Great Treadmill and Great Price for my first treadmill purchase
happy all round with the product , delivery and overall service - more than happy to buy again
its hard to buy online as just going by photos and text description but all good
my little superstar
with so many treadmill makes and models on the market it gets very confusing!decided on endurance superstar as it has all the features of the bigger more expensive treadmills but at a budget price
thanks great treadmill
its been a great experience buying a treadmill from dean and just bought endurance superstar treadmill so am very happy with service and advice
I recently brought a treadmill, very quick delivery
Had a issue last week where someone took my safety key so I couldn't use the treadmill, spoke to Dean about this problem last Wednesday he gave me a site where I could get a new key , it arrived in the mail today
Very happy with the customer service that I received
Thank you Dean for all you help
on my way to get fit
just bought spin bike for wife to get fit at home to lose weight and found dean online with good prices and good products
thanks for treadmill
just picked up heavy duty marathon treadmill from leichhardt warehouse
very happy good price and great service
thanks again will be back soon
Setting up my new personal training studio
Great service and pricing - am setting up my new personal training studio so was looking for good quality equipment with good prices so the excellent service was a bonus - keep up the great work !
good bike good price
just came to leichhardt warehouse and seen bike my wife wanted to buy so she can exercise and get into shape and all good
Great treadmill great service
Negotiated a price quickly and received the product within days. Robust treadmill as good as gym quality. Active runner so very happy.
Very good value treadmill
Thanks tried the athlete treadmill at warehouse and was solid and stable and good service
Just picked up treadmill so very happy
fast delivery and great product- very happy customer
i had read mixed customer reviews about home gym so was a little hesitant to order but the prices and endurance treadmills looked very good when i compared all specs so i went ahead and ordered from them
delivery took 3 days which was fast for a big 100kg box and the couriers booked me in an afternoon time that suited me
the endurance marathon treadmill i ordered is very heavy duty and service was fast, efficient and friendly
Beware!! Paid for treadmill online, was charged but have never seen the treadmill!
I spend some time researching treadmills and online stores and was deceived by the Home Gym Equipment website. There is no way all of those reviews online are correct. I was charged for a treadmill that was not in stock and was not refunded. It is now 4 months later and I'm still chasing the refund. I have reported this to the Office of Fair Trading. Do not do business with this company!
Beware!! The Service Here is Appalling!!
After 15+ years of online shopping this has been by far the worst experience ever.
Initially, communication was excellent; until I paid then all communication ceased, emails, phone calls and SMS messages, all ignored.
To cap it all when the Elite Pro Recumbent Bike finally arrived, it was DOA. The subsequent obfuscation and lack of communication and cooperation was outrageous.
It took from January 14th to February 16th (two days short of 5 weeks) to eventually receive a refund, and that only happened because for the first time, I was forced to resort to a Paypal dispute.
The whole matter could have been resolved in a matter of days, if the seller had not kept ignoring my attempts to solve the problem.
I agree with [name removed], after my experience I have serious doubts about the legitimacy of the testimonials on their website, which was the main reason for my decision to purchase from Homegym.
I dont know if the testimonials on their website are real! They all say it is fast shipping and very accommodating service but not for me! Not at all!
I enquired about a gym station Tuesday, they replied so quick and quoted me a delivery cost. So I put my order online. A day after, I didn't receive an order confirmation on email. But my bank savings has been depleted already. So I rang them and the guy wasn't very professional at all. I asked him if my order has been processed and dispatched already he just simply said "is it online? You can just send them an email"
So after we hang up I sent an email and I asked about my order confirmation if its been processed and I also asked for tracking number. He just sent me back a very short email saying "ok tracking is tm28******6"
I went and log on at their website to check my order history and it still says "on queue" so I'm confused as i didn't receive a confirmation my order being dispatched.
Great Treadmill and Great Service
I enquired about the treadmill on the Wednesday had a load of email correspondence from Dean to answer my questions paid on the Friday and recieved my treadmill on the Monday! Great timing and a great product.
Jeckel and Hyde Customer Service - Great when they want your money.
When I made an inquiry about a treadmill, they called the next day. They then followed it up to see if they could help, and had good customer service and knowledge. Price was about right too. Went ahead and bought my treadmill and, since then, very seldom feedback. 3 weeks later, still no treadmill. Every single time I've tried to contact them, I've gotten a half hearted response about "oh yeah we'll get on that".
I feel like I have egg on my face. I purposely went for them due to their customer service, and the second they get the money, they turn in air and disappear.
Is it so hard to ship a product that's been paid for? Is it so hard to send tracking? To answer a phone? Apparently it is, because they aren't.
Good at first
Still no treadmill, despite paying for it, after 3 weeks.
Love My LifespanTreadmill
After doing alot of research online and in retail stores i purchased my traction 2 treadmill from homegymequipment.com.au
You can save alot of money online but there are also drawbacks like limited customer service on some sites
Why i purchased from homegymequipment.com.au is that I could speak direct with dean the manager on the phone and his advice and help was excellent and the treadmill arrived within 3 days. In addition i estimate I saved my self approx $1200 than buying from a retail store.
keep up the great work Home Gym equipment
great advice, fast shipping, awesome price