Flexicar

Absolute incompetence. Such a shocking amount of negligence in my experience. I was given a car that literally had a dashboard message showing the vehicle required urgent repairs from the dealership. The first two vehicles when I arrived at the pod had dead batteries. Customer service seemed to not give two sh*ts - ironic how the IVR requests… Read more

customers not to be rude when in fact my experiences so far have been instances where the operator was so rude.

ABSOLUTELY AVOID: A Complete Failure of Service and Functionality (1/5 Stars) If I could give zero stars, I would. This company is clearly not in the business of providing any actual service to its paying customers; they are simply in the business of collecting fees. The entire experience is abysmal, starting with their dodgy and glitch-ridden… Read more

mobile app. The UI glitches constantly, leading directly to frustrating user experiences and, worse, overcharging. When you inevitably try to resolve these issues, you will find that the company actively refuses to provide any refunds or credits. The customer service team is, frankly, the worst I have ever encountered. They are incredibly rude, completely incompetent, and desperately require fundamental training in basic conflict resolution and product knowledge. The Customer Experience (CX) is genuinely non-existent. Save yourself the headache and your money and look elsewhere!!

-- Dodgy app that didn't let me log in for a few months, despite reinstalling multiple times. -- I was charged a parking ticket when I couldn't park the car in the designated spot because there was another car there. -- I've also been constantly overcharged for overtime even after reaching the parking spot on time; I have to keep reaching out… Read more

to customer support for this.

Their one advantage used to be cheap prices (no charge on distance), but now the prices are variable based on distance coverage as well. Having been a loyal customer for more than five years (since before Covid), the experience has only gotten worse. Being charged a parking ticket and not being able to refute it due to lack of evidence, despite my history as a customer, is incredibly disappointing. I wish I could give a negative rating.

Convenient and affordable car rental service. Helpful and friendly customer service as well – Helpful customer service. Directed debit at the end of driving, toll fee deducted 2-3 days after the booking. Several sizes of car. Range of options. Car is dirty sometimes. Good for student. Show details

Appalling - booked car, hybrid vehicle, could not unlock and customer service inform me that the battery is flat and to call roadside assist. They can tell remotely that the battery is flat!!! Then unable to issue a refund telling me I need to email and apply.

Well priced; good customer service call centre because you'll need it - the app is utterly useless..hard to book, and even harder to end the booking. Any problems - like overcharging have to be by email, and responses are infrequent. Show details

Booked a van 29 March near my home and organised people to help move. One day away from the booking received text that van wasn't available due to mechanical issues and reassigned a van on the other side of the city, at least 30 mins away from my home. Sent email advising this was not convenient as would mess with my schedule - you have to… Read more

carefully time how long it takes you to go to where you need to go and allow extra time for traffic etc and I had booked based on the van near me. I would need to extend booking for at least another hour or 2. I ended up joining GoGet and using them, cancelled by Flexicar booking. I received a generic reply from Flexicar on 30 April - 34 days after my booking - effectively 'sorry for inconvenience...but we don't really care'. I do not recommend Flexicar.

Incredibly disappointed by Flexicar. Been a member for years, and in the early days they were great. Cars were relatively clean, service was good. Accessing the car was easy and user friendly. Then they sold out and of course we as customers got sold out too. The 'new' app is now buggy and makes the check-in process a nightmare. Who has time to… Read more

stand there and take 15 photographs on a slow and inefficient app that constantly stops working mid-way, and you have to start all over again. Once, I failed to get in after attempting the photo-taking process 4 times, called up for help and was told they couldn't help. Didn't get the car, got charged for it though. Very efficient in taking money.

Then there's the cold staff on the other end of the line when you call up for assistance.

Once, there was no fuel card to be found in the car, and despite sending a receipt immediately and chasing up for 2 years, they refused to acknowledge or pay me back.

The cars are now filthy, usually covered in pet hair and sand. They don't seem to care if people smoke in their cars either.

My only other reliable option where I am is GoGet, and despite the higher costs, they are worth it.

DO NOT USE FLEXICAR.

Booked the vehicle for a simple point A to B and return trip. Returned the vehicle 20 minutes early. Received stream of text messages about it being returned late, and account being suspended. Received an invoice for late car return charges. Called their customer rep who advised they can only resolve such queries by email request. No matter how… Read more

affordable their car rental cost is compared to other options, it's hard to recommend their service, considering having to deal with incorrect and unwarranted fee charges and messages

Had been with flexicar for a number of years and just tolerated their inefficiencies as I lived inner south east. Had no issues when moved out west and would book once a month a day or beach drive. Logged into the app and got told to revalidate my license. Logged in a couple of days later and got declined. No emails, no nothing. Terrible customer service and will not be reapplying for substandard service. Caveat emptor Show details

Flexicar Review: A Complete Letdown After 15 Years of Loyalty After 15 years as loyal customers, we have been appallingly let down by Flexicar. We had a four-day booking (Friday morning to Monday night), but on Sunday afternoon, we misplaced the car key somewhere in Berwick. Expecting some level of assistance from a service we’ve relied on for so… Read more

long, we were shocked by their response.

Flexicar’s “solution”? Just leave the car where it was. No offer to help retrieve the vehicle, no alternative arrangements, and worst of all—no concern for how we were meant to get home. We had done a lot of shopping over the weekend and had our luggage in the car, yet they made no effort to help us with our belongings or even suggest a way forward.

To make matters worse, during the phone call, they stressed twice that if there were any parking fines, they would be on us! No assistance, no empathy—just a reminder that any consequences of their inaction were our problem.

After 15 years of loyal custom, we had expected some level of road assistance. Losing keys is a fact of life—people lose things all the time! Where is the risk assessment for such an inevitable situation? No backup plan? No process to deal with a common issue? It’s beyond disappointing.

