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GIC Black Series Sergeant

GIC Black Series Sergeant

2.9 from 10 reviews

Reviews

2.9

10 reviews
5
(4)
4
(0)
3
(0)
2
(3)
1
(3)
  • Build Quality
    4.0 (1)
  • Value for Money
    5.0 (1)
  • Ease of Use
    5.0 (1)
  • Cleaning & Maintenance
    5.0 (1)
  • Off-roading Performance
    4.0 (1)
  • Suspension
    4.0 (1)
  • Ease of Towing
    5.0 (1)
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Taylor B.

Taylor B.South East Queensland, QLD

Fantastic First Year

published

Fantastic first year with sergeant on 6 trips. You get what you pay for and how much maintenance you do to take care of what you purchase. I spray trailer in Lanox after each trip and it hasn’t a speck of rust on it as in near brand new shape. Most people get upset thinking a $10K trailer is going to be the same as a $30k+ and are therefore disappointed. Ours has been great and Brisbane service was excellent when we purchased.

Purchased in September 2019.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Off-roading Performance
Suspension
Ease of Towing
Car ModelSubaru Forester
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1 comment
GIC
Black S.GIC

Poor quality and woeful customer service

published

Within the first few trips we have had the taps don’t work, the brakes didn’t work (brake linings fell if shoes), the kitchen lock fell out, paint chipping off, zip problems. It goes on.

I wouldn’t mind if they were prompt and responsive about helping us to fix and resolve their problems but I could not get hold of anyone who knew even how to answer anything but sales. Just woeful. Their answer in the end: go to a independent services and pay to get it fixed yourself. Until Blackseries sort out their quality and post sales service - avoid like the plague.

Also, their “sales” are surely in contravention of consumer law. It’s always the same price.

  • Verified purchase

What a Lemming!

published
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Awesome product for the price and amazing customer service

published

Great customer service

published

Awesome trailers and service

published

I couldn't be happier with my new Sargeant camper trailer. Great trailer, easy to set up and plenty of storage space.
It takes about 1 1/2hrs - 2hrs to set up with easy to follow instructions.
Just wanted to give a big thank you to the team in brisbane for making my purchase fun and easy.

I highly recommend them.

James

JamesScone

Terrible quality parts & worst customer service!!

published

Same here!

published

We purchased a demo model on dec 17. All outside poles were missing, faulty annex roof, broken taps, leaking water tank. Emailed guy who said he would get taps to us before xmas. no response til after xmas. had to buy taps at own expense. camper leaks onto mattress. partner had to return to get poles and annex roof. terrible customer service, and so far a crap trailer. would prefer to pay more for something that is reliable. still awaiting a response…would love a head office email so can have everything in writing and let the owners of the company know how poor a rep they are getting, as I have been told by others Black Series is known for bad customer service.

  • Verified purchase

Very poor customer service

published
3 comments
GIC
Black S.GIC
Luke
Luke
GIC
Black S.GIC
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  • Verified purchase

Worst customer service ever!

published
2 comments
GIC
Black S.GIC
Anne.
Anne.

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