Reviewer Photos & Videos
- Jasper Jasper
- Verified purchase
Long term review - junk
Long term review...
We’ve had a leather Jasper for close to 18 months. It hasn’t stood up to basic wear and tear. The lounge it replaced looked better after 10 years then our Jasper does after 18 months.
We bought the leather configuration (true touch - ghost). I specifically asked how it lasts and was told that “it’s our best leather, top quality German leather and it will last”. Wrong! It’s poor quality garbage.
The leather seat cushions have worn at the L junction where both sides of the modular lounge meet - from people sitting on the loun...
Purchased in March 2019.
Long delays, wrong parts order, poor customer service
This is our 3rd lounge from King, in past years they were excellent to deal with. We ordered a Jasper lounge 3.5 months ago, and were aware of the covid delay. When it arrived today one of the arms was the incorrect size. So we currently have no back to half the lounge. When I called Chatswood I was informed that I would receive a call back within 10mins...5hrs later I rang back as had not received any calls. Apparently it will be another 2 months plus to get the correct arm for the lounge.
Really unimpressed at the incorrect ordering by staff, the inefficiency in handling customer complaints, and the inability to expedite parts when errors are made.
Purchased in November 2020 at King Living NSW, Chatswood.
Huge sigh of relief after reading some reviews
I have always wanted a King Jasper, loving the combination of fabric/leather and timber with such versatility. When the time came to purchase a new sofa I diligently read all the reviews and quickly became concerned.
However after being reassured by the sales staff and sending my mother in law into store to check them out I took the plunge.
I have had Jasper for a week, changed the configuration a couple of times and I have to say I love it. I believe this is a good quality piece of furniture, of course time will tell how it wears but compari...
Purchased in September 2020.
Jasper doesn't disappoint!
We ordered it for a certain space between posts and the staff over the phone were really helpful. It was out of metro area so we had to pay an extra $350 for delivery and put it together ourselves and get rid of the packaging however it was easy to do. It makes the space and is so comfy. We chose a blue brushed cotton fabric, as the property is used for airbnb and it has so far been really effective and durable. Also a good tip is to get an extra shelf so you can have soft or timber options!
Purchased in March 2020 at King Living NSW, Chatswood.
Love our King lounges!
This is the second lounge we have purchased from King in the past 5 years, both the Jasper. We loved our first so much when we were looking to buy a lounge for our holiday home we bought another! It was a little more than we were looking to spend, however after looking at other lounges my husband and I both agreed that we wouldn't be happy with anything else and would just compare any other lounge to the Jasper. The timing was good as King had a sale on and what we paid wasn't that much more than the lesser quality lounges we were looking at.... Overall the quality is good and the lounge is easy to clean and is in great condition even with pets and kids. We love the functionality of the modular and being able to play around with the layout of the lounge. The in store customer service was good and Kylie from head office/dispatch went above and beyond to help us arrange pick up from the warehouse. We get lots of positive comments about both of our lounges from friends and family who visit!
- Jasper Jasper
- Verified purchase
We love our couch! We have only had it for 3 months but don't have any complaints to date.
It is extremely well made and the leather is beautiful. I wanted fabric for comfort but was worried about the wear, as we plan to keep it for a long time, and am so glad I went with leather based on other reviews.
Purchased in April 2020 at King Living VIC, Nunawading for $5,140.00.
Best couch ever
This is an excellent couch , it sits 3 adults with ease and 4 adults if needed ,it is very comfortable and if l lay down ,there is heaps of room and it is a good size for a smaller room l would say to any one wanting a great couch this is it , love it !
Purchased in August 2020 at King Living VIC, Cheltenham.
So far everything is great
We've only had it a couple of months and we don't have children or pets so everything looks brand new. We received great service throughout the purchase and delivery was perfect. We're loving it.
Purchased in June 2020 for $5,000.00.
Absolutely love it!!
