Foxtel iQ4

UNMITIGATED DISASTER Had the iq4 for a couple of weeks. Reset at leat 20 times. Collapsed every time replay of recorded content is attempted. Just horrendous. Surely I can get better than this from expensive FOXTEL Show details

What an experience to close Foxtel account – Don't try to close your account with Foxtel - the way they push you through a process is appalling! I tried to close my account - which I was sure I did online - oh no I still got a bill - I then rang through to disconnect after my bill said I would be losing services - I was told still had a balance to pay = which I did. I had packed their… Read more

equipment, and paid for the pick-up - but no pick-up. I then was put onto the Loyalty team who tried to convince me to stay - the guy, I believe showed bit of aggression when I said I was not interested. However, I then received a text to say I had not given them back their equipment and lo and behold another bill! Now, I am annoyed. I rang through and after explaining the situation and put on hold I was told I still had a balance of $20 or so to pay. I said I am not paying it. I was then, after a wait given to the supervisor, who was being a wise guy and asked how he could help me. I asked why I have to go through the whole process again and why I wasn't warm transferred - he said he wanted to hear my side of the story, Isn't that what the customer service attendant would have had? He proceeded to tell me that because of the payment cycles I got the bill and would automatically get another - WHAT??!! This is harassment - and I still needed to pay ...........etc etc NO I wont! Leave me alone!!! how unprofessional -

Biggest load of crap – Updated to IQ4 in Sept 22, had pixilation very badly (Foxtel advised we needed a new aerial which we did not get) could only record 1 HD channel and 2 FTA channels in non HD. Foxtel would not work last Saturday so we were sent a new IQ4 box. Received and set up, but we can now only record 1 FTA channel, rang Foxtel said that’s right, and when… Read more

stated we could record 3 channels last week and new box only records 1, too bad so sad. Funny thing is the pixilation has now gone and no new aerial. Bloody useless piece of equipment. Going to go on and look at Fetch and get rid of Foxtel.

Continuous faults with system – We have been having a lot of problems with the IQ4 box. .Some are intermittent, such as failing to play recorded shows. Often when selected we just get a blank screen. Then later they can be shown. The other main problem is with Netflix and other apps. Sometimes they will just not load at all or partly load to 24% then say they are unavailable.… Read more

This is B/S as they play perfectly well on a computer attached to the same wi fi about 1 M away from the IQ 4 box. Wi Fi is hi speed cable to the premises and works well. In the last ' fault fixing' the whole IQ4 box was reset- meaning that we lost all of our prerecorded shows. The Netflix problem remains- but still works well on the computer-not sure yet about the recordings. We were informed that the Netflix error will require a 'case manager' who will get back to us within 5 working days - despite Netflix working on the IQ4 box for years with no problems. This is just not good enough. The Netfix fault finding guide -from the IQ4 box -also shows no issues. Perhaps we have been 'upgraded' and we have software 'issues'

Each fault finding session takes hours, especially when we keep getting logged out of the system and need to log back into the system to finally get to a real person. This has happened three times this month with numerous resets!

From our experience and other comments on this blog Foxtel is clearly having continuing software issues, or perhaps in addition we need a new IQ4 box. We have been with Foxtel for over 10 years. My impression at the moment is that they provide a substandard service at a very premium price

Love my Foxtel IQ4 – I have had Foxtel for nearly 3 years now have two IQ4 boxes love the update from a few months ago happy to see YouTube now looking forward to when prime video comes and can not wait till IQ5 launches but other than that I also have the nbn unlimited with Foxtel to love my Doco’s really love the ultra HD for the movies and sport just wish there… Read more

were ultra HD doco’s love tge start over now after the recent update especially with the ultra HD movies channel only had one problem with my second IQ4 box sent a teck put to replace and fix it to me there is always something to watch or stream and Netflix is apart of my package as well just pay a little extra to get that in 4K carnt wait to all streaming apps are on the Foxtel box then I can truly say I fully love Foxtel hope one day they go into mobile as well don’t no why they havernt yet and once all apps such as Disney plus Apple TV+ Stan are on the set top boxes this will be the one box to rule them all also for some reason I only deal with the Austrlia call centre to me that’s fantastic thanks Foxtel looking forward to a new box coming soon abs all free to air apps on the box as well as Disney+ and Stan in the future I really think if you don’t already have Foxtel it’s the best time to get it abs I would strongly recommend getting the internet with them to

