Everyday Landlords Insurance

Landlord insurance – Very unprofessional insurance,when you claim regarding call no one answering 1 hours after they transfer to call someone else 2 hours waiting then disconnect your phone & no one call you back ,20 times doing Same things after 2 month reject tenants damage claims,be careful before get Woolworth insurance all [Content Removed]. Show details

Premium increased by over 25% - no reason given – I've been a loyal insurance customer with Woolworths, with multiple policies; however, this latest renewal quote is the last straw! I enquired why the premium had increased by over 25% - when inflation is now under 5% and the cost insured only increased by 10%; and when I've never made a claim. No transparency and no willingness to consider my… Read more

previous loyalty or the fact I have multiple policies with them; best they could do was offer a $25 gift card (for a premium that had increased by $850py.

So, I will not be renewing with them - and will move my other policy when it comes up for renewal. Great work Woolies....

By far the worst insurance – Worst insurance service ever , not even talking about claims . Staff are outsourced overseas and are very difficult to understand. Very incompetent to complete simple tasks . For example I was on the phone for over 40 min to update my address , staff advised process was complicated and had to put me on hold while consulting tech support !!!… Read more

Eventually could not complete it then transferred me to another team who advised I was transferred to wrong team and eventually no one could help . Btw my review is based on multiple incidents like that not simple occasions Not recommended at all even for free Also my claim has been processing for close to 3 months and it’s under 4K with no updates

Don't be con into 10% off – I have had many problems with Woolworths Insurance over the last two years. My investment property in Kingswood NSW was damaged by the massive storm in February 2022. The assessor fixed the roof for $632.50 and then asked for a leak detection test, but when I refused, my claim was refused. After much correspondence I was paid $5476.68 for the… Read more

repair of the house, much much less than my actual costs.

Now Woolworths Insurance is at it again, refusing my loss of rental claim relating to the storm damaged claim, stating the assessor stated that "at no time during this claim was the property uninhabitable, therefore, we are unable to cover you for loss of rent." What a joke? I didn't believe that, so I asked for a copy of the assessor's report. No report from the assessor was forthcoming, then an offer of one week loss of rent. Take it or leave it.

The house was damaged on 27th February 2022, after carrying out all the repairs, it was re leased on 29th July 2022. My claim for loss of rental was $6800.

My recommendation to your subscribers is to avoid using Woolworths/Everyday Insurance, they use another company - Hollard, to do their dirty work, so they can claim, not me sir. Almost a scam.

You save some, you lose much more. Like I have.

Terrible claims service – Having read the other reviews online i wish I had so before taking out my policy with everyday insurance. Every timeframe they set gets missed, promised contact does not happen and this is after 3 and a half months. An internal complaint achieved nothing. The only way some action happened was through an AFCA complaint. Now back to waiting for… Read more

additional action after the items denied or approved did not match up with what the assessors report or some items were not included at all. I would suggest avoiding this insurance at all costs!! After writing this initial review I surprisingly received an immediate update saying I would be contacted. 3 weeks later and am still waiting and over 4 months since the initial claim!

Not worth the aggravation, would give them zero stars – Insurance claim in since beginning august 2022, I have had to do all the chasing, they don't call or e-mail back, insurance claim finally approved for payment two weeks ago, still waiting, 5-7 working days apparently. Having to call again, again, again. Now its another problem......Don't waste your time with this company, they should not be… Read more

allowed to offer any insurance. The cheaper insurance is not worth the aggravation. They very happy to take money and renew your insurance though!!

