2 reviews
We purchased Franke black ceramic glass cooktop 3 years ago, when we completed our house renovation. It was very beautiful and stylish, and we truly loved it. Until one day (just 3 years after the purchase) it cracked into pieces through the whole length. I emailed to Franke asking for the warranty or something like that. Their reply was "yes, the glass cooktops can crack... please order the new glass for $1,500". How wonderful! So, we had to throw away that stylish and expensive cooktop and buy a stainless steel one instead learning a lesson of never using glass cooktops again. I hope my review will help someone to make the right choice. I believe that modern cooktops must last longer than 3 years.
Purchased for $3,500.
Very disappointed after spending $5,500 on a combined gas and induction cooktop, only to find that the induction section only works with large pots. Smaller pots are not recognised and cannot be used, which is very frustrating.
Purchased at e&s for $5,500.
We contacted Franke upon their request but haven’t heard back from them even after a follow up. They reply on this forum to make out that they care but do they?
Hi Peter, Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this would be, especially after such an investment.
Induction cooktops can vary in how they detect cookware depending on the size and type of the pot base, but we’d like to have our team take a closer look at this for you.
Please feel free to contact our Customer Care team at customer.care.au@franke.com or on (03) 9700 9100, and they’ll be happy to assist.
Best regards, Franke Australia