How is it acceptable to leave customers stranded without a backup plan? Their indifference was staggering. After all these years, we expected better. Clearly, customer service and basic responsibility are not their priorities. If you’re considering using Flexicar, think twice—because when you actually need support, you’ll be left high and dry.

Dodgy and terrible customer service – Very dodgy company. Would not recommend at all. Might rip you off like they did to us claiming you accepeted the things thats not accessible like their terms and conditions page. Terrible customer service.

Terrible company to deal with, no customer service – I set up an account, they took my money, I went to book a car and it would not let me book. After further enquiries I was told that my account was not approved, they gave no reason, they refuse to respond to my emails, they have no phone contact, and I'm still waiting for a refund. Terrible company to deal with, no customer service and not to be trusted with your money!

AVOID AT ALL COSTS – Disgraceful, incompetent, non functioning app (over 2 years), lazy and poor customer service. Get the picture? Show details

Stay Away - Unethical Company – When trying to return a Flexicar I noticed that a vehicle was illegally stopped in the bay. This is a common occurrence in the CBD and Flexicar should have plans to circumvent this. I called their customer service department and was advised to park the car in any 1P/2P/4P spot nearby, to advise them of the cars location and that any infringements… Read more

would be passed to the car illegally occupying the spot.

This was not the case. Flexicar did not move the car for 40+ hours. As a result, I received a fine in the mail. I tried to appeal with them but received a rude, dismissive email that took two weeks in response stating that it was my fault and that their maintenance personnel are busy with maintenance and do not have time to move cars that have been misparked. How is this ok for a rideshare company? The fact I am now stuck with a $215 fine for something that is not my fault or responsibility at all.

Stay away from Flexicar at all costs. This can, and will happen to some bookings and Flexicar are not accommodating to this common issue whatsoever.

Refund if deposit $200 – Waiting on the deposit refund as it states 7to 21 days. It’s been a month and a half business days and have emailed requiring about the refund and no reply, even tried the contact number and no answer hmmmm how do I get this back?

Don't use flexicar – Flexicar rentals , seem cheap but when I get a call why I did not pick up car, the dates where wrong of what I had booked. I'm sure not my fault. I called flexicar about the issue they didn't care and said rebook and no refund on deposit. What a bunch of..... EZU car rentals where awesome and said mistakes happen and they sort if flexicar did not help. Show details

Avoid them with a ten foot pole! – Honestly no words can do justice how incompetent this company is, just another brand hiding behind an even more corrupt Hertz group that just destroyed everything that used to be good about Flexicar. From the new app, booking process, managing bookings, customer support, vehicles, there's not one part of the process or service that ever works in… Read more

the most basic way you'd expect. The app is horrendously glitchy, managing bookings is so painful that you need to call them up nearly every time (the hold music for Flexicar literally gives me PTSD now), the cars aren't maintained or cleaned or get trashed, stickers get removed, the QR code for the vehicle manual still goes to a dead website link (been like that for 12 months), even something as simple as figuring out what the PIN code is for the Fuel card they can't even get right. Some of the issues I've faced include 4 instances of cars having flat batteries, 3 instances of missing car keys, 2 missing fuel cards, and all of the USB cables in the cars have slowly all been stolen and not replaced so can't even use Apple CarPlay in some cars for Maps let alone charge your phone. But it's the customer service or lack thereof and the complete rudeness by both onshore and offshore customer service agents that just shows an even deeper cultural problem at play. Any issue you report goes nowhere and never gets responded to, and I've never once had an email replied to without calling. 2 weeks ago my account got suspended with no notice or explanation because of an incorrect fee that was charged, which was waived anyway, the 'manager' looking into it is apparently the only person that can unblock me, and despite being assured I'd hear back a week ago, it's now Christmas and my account is still blocked. Relying on Flexicar as car sharing meant I wouldn't have been able to see family for Christmas. Thankfully, a main competitor came to the rescue and got me set up in no time - they've been a total breath of fresh air with an app that actually works, allows you to manage your booking instantly without glitching out, even basic stuff like push notifications and as soon as placing a booking, it letting you know the PIN code for the fuel card, all the basic stuff you expect that Flexicar just has no literal idea!

New App and booking system is garbage – I'm a Flexicar customer of 7 years standing. The new App is completely NOT user friendly. It does not have the functionality, ease of use or speed of the browser based system it replaced. It's very difficult to find cars that are available in your area and to find a time slot when a car is available. Calling an operator is no good as you need to… Read more

know the name of the car you want to book beforehand, or so the operator told me.

BTW I'm part of an App development team developing Banking software for customer use.

I'm off to the opposition, GoGet, after 7 years with Fkexicar.

Worst car hire company – On booking a car in MELBOURNE for 8.30am pick-up to attend a wedding 2 hours away. No car was in sight, I spend 30 mins looking for the car. Called multiple times and finally Flexicar gave us a vehicle that was parked a block away in place of the other one. We took this car albeit missing the first part of my daughters ceremony. I was livid. I… Read more

have called and emailed Flexicar at least 8 times 6 emails with no response other than we look into it , that was in September . Two months later not only have I not heard from Flexicar , they charged my credit card for the upgraded car that we didnt ask for .....NOT IMPRESSED STILL WAITNG :(

Can't trust this share car! – I have a business account with Flexicar and always book a car for business meetings. I was so frustrated when I cant find the share car at the dedicated space as directed by their apps. Tried to call the office for help, but waited for ages and no one to answer the phone. I was like helpless and hopeless for this share car service. It wasn't the… Read more

first or third time's but happened constantly when you are the rush to attend the meetings. Overall, this car is not reliable and be prepared for a plan B.