I bought my Jasper Metro about 10 months ago. The purchasing experience I could not fault. I dealt with 2 King Living sales people over a few visits to their Moore Park store. The whole process was extremely streamlined. I finally ordered from the NSW State Manager (Lisa/Linda)?.. I can't remember her name... but I bought a bunch of other furniture too. We moved things around the showroom to see what my Jasper Metro would look like with the Coffee Tables I also bought... played with various fabrics. I bought an Eto Marble Dining Table too and m...atching chairs.. again.. playing with fabrics for the chairs. Just a really pleasant experience.. and when you're spending thousands of dollars.. that's the way it should be. I can't understand how people are complaining about the fabric ruffling etc. What do they expect? It's fabric. It stretches! Give the cushions a hard bounce on the floor .. or a few good whacks.. and its back to looking like new!! It's same with all sofas... unless they have fixed cushions. I love the fact too that their designs last for years.. so when/if I want to change the covers/fabric.. I just choose a new one.. and King Living will recover it. Oh.. and its soooo comfy to stretch out on. Love it! Even my friends comment on how great it looks in my living space. I would definitely recommend King Living.
Purchased in November 2019 at King Living NSW, Moore Park for $3,499.00.
Looks good but not great for families!
We love the look & style of the sofa and the sales staff were helpful. Unfortunately the color chosen (beige) is not suitable for children as the slightest touch with grubby hands leaves a smudge. We paid extra for the ‘magic’ treatment but this doesn’t seem to make any difference. I also found the after sales support lacking and there seemed very little interest in helping. The sales staff gave endless assurances that the sofa would be suitable for our situation - both in terms of collie & fabric. A big disappointment!
Purchased in June 2020 at King Living for $7,000.00.
Crazy bad quality - don’t bother
Purchased the Jasper last year in March. Had it scotch guarded , cleaned by a ‘kings’ referred expert every 3 months and place a blanket on top of the cushions to further protect.. its impossible to keep this couch looking glam. The head/back cushion have also collapsed inwards. Seriously won’t not purchase anything from these cowboys. They have the brand name but the product is so disappointing.
Purchased in March 2019.
Poor workmanship and No Customer Service
I purchased the Jasper 2 in Palm Beach Sea Spray in January 2019 I paid close to $9000. I had issues with the fabric as it was piling straight away, I also had a faulty chaise insert. I had the fabric replaced I'm still waiting for the chaise insert. After one month the fabric starting piling again and the couch started to fall apart, the stitching started to open in several places. So I did some research and a lot of other consumers were having the same problem, the Palm Beach Sea Spray fabric is faulty. I called King Living and advised them o...f my issue again I was told that they would only replace my cushion covers if I pay more money and purchase a more expensive fabric. I agreed and paid the extra money. When my new cushion covers arrived the colours of the fabric do not match. So I have now spent extra money for a couch with mismatched colours. My last contact with King Living was on 21st of April 2020 they advised that I will be receiving new cushions covers at the end of June. It is now August and there has been no updates. I have emailed and phoned them several times with no reply or follow up. I understand we are living in strange times at the moment however a reply email or phone call would have been nice. Such a unpleasant and unprofessional company. I have now lodged a complaint with Consumer Affairs
Purchased in January 2019 at King Living for $9,000.00.
Great quality... Not.
Worst quality product I have ever own. Pictures speak for themselves. Within 2 years parts started breaking off/coming apart. I didn’t bother contacting them originally but had the final straw when the arm that should be removable completely broke and I can’t put it back in. On top of this, the fabric has pulled off from the back rest, the legs have snapped (the wood is such poor cheap quality), the springs have gone, peeling, cushions out of shape. Not to mention it’s not comfortable to lay on, its 100% just to be looked at. On top of it all, shocking customer service. I will pursue through consumer law as 4 years is not a life span for a couch. Will never go near King Living again. What a shame
We have the Baby Jasper in Palm Beach Grey - it looks fantastic in our unit and is easily wiped clean with the micro fibre cloth if we have any spills. We had it scotchguarded as we have a toddler and it was well worth it. They had to send us an electric de-piling device as it was piling a lot but other than that the quality seems good. I'm experimenting now with hand washing the covers in cold water and a mild detergent...I will repost if it works as it seems silly to have removable covers if you can't actually wash them and dry cleaning I'm sure is expensive. Overall I would recommend this couch.
Purchased in August 2017 at King Living for $3,500.00.
Caring customer service.
In times when things are rather strange I can only say how wonderful king livings customer service can be.
After having some initial (and understandable) issues with getting in to King to view their extensive furniture catalogue I was called by their Australian head of sales and provided a personal valet by their NSW State Manaager in store.
We browsed and bought and felt like nothing was too hard.
Thank you King Living. Perfect.
Purchased in May 2020 at King Living NSW, Moore Park.
