under my 2 year warranty and the whole process was quick and easy. Highly recommend !
- Warranty Claim Made: Yes
BEST warranty service I've experienced
Online storeI had a fault with the monitor on my spin bike. The warranty form was easy to fill out and the process was really quick - replacement parts were at my door just ten days after the first email I sent!! All communication was timely, helpful and friendly and the team and GF were wonderful!
- Return Claim Made: Yes
- Warranty Claim Made: Yes
Exceptional customer service
Online storeI had a query about my order, and emailed the customer service team, fully expecting to not hear back. Not only did I hear back within minutes, they sorted out my issue and went above and beyond what they needed to. I was honestly blown away and so appreciative! Great company- amazing service. Thank you!!!
- Return Claim Made: No
- Warranty Claim Made: No
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Great products at a great price
Online storeI recently purchased some steel weight plates, barbell pad and barbell collars from Gym and Fitness. There was an issue with the delivery company and a Gym and Fitness representative worked with me to resolve the issue and compensated me for the minor delay.
The products are all great quality, comfortable, easy to use and were sold at a fantastic price.
I highly recommend Customer Service Representative Danica Diaz and the company as a whole.
I will definitely be shopping with Gym and Fitness again.
- Return Claim Made: No
- Warranty Claim Made: No
Top gear
Online storeThanks Raich and the team. Super happy with my new set up. Dan
- Warranty Claim Made: No
Great product range, service, customer service and delivery
Physical storeI bought a G6 setup for home and the whole process was easy. The information and service in store was great. Organising deliver and installation was a dream to schedule compared to other delivery services.
Aftersale customer service has been excellent also.
THe G6 trainer is fantastic and built very well. Have enjoyed using it so far.
- Return Claim Made: No
- Store Location: gold coast
- Warranty Claim Made: No
Great product, fantastic customer service!!
Online storeGreat communication and products for the team at Gym and Fitness
Fantastic service, great products
Online storeThis is the way online stores should be run. Emailed question about shipping, very quick responses. Says a lot about other online stores that this experience was a breath of fresh air.
- Warranty Claim Made: No
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Awesome gym equipment, absolutely love my products and looking forward to purchasing more!
Online storeAwesome gym equipment, absolutely love my products! The staff have great customer service, very friendly. There also very proactive/help with sorting out any issues along the way. I appreciate all there assistance.
Great product from a Great team
Online storeI purchased the REP AB-5000 bench. This thing is a beast of a bench. Extremely solid and well built. It's a workout in itself just to move it around. The Gym & Fitness team were great to deal with and delivery was prompt. They follow up post purchase to make sure everything is going well and answer any questions.
- Return Claim Made: No
- Warranty Claim Made: No
Online purchase
Online storeThe team at Gym and Fitness were great and supported my purchase perfectly. There was never any pressure and they looked after me, they even were great with a last minute change of mind from me. Great team and can't recommend them enough.
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Great service
Online storeWas very easy to order and was great service all around :)
- Warranty Claim Made: No
Outstanding Customer Service
Online storeUpon deciding to set up a home gym, I was soon attracted to the Gym and Fitness online page where I found such a large variety of equipment to choose from. I was hesitant at first to purchase online due to purchasing blindly as I hadn't seen any of the equipment in person before. However, the team were extremely helpful in assisting me to ensure I ended up with a quality product which would not disappoint. Expectations were exceeded on product arrival, and even after a slight error with a component of the product purchased, the team worked quickly to resolve the issue and send the correct part. Very impressed with the customer service and have not hesitated to purchase more equipment from them.
