EvaKool Platinum
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Fantastic fridge for the back of the car works very well great height to get things in and out of and phrases fantastically. Highly recommend.! Show details
Freezer works , not fridge – Hi I have an Evakool dc platinum fridge in my van I have replaced the fuse , control board and thermostat Freezer works great , fridge is hot Is this low on gas ?,, Show details
Yet another failure of these fridges from Evakool – My story is the same as a review from peter d of Victoria posted a month ago. My fridge was purchased about 3 years ago and installed in a motor cruiser. The boat was substantially modified to accommodate the fridge. The fridge worked well until last week when we wanted to spend a few days on board. The fan does not work now but the compressor… Read more
runs without cooling the inside, whatsoever. I used an external fan to keep the compressor cool but this does not help. Yesterday I phoned Evakool to discuss the failure and received no advice other than to get a mobile refridgeration mechanic to have a look at it. It is a major exercise to get the fridge off the boat to take it to someone. The fridge had very little use which comprised of about 4 weeks each year. It was turned off during the boat layup. I am bitterly disappointed with the fridge. I bought it as Evakool was recognised as a quality Australian company building quality fridges, not relying on Chinese imports. Will never consider purchasing Evakool products again.
UPDATE: No Evakool repairers in my area and local refrigeration mechanics wont touch 12volt… Read more
Second one in six years died today – We bought two at a caravan camping expo for $1100 each, which seemed like good value, ,First compressor lasted three years and a a fridge repair company told us it was the compressor so we contacted evakool and were told it's $960 for a replacement compressor, just the part,,,, So we put the second one in which was originally destined for another… Read more
camper, and it's lasted for a total of three years too,,, now the compressor runs non stop and it's not cooling anything let alone refrigerating. I've found the actual manufacturers in China and they were going to send me a replacement compressor for $220 and cheaper if I bought ten, so basically evakool has bought a container load of them and stuck a sticker on the door 0 out of 10. Do not recommend anyone else makes the mistake of purchasing one, We will never purchase from evakool again. Poor products and even poorer after sales service, No wonder it's discontinued,
Sadly this fridge is not what one expects from Everkool – I have one of these in for repair and suffering the issues mentioned in other reviews. This fridge is about 5 years old. The customer complained of the fridge running almost continuously (resulting in excess battery drain) and poor temperature control. The issue was a faulty compressor and the lower control board was corroded as well as… Read more
thermistors (the temperature sensors) that had gone out of specification. The fridge also continually crept down in temperature. I have spent a lot of time on this fridge. The original temperature sensors cannot be changed - they are sealed into the fridge housing) and thats a problem as new access holes had to be made to the fridge and freezer compartments for the replacement thermistors. Thats always tricky as you have to avoid the refrigeration plumbing within the fridge walls. I fitted a replacement compressor and the fridge runs great now. It took a while to calibrate the fridge and freezer temps but it now works brilliantly as it should.
I had great assistance from Cassandra from customer service at Everkool but the service techs have no interest providing a minimal of assistance or speaking to me (would have taken 5 mins). It appears that has been the experience of others also judging by the reviews.
I see this fridge has been cancelled from their product offerings and I assume that is due to the poor performance and issues experienced with this model fridge.
I have had a locally built 85 Ltr Everkool camping fridge for 22 years and it has been brilliant I also have a smaller Rydge rider 60Ltr (by Everkool) and both have been and still are great fridges so its sad to see this fridge reflecting badly on the name. I dont see a lot of Everkool fridges in for repair.
Update: I have fixed the problems in 2 of these fridges and both have been operating flawlessly since (18 months) - so the problem can be resolved without replacing such a costly item and saving it from landfill!
Stood the test – Recent trip in our Camper-van to the far north west of Australia and through the centre, in 40o + heat and the EvaKool never let us down. Even though the rear of the fridge got extremely hot, it kept on going. Since coming home, I have fitted a cooling fan to the rear of the fridge just to be safe. Very happy with it. Show details · 2
Hugely disappointing – Bought a EvaKool Platinum 175l upright fridge and have had consistant problems with poor cooling. Had to remove and take to agent for repair after 8 months. Further problems followed. It appears there is a leak in the wall somewhere. No support from Evakool now with ACC. Show details
Hi Mal, Sorry to hear about your experience.… Read more
Poor service – Fridge worked fine for two something years. ( fan failed but I replaced with no problems) The freezer hinge broke and the door fell on my daughters head. I have an email train as long as my arm trying to get parts from evakool but I just could not get parts so I made a dodgy repair with a roofing screw to hold the door on. Recently the fridge… Read more
door is showing signs of failure around the hinge. I have emailed evakool asking for parts. I have sent pictures and videos showing the fault and they can not get back to me. The fridge works but the after sales support is not existent. Your choice if you buy evakool. As for keeping cool it works well but if something goes wrong, can you get parts? I can not get parts from them so will be buying a different brand.
