Fujitsu LifeBook U772

Very bad service you will experience – I am resller and sold one of Fujitsu top end model U772 (made in Japan) to my client. There is faulty of SSD disk. Fujitsu servcie department repair 4 times with 4 engineers. In the end, they give up. There is no logic for their service department doing. 1st engineer brings wrong parts. 2nd engineer doesn't know how to open the notebook to replace… Read more

mainboard. In front of my client, he starts read/study manual and try to open it. After new main board in place, SSD disk error gone. While "Intel rapid start" failed. 3rd engineer brought back original faulty main board and put in the system and went away. Obviously, after half hour, original error message of SSD disk failure shows. 4th engineer replace the mainboard and see "Intel rapid start" error and went away. Now we have to be involved to replace the whole notebook after 3 months in use. When I enquiry what happen for all applications and data on faulty notebook. Fujitsu service manager Joe Ciardi has very cool answer, "it is end user's responisibility" I raised this issue to Fujitsu MD in email and called twice to seek answer. No reply or call back. Very bad service and attitude. All I see that Fujitsu demonstrates its selfish, poor technical knowledge and bad management. We won't sell Fujitsu any more. Their service is poorest comparing Toshiba, HP, Lenovo and even Acer.

I suggested Fujitsu to earn their face back by arrange their service department to arrange replacement unit and swap end user hard disk to bypass the data transfer and show Fujitsu service department is capable to repair their notebooks. It is denied. That is the confidence of their management team towards their servcie engineer skill.

You will experience very bad service and attitude