Faith redeemed upgrading from iQ2 to iQ4 – I understand why so many people had such disappointment and bad reviews about iQ4, because I was one also complaining too back in 2015. They convinced me to switch back then after moving into a new place, my experience was the same as most bad reviews here, immediately switched back to iQ2 and never look back since. Installed iQ4, tested and… Read more

browse it as fast as like never before to try to find fault, I couldn't. So far, its the best experience. I think the wait is worth it being now we are in much mature streaming age compare to 2015 then streaming service was new. I have a TPG FTTP now, compare to 2015 I was still in ADSL (fastest and most affordable then in AU). TV Guide is in Home button including all other functions which makes sense instead of have a TV Guide button on the remote. The one I used most is the Voice button, I can search any program using my voice without having to type search the program. Love it and it's great! I think you should give it another go, and make sure you are on the top speed internet plan. Enjoy!

Love the choices but not the remote control – I cannot find a stop button on the remote. I find it harder to find where I need to be. It takes longer to get to library and TV guide.

Why is my IQ4 Remote Going through 2 Battery's a Week – Upgraded my IQ3 to IQ4 I would like to know why my Remote goes through 2 AA Alkaline Batteries a Week, Had 1 Remote Replaced and the Second Replacement Remote is worse than the 1st one , I think it is Because the new Remotes for iQ4 have a Blue Tooth Light on the Box and on the Hand Control also Home Light and a Speaker Light always flashing you… Read more

just have to touch it and they light up Going through 2 Batteries a week it is annoying always looking for Batteries this is not normal

Better than the previous units! – Easy to use and has a massive hard drive for recording not only Foxtel channels but also free-to-air channels. It's also convenient to have instant rewind and scheduled program recording. We had an issue with the first box they sent us, however it was replaced with no fuss at all. Show details

The '4K' channel is a farce – We have the iQ4 and a Samsung Tv with 4k. Supposedly have a dedicated 4k channel they would only play 4k shows/program to enable the viewer to properly experience 4k. Instead they are playing movies from any date and certainly not 4k. Why call it you '4k' channel when it plays any and everthing. Show details

1q2 is better – Was forced to change to 1q4 as iq2 will cease operation 2023 for me iq2 has way better functionality and iq4 is backwards in tech i am considering downgrading or getting rid of foxtel altogether now Show details

nothing but crap – the IQ4 box record function is ok but watching the programs u have recorded you can only watch them 1 at a time the IQ3 let you watch the program without having to select the bext after it stops inwish i had never upgraded foxtel is a rip off

Terrible battery life on remote – Was sent a "free upgrade" of my remote which has voice active. Every week or two we have to replace batteries. We get the long life batteries so the cost is getting silly. Today swapped back to our old remote (we rarely used the voice feature) where the batteries could last up to a year Show details

IQ4 OK, BUT added complexity and poor search function – Upgraded my mother from iq2 to a 4 and got a free TV antenna as well because now free to air comes in separately from foxtel, from the antenna. Unfortunately now the search function does not work on free to air stations, only foxtel. Really bad outcome. You have to know now exactly what you want to locate and need a tv guide or scan one program at a time to find what you want. Really challenging for seniors. Show details

Foxtel iQ 4 Voice remote crazy short battery life! – Free remote upgrade from foxtel to voice remote, Just changed back to original as I can't keep up with the replacment battery aspect. Literally have to replace them once a week maybe two at the very best and thats using the best brand battery out there in my opinion. Think this is a product released too soon as they would have to have know it's faults. While it works its just not practical. Show details

