Fisher & Paykel Series 7 60cm Oven OB60SM11PLB1

The oven looks great and works well however the volume of the timer alarm (even at 100%) is so quiet that unless you are in the kitchen near the oven and it's quiet you won't hear it. It you are not in the kitchen forget it, you just won't hear the alarm. There is no further adjustment. Second issue relates to the user guide (which is generally not good) and specifically information on how "uninstall" and move the telescopic shelf runners (there are 2 types, the fully extendable shelf - which is a breeze to remove and relocate and the "telescopic shelf" which clips onto the shelf runners. Easy to install but if you want to move the shelf higher or lower in the oven we've found it impossible to un-clip them (worried about damaging them) and the user guide is useless, there's also nothing on line that we've been able to locate. I rang customer service and they told me they would send me something "in the next hour or so" that's now four days ago. Very frustrating.

It doesn't work. Won't even turn on. 6 weeks later, no fix or replacement – I can't honestly tell you if it's any good as an oven, because I've had it for about 7 weeks and it's never worked. Can't even turn it on! It worked briefly when first connected, then went to sleep and can't be woken. F&P aren't interested in you once you've bought something, and the third party service company they've passed the fix to (The Applicance Guys) have misdiagnosed the problem, come twice to my house and it's still not working. I don't recommend either of these companies.

On a personal note, it looks like Christmas dinner will be cooked on a camp stove because something I purchased in August and was installed in October has never worked. "Luxury appliances"? I don't think so.