Awful landlords insurance – Property damage due to stormnin July, still not resolved. We have been served breach by tenants due to leaks through roof. I have spent hours trying to speak to woolworths, I was told they only have 1 email inbox for all claims across Australia! Perhaps this explains the bad service. Had the quote back and offer of payout, the work given is… Read more

just painting the damage to walls and replaces ceiling not to mend the actual leak! I have gone through the complaints and disputes with woolworths, had no reply within the given time frame so I have complained to AFCA. Avoid this insurance at all costs, I switched my owner property insurance from them too.

avoid at all costs – claim made in february for damage to my property. Its now September and there has been no progress with my claim. im just being ignored and the claim remains unresolved. Show details

It's all been said on previous reviews – 25% premium increase and automatic renewal of policy, without express permission from customer. What a con. No doubt somewhere in the numerous pages of the original policy it mentions the auto renewal, though it hardly lives up to Woollies hoped for reputation. Show details

This is the worst landlord insurance that I have ever engaged with – I lodged a claim with Woolworth insurance in relation to my water tank. Due to the level of rain in Sydney in this year, the water tank was nearly fallen off its base due to soil erosion. Firstly I had to follow up with Woolworth for 1 month from March 22 for valuation process . Mid April a person visited for inspection and told me that a… Read more

engineer would visit in two weeks time which was at beginning of may to inspect and do assessment report. After numerous of emails, following ups, John Laing which is Woolwoth's contractor sent me a message that an engineer would visit on 5th July 2022, I communicated with my tenant to leave the gate open so they can visit, but no one turned up on that date. Later on in July, I did a complaints to Woolworth about this instance, a subcontractor of John Liang (Ben hasting) texted me to visit and did the inspection and assessment again for another round. They did not communicate with me exactly what they were doing but on 26th July, They removed the tank, cut the pipe, removed the concrete base and said to my tenant " phase 1 was done, now I had to wait for phase 2 - someone will bring the new concrete and reinstall the water tank"..

However, today 22th Aug, Woolworth called me and said engineering reports mentioned that the water talk falling off was not due to water erosion; they can not pay for my claim.. So, what I supposed to do with the mess that they left at the premise , the tank was removed and the pipe was cut off". Why the engineer did not turn up on time and did the assessment report properly on time so it could save lots of people's time, money ? why no one communicated to me exactly what is going on and what they did to my water tank?

The whole claim process from Woolworth, its subcontractors are horrible, unprofessional, ;lack of communication, unreliable.. waste my time and money

1 star company,.. never gone with them. They are cheap for a reason

worst customer service – this has to be the worst customer service experience I have encountered. have been waiting for an hour twice today to be connected to someone to cancel my policy. It is so frustrating , we don't know if we are in a queue and if the phone will be answered. Did not except this from WOOLWORTHS SHAME OIN YOU GUYS Its 55 minutes on hold and am still… Read more

holding this afternoon it was 48 minutes and then I hung up why should cancellation be so difficult. this is so dodgy and unethical . I have already filed a complaint with the Ombudsman, hopefully they should be able to help.

Worst insurance company – Doggy company please avoid at all cost Worst customer service Intentionally hiding the assessor's observation and recommendations to avoid paying the claim Waiting for last two and half months, uneducated staff, no knowledge and always provide misleading statements Each time minimum wait time is 1 hr to 1.30 hr Please avoid it at all cost Show details

DO NOT consider going with Woolworths Landlord Insurance EVER!! – Have been paying for landlord insurance for years, no issues, until we had to put a claim in. My biggest nightmare. Have called upwards of 12 times to follow up on claim outcome and have been told every single time that a decision will be made by the end of day, 12 times. I have even received emails stating that they will get back to me that day… Read more

or the following day, still nothing. They REFUSE to put us on the phone with the supervisor; at this stage I’m not sure if they even have one as they just flat out avoid having her on the phone. No escalation in claim after speaking with team seniors. This is beyond ridiculous. We know that we are 100% covered for our storm damage, yet they are trying to weasel their way out of their responsibilities. We suspect that the repair is a big one and hence they don’t want to cover. This company is no better than a scammers in my opinion. Staff are severely incompetent. I am shocked to the core on how they operate considering how big the company is. My advice, STAY AWAY and don’t even consider for a second about giving them your business.