Surprised to see negative comments
Purchased my Jasper 10 years ago. Didn't get the extra expensive leather, just standard. I have 2 dogs & 2 cats & sofa still looks great. Wondering if we are only seeing the negative comments & there's 1000's of happy customers out there?
Purchased in August 2011 at King Living VIC, Nunawading for $7,000.00.
Never again!! Received incomplete Sofa and had very terrible after sale service!!
Just received BRAND NEW Jasper sofa on 6 of Dec 2019. However, the chaise is sagged so badly, and super soft! We have been told the memory foam is long lasting and does not lose it shape When we purchase the Sofa...We contact customer service on Jan 2020 and half month later, they sent a technician come to check and said the BRAND NEW SOFA IS AN INCOMPLETE ITEAM that they forget to put dome into the sofa. They let us to wait for the dome and said we are expect to receive it by middle of March.
Now is middle of April, we are still waiting fo...
Purchased in December 2019.
Nice couch but susceptible to wear and tear.
Love the look and feel of our Jasper modular sofa, but do regret buying the expensive Italian made Prestige leather given the wear it has noticeably endured since arriving at our house in mid 2019. Two cushions already have had saddle coloured leather lifted off the seat cushions and the replacement costs to have them re-covered is $500 for the smaller seat cushions. I wouldn’t recommend buying this if you have young kids and want the leather to last.
Purchased in May 2019 at King Living VIC, Richmond.
- Jasper Jasper
- Verified purchase
Nice Lounge and stain resistant, however after spending $7,000.00 and after 4 1/2 years old, the springs have gone on 1 cushion. After speaking to King, they advised not covered under warranty, so I need to replace seat. Still awaiting quote but I know this will not be cheap. If I had bought this lounge from Fantastic Furniture or bought a $2,000.00 lounge I could accept that I may need to buy a new lounge. We do not have young children and there is only 2 of us using the lounge. Would have not expected to have this issue after spending this much money and particularly knowing it was from King Furniture.
Purchased in September 2015 at King Living NSW, Annandale for $7,000.00.
- Jasper Jasper
- Verified purchase
Honestly one of the best purchases I have EVER made
Bought a King Lounge because so many people I know have had them for 10years+. Let me tell you it is one of the best purchases I have ever made. Not only does it look incredible, but it’s so comfortable to sit on, even if you suffer from chronic back pain like me. I often fall asleep on it for the duration of the night. Fluffing up isn’t too bad and it feels brand new again every time you do it.
Almost bought a Natuzzi or a Nick Scali lounge though at King, I had an outstanding experience in store all the way to my home. I never write reviews...but I think this lounge is worthy of one because it’s phenomenal. And we should be supporting great Aussie companies. I would like to shout out to Maria from the Annandale store who provided us with world class service. She knew that I did not have a flare for design and was a bit nervous in making such a big purchase. So she took the reigns, examined my property/colours, then helped me make decisions very easily and comfortably. If she didn’t think something looked good, she wouldn’t hesitate in shutting it down (gently). I absolutely loved this about Maria and it gave me a lot of confidence about my purchase. All in all, this Jasper lounge has gotten 2 more of my friends to want to immediately buy one. I was lucky enough to get it on sale though it’s still more expensive than most other lounges. Trust and believe that it is worth the money. As the centrepiece of our home, everyone who comes over fights for the chaise and compliments us. Just to clarify - I am not in anyway a secret King Furniture employee nor am I being incentivised in any way for this review. I just know that when I love something this much, I want to evangelise it and ensure people share in the joy.
Purchased in October 2019 at King Living NSW, Annandale for $4,999.00.
Questions & Answers
We have great difficulty cleaning our outdoor sofa. I am keen to have it re-covered in a darker colour (it is cream). Is this possible, and how much would it cost? The lounges are still in excellent condition but the fabric has been very disappointing (mould and stains very easily).
Can I get the down cover Replaced that fits over foam mattress on my jasper lounge?
I've had new covers put on my concerto couch, so I would imagine for a fee yes. I would suggest calling Kings customer service, they are really helpful. There is usually a few months wait. Good Luck
Elizabeth R.King Living
Thank you Maddie for also assisting.
Thank you for your question. Yes our King Care Team can assist.
For a recover quotation, please complete the following:
Our King Care Team contact details are phone 1300 135 464 and email email@example.com.
Kind Regards Elizabeth
Looking to see how the Sonos Sub sounds in the media unit
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