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Maca
Maca2 posts
  Online store

Bait and switch advertising. Advertise 'Free shipping' and then try to charge $160 for delivery. Annoyed me so much I have gone for the Concept2. They appear to hold their second hand value better as well. Show details

Verve Fitness
Verve Fitness    

Hi there, We’re really sorry to hear about your… Read more

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jimmy.jimmy55110
jimmy.jimmy551102 posts
  Online store

Bait and switch pricing. Price increase of 40% within hours, DURING the SAME sale period. I emailed them, no reply. I have email proof (attached). Very poor, would definitely NOT recommend.

Verve Fitness
Verve Fitness    

Hi Jimmy, We’re really sorry to hear this and… Read more (+1 reply)

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Simon
SimonVIC10 posts
  Verified Online store

Flaking on black coating of weight plate holder, no support – Zen power rack black coating flaking Per photo, the black coating on the weight plate holders (both of them) have started flaking and coming of. I'm very careful with how I use this. No one has replied to my support emails, it's been over 10 days. They were great in sales support, the opposite after the sale has taken place.

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Brycel
BrycelQLD
  Verified Physical store

Poor quality – Have used a lot of Verve equipment setting up a private PT studio (+10k), not happy with the quality compared to other brands. Didn’t go with them as the main supplier as when getting quotes done they kept adding things i did not ask for onto it like extra storage pieces etc. which kept delaying as i would have to get them to correct the quote. … Read more

Still purchased some racking, benches & barbells.

Almost all of these things have had defects on them listed below: - racking powder coated patchy and thin, looks like it’s been recycled and reported coated as scratches dents exist brand new out of box - barbells have chrome finish peel within few months this after purchase - benches are poorly designed for price point and have heavy & sharp designs that make moving them around annoying - bench snapped on client when they sat down after 6 months of ownership.

Wouldn’t recommend the brand, they are an hours drive away and I can’t justify using them despite locality due to poor experience with their equipment

Sharps
Sharps33 posts
  Online store

No response – Had a broken part on arrival. I emailed and had no response. Update - just had a response and they are replacing the part. Show details

Mark
MarkVIC
  Online store

Total gym fit out with Verve equipment – Over the last 18 months I have purchased the following from Verve: Commercial power rack Spotter arms Australian J-hooks 3 x Elite barbells 1 x trap bar 1 x safety squat bar Coloured bumper plates dumbbells kettlebells olympic rings barbell collars 1 x flat bench 2 x adjustable bench deadballs barbell jack medicine balls and stand. So I'm in a… Read more ·  1

good position to make a fair and accurate assessment of the quality of the equipment. All of my purchases have been from Verve's high-end range of products, so it's very expensive. But I would say the price is fair in comparison to their competitors and what you receive.

The quality of the products is mostly outstanding. With anything that is manufactured overseas and is logistically in transit for a long time, there has been instances of damage sustained during this stage. In instances where the damage was not acceptable, Verve replaced the items no questioned asked.

If I had to pick 3 things that were disappointing they would be:

The powder coating on the commercial power rack is very thin, and absolutely not up to commercial-grade standard. The rack itself is sturdy, but the powder coating although looking good, is horribly sub-standard for a piece of commercial-grade gym equipment that sustains knocks and bumps. The kettle bells chip very easily, and like above, the powder coating is not up to standard. The coloured bumper plates have lots of examples where the rubber coating/colouring is not consistent. The moulds that were used obviously sustain damage where particles are introduced to the rubber creating anomalies.

Things that were the highlight:

All the bars I've received are outstanding. The benches are definitely commercial-grade in terms of weight and durability/comfort for the padded area.

I hope this helps potential buyers.

Cheers.

Mark.

Harley
Harley
  Online store

Stoked! – Wicked equipment, solid price, all round stoked on the rack I received. Made covid lockdown a breeze working out at home. Show details

Joshua C.
Joshua C.
  Online store

Fit out my entire gym – After shopping around all the main gym equipment suppliers I ended up with verve as they were the most helpful with my goal of fitting out the entire new gym. One of their team was in contact with me daily helping me with every detail. The equipment looks amazing and the rage of different pieces really sealed the deal for me. Great equipment stacked with the best service I’ll be using Verve again for my next gym  Show details

Greg
Greg3 posts
  Physical store

High quality products and good service – Staff were very helpful and great to talk to in store. I bought the rowing machine and hyper extension, both products are very high quality. I found all of their products in the store were high quality and am planning on getting a lot more from them. Highly recommend Verve.  Show details

Kyledb
KyledbQLD2 posts
  Online store

Great products – Ordered the power rack and a few dumbbells and I was not disappointed. The quality is really good and also very easy to put together. The customer service was very friendly as well. Will definitely recommend to my mates.  Show details

Sam
Sam3 posts
  Online store

Perfect every time – I love the quality of the gear and I'm always so happy with it. It's the best customer service I've received anywhere and with their fast shipping it usually arrives next day! I can see why nearly all their reviews on trustpilot.com are 4 or 5 star and I get all my fitness gear here now.  Show details

Melissa Crawford
Melissa CrawfordNSW4 posts
  Online store

Had to wait 2 months for a Defected Squat Rack – Customer service was beyond horrible. I had a very terrible and disappointing experience with Verve. I Had to wait 2 months for a Defected Rack that was supposed to be one of the best racks in the country. I decided to shop with Verve because of the reviews I had seen online. I will never shop with this lot again!!! Show details

Verve Fitness
Verve Fitness    

Hi Melissa, We cannot find any order from you, and… Read more

Grant T.
Grant T.8 posts
  Online store

First time buyer – Have ordered online. Hoping the rest of my order arrives soon. the website was clear that I needed to wait until the goods I ordered were in stock so no complaints. Hope the quality is good. Show details

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