Fetch TV Mini
VerifiedMPN: H626T306 reviews
In January bought Fetch mini gen 5 to replace mini gen 3. I wish I have never done so. Neded constant reseting, somethimes several times a day. At the end purchased Amazon fire stick, runs like a dream. Mini Fetch 5 ended up in the rubbish bin. $ 135 absolutely wasted. Show details
Hi.Seeing lots of people have viewed my 2 previous reviews, and seemed to agree with my issues with this dud Fetch mini TV box. And why we are all wondering why Telstra can't address the numerous problems we are all experiencing. Surely if they… Read more
wanted. This Multi Aussie Company would want to help there loyal customers. And resolve the problems we all have. I myself have been a Telstra customer for over 60 years. My family are all with Telstra. Why can't they see that was a mistake to shut down the Telstra TV box. I have 3 still. And so does my family. No one has ever had a problem with any of them. They worked great over many of years. I bet most people would agree. Please bring them back. Most people,I think have given up on the Fetch mini box. And tossed them out. I have disabled my one. And chucked is in a drawer. Hoping one day Telstra will do the right thing. And hopefully there Tec division will make good and fix them. The only good thing is that they were free.But with all the price rises that seem to happen a lot. We're they really free .By for. Cheers.
Follow-up · Hi. Keith here .I thought I would answer Follow up questions. 1.How did support respond. Did not have a clue how to fix any of the issues. I contacted the Tec Team several times. 2. What specific problems occurred. Some Apps don't work properly. ABC...Paramountplus...Plus some others as well. Some of the time. Media Player. Useless. Doesn't… Read more
Reviews with attachments
Don't waste your money on the Fetch box. It constantly crashes (9 times in 1 hour) then you can't return to previous program you were watching. At times while watching a program it speeds ahead a few minutes.. to the point you can't understand the show because you miss SOO much. It leaves you frustrated to try to watch the TV shows Show details
Really bad. Woeful. Do not buy a Fetch TV – Shocking. Do not buy. Cheap plastic build, looks like crappy components used. Bad quality vision, difficult menu to navigate. Not as good as TelstraTV. Fetch mini 4K just looks bad (the picture isn't clear) Nowhere near as good (clarity of image) or user friendly as TelstraTV (the current Telstra streaming box) that will no longer be supported… Read more
from Oct 31 2024.
Telstra (as usual) has shortchanged everyone here. It is Telstra's choice to switch away from TelstraTV (Why?) They are no doubt trying to save a buck on the fees they pay to ROKU (maker of TelstraTV) they have signed up with Fetch which is surely cheaper for Telstra in ongoing charge s- oh and they are a 51% owner in the company (there you go). Cheaper for Telstra as Fetch is by far an inferior and less user friendly product than it's predecessor.
Many people will not stay with FETCH after buying it (it's just such a bad experience) so what will happen to those units? They will likely join the TelstraTV units as Landfill. Good job Telstra. Price at launch was $200!! It's now less than $100 for a Fetch Mini - what does that tell you? No one is buying it and they have to move more units. But even at this cheap price - do not buy FETCH it's just bad.
Why does Telstra always do this? Can't trust Telstra with products they bring to market. They disrespect the customer and all Australians by trying to pass off this garbage as something you should have/use/buy. Woeful.
Worst tv experience ever - absolute crap experience - took my cash no activation - how bad can this get? – Absolute garbage not worth my time adding anything here what a load of nonsense fetch is. Show details
Fetch starts out okay but becomes unusable with updates – The Fetch is okay at the start. Nothing exciting but it did a job allowing access to some streaming services and allowing Dolby Digital sound - however the issues started when they updated the box and the system slowed to a crawl, didn't work some of the time, had to be reset frequently. The unit was working PERFECTLY until the last update. They… Read more
took my Fetch Mini Box that worked and I paid for it and changed it into a brick that we don't use and will never buy again. Why are companies allowed to do this? By the Amazon Fire Box - much better. (and it was on sale during Prime Days!) Now - this was for the former model but understand the current models may be made obsolete by poor updates and you'll be left annoyed and frustrated!!
If Fetch want to contact me to discuss this matter, please contact me using the details on the WebEnquiry [## 107352 ##] and the discussion you had with me ... The email chain is attached below.
Hate it so much – It's the most ridiculous set up, hard to use and always lagging. Telstra should of kept telstraTV on roku, fetch is absolutely horrible. Show details
Positive reviews
I love that it's compact and works over Wi-Fi without any antenna cables. The knowledge pack is useful for documentaries and the movie store has a huge range of new titles to rent!
