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- Verified purchase
A case for the ACCC
As with the below review (Furqan) I have had the same problem with the surface of the Tivoli sofa from Fantastic peeling off. Also the same response "out of warranty cant help sorry". Just proves what a cheap inferior product they sell. Save a bit more and buy from a quality furniture store. I am now taking it to the ACCC for their opinion.
Do not waste your hard earned money at Fantastic Furniture
Bought a really expensive complete set of Trivoli Modular Chaise Sofa Set from Fantastic Furniture Auburn with nice and comfy looking black cushions. In a couple of years the sitting area stitches started to unravel and one side completely lost its support structure from below. Very uncomfortable to sit on and everytime someone sits on it, takes with them a bit of peeled surface. Raised the matter with the customer service team and the response that I got was the sofa was out of warranty. People thinking about spending big bucks should not head...towards Fantastic Furniture as their products are not meant to last long. They will fail you immediately upon completion of warranty period and you will not even get a courtesy phone call from the customer service team to try and understand the issue. Do not waste your money at fantastic furniture. You have been warned!
Not so fantastic- furniture and customer service!
Purchased the Tivoli 3 seater chaise (fabric) in 2017 from FF Maribyrnong.
In this time the structure in the arm rest has caved in and the headrest has completely separated from the base, does not sit flush with the rest of the sofa and can be lifted high enough to swing a cat in between.
My family of 3 have to squeeze on to the chaise as all the defects are on the other side of the sofa. All house guests are now welcomed to sit at our dining table (not from FF) as our sofa is just an accident waiting to happen!
Called the Maribyrnong store to ...
Hm..okay if you rarely sit on it
3 seater charcoal fabric.
Nice to look at. Had to put together ourself. Feet included & backs on separate.
Thought the no cushion fall off would be a nice change with a family but the noisy spring the first time my 14 yr old tall son sat on it not great. (In the first week!).
The back cushions are annoying you cant let the kids lean over to get something they've dropped or give a hug because they are just rods slotting it in. The back cushions are comfy at first but before too long deteriorated, divots started forming have to lift them so th...
- Verified purchase
Very comfortable and easy to maintain. I couldn't notice this sofa as more fancy colourful sofas looked attractive at first sight. However, this black sofa looked more classy and considering the budget, it is more than perfect. If you are looking for modern, simple, not cheap material, comfy sofa, this is perfect. My brother who has a big frame with height of 175 enjoys lying on the sofa, saying it is so comfy for him. Hardly wear and easy to maintenance.
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