UPDATE: claim has been partially approved and we are expected to fork out thousands of dollars for “maintenance work” (on top of the thousands we have paid in premium over the years) prior to them repairing their end. Total crap. Just seriously do not bother with this insurance company. Get away, and away as far as possible!

Contacted Woolworths Insurance Still NO outcome ?? – Ive just got off the phone to Woolworths Landlord Insurance Claims Dept. I asked if I could get an answer as to my malicious damages on my rental property which the claim has been in since 14th April and that Woolworths request for more photos were submitted by email on 14th June. I was told that no one had reviewed my claim and that she would send an email to the dept no guarantees of any time frame of an outcome. Show details

Cheap & Nasty – Price is good but claims process is slow and due to that, we ended up losing a lot of money in lost rent. Also, due to the time it took to carry out the repairs, the property was vacant for so long and we ended up with someone stealing the copper pipes from our AC unit. After making a claim for that too, they decided that we no longer fit the… Read more

criteria of their underwriters and would not renew our insurance. I've tried calling around and now cannot get simple building insurance, let alone rent cover. I called Woolworths and they said, sorry, can't help. Great, never again. I still have home and contents with them too, will be pulling that and getting the rest of my family to pull their cover from Woolworths.

Horrible cheating insurer – I had landlord rental default, malicious damages & building insurance with Woolworth, I did not know W. sold me cheaply to Hollard underwrite insurance until I put my claims in June 2020, W passed on to Hollard, it was a nightmare & wasted my time to chase Hollard, it took 1 month for accessor to accessed the damage if the house burned down, we… Read more

must sleep under the bridge, I chased many time for 4 months to get the rental default and some building damage paid, they left 2 items of building malicious damage which they did not agree to pay, I contact the AFCA 5 time to approach Hollard but Hollard still ignored my fair claim. Every body be high alert of Woolworth & Hollard Insurance, don't let yourself felt in their trap, never do business with them

Really Difficult Experience – Very difficult service to deal with. They offer a cheap policy, but the quality of service when you need to make a claim is genuinely horrendous. There phone line and menu is difficult to navigate and appears to be deliberately obtuse and off-putting. They're recommend builders have not shown a high work quality. Did not investigate the root… Read more

cause and have required numerous calls to do the most basic work.

Spend the extra money for a more reliable insurance company. Terrible.

Stay away! – Lodged a claim due to malicious damage to our rental property. Had one company that they outsourced to come out and undertake a contents review. 2 weeks after lodging the initial claim, I finally had johns lyng come out for a building inspection (however their report will not be available for a while due to a golf day). When I rang Woolworths,… Read more

they were unable to advise on the contents side at this stage. It has been three weeks, no help, no follow up and no loss of rent paid. I just have an empty house with damage that needs attention. I wish I had of read these reviews first. I have our main insurance through Westpac, I lodge a claim with them last year and they came out the next day to cut power to a leaking roof and claim was finalised within 2 days. This company is not good. I am expecting that they will try to deny the claim anyway they can.

Just don't – Tried to work out payout figure with Woolworths insurance and was given different information each time. This issue has been going on for months, have put in a complaint but never hear back from them. Save yourself the drama and look elsewhere. Not worth the stress.  Show details

Terrible Landlord Insurance – Do not go with them ! They will give you nothing but high blood pressure. My policy was landlord insurance with lose of rent included. ITS been 10months of hell trust me a nightmare. no support no rent bad builders & they have no heart at all. If you ever deal with a person called [name removed]..... she is evil. ( 666 ) anything todo with Hollards insurance You will cry & no sleep and broken without income ! Show details

Landlord insurance nightmare – I had a claim with Woolworths insurance and it's with hollards & I had a claim for house fire in January 2020 & The construction is still going on $60,000.the builders did a very bad job & they had to start all over again so 10months and no help & lose of rent I had to get AGFA to help and I'm still waiting for payment for months.Do not deal with… Read more

hollards or Woolworths insurance you will cry & feel sorry you did. Your better off with having COVID than dealing with them.