The best part for me is the "Virtual Antenna" mode, I can watch all my live Free-to-Air channels over the internet without needing an actual antenna wall plug. It’s a lifesaver for the bedroom or a simplified lounge setup. Show details
Great for the kids This Mini 5 is a lifesaver for our busy house because it streams all the free to air channels over the internet without needing an antenna. We're on the Premium Access Pack under Kids pack, our kids love the channels and we get a movie rental credit every month which makes family movie night much cheaper. Show details
Negative reviews
I’ve regretted buying this box since day one. The "No Antenna" mode is a complete joke—Fetch aggressively compresses the "Live TV" streams into a soft, muddy, artifact-heavy mess that’s barely watchable. It is absurd that a basic TV tuner gives a crisp HD picture while this "premium" box delivers grainy, 1990s-quality video even on high-speed NBN.… Read more
They are clearly prioritizing their own data-saving over the customer’s experience. Marketing this as a modern "all-in-one" solution is deceptive when the core feature is this poor. Under Australian Consumer Law, this product fails the guarantee of being "fit for purpose." Fetch should be refunding every single customer who was sold this as an antenna replacement. It’s a major failure. Save your money and just use your TV’s built-in tuner.
Not a good product...at all. Crashes frequently and after latest version update will not play Disney. Navigation is awkward. Forget about using features such as fast forward and reverse. I now use Chromecast and only reluctantly go to fetch to play stuff purchased using Telstra points. Product support nonexistent. Show details
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Just awful, completely unbearable. Fetch will let you down from every possible angle, there's simply not one party of it that treats you right, from the remote to the box itself, to the online support there is not a single redeeming feature in giving this platform your time or money.
Recent reviews
I’ve been using the Fetch Mini for a while now and it’s honestly a good bridge between old-school TV and streaming. If you’re like me and sick of jumping between five different apps just to find something to watch, the Universal Search is a must-have! Show details
It is a terrible piece of hardware. Crashes, sound stops working, firmware updates fail, remote control response is pathetic. I don’t know why I was forced to throw my Telstra TV in the bin for this awful thing. I will buy another Apple TV box soon and take a hammer to my Fetch TV Mini. Show details
Unfortunately these things are junk. I've had Fetch boxes for years and they have always been a bit glitchy and unreliable, but have enjoyed the content when they worked. They recently offered a deal to upgrade my minis to the new 5k version, which I took advantage of. Unfortunately I bought two, neither worked out of the box and their support is… Read more
absolutely disgusting. Eventually I got one working but the other had a damaged aerial connection, which after weeks they agreed to take back. They sent a second hand replacement which also will not work. Sent them a message a month ago and have been completely ignored. Please save yourself the agony, find something else which may actually work.
Was given this by Telstra as a replacement for my Telstra tv box. Worst product. Constantly restarting. Sound often missing when viewing Netflix. Very clunky and poor quality in every aspect.
Streaming issues. Their signal is weak especially after 3 pm. Signal bearly reaches half of the designated strength and that's on paid services like being sports 1,2 and 3. Same weak signal n channels from vibe. ESPN 1 and 2. That never use to be the case though. Even with my fast internet and ethernet cable their signal is pretty low. Messages… Read more
on my mini box show low bandwidth and steam issues. Same box performance on Netflix is a different story. Fast internet easily buff ahead and I can fast forward and back with no fuss. All this is confirmed by closer inspection when trying to measure channels strength. Maximum there is 3.9 mb but most of the time each time I switched channel is shows mere 1.19 mb. This clearly shows that there is no signal strength delivery to the box. In the mornings seems to be a bit better when most people leave to work and no-one watch the fetch tv. I have tried to call their technical support and they tried to fix this on their end. However it looks that that changed nothing. I still have the same problem. To be honest it's very annoying when you pay extra for services and channels that are unwatchable.All I get is a black screen with picture appearing on my tv after 30-40 sec. Than it stops again... Frustrating to say the least. I really wanted to watch some sport on my tv and I don't mind paying for but at current state it's not worth it.
I recently purchased the Fetch 5 Mini (June 2025), having had an older model for a number of years. The remote control on the Fetch 5 is a huge improvement on the old, sluggish, remote which we have had to tolerate for years. It also works with the old Fetch box, which is a bonus. That is the only good thing I can say about the Fetch 5. Apart… Read more
from more streaming services being available through fetch (Spotify, Twitch etc.), I don't see a lot of difference, or advantages. My biggest issue with the Fetch 5 is that it seems to be incompatible with my television. I am told, by customer service, that there are some televisions with which this is the case, so before buying, I would suggest you contact Fetch and ask them to confirm it is compatible with your television because you will not be able to return the box if it isn't, unless they tell you it is. It does appear to work with my Hisense television, but it's early days and it did work with my Philips TV for a while before going AWOL.
The Fetch 5 is considerably smaller and lighter than the old version. This means that the connections are heavier than the box and, a couple of times, I found that the box had tipped up, on an angle of little less than 45 degrees. I expect this would cause issues with the connection as well. It needs some redesigning. Putting weight on the front of the box to hold it down would be a good place to start.
Dealing with customer service at Fetch is frustrating, to say the least. Customer service is only available via a web form, and from then only by email. It is clear that there is not a lot of technical knowledge there, as the exact same responses are copied and pasted with each new representative, as is typical call centre behaviour.
