GIO Landlord Insurance

Gio landlord insurance. This product feels like a scam? – I have to say that the "Gio Landlord Insurance" feels like a scam. It's hard not to feel like their product isn't a scam, if not bordering on a Ponzi scheme? Well at least it feels like it is? I should warn anyone to be aware of deceptive practices conducted by GIO. The process took me almost 6 months, till finally being denied the claim. There… Read more

is a pattern of behaviour that warrants investigation. From the use of sending out of multiple assessors, to continually evading the source of the damage. As a company GIO do not adhere to a code of conduct. I found the GIO staff deliberately tried to cause mental trauma and anguish upon me whilst processing the claim. I always remained calm and respectful, even whilst being taunted into being angered by case managers pretending not to know their own product! Believe me, they will give you the runaround and wear you down. From my own experience that's their modus operandi. The GIO team team handling your case will deliberately prolong the process whilst you continue to pay for their product. They will make you think that it's costing them money to review your claim, but in reality most people like myself continue to pay for the policy during the lengthy process. Just remember! They are not working in your interest, but in the interest of profit maximisation. You will feel that the investors are more important than your damaged property. Personally, there needs to be a class action looking into the behaviour of GIO as a company. I will be taking my claim further with the Ombudsmen in due time. Meanwhile, I need some time to recover from the mental anguish that GIO has caused on me before I proceed. As a customer, GIO should have treated me with a higher level of professionalism and dignity. I would recommend if others had a similar experience also report such matters.

Don't bother with this crowd – I was with this crowd for over 13 years with house, landlord and car insurance. They took 5 months to fix storm damage. I missed out on valuable rent over Christmas and New Year. I knew I had ensured that I had loss of rental cover but somewhere along the lines, GIO changed the details of my policy and because I did not pick up on their "mistake"… Read more

I was left with no rental cover and no rent income. the pathetic excuse was I was responsible for picking up on their mistakes. After that explanation I moved all policies immediately to QBE. Best thing was I not only saved on all three insurance policies but the amount saved was half of the rent lost. Stay clear of this crowd.

Stay away from them – In the Pros: friendly operators over the phone to get you in, calm and happy to answer any question. Cons: everything else. My tenants trashed an investment house and run with 2 months of unpaid rent. GIO neglected many obvious house malicious damages and paid only a fraction of what it really cost to do basic repairs to put the property back… Read more

in the market. I have been a GIO customer for 10 years and this was my first and last claim with them. There is no appetite for loyalty, they will treat you the same if you have 1 or 10 years with them.

Stay clear from them! – I lodged a storm damage claim in Feb for a 1 in 100 year La Niña storm! Never had issues with this older style home before had a happy tenant and agent, however the storm clauses the ceiling to leak. My tenant left got sick of waiting for GIO to repair the works, it took GIO 6 months to get an assessor out in August! Since the property was vacant… Read more

waiting for the assessor to come out, no repairs done, no rent coming in GIO declined the claim In September saying the property was delapated which is is a lie, as we have inspection repairs from the agent and had a happy tenant pre storm! But waiting 7 months for repairs to be done has deteriorated the property. The will do anything and say anything to get away without paying claims. Completely ruthless do your self a favor and stay away, should they have given the right information and inspected right away we would not be in this horrid situation. Especially as there story changed 2 times why the claim won’t be paid. So Gio which story is it?

Complete scam - AVOID – As you can see from all of the people who have already reviewed this scam, this is barely an insurance product - how can it be if they simply refuse to pay anything when you come to make a claim? They wont pay for rental default if your tenant is on a continuation lease - even though it's illegal to force your tenant to sign a new lease! What a… Read more

scam!

My tenant decided to do a lousy disgusting paint job on the walls to cover up what they did to the walls, and somehow this is not malicious damage, even though I reported it to the police.

Just go to another company who actually wants your business - these guys just want to take your money and waste your time.