Access movies in streaming service – Can't access movie channels in streaming service has some movies there but just says please check back soon but nothing works to fix issues everything is fine working good just steaming movies area Show details

IQ4 not so good – I got a free upgrade to 1Q4. Firstly the new remote has no stop button. I can't record anything from on demand I liked the set up of the IQ2 the best. Bring back that formula please. Show details

Thanks but no thanks! – I work out of home so most of my favourite shows were recorded I’m very happy when they’ve upgraded my remote to IQ4, free! BUT, this doesn’t have Library and Stop buttons which is both convenient and efficient on IQ3. This is the only remote control I have with no stop button. Try to google how to stop recording on Foxtel iq4 remote, it suggests… Read more

to press 108 (a window asks “return to live tv?”) then stop button (where’s that?). You’ll end up watching Simpsons (Fox8). Obviously, the person who designed this didn’t think this through I might be wrong does anyone know how to stop your recorded show on iq4 remote? I access library on home and just press back to stop.

IQ4 is the worst fun I’ve ever had – Until I “upgraded” to the IQ4, my Foxtel life was uneventful. Now I’m constantly rebooting both boxes as they lose internet connections, drop out in the middle of shows and constantly failing voice remotes. The IQ4 is the most frustrating piece of equipment I’ve ever had and I’m very close to just sending it back and saving my money. Plus: no… Read more

direct access to TV Guide or Library which just doesn’t make sense for two of the most used access buttons. Shame on Foxtel for forcing this crap equipment upon us!

Bye Foxtel – Had an IQ2 for years and Foxtel upgraded us to an IQ4 and that is when the trouble started. Our box spends more time broken then it does working, it can't find Netflix, sometimes doesn't even start, we can't record anything because it can't locate the hard drive and when it finally finds the hard drive it claims it is 100% full and nothing will… Read more

play, be deleted or recorded. Numerous phone calls, 100s of resets, factory reboots and software updates and they still will not replace the box. We have excuses every time we ring so have cancelled our service, I not paying for something that doesn't work.

iQ4 review – put simply it’s a dog box nowhere as good as the older model and the way the system is installed you can’t get most free to air channels, basically made our tv room a no go zone and we go to another room to watch FTA Show details

Latest “upgrade” is a farce – Identical issues as Richard from Queensland for about 5 weeks. It appears that “hundreds” of Users have encountered the same issues. No Disaster Recovery Backup for the Change and Engineers are no closer to resolving the issue from their end. So, a new set top box delivered, even though no issue with the old one, by the way. So tonight… Read more

received a call to see if the issue was resolved. Um .... “no”. So, latest fix was to do a complete system reset. Seems to have worked. For now.

IQ3 was far easier to use – Picture quality is better, but user experience is very bad compared to the IQ3. No direct button to tv guide, or saved movies (formerly planner button). Internet connection is not good- all other devices work perfectly fine, as did IQ3. Glad i didn't pay for the "upgrade"  Show details

Overpriced Rubbish – IQ4 Always needs a reboot. Msg is "Trying to load content" restart foxtel & reset modem until it happens again ( every couple of weeks). Wifi works without a hitch with apple tv and chromecast. Foxtell wifi is is always troublesome and very frustrating. Time to say goodbuy and use other more stable systems. Show details

Love our Foxtel IQ4 – Great value for money! Cant live without the crime channel (for me) and hubby cant live without his sport and car shows. Service has been great from Foxtel and we had a friendly gentlemen install for us.  Show details

New Satellite Link Old Customer – F1090 error & other. 3+ hours navigating their system after 2 attempts. Get told Foxtel not open after hour on phone following instructions. Doesn't work. Then you have to go back through the whole process again the next day. Suddenly, the set top box starts to work correctly, why now? Why not last night after same process? Complain? Forget… Read more

about it, easier to contact the Pope. Disconnected me after insisting on a manager to complain to. This corporation is circling the drain. The only time they'll talk to you within a reasonable time is if you want to buy something.