No Support - Take you money else where – TLDR; Save your time and go elsewhere. This is the worst experience I have ever had with an insurance company, they have an online claims portal, but despite telling them my claim wasn't there it was never fixed. This meant I had to call them everytime to find out anything about my claim and each call to their hotline is at least 40 minutes. They… Read more

then tell you to email everything to them, with an automated reply of 8 days before anything happens, after 8 days suprisingly nothing has happened, so you get to call them again, where they say to email them something but of course that leaves you in an infinite loop.

Shocking service. Stay well clear – My claim for malicious damage and rent default by the tenant took 114 days to resolve, then to be told they only cover 70 days rent default. It took Woolworths over a month before even an assessor was sent out to view the property. All correspondence to the share email address used by Woolworth went missing. I had to call each time to check they… Read more

had received the emails, waiting in the queue for two hours each time before getting to speak to someone.

Don't use this service, so useless – It is a very good policy until you make a claim, all the policy is outsourced to some Hollard insurance , and even after a month there is no reply on the claim. Called up their 24/7 customer service number several times , but it is 9-5 .When you call during this hours after almost an hour on hold line get disconnected . such a lousy customer… Read more

service . The claim is out sourced to another company , they are more responsive , and advises until the principles instruct they cannot do anything. I am yet to learn the fate of my claim and by the time it is settled we have to probably make another claim, as problems get exasperated due to the delay.

If I could rate 0 - I would! AVOID AT ALL COSTS! – You send out documentation with contact hours yet you are not open. You have a chat, but it's a virtual assistant that sends you around in circles. You ask us to log on line, yet you don't recongise me. You then cancel a policy that I have been trying to get a hold of you, cant reinstate, remove covers from my policy and charge me more! Show details

Avoid at all costs – As per woolworth spds published on 08/04/2020. For Landlord insurance no point to pay extra for rent default feature anymore. They just pay you for six weeks rent or $2500 which ever is less. I will not renew my insurance with them next year. Not recommending to anyone. Show details

Don't do it – Horrendous service between Woolworths and Claim Central when you put in a claim. It feels like they hate each other. I have put in 2 claims and it feels like I am the first claim they have ever received. Clueless. Recommend spending the extra money on an insurer that specializes in landlords. We will be changing at the end of our current policy even if it's double the cost. Show details

long wait time to speak to a service member – I have attempted to use the online chat facility to enquire about the process of my claim once it was lodged. I spoke to "olive" who directed me to call the general enquiries number 1300101234. I have called this number and have been waiting for over an hour, for a simple enquiry to ask. in the meantime, I have googled who the best landlord… Read more

insurer is. surely the other companies have more than 1 operator answering calls from the whole of Australia

Once my claim is processed, i will be seriously considering a landlord insurance policy switch.

This is simply not good enough

Worst insurance provider ever – I have opened a claim 45 days ago and still has not been processed. You need to wait at least 60 minutes to speak with anyone. Bogus and incomplete information is provided during calls. Open claims informationa re not available online. Definitely, the worst insurance company I have ever worked with. Show details

Impossible to contact – Rang with query - on hold 10+ minutes then they hung up. Emailed, but no response after more than a week. Rang again and immediately on hold, I hung up after 45 minutes in a queue. Why have insurance if it’s impossible to get in touch with the insurer? Show details

The auto renew is a terrible experience – The landlord insurance got auto renewed (debit my credit card) was a sneaky trick which should be banned. I needed to call them to cancel my policy for a refund. They said the refund will take 10 business days and it's the 9th day now and I still haven't received the money. It's not a good customer experience for even a simple refund. What's going on Woolworth? Show details

Terrible claims process – Great value until you have to make a claim. It took 5 months to complete the claim. I was never told all the paperwork they needed so kept having to go back and forth. They don’t assign you to one person so you have to call and talk to someone different every time and waste time whilst they read all the notes. Same with emails which they never… Read more

respond to in the 5 days they state so you have to keep having to call them. They even entered information into our claim wrong so we were underpaid. Will never use them again.