GOOD RIDDANCE

Dont go with GIO for landlord insurance as they dont pay on claims – Hi Dont go with GIO for landlord insurance. I held insurance with them for more than 10 years and when i went lodged a claim, they will find any reasons to deny your claim. They ask for alot of documentation but they dont pay on your claim. The internal dispute resolution team dont care even if you escalate the issue. Avoid at all costs and go somewhere else. Show details

AVOID GIO Landlord Insurance – Are they called Landlord Insurance or are they called 'Money Scammers'. I recently tried to lodge a claim to find out that I've had to pay $1500.00 excess prior to the claim can even be looked at and lodged. Which Insurance company gets you to pay excess before the claim is lodged?? They have robbed my premium payments for all this time and now… Read more

they don't even want to cover any tenant damages. Don't know why the tenant tried to paint but made my house worst. Paint all over carpet and holes in walls. I've made landlord claims in the past with Budget and let me say, they only cover $10,000 max damages but it was a smooth process. Unlike these scammers who try to avoid covering each and every damage. No point me trying to submit a claim when they've already told me that tenant negligence is not covered. They are cheap in premiums and good when selling you their Landlord Insurance saying what they cover, but if you don't want to waste your money, AVOID GIO AND GO ELSEWHERE.

AVOID GIO Landlord Insurance AT ALL COSTS!!! – We have just evicted a terrible tenant who left our rental absolutely filthy and uninhabitable as well as leaving rent unpaid. We made two claims to GIO, one for loss of rent and one for damages to the property. Unpaid rent first - give them their dues, they did agree to cough up some money - only after the first 4 weeks of lost rent. However… Read more

my $500 XS was needed to cover a $530 loss of rent - why bother?? This one I could live with.

My damages claim was another matter. According to the assessor, all damage done to our rental was 'normal wear and tear' and they wouldn't pay a cent towards cleaning or repairs. The unit was left full of filth and belongings, all cleared at my expense. 'Normal wear and tear' apparently covers ground up animal feces in the carpet throughout the entire house which required all floor coverings to be ripped up and replaced as well as all window furnishings. The entire rental required painting and after stumping up around 8 months worth of rent, we are ready to get new tenants. We are also ready to get new insurers. I'd like to see inside their assessors house if ground up animal poo is normal wear and tear......among other filth.

Their customers service has been fine however and prompt. They have been very happy to ring me and tell me they aren't paying, however I have had to chase them up to have my $1600 worth of paid excesses returned to me.

Look elsewhere – I have just lodged a claim for tenant rent default for a total 30 days after tenant disappeared and left the property uninhabitable. Cockroach infestation, filthy and all belongings left behind. The Bond money will just cover cleaning costs, pest control and rubbish removal. The claims department just got back to me to say they don't cover first… Read more

28 days of rent default and with the compulsory 500 dollar excess it was not worth proceeding with claim ! After voicing my disgust they said that is the policy. GIO do not even cover cleaning costs .

Needless to say I will not be renewing with GIO. I will now insure with Terri Scheer as the reviews seem to be very positive and property manager has recommended also.

Avoid Insuring With GIO – This is not the insurance company you want to be with if you make a claim. GIO will do everything they can to delay paying. I had to take GIO to VCAT in order to settle my claim and even there they dragged out the matter as much as possible. They fabricated the facts to reduce their payout. Nasty insurance company to be avoided at all costs. I… Read more

have taken my policies elsewhere and will deal with them again. I believe AAMI is part of the same banner.

Landlord Insurance Melbourne – Scam, Bad Customer Service, the whole Book is just a SCAM, they do take your money but when is the time for a Claim , they do use their Assessor (even he came to the house and he missed one ROOM - which I had to call on many occasion and forward a photo for them to consider) to apply No Money for Return when you really needed, so the Bottom line I… Read more

had the worst service ever, and now am looking to move on and go somewhere else and search for a better service, so I do not Recommend anyone to sing up with GIO, for sure you will be wasting your money and giving your money to GIO for them to be more richer...

I need for everyone to consider this matter, and Do Not Sing UP with this Insurance Company as they Just a SCAM, MONEY Makers with No Service to Provide, even some of the Consultant are Rude, and in few occasions they do hang up on ya...

Bad – Unlike GIO car insurance, GIO home insurance is very difficult to deal with. Claims department is terrible. It took me about 6 months to return $450 i spent for the urgent repair GIO originally approved. When you talk to the front line you have got meaningfull answers, but when you made a claim, there is another story. Verry messy and unprofessional when dealing with claims.