- Return Claim Made: No
- Warranty Claim Made: No
Author stated being incentivised for this review
Exceptional service, and super fast delivery
Online storeI recently purchased a new rower from the team at Gym and Fitness. The whole process was super easy, postage was incredibly fast (2 days to Rockhampton) and all for a lot cheaper than I could have bought locally
- Return Claim Made: No
- Warranty Claim Made: No
Questions & Answers
Hello. I have not had a response to my latest emails sent thursday night and friday morning - usually you respond fairly quickly. So now I am resorting to this medium to get a response and resolution
I received a damaged item with parts missing. The item is scratched dented and has rust on it. It does not look brand new. You have said you will send the missing parts to me. I have yet to receive any details about this. Also you offered a store credit of $90 for the damage which I declined - a store credit is in your favour not mine - I have no need to purchase anything. I have received what appears to be a used product - I can only assume this by the fact it was partly put together, the boxes it arrived in were damaged - one box was missing, some of the weights were not even in boxes - I provided photos. You said you are upset that this has happened both for myself and yourself as you pride yourself on good service. If the shoe was on your foot would you be happy about this? To resolve this I would like the three missing parts sent to me and a refund to my payment method of $150 (was prepared to negotiate but have not heard back.) You also owe me $220 I paid for installation which I cancelled as the item was not due to arrive until mid October - but suddenly stock is in and it was on its way with no notice. Covid does not allow us to have people in our homes so we had to install ourselves as we were not prepared to wait for lockdown to be over. I would like a resolution to this - none of this is my fault - nothing I have done has caused this.
Hi there,
I apologise if you have not heard back from us in previous emails or correspondence. We are currently working through hundreds of inquiries as quickly as possible.
I would definitely like to assist with your situation and see this through to resolution for you but I can seem to find your order or details in our system.
If you could please email me at info@gymandfitness.com.au with the subject heading "Matt T" I will advise my team to keep an eye out for it and pass it through to me right away.
Apologies again for any delay caused in resolving this for you.
Kind regards,
Matt- Gym and Fitness
Hello. I have been told my issue has been referred to the manager - whomever that is. I am awaiting a response. The order number is #SO0158882. I will email as requested .... thank you.
Hi there,
I have taken a look into the system here and can see that the partial refund approval has been g ranted by the warranty Manager.
We do hope that this has gone some way in improving your experience with us.
Kind regards,
Matt- Gym and Fitness
I placed an order on the 26th And got an email on the 29th Jan saying the goods had been dispatched - I have tried calling and emailing to get an update and/or get a refund... still nothing!
I own a commercial gym and customer service is everything... order number 0113930 (36730).
Hi Justin,
I am sorry to hear about the delay with your order. I can see that it was indeed dispatched on the 29th but unfortunately due to the error with the toll tacking system at the moment we have no further visibility on any consignments after the 30th of January.
Toll also can not provide us with any further sufficient update on the location of the order either.
We are sorry for the inconvenience that this has caused you but we do appreciate your patience with us. If you would still prefer a refund we can process this for you, but there is every chance that your order will be delivered this week from being in transit for 12 days already.
Kind regards,
Matt- Gym and Fitness
Hi Matt,
Appreciate your response and after waiting on a response via email I managed to catch you on the phone. You were very helpful - thank you.
MAtt I will give it till the middle of next week and if nothing has changed I will have to take you up on that refund. I just need the equipment mate and completely understand that these circumstances are out of your control.
Please keep me updated.
Justin
Get an answer from our members and Gym and Fitness representatives
Details
About Gym and Fitness
Established in 2002, Gym and Fitness is a store supplying high quality gym equipment at competitive prices. The company also does custom gym fit outs.
Their product range includes, but isn’t limited to:
- Strength exercise equipment, including flat benches, all-in-one trainers, dumbbells, weight plates, and leg curl machines.
- Cardio exercise equipment, including assault bikes, treadmills, rowing machines, and spin bikes.
- Functional equipment, including slam balls, battle rope, weight vests, and resistance bands.
- Other products, including gym flooring and proteins and supplements.
Points of praise:
- Many reviewers praised Gym and Fitness’ customer service, saying that the team were professional, communicated well, and rectified issues quickly.
- Reviewers were also impressed with the efficient delivery, saying that items arrived and were set up quickly.
- They also noted that the products they bought were of superb quality.
The 2023 ProductReview.com.au Award for Best Fitness Equipment Shop goes to Gym and Fitness. Above all else, reviewers loved the quality of their product range and their quick delivery times.
Extra Information
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