- Verified purchase
Franke Fragranite Basis BFG 621 Onyx
Currently doing a kitchen renovation and we chose to install a Franke sink. Yes I agree they look great and yes the description sounds like it’s a wise choice so we were sold on it.
Yesterday the tiling around and behind the sink was taking place. Upon cleaning at the end of the day I found a chip/nick along the edge of the sink. I’m not too sure what the tiler has done but I’m left with a chipped sink before even getting to use it. Contacted customer support who were not interested in helping because it isn’t a manufactured fault. I actually i...
Purchased in February 2019 for A$1,200.00.
Great looking sink.
I was doing a Kitchen update / reno that included replacing my sink. We had an enamel sink that would easily mark. After that experience, my wife insisted that we get a stainless steel sink that would not mark…… then I saw this sink. WOW – looks great. I showed my wife and she said “you know what I think of coloured sinks” but the salesman explained this a type of stone (80% quartz sand, 20% hard acrylic resin). It does not mark, it will not stain. We have had it for 8 months and he is right. It still looks great.
This model can be left or ...right handed, you simply cut the hole for the tap on the side you want it. Service is VERY good. The unit was meant to come with a special drill bit for cutting the tap hole (allows the units to be a left or right setting) but ours was missing. Even so, cutting this hole was making my plumber and I nervous (I had heard that if you get it wrong, you can crack/wreck the sink). I put a call in to the service centre and they agreed to send a drill bit out in the mail to me but I asked if I could come to their warehouse and get them to do it – as I lived only 20mins from their Dandenong warehouse. I was expecting them to say no but they said “sure”. I really had nothing to worry about as it was easy to cut with the right drill bit. Under the sink it has pre-mounted hole cuts to make it easy. I watched them do it in a couple of minutes. Still GREAT CUSTOMER SERVICE. If you get this sink, also consider the insinkerator 3in1 Multitap. If you go to their web site – it has that tap with this sink. They are a striking combo. I have put a review up on this product also.
3 months old and rusting
Our $700+ Franke double bowl sink is already rusting and scratched and Franke think this is normal. Not according to Australian Consumer Affairs I'll bet. I was not told this product would look old after only 12 WEEKS. Parkwood Plumbing have been excellent and I would deal with them again not certainly NOT FRANKE.
Sorry I couldn't give them a 1/4 star.
Will be taking the matter further if it is not replaced
Franke Granite sink - super classy!
I had my kitchen renovated about 6 months ago and the majority of the comments from my friends is about my sink. Who would have thought my sink would get more raves than the appliances I spent a stack of money on. It not only looks great but is practical and functinal too.
Although I loved the look of the granite, I was worried how it would withstand a family of 5. No need for concern, it still looks like the day it was installed. The salesperson told me Franke was the way to go - thank goodness I listened to them.
Thank god I found FRANKE...
Thank god I found FRANKE's granite sink. My previous sink (different brand - won't name them, but also European) cracked after only 4 months. Although they offered a replacement, I decided that I wasn't up for replacing it again in another 4 months. The FRANKE granite sink is beautiful, hard wearing, plus my friends are so envious. What makes it even better are the accessories - chopping board and rolling up mat.
AMAZING Sink - cleans up beautifully
Love, love, love my new Franke sink, goes beautifully in our new home...... colour is perfect, easy to wipe down and silver knob is sooooooo practical. I must say I did have to find out what purpose the silver knob served....but found it a great idea now I know. Awesome product...5 stars.
Excellent Franki black double sink
I love my franki black sink, easy to keep clean, the silver knob is a great idea for letting the water out of the sink, it looks excellent in my newly renovated kitchen.
It's a shame the three big stores where I looked at the franki sink didn't know what the silver knob was for, I was told it was a cover for where the tap went.
I did a lot of research on the black sinks and YouTube showed me how to clean the franki sink and that's how I found out about the silver knob, that sold me on the franki BFG 621. I give it 10 out of 10!!!!
The most beautiful sink - mine was ruined by the remote waste fitting that I was not aware existed. Useless large silver knob at the front and centre of the sink. Not featured on any of the websites, brochures or showrooms that I looked at. The Australian distributor has told me bad luck, I should have known!
Questions & Answers
When cleaning our Franke Double Sink overflow we followed the FAQ advice and removed the Logo plates to clean the build up of grime. When you remove the Logo plates you straighten the lugs that hold the plate securely in position, when you try to refit the plates the lugs are inaccessible under the sink. How do you refix the logo plates. ?
Thank you for your message. I have spoken to our customer care team and they have asked if you can please contact them on 03 9700 9100 or email firstname.lastname@example.org. They will try and help you over the phone or will send out a registered plumber asap to solve this. They are expecting your call/email.
Can I use detergents on my fragranite zinc? If the zinc gets blocked I usually use caustic soda to clear it. Just don't know if this is advisable?
I have the double black Frankii sink, the pop up sink plug no longer lifts or fits into place when I turn the metal knob to lower or raise the plug. Anyone else have this issue? How do I fix it?
Sorry sally can't help with this problem. We had a stainless steel under bench Franke sink that rusted in 5 weeks, took them a year to refund our money and when it came out it was so rusted around the edges. Won't recommend Franke products to anyone.
Contact Consumer Affairs if the business you purchased it from wont help. In Western Australia the business who sells the product is responsible to either repair or refund your money then get the money back from the manufacturer.
When we purchased a new sink the plumber siliconed the plug surround in place, he said that the seal always fails on Franke sinks and then they leak so he just puts silcone in all the sink surrounds in permanently.
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