Reviewer Photos & Videos
- Verified purchase
extremely poor workmanship
purchased early January 2018 - didn't receive our camper until nearly April.
Shorty after arriving home after what was only our THIRD trip with the Alpha, the tailgate completely came off its horribly welded hinges. It has always been stored out of the weather, tailgate never left open for extended periods. we've never stored anything except two small gas burners and dishwashing items in there. Yes, they're a cheaper option compared to some on the market, but it's still a lot of money and I would expect a minimum standard for workmanship. Only reply from BS was they're sorry for the "issue" and our 12 month warranty is expired.
Will be repairing and getting rid of it! Don't waste your money!
My Lemon story: sorry if its a bit long winded !
I bought my brand new MQ15 BLACK SERIES Caravan in early july last year. From the day i i bought it had issues. The first was finding the wheel bearing seals were leaking grease onto the brakes on both sides....i had driven almost 2000 klms with faulty brakes. When my mechanic came to change them with the supplied bearing kits he found the new ones to be the same and also a problem with the brake backing plate. He recommended they be replaced completely> Being a brake problem and a safety iss...
Purchased in July 2018 for $56,800.00.
Black Series Alpha AWESOME
ALPHA camper Ready to pick up from Warwick farm on the day designated
Mary and the team did a great job introducing and showing us around the new family member
cant wait to use it.. had to email Mary about we were promised extra strip lighting on the day of sale but if that is the only bad experience then i'm good , im sure they will send the lighting down when they have them.
Great all round experience hope the lights turn up soon
GREAT WORK TEAM BLACK SERIES SYDNEY
Bad service all round stay clear of black series
I ordered a alpha camper & was foused to pay a deposit on the phone to so they could put the order in & I was told I’d be picking it up & be ready in a week from order date it took many of phone calls to have a email receipt sent out to me after a week I finally got it, the day before pickup I call them to find out there out of stock & have to wait another 6 weeks for new stock, I’d paid them $2000 deposit when ordered it they lie to you they never return phone calls when they say they will, two weeks before I was meant to get the camp I blown...up my ute so had to cancel my order and get my money back it’s been 3 weeks now & still no money back they happy to take your money by putting money into there account but when it comes to them giving money back they send you a cheque well I’m still waiting for that cheque that was meant to come two weeks ago they fill ya with bull sh#t telling you there snowed under that’s not my problem I want my money I’ll never bye a camper from gic black series ever & going off a lot of the reviews I’m glad I never got the camper, you will be very silly to bye a camper from this company & by the looks of things I’m going to have lawyers involved as when I do finely get hold of the accounts person he tells me it’s in the post what it take two weeks to post from Sydney to Geelong Victoria bull sh#t I don’t think they have sent it at all, there campers may look good but that’s all the company has going for them they are scamming rogues
Black Series, poor service, bad product,
I purchased the black Series camper from Sydney, with the purchase first of all I was pressured to purchase over the phone. I however wanted and asked several times could I please pay on the day of pick-up. I was told that for my own benefit registration and so forth that it would be in my best intrest to pay now thus easing the process of pick-up, already having the number plate on the day would be easier and so forth and more importantly being told it was the last 2017 alpha . So thinking that it was for my own benefit I did. Then only to hav...e to constantly chase them for my blue slip which they said was express posted to me then having a phone call to say that I wouldn't receive my blue slip and to do it on the day anyway because my blue slip was still on the desk in there office, having taken time off to register and pick-up the 2017 alpha, received a blue slip in the mail. Standing in the rta the day before pick-up, ringing constantly to confirm that it was indeed my blue slip and being promised I would have a return phone call but had to keep chasing them only for the rta to confirm my query and confirm the vin to my name. On the day of pick-up 5 days after paying for the camper in full found that there was at least 12 or so alphas left. To make things worse, now the alpha was on sale $810 dollars cheaper than what I paid. Being so excited, I pushed my thoughts aside. Arriving at home back in Newcastle having set up the camper and treating the canvas, checking over the whole thing and being very impressed with the deluxe 12ft tent, starting to set up and check over the camper for a long trip found a loose wheel bearing on the left, the Anderson output from my vehicle which has constant 14.6 volts with vehicle engine running and current draw with other ancillaries plugged in at this same Anderson plug at my vehicle found not to be charging at the battery in the camper and the lcd display not showing correct amps or volts if displaying at all, grommets for harnesses and poor sealing of things which would leave ingress of dust and water, number plate being screwed on crooked, locking latch for the kitchen missing two bolts and the two remaining loose,water tank fittings leaking and many other finer details. Please do not get me wrong, well engineered,very poorly assembled. So after having no communication back, return emails phone calls etc I'm dealing with the issues myself after reading other bad reviews see no point in taking things further . Luckily I am multi traded in the automotive industry and have rectified the issues and checked over everything else left to question I refuse to leave to chance before the first full on upcoming trip with my wife and child. I do not want to be stranded with a major mechanical failure or rely on there wiring to support my ancillaries . Now to find the 2018 alphas are all the time now $810 dollars cheaper than my 2017 alpha. Thankyou black Series. Great customer support. Many other finer issues along the process and the product but these are the ones that stand out the most like the flaking powdercoating and initial corrosion.