Hi Dan, we would like the opportunity to assist… Read more
Is by Far the best fridge I have ever owned – I Have owned this fridge for 4 Years and installed in a Zone Off road 21ft.6 Caravan and travelled all the Iconic corrugated roads in Australia It has never failed! and I Would highly recommend it. Show reply
Update on my previous review – This is an update of my previous post regarding the thermostat failures in my EvaKool platinum 210 litre. I contacted EvaKool about the problem and despite the fridge being in it’s 4th year, Josh and Shane at EvaKool are, at no cost sending me a digital thermostat upgrade with pictures and instructions which should allow me to fit it myself. … Read more · 1
Shane (the technician) assured me it’s basically plug and play. It’s important for me to point out that I wasn’t looking for a freebie, I just wanted to solve the problem, but I think Josh and Shane went above and beyond in helping me and are a credit to EvaKool and justifies my belief in trying to buy Aussie wherever possible.
The fridge is great - it was just let down by a bad thermostat. Thank you so much EvaKool. Terry K.
Do I throw good money after product fails again – Purchased fridge in 2016. Our MH is parked up for 9 months of the year on 240 power. Fridge has failed twice, thermostat issues. It’s dead again and I contacted Caloundra office and the last work they did which they gave warranty for ran out two months ago. So now have option of paying another $100 for service fellas to look at it. The fact that… Read more
EvaKool do not sell this product anymore and the reviews here have made me think I should look for another brand of fridge. Which is annoying as cabinetry needs to be altered each time. I expected more than 4 years from a fridge. Very disappointed. Last time Tracey at EvaKool was great but she doesn’t work there anymore. Also experienced veggies freezing in fridge section, very annoying. Oh well.
Great until it broke – buying a 12 volt fridge was driven by fitting it into the available space. The Evakool DC146 footed the bill perfectly and we were very happy with our purchase and recommended the company and its products to several fellow boaties. After about 5 years the fridge stopped working and the service department at Evakool were very good in their prompt… Read more
support. Their advice was the fridge was dead and had suffered an internal leak. A second opinion by a local frdige tech confirmed this, who was critical of the cheap build quality (he had a workshop full of these dead fridges). As per the title the fridge was great until it stopped working. 5 years isn't what i would expect from what was quite an expensive purchase. Evakool hqve subsequently ceased retailing upright fridges. Can't recommend Evakool or their products.
Customer Service – Everkool did respond to my previous complaint about our fridge. A service person did ring me and we discussed the problems / issue with the fridge not cooling. He explained what they had discovered what the problem seemed to be. They then sent to me replacement mother board and controller, at no charge. I was able to fit it myself. So happy I… Read more · 1
now have a fridge that is getting down to temperature. I have control of how cold I want it to be. I would suggest to anyone having problems with their fridge not getting down to temp, give them a call, be patient and they will get back to you. Thanks to the service guy for your help. A very happy customer now
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Disgusting after service from Evacool – So disappointed in this company especially in this aweful covid time.Thanks so much!!! Rang H.O on sunny coast Qld, to get some advice on why the fridge suddenly doesn't work, its losing temperature only fridge not freezer,freezers fine. It was brand new and has been used for only a few weeks. It's been in the motohome which was in storage for 3… Read more
years, got receipts to prove. We've moved back into m/h, it worked fine for a couple weeks then temp dropped. We trouble shooted and rang the mob that sold it to us,Sunny Coast Qld.. No help whatsoever. We went to their service provider in Bundaberg and they were just as aweful. Both of these providers were only interested in the money of travel, nothing else. Quote from both of them, female one over the phone H.O. and the other after a visit into Bundy...."you can bring it in, it'll cost this n that" Neither asked any questions. This fridge is huge we're in our 60's and not close to either. Biggenden,not too far but can't take it on or in a car and motorhome is too big to drive to a city. Where do you park for a start? This has to be the worst service for lack of a better word that i have experienced. approx$2200 for a fridge in motorhome is rich but how often do i buy one???? Even when they delivered it they were careless as well, just du,ped it albeit in a cardboard box on some sort of pallet. We were told it would be on a Friday but it didnt arrive then.Disgusted!
