I recently brought a treadmill, very quick delivery
Had a issue last week where someone took my safety key so I couldn't use the treadmill, spoke to Dean about this problem last Wednesday he gave me a site where I could get a new key , it arrived in the mail today
Very happy with the customer service that I received
Thank you Dean for all you help
fast delivery and great product- very happy customer
i had read mixed customer reviews about home gym so was a little hesitant to order but the prices and endurance treadmills looked very good when i compared all specs so i went ahead and ordered from them
delivery took 3 days which was fast for a big 100kg box and the couriers booked me in an afternoon time that suited me
the endurance marathon treadmill i ordered is very heavy duty and service was fast, efficient and friendly
Beware!! Paid for treadmill online, was charged but have never seen the treadmill!
I spend some time researching treadmills and online stores and was deceived by the Home Gym Equipment website. There is no way all of those reviews online are correct. I was charged for a treadmill that was not in stock and was not refunded. It is now 4 months later and I'm still chasing the refund. I have reported this to the Office of Fair Trading. Do not do business with this company!
Beware!! The Service Here is Appalling!!
After 15+ years of online shopping this has been by far the worst experience ever.
Initially, communication was excellent; until I paid then all communication ceased, emails, phone calls and SMS messages, all ignored.
To cap it all when the Elite Pro Recumbent Bike finally arrived, it was DOA. The subsequent obfuscation and lack of communication and cooperation was outrageous.
It took from January 14th to February 16th (two days short of 5 weeks) to eventually receive a refund, and that only happened because for the first time, I was forced ...
- Verified customer
I dont know if the testimonials on their website are real! They all say it is fast shipping and very accommodating service but not for me! Not at all!
I enquired about a gym station Tuesday, they replied so quick and quoted me a delivery cost. So I put my order online. A day after, I didn't receive an order confirmation on email. But my bank savings has been depleted already. So I rang them and the guy wasn't very professional at all. I asked him if my order has been processed and dispatched already he just simply said "is it online? You can...just send them an email" So after we hang up I sent an email and I asked about my order confirmation if its been processed and I also asked for tracking number. He just sent me back a very short email saying "ok tracking is tm28******6" I went and log on at their website to check my order history and it still says "on queue" so I'm confused as i didn't receive a confirmation my order being dispatched.
Jeckel and Hyde Customer Service - Great when they want your money.
When I made an inquiry about a treadmill, they called the next day. They then followed it up to see if they could help, and had good customer service and knowledge. Price was about right too. Went ahead and bought my treadmill and, since then, very seldom feedback. 3 weeks later, still no treadmill. Every single time I've tried to contact them, I've gotten a half hearted response about "oh yeah we'll get on that".
I feel like I have egg on my face. I purposely went for them due to their customer service, and the second they get the money, th...ey turn in air and disappear. Is it so hard to ship a product that's been paid for? Is it so hard to send tracking? To answer a phone? Apparently it is, because they aren't. Good at first Still no treadmill, despite paying for it, after 3 weeks.
Love My LifespanTreadmill
After doing alot of research online and in retail stores i purchased my traction 2 treadmill from homegymequipment.com.au
You can save alot of money online but there are also drawbacks like limited customer service on some sites
Why i purchased from homegymequipment.com.au is that I could speak direct with dean the manager on the phone and his advice and help was excellent and the treadmill arrived within 3 days. In addition i estimate I saved my self approx $1200 than buying from a retail store.
keep up the great work Home Gym equipment
great advice, fast shipping, awesome price
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