- Verified purchase
Excellent Product and After Sales Service (Warranty)
I found GIC to be pretty good to deal with in regard to the purchase. At no time were they difficult to contact. My trailer was approx two weeks later than originally expected, but they did have a high demand and explained that to me. I had two small warranty repair issues to be dealt with and they were very easy to have fixed. I am in Adelaide, so one phone call verified I could get the work done (after a quote was sourced) in Adelaide from a repairer of choice. Repair work done, repairer sent the invoice to GIC, I got the trailer back. Best a...fter sales service I have ever had. We have used our trailer extensively. It has been towed 10s of thousand of kilometers on bitumen and we camp on the Murray River 4 - 5 times a year. To get to these sites we traverse some of the dustiest, muddiest, potholed roads you could imagine. Never had an issue. (Warranty issue was a manufacturing issue). Great Camper and always remember you can pay a whole lot more and get everything gold plated, or you can pay a whole lot less and get what you need. Choice is always yours, so do your homework well. I for one am very happy with the price and quality.
- Verified purchase
Great value entry-level Camper Trailer and Good Service (Campbellfield Showroom)
Service at the Melbourne showroom was good during our first visit. We were shown the three soft-floor models and were explained in a bit of detail what was included. We walked-away with enough information to continue our research.
Our second visit felt a lot more rushed. It appeared that they were under-staffed as there was only two sales people and the show room was full with prospective buyers and also a couple of groups picking trailers up. This was a bit frustrating as we had some pretty specific questions this time round but didn't reall...
- Verified purchase
Black Series - Lack of after sales service
The down side of buying a Black Series from GIC, Customer Service is non-existent.
So much enjoyment at having our long thought of brand new camper was taken away by the actions of the company when it came to a simple request to provide a repair kit for the 4 holes in the brand new never been used tent.
They did not follow up as promised.
We were openly lied to about the availability and timing of repairs ...
- Verified purchase
Great customer service, great camper and on time!
Camper trailer was delivered on time to the day and with just fantastic customer service...helpful, fast and polite. I know this company has had problems in the past but they have really turned things around and i couldn't fault the guys there in Sydney (speak to Jaime in sales). You can only pick up in sydney or out of a transport yard interstate which isn't good and you have to do the registration yourself, but i was told this is changing with their "showrooms" interstate becoming delivery points. Camper's are made in China (apparently their ...factory), assembled here and they're up front about this but they offer great value for money. Be prepared and not naive that they may not be the $24K Aussie made equivalent but they're 90% of them at 33% of the price. Back this up with good customer service which from my experience to date is fast, friendly and helpful, you can't ask for more or get any better at this budget.
- Verified purchase
Outstanding service!!! Could not be happier.
2 weeks ago I called and ordered a commando. They told me pick up would be in 4 weeks. I asked if I could have it in 2 weeks so I could use it on my annual leave. They said that could be arranged for me.
4 days before pick up, I called them to ask if I could upgrade to the Alpha, as I wanted the 12v battery system.
Not only did they change my order, they said they could have it ready by the same pick up date (4 days later).
When I picked it up, the staff were amazing! Very friendly, very helpful. They spent time with us explaining everythi...ng, giving us tips etc. The trailer was spotless, I checked all hinges, struts, draws etc. everything was tight and well built. It towes like a dream, very solid. I can't wait to open it up next week on our family trip. Overall, my experience was almost too good. I kept anticipating something going wrong after reading some of the negative reviews. Glad I went with my gut.
Should Have Got One Earlier
Despite the long wait for our unit we really do enjoy our trailer. The unit is well constructed and the 12 foot tent has ample space. The trailer has plenty of storage space and it's a breeze towing it around the Sith Western corner of Australia. I would recommend a Black Series to anyone who is keen on getting a camper. Good value for the price.
- Verified purchase
Crap after service
Brought a alpha camper got it home and gas bottle bracket welds broke and powdercoat started flaking of tail gate, all the locks needed adjusting as nothing was tight or sealed. Rang and asked for another gas bottle bracket and was told it would be sent and after checking tracking number which doesnt exist and 10 days later still no bracket. Numerous phone calls to which none have been returned or emails iv had to go pay other people to fix the problems.
Had a few issues re delivery, but that was soon rectified when When a certain staff member became involved. Also had issues re bike rack receiver, again the staff member came to the rescue and passed on our comments to Production Dept. The trailer tows very very well, rides beautifully even at 110km/h on freeway. After purchase service has been awesome our concerns where addressed immediately. Thank You. Would recommend with comments. But overall very happy with our camper, looking forward to future trips.
Questions & Answers
When plugging in to 240V power at camp sites, is it normal for the charger to hum constantly or does it just do this while charging (or shouldn't it do it at all?). When plugging charger in to power there is an immediate loud 'humming' noise. That is OK I guess as it sounds like it is at least doing something and charging does take place, but worried that after a few hours it did not cut out (i.e. when max charge was obtained). Just wanted to check all was operating as intended. Any advice or feedback appreciated.
The "humming noise" is normal while charging. The charger is a smart charger so it will trickle a charge into the batteries
On the 2019 patron Is the gas Plummed in to the kitchen or do you put the gas bottle under the pull out kitchen?
Where is the 50amp Breaker switch on the 2018 Alpha Black Series located? I can't seem to get the battery charging. I have plugged it in to 240v and turned the switch on the side to on. Any help would be appreciated. Cheers
The 50amp circuit breaker is on the electrical board. It is a red circuit breaker with 50A stamped on it.
Make sure the breaker is not tripped when trying to charge the battery.
The Black Series Team.
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