- Verified purchase
Great weekend away in our 2019 Patron
Thought I’d give some feedback after my first camp with our new 2019 Patron. I followed a lot of social reviews during our purchase and was slightly nervous. In my case the sales process and the camper has delivered in all aspects. A bit difficult to get the Patron setup at first, but you learn quickly. My Waeco 95lt fitted and worked perfectly, camping off-grid for 5 nights tested the solar and battery setup without failure. Thank you GIC
Excellent after sales service.
We have a Black Series Patron Camper which we bought in Perth second hand. The front winch handle went missing and I couldn’t find one to suit anywhere in Perth. I rang the Sydney office of Black Series Campers and spoke to Tom in sales. He organised a replacement handle for me and sent it to Perth. It was all for free. Thanks for the prompt and kind service Tom. Cheers Liz Lonsdale.
Purchased in June 2019 at Second Hand .
Patron value for money
I have had my patron for a few months now and only problem was with electrical system on our first camp. Arranged to return it and was fixed without any fuss. Several more trips since and all without a drama. Handles rough terrain really well. Foam mattress supplied was replaced straight away. Way too firm. Camper itself has everything you need. Annex is not simple to set up but once up is worth the effort if staying a few days. Good value for the price
Extremely bad after payment received service
Have just purchased the Patron from black series. The service was fantastic up until they received our payment. Couldn’t get anyone to call us back or reply to email asking for an eta and to which depot it would be delivered. At some point we found out the transport company and called them to see if they knew where our camper was. Turns out they had it and were able to tell us where to collect it from. To this date we still haven’t heard back from Black series with a date. When the trailer arrived it was dinted on the top and is missing the key...s to open the steps and water tank. I let them know how terrible there service is via messenger on Facebook with promises of someone in management to give me a call. Still nothing and they’re only now just sending out the keys so we won’t be able to use our $20000 camper for the Easter weekend. Fuming
great design poor quality.
great design, good size for family. terrible quality in small details such as the couch hinges, the kitchen sink plug, the gas bottle rubbers etc , plus after finally receiving the trailer weeks after eta and numerous phone calls and complaints it arrived with dints and scratches. The easy to set up advertising and instructions takes at least two people with plenty of time on there hands, it was easier to buy a 6x3 porta shade to erect on the front for shade and shelter. would not recommend for short stays however did hold up in four wheel drive terrains, have only had 1x gas shock blow out. also doesn't come with a.c inlet, need to now pay to have installed.
Great Camper for all the family
Purchased January 2017 and used on different occasions by us (pretend Grey Nomads (2) and Son (2 + 3).
Now travelled over 10000klms but not heavy offroad to date. Camper is easy to tow (Nissan Patrol 4.2lt diesel) easy to put up and down. Just returned from Queensland when we had 480mls of rain and 30/35knot winds in 5 days. Camper stood up to the conditions very well. No water inside the Camper but of course everything got damp as you would expect. Dried out quickly as soon as the weather improved. We have had two minor problems, easily fixed and off little concern. During the course of our travels we have had the opportunity to check out various makes and models of other campers and saw nothing to make us disappointed with our purchase.
After sales service is very poor
Purchased a Patron in July, set up van when we got home. The door latch on the main door into the van dose not lock. Rang our salesman several times. Also the Sydney store to get a replacement latch posted to us as we are 6 hour drive from Sydney. Black series were going to send a replacement latch and here we are 3 months later no latch and not returning phone calls. Going away next week. NOT A VERY HAPPY CAMPER!!
- Verified purchase
The perfect Camper for the larger family
We purchased the Patron after looking at a lot of campers. We had previously owned a GIC and were extremely happy. As with a lot of others, we read the reviews and had reservations, but as we had owned a GIC previously we decided to go with them again. Im so glad I did as the camper is awesome!. Set up is easy and a simple 1 person job. The boat rack, spare tyres and forward fold all happen very easily with the gas struts.
Pick up in Sydney was seamless and the guys were very helpful. They done a informative walk around and I was happy w...
Patron 2016...Buyer beware. Average customer service, average warranty help. Need to bee mechanical
It took a long time to bring up the gumption to buy a Patron but i felt I could make it work.
Many months of searching, viewing and combing over data on camper trailers left me looking at what camper trailer I could use as a base to fix/modify in to something safe and reliable.
I had seen GIC shut down conversation about their products on forums through threats of legal action on the administrators if they didn't remove negative posts. I rang GIC and discussed the delivery and warranty problems they had been having and was assured that ...was due to supply issues with the previous model / batch. I wasnt overly convinced so i resolved to only buy if they had something in stock. When i visited the Melbourne showroom i noticed the matress in the Patron was just rubbish. Talking to the salesperson he said he knew of people that fitted a queen size mattress instead of the foam slab. I repeatedly asked if he was sure a queen mattress fitted and the camper could still close with the bigger mattress. Eventually he admitted he had never done it himself but it COULD be done. I later confirmed this by email. FWIW the $4500 of extras is probably only about $1500 worth at real world pricing.
It's the camper that matters
Hi there, firstly I'd like to point out that I have't bought a camper YET and the score I've given was derived from a lot of research comparing companies and models.
My wife and I are looking at the PATRON and at this stage will get one early 2017 - we drove out to Milperra Rd to have a look. The problem I found was not the camper but the sales person, admittedly my wife and I are new to the whole camper trailer thing. The salesman was rude and defensive about the trailer from the beginning and constantly bagged out any and all competitors fr...
- Verified purchase
Patron Good And Bad
Wanted to give 2.5 stars for OK but couldn't.
Qualification-This review is based on fact, I am a mechanical engineer and experienced (tent) camper, I opted for the cheaper brand because of $$$ and I was able to see it in the shop before I bought it, the overall design suited us to. Would I buy it again? Well I would do a helluva lot more looking around first. Some issues may be seen in other campers but this doesn't make them any less valid. I hope that this helps.
If you're a representative from GIC please do not contact me however feel...free to post your spiel in response to the review. Un-evaluated - wheel and suspension no apparent brands so are presumably generic Chinese equipment which I can't comment on until I've ran it for a bit. - rugged off-road use (only a few bumps and a couple of creeks) - brakes handbrake works but haven't used electric brakes yet.
Questions & Answers
I am very tempted to buy the Patron and so are 2 of my friends but we are also a bit apprehensive after reading Tony and Aussiegotconned's reviews. Can you please shed some more light in Gic's defense against the reviews?
Thanks in advance,
Bureau Of 4X4 Inc.
Hey Mate, I cant speak for GIC as I dont have anything to do with them. I can only go by my own experience which has been positive. I guess it comes down to expectations. Don't spend 20k thinking you are getting the same as you would spending 50k. jump on https://www.facebook.com/groups/102905463381190/ there are more patron owners there than anywhere else and you can get opinions from them aswell (the good and the bad)
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