Gym Plus

My experience with Gym Plus has raised concerns about product safety, quality, the accuracy of product descriptions, and the after-sales support and returns process. The resolution of faulty products, and products that did not function as advertised or appear fit for purpose, has been prolonged and frustrating. This includes the provision of faulty replacement items.

I purchased an all-in-one trainer, bumper plate and Olympic bar set, bench, and fractional plates. The all-in-one trainer was advertised as including rack functionality. On assembly, I found it did not support this function, as no compatible J-cups were provided, nor were any available for purchase. I requested a partial refund to reflect the loss of functionality and value associated with the missing rack function. Gym Plus instead offered a series of small store credits “as gestures of goodwill” and maintained that the trainer was functioning as designed. After I raised concerns regarding Australian Consumer Law and misleading advertising, Gym Plus agreed to provide custom J-cups for the trainer, which arrived approximately 3 months into our correspondence. The J-cups supplied were a poor fit to the frame, did not sit square, and the safety pin did not properly engage due to alignment issues with the frame. This resulted in some movement during use and raised concerns for me regarding load distribution and long-term stress on the frame. Gym Plus advised that the J-cups had been tested; however, they did not respond to my questions regarding the testing process or reports. I also have concerns regarding the smith machine component of the trainer. The design requires the user to re-rack into small fixed holes, requiring a level of precision that I personally do not consider appropriate for a smith machine intended for solo training without a spotter. The bumper plates developed cracks and holes within 2 months of normal use. The damage continued to worsen across multiple plates. Replacement plates were then supplied (at the same time as the J-cups), but these also arrived with defects, including dented metal collars and holes/contamination in the rubber. A full refund has now been offered; however, this is conditional on me dismantling the all-in-one trainer and repackaging the entire order (approximately 400kg of equipment), including items without faults. This is the supplier’s final offer, despite my request for a more practical compensation arrangement to avoid the significant time and logistical burden associated with dismantling and repackaging the equipment.

I've purchased a hyper extension bench from them and additional j-cups for my Aldi squat rack. Delivered within 3 days of purchase to Sydney metro (they are based in Vic). Very happy with their "homebrand" hyper extension bench. Happy with the service and will purchase from them in the future.