Fantastic Furniture Tribeca Chaise

Continued to sell to customers even after you knew it was faulty and peeling everywhere – Lounge is not used much and still peeled everywhere and Fantastic furniture still sold me one after reviews by other customers stating that it was faulty. fantastic furniture should recall them and offer refunds. Wonder what the ombudsman will have to say Show details

Peeling – We specifically chose to buy from Fantastic Furniture after they assured me that their fake leather is better quality and has a longer warranty than those sold at Super Amart. Surprise, it's only the frame that has 6 years, fabric is only 3 years. Had I have known that, I would not have spent so much on a lounge that was not going to last. I feel… Read more

cranky that their sales staff can get away with giving you misleading information to pursuade you to purchase their product and then when something goes wrong they wipe their hands of you. Making a complaint about their sales ethics, it is wrong. Very disappointed and would warn others to go elsewhere.

Peeling chaise after 1 year – I too am experiencing the same issue with the peeling chaise. I was told that it was real leather and this is definitely not true. There is no reason why leather would peel after 12 months of use. Really upset. I bought this in January 2015, I know if I go there they wouldn't help as it has expired. But yeah if you buy this expect this only to… Read more

last no longer than 12 months. If they could provide another chaise at a reasonable price I'd certainly consider it because it is comfortable but it makes my place look extremely cheap. I will go back and see what they say.

Fake leather peel all through the house – Never shopping at Fantastic for furniture ever again. Purchased in late 2013 for $1699 and this year it went from a small bubble near the neck area, to peeling off a good portion of the couch and fake leather spreading into every nook and cranny. Daily vacuuming got so frustrating that we now have two bedsheets covering the couch. I would avoid this product.  Show details

Awesome lounge and then it started to peel – Bought in 2012, absolutely loved by me and anyone who sat in it. About 18 months ago it started to bubble in one spot, thought nothing of it and then all of a sudden half the lounge has peeled off and a trail of fake leather follows me wherever I go. Had hoped to get a fair bit more for my $1800...  Show details

So far so good – I would have had to use a single bed as a lounge suit Now I have my chaise lounge I can now relax on a real lounge suite thanks to Fantastic furniture  Show details ·  1

Disappointing peeling lounge (but great service) – Like others the lounge' unbonded leather bubbled and peeled, from bad to worse, within a month after only 2 years of ownership despite care. Spoke to Fantastic Furniture customer service and, as it was within warranty, we actually have a new lounge of our choice. Very professional but of course would have preferred to avoid it all in the first place.

Terrible product, significant peeling after less than 3 years – Purchased this couch less than three years ago, the couch is now experiencing significant peeling and bubbling of the surface, to the point where it is now badly torn, with only very mild amounts of use. Extremely disappointed that a couch nearly $2000 in value has deteriorated so badly in under three years. Given this I will never purchase any further items from Fantastic Furniture again.

Yet another peeling of the 'leather' – I purchased this lounge in 2010. Very comfortable and still retains its shape on the cushions several years later however it has experienced the same leather bubble and then peel the same as being reported by other users. Currently discussing the return and refund with Fantastic.

Dont buy it, contact surface is delaminating – I purchased a Tribeca Chaise for $1800 back in 2009, great looking & very comfortable. I was told buy the salesmen that the contact surface was real Italian leather (NOT BONDED) & the non-contact areas were other. Had I been told the truth I would not have bought it..! Just before the warranty expired it started to delaminate, at first I… Read more

thought I may have done the damage with a zip somehow so I ignored it, however it continued to deteriorate and 1-2 months post warranty its totally stuffed...

The use during ownership has been respectful and limited to 2-3 days per weeks by 2 adults only, no kids or pets.

I have since contacted the store manager from Fantastic Furniture (Dandenong) who has said he does not have any authority to help, and the manufacturer wont help as it was out of warranty by 2 months when it completely fell apart. VCAT here we come..!

Peeling Lounge, Fram still good and comfort still good – The thin black colour/leather/paint- however it is has peeled off in multiple places after just over 2 years. The peeling started around 12 months ago but thought we only had a 12 month warrenty. It was only having a discussion with a friend that he said he took his back and received a replacement no questions asked. He spoke to the store manager.… Read more

I had no such luck, although the store manager was away but I was assured our warranty was a couple months out of date and nothing could be done. My gripe is not only the lounge and it condition. From the purchase date I paid for it, delivery took another 2 months to get delivered when it was delivered the modular would not line up with the 2nd piece so I had to get that replaced and the we I finally got receipt of another lounge that was damaged and sent that back was 6 weeks later we finally got our current lounge . So even though that was my purchase date I have already experienced many months of inconveniences and would of fallen in the warranty time frame. My other mate claims down south she jumped up and down till something was done although this is not my style. Please buy with caution cause the material will give away before the structure of the lounge and yes it was comfy too.

Rubbish – The thin black colour/leather/paint- whatever it is has peeled off in multiple places after 2 years without much use, quality is terrible, I'll never buy anything from them again, they only sell cheap rubbish, I paid $2000 for this lounge, a few hundred more and I could have got a real leather lounge from a reputable seller. style Quality and Quality