Hi LeeLee, so that we can better assist you,… Read more (+5 replies)
Poor workmanship and poor customer service – This is a high cost low quality fridge. It is only 12v and in most cases will equire an extra high amp charger. You can buy as the extra for around $200. The fridge was poorly assembled with the hinges held on by extra self tapping screws rather than just the bolts. There is no reason for extra machine screws to have been drilled through the… Read more
hinge other than slack workmanship. This meant when I changed the door to open from right to left I was left with extra unsightly holes. The bottom hinge had the head of the bolt stripped off making it near impossible to change, never mind all the extra self tapping screws holding the hinge on because whoever assembled it lost one of the bolts. The decorative plugs could not be reused as they had been glued in!!!. This is not assembled according to manufacturers specs. This is absolutely poor workmanship in the factory and less than what one would expect on a cheap imported product. The door to the fridge or freezer does not seal due to the hinge not being made to a reasonable standard. This can not be easily fixed as it is the actual hinge that is not up to standard. The interior temperature sensor is faulty. The interior light is dull. On delivery there was a trim also missing. The external evaporator is not really a feature needed for a 12v fridge so arguably is not really a great design. This is powered by a very small 12v compressor mounted at the bottom. There is a drain hose which requires draining somewhere. Given the high cost, extra freight charged, the fact that it requires a 16 amp charger and the poor standard of workmanship evident on my unit I can not go close to recommending it at all. This was not sold as a factory second but even if it was the defects are from assembly and manufacture and the standard is really disappointing. Sadly Evakool were not interested in dealing with any claims for poor workmanship or quality. I now have a fridge with extra holes in the top and leaky seals. They have refused the warranty and workmanship claim on initial calls and email meaning I now have to waste my time pursuing them. There are far better European or American made products on the market.
DC 210 Fails Again! – Facts: I have had 4 X DC 210s and every one has failed! Our new fridge worked well for 3 weeks and now won't turn off and runs 24-7 and is killing our batteries! We are remote and again can't get through to Evakool through their rubbish phone system! They do not get how upsetting and inconvenient defective fridges are to travellers who camp… Read more
remotely a lot. Our last failure was in the East MacDonnell Ranges and we lost 3 weeks screwing around to get repairs which eventually happened in Mt Isa. Fact...never again!
Bad choice on my part,was warned – Bought a 175l platinium evakool 3weeks ago. compressor keeps runningall the time. Using 5amps every hour. That's almost twice the advertised usage. Apart from not working as it should , it looksgood. To continue my review. Just spoke to Evakool office at sunshine coast , was told that I have to pay the transport cost for bringing their faulty fridge for repair??? Show details
Poor quality – I bought one of these fridges 3 years ago, in that time had a total use of approximately 9 months. Went to use it for a weekend, fridge started but would not cool down. Had it checked out the report was internal gas leak faulty controller and compressor. Buyer beware poor quality components. Show details
Hi Leon, As I advised in my email to you, I am… Read more
Almost good – It runs like a charm. But I have a major banging noise like the motor is banging. That happens when it’s a hot day. Power supply? Rang service and they had no idea. Must see it and test it. Yer right and then they don’t find the problem. No thanks. It’s still running and still banging loud with the heat, even one year later. I’ve blown a fuse a… Read more · 1
couple of times but to reset is a simple press of a button from the back of fridge.
Have had it for 2 years now. Am wondering if it’s anything like my other fridges which only last 2/3 years before they brake down completely.
Best fridge I have owned – This is my third fridge in my caravan and beats the other two hands down ( Original Elecrtolux 3 way and the rubbish Waeco 135 litre) uses heaps less power and has thick insulation to stop it running non stop. Although only 12v I have also wired up the 240v/12v inverter so that I can hook it up to the 240v power at caravan parks. I am so happy with it I got rid of my waeco car fridge and also bought the dual zone 75 litre car fridge. Show details
Frdge excells at what it is suppose to do – I originally bought a Chinese fridge with inbuilt condenser that worked fin until the temp got to about 34 deg then it just couldn't cope. So I replaced it for an Evakool 174 litre with the static exposed condenser and it has performed faultlessly from the Good Guys. The first fridge I received just wasn't as quiet as lead to believe it… Read more
gurgled quite loudly. I contacted Evakool and they agreed to replace it which they did. The new one is perfect as far as performance goes. All they have to do is sort out the internals of fridge. Lack of adjustable shelves in the fridge is a pain, the door wont hold a 750 ml bottle and the freezer is just a single compartment. Evakool could learn a lot from the Chinese Biere fridge internals which has sliding drawers in the freezer and adjustable shelves in the fridge. But all in all IT DOES WORK WELL and is very quiet
EvaKool Platinum 12 Volt Compressor Upright Fridge Freezer – Have now been travelling for three months with our brand new EvaKool Platinum 12 Volt Compressor Upright Fridge Freezer and it is performing well. The unit that was shipped to us we found we had trouble adjusting the temperature as it kept freezing the vegetables. We visited the EvaKool office in Caloundra Qld & was given the option to remove it &… Read more · 1
leave it with them to test & adjust (did not suit as we were living in the van) So instead they sent us away for three days while they pulled a new unit out of stock & conducted the complete tests on it (up ambient 47C!). Called us back, from camping on the Showground at Caboolture, to swap our unit for the new one & no charge! Very satisfied with the after sales service.
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Hi Matt, with out a diagnostics on the fridge… Read more