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Fantastic Furniture Tivoli
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Not FantasticSydney, NSW
- Verified purchase
A case for the ACCC
As with the below review (Furqan) I have had the same problem with the surface of the Tivoli sofa from Fantastic peeling off. Also the same response "out of warranty cant help sorry". Just proves what a cheap inferior product they sell. Save a bit more and buy from a quality furniture store. I am now taking it to the ACCC for their opinion.
Purchased at Fantastic Furniture NSW, Balgowlah.
6 comments
Jivani, been there done that, for the details on this issue please refer to your customer care department (Complaint Ref: 591177).
On 6 Feb 2020 Customer Care Representative Heather A advised the matt... Read more
Fantastic F.Fantastic Furniture
Hi Michael, I do apologise for the inconvenience this has caused. Please feel free to continue the discussion by email. Regards Nick and the Fantastic Team.
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FurqanSydney
- 3 reviews
Do not waste your hard earned money at Fantastic Furniture
Bought a really expensive complete set of Trivoli Modular Chaise Sofa Set from Fantastic Furniture Auburn with nice and comfy looking black cushions. In a couple of years the sitting area stitches started to unravel and one side completely lost its support structure from below. Very uncomfortable to sit on and everytime someone sits on it, takes with them a bit of peeled surface. Raised the matter with the customer service team and the response that I got was the sofa was out of warranty. People thinking about spending big bucks should not head...Read more
towards Fantastic Furniture as their products are not meant to last long. They will fail you immediately upon completion of warranty period and you will not even get a courtesy phone call from the customer service team to try and understand the issue. Do not waste your money at fantastic furniture. You have been warned!Purchased in May 2016 at Fantastic Furniture NSW, Auburn for $1,200.00.
4 comments
Fantastic F.Fantastic Furniture
Hi Furqan, I am very sorry to hear about this experience. If you would like to discuss the matter further, please do not hesitate to contact us by email. Our email address is reviews@fantasticfurniture.com.au Regards Nick and the Fantastic Team.
Hey Nick,
I noticed you have deleted my response to your team's previous comment. I would still want this resolved and therefore I have forwarded my correspondence to the above email. See if you coul... Read more
Given that Nick has removed the previous comments from Fantastic Furniture team, I am reproducing them to advice the viewers why they should not waste their money at FF. The crux of the FF response is... Read more
we make sure the product only lasts its stated warranty period and after that, it's not our responsibility. I will leave it to the buyer to decide whether to throw away your money on their sofas and await this response in three years time or just leave FF out of your preferred supplier choice: "Hi Furqan, thankyou for getting in touch with us. I'm sincerely sorry to hear what's happened to your Tivoli Modular Chaise. Whilst we understand the inconvenience this causes, respectively, we are not able to raise a warranty claim on a product that falls outside of its warranty period. I completely understand how frustrating this can be, and I apologize for the experience this has left you with. I am sorry you were not given a courtesy call from Customer Service. If you would like to discuss this further over the phone, I'm happy to give you a call at your earliest availability. Looking forward to hearing from you. Kind Regards, [Name Removed] and the Fantastic Team. "Similar opinion? Write a review on ProductReview.com.au!
Other Sofas & Recliners
huntersmummaVictoria
Not so fantastic- furniture and customer service!
Purchased the Tivoli 3 seater chaise (fabric) in 2017 from FF Maribyrnong.
In this time the structure in the arm rest has caved in and the headrest has completely separated from the base, does not sit flush with the rest of the sofa and can be lifted high enough to swing a cat in between.
My family of 3 have to squeeze on to the chaise as all the defects are on the other side of the sofa. All house guests are now welcomed to sit at our dining table (not from FF) as our sofa is just an accident waiting to happen!
Called the Maribyrnong store to ...Read more
Purchased at Fantastic Furniture VIC, Maribyrnong.
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meagainJervis bay, Nsw
- 11 reviews
Hm..okay if you rarely sit on it
3 seater charcoal fabric.
Nice to look at. Had to put together ourself. Feet included & backs on separate.
Thought the no cushion fall off would be a nice change with a family but the noisy spring the first time my 14 yr old tall son sat on it not great. (In the first week!).
The back cushions are annoying you cant let the kids lean over to get something they've dropped or give a hug because they are just rods slotting it in. The back cushions are comfy at first but before too long deteriorated, divots started forming have to lift them so th...Read more
1 comment
Fantastic F.Fantastic Furniture
Hi meagain, I am sorry to hear you are unhappy with your sofa. We would really like to see if there is anything we can do to assist, would it be possible to send us an email to reviews@fantasticfurnit... Read more
ure.com.au with photos of any issues along with your contact details and sales order number? Kind regards Ryan and the Fantastic teamSimilar opinion? Write a review on ProductReview.com.au!
JulianneJOLaunceston
- 4 reviews
- Verified purchase
Perfect!!
Very comfortable and easy to maintain. I couldn't notice this sofa as more fancy colourful sofas looked attractive at first sight. However, this black sofa looked more classy and considering the budget, it is more than perfect. If you are looking for modern, simple, not cheap material, comfy sofa, this is perfect. My brother who has a big frame with height of 175 enjoys lying on the sofa, saying it is so comfy for him. Hardly wear and easy to maintenance.
1 comment
Fantastic F.Fantastic Furniture
Hi Julianne, thank you so much for recommending us and taking the time to share your experiences! Our sofas are perfect for lying on. We hope to serve you again in the future! Regards Nick and the Fantastic team.
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Fantastic F.Fantastic Furniture
Hi There! I'm terribly sorry to hear what's happened to your Tivoli Sofa! If you can please email us at reviews@fantasticfurniture.com.au to confirm your 13 digit order number and best contact details... Read more
, we can investigate this further for you. Regards, Jivani and the Fantastic Team.