Deliver was a bad experience
I purchased a commercial grade upright exercise bike online as we couldn't commit in store when we went to tried out the bikes.
I paid to get it delivered based on their website calculated shipping amount (across town).
TNT delivered the bike several days later - they would not deliver the bike into the house as delivery was only stated as being roadside - dread to think what would happen if my wife was there by her self (one box is 68kgs).
TNT left the pallet the 2 boxes were on in my driveway after I took off the boxes from it and slide them inside the front door, stating this was included in the deliver.
For a $2,300 purchase, deliver to the roadside is unacceptable and to be left with a pallet to dispose off makes me question whether it is worth going back again.
Generally good, but....
The new store is excellent - clean, well lit, well laid out, open and with easy acces and parking. The range of equipment is also excellent. Most of the well-known brands and some not so well know brands that are still good quality. The prices are some of the best around, regardless of where you shop.
So what is it that causes them to miss out on that final star? Attitude! I have purchased gear there over the years and only once has a sales assistan been polite to me. Now I am longer young, but my money is as good as anyone else's and I have spent thousands with them, having bought two eliptical trainers and a number of weights and bars there over the years. Is service with a friendly smile too much to expect? As with most gym equipment retailers, the staff are young males and that may be part of the problem. I am sure they can change their attitude. They just need to want to change!
So come on guys, make a good business into a great business for zero dollars. Just smile and be friendly. Who knows, you might actually feel better yourself and it will make a difference to your customers!
Range, price, quality of goods on offer, new store
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