The final diagnosis with my issue was TV incompatibility, as I have stated, but I had to go through an entire rigmarole of resetting the box, changing cables and televisions for nine days. Each time, I lost all my login details for the streaming services it hosts and had to go through the whole thing of entering logins and passwords every time, which alone can be frustrating and beyond annoying, especially when I can't log into some of my services because the characters I used in my password are not available on the Fetch 5 keyboard. Unbelievable, but true!!
The only reason I have Fetch TV is because Hubbl doesn't have Brit Box. If it did, I would have ditched the Fetch mini a long time ago. If you are considering a set top box and don't want Brit Box, consider a Hubbl. I tend to use that for all my streaming services, except Brit Box. It really is far superior and I have found the customer service to be far more helpful than I found with FetchTV.
Message to Fetch themselves, stay out of the tv game! This is the worst tv box I have ever used! The software is absolute garbage! Only way to make better is to unlock custom software and allow us to install Android instead! This is unusable! Show details
Terrible, do not waste your money, got this to replace telstra TV and used all telstra points and it still isn't worth it. Slow, unintuitive, clunky, freezes and doesn't have all the apps. Randomly plays movies on start up, have to manually unplug to reset it everything it freezes Show details
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0 stars this is the crappiest thing i have ever used do not waste your money i never leave reviews on anything but have gone out of my to leave this one absolute junk! Show details
Is it Worth while Complaining about Fetch, I’ve Sat in Front of the TV listening to True Crime, :(:(:( but for the Life of me I can’t figure how to get the Picture up, Over an Hour lots of Swear Words. When we Switched from Telstra plus to Fetch we brought Two Fetch Boxes,;(;(;(;(;(;(( Nightmare on Elm Street.Frustrating can’t Navigate… Read more
anywhere,Fetch has a tutorial on the menu how to Use. Watch that and Still none the wiser. I complain to Telstra they can detect I’m getting Annoyed then Telstra feels threatened we will to Suspend this chat for an hour.Oh how Convenient DONT BUY FETCH BOX. if you are easy going this box will make you MAD.
Had no option but to purchase this after Telstra got rid of the previous Roku set top box. It’s junk! Have to unplug and reset the box to use half the apps every time. The previous Roku was far better and cannot see why Telstra chose to move to this rubbish! The remote control doesn’t even work properly. Absolutely useless and no not recommend!
I am really disappointed that I wasted the money that I spent on this product. There are too many problems to even list and I would advise anyone thinking of buying one to think again and investigate other products that do the same thing. Show details
Doesnt work, waste of time, have to plug and unplug, lucky if we manage to watch one show in 4 days, i give up, i wonder can i get my money back? Doesnt even deserve 1 star Show details
Piece of junk. Telstra sent us this to replace the very good Roku set top box. It crashes multiple times, you have to turn it off it at the wall socket to restart it and often it still won’t work and we have to repeat the procedure. The only app that’s working is the Netflix button. When we try to watch Prime, the whole thing crashes. The remote… Read more
control is clumsy and one has to press the same button several times for it to respond. After suffering with this rubbish for almost a year we are ready to toss it out and go to JB hi-fi and buy a different brand.
*WORKS ONE DAY, THEN NOT THE NEXT* Had this disappointing device since October 2024. Highly problematic. Get an Amazon TV Fire Stick 4K instead unless you like pulling your hair out! Often needs rebooting, meaning unplugging the power, plugging it back in & waiting for it to start up. You'll spend too much of your time kneeling in front of the… Read more
TV doing this.
Sometimes the remote doesn't work at all & sometimes it does. Sometimes I just give up because I waste so much time kneeling in front on this POS unplugging, plugging, waiting, failing, unplugging, plugging, waiting, failing, etc, etc.
Sometimes the subtitles don't come on when I want to watch SBS On Demand.
Sometimes the subtitles are out of synch by MINUTES!, or pop up out of the blue minutes after I've been stuffing around trying to get the damn thing to work.
The Fetch remote control isn't as intuitive as one might imagine but becomes clearer with use.
Some of the black buttons on the remote have text written in grey making it terribly difficult to read in dim light.
Sometimes the mere rewinding of a scene causes this garbage to freeze & lock up, rendering the remote control useless & unable to power the box down.
Sometimes I can hear TV audio playing when I'm on the Fetch Apps interface. I don't get it.
Sometimes the sound completely disappears, meaning you have to unplug the power & restart it.
Telstra has a history of releasing buggy, unreliable, not fit for purpose streaming devices - from the T-Box to the Telstra TV. I went through so many of those - I'm glad I've never had to pay for their junk.
When I first got it, it would consistently need rebooting, as many reviewers attest to, then it stabilised for a few months. Then the new firmware updated from Batemans Bay to Dugong Bay in March 2025 & the box wouldn't turn on properly, was freezing up & had to be rebooted again & again, then it settled down & worked.
When are you going to get this stuff right, Telstra??
Worst customer service and product quality – This product is the worst quality hardware and software I have seen. It is like something out of the early 2000's. The support team will not help you and they will rob you of your money at any chance they can get. Show details
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My internet provider discontinued with my fetch services and I can see why. This guys suspended my… Read more