GymQuip

Exceeded Expectations – We took delivery of an R500 swim-spa in mid 2022. We have been using it almost daily ever since, winter and summer. It is great for relaxing and also allows long swims against the current for exercise. Our young grandchildren have a great time playing in it as well. It is quite demanding on electrical power, but we've offset that with solar panels. So much better than our old above-ground pool, as it gives full-year use.

Specialty bar and Bumpers – I recently ordered the specialty olympic 'super' curl bar, some GQ bumper plates and some collars. I am very happy with all items delivered as well as the speed of delivery. It was delivered interstate (to VIC) within 24 hours. The super curl bar in my opinion is far superior to a standard EZ bar as it easier on the wrists and lets you do hammer curls too. I already owned some of the GQ bumper plates for my home gym and rate them highly. They are sturdy and look great. Perfect for extensive use in a home gym. Although the bar came standard with wire collars, I ordered some lever collars due to preference. These are also sturdy and tight around the bar. Their construction is simple so i'm expecting them to last for a long time. I am very happy with and recommend these products.

Great place to shop, just wish they had more stores or a larger showroom – Please note: This review is broken up into several sub-headings that is intentional; so that the reader can jump / skip using their own smart device(s) or computer system(s) into different parts of the review that is relevant to him / her needs’. INTRODUCTION BUSINESS PRODUCTS PROS vs CONS FINAL THOUGHTS INTRODUCTION After spending previously about 10 years in the wholesale industry; I understand the pressures of selling sports and fitness equipment. Whether in Canberra or neighboring areas such as Queanbeyan; the climate is different, I’m not referring to the weather. There is a geospatial difference geographically when compared to all other major cities around the country; so pricing, customer service and bunch of other factors may vary accordingly. They are very much in their own microcosm and businesses through out open and disappear in a much shorter time period than other larger cities

With some commercial-grade sports and fitness equipment I already own; e.g. spin bike, bench, free weights. I also have a leg press and power rack; but they’re in a different state. So when I was looking for sports and fitness equipment, I knew exactly what I wanted for my residential premises; it was just merely research, fit-for-purpose, commercial-grade only, measurements and price.

As my partner and I have corporate gym memberships; I thought there was a necessary change to stop paying for them (soon enough). And what’s more, through my current work, I have free access to an internal gym... so it was just time to sort out the gym set up at home.

BUSINESS They seem to be the largest seller of sports and fitness equipment in Canberra / Queanbeyan region. Though there are others, they are more comprehensive in terms of the range.

PROS vs CONS - professional advice and guidance - competitive pricing for some products - very nice show room - parking is abundant (although parking is difficult for larger vehicles near the steps of the business)

CONS - communication could be a bit better electronically - website is hard to navigate - pricing needs to reflect between the store and online better - pricing for single and bulk buys need to be better; for example, jigsaw mats and rubber mats, they both have the same price for singles; but when it comes to bulk buys of 20, 40 or higher; the price is different.

Therefore, if an item costs $4 and if you bulk buy; you’re suppose to save more if you buy more. So following the same example, if there is a bulk buy of 20; the price should not be $80; it should be less.

FINAL THOUGHTS Prior to the end of 2019, I bought a set of rubber hex dumbbells along with a dumbbell rack ranging from 3kg to 30kg as well as some gloves. More recently into 2020; I have added a Functional Trainer G6 to my collection which is going to be delivered and installed onsite.

As there are other reviews here about this business, my interactions with them to date; from afar they seem to be more specialised when compared to other similar businesses? They are definitely not a Rebel Sport and I guess its a bit of a buyer beware mentality that you need to keep in mind. Especially since my recent reviews regarding a well-known household electronics giant who I have purchased many things over the decades; have failed beyond reproach based on customer service, attitudes and so on.

So overall, GymQuip’s only major issues which I believe needs to be addressed, is their website, single and bulk buy pricing, and perhaps overall electronic communication (less cryptic and providing more information).

Other than that, they are perfect for my sports and fitness needs.

Generally good, but – The new store is excellent - clean, well lit, well laid out, open and with easy acces and parking. The range of equipment is also excellent. Most of the well-known brands and some not so well know brands that are still good quality. The prices are some of the best around, regardless of where you shop. So what is it that causes them to miss out on that final star? Attitude! I have purchased gear there over the years and only once has a sales assistan been polite to me. Now I am longer young, but my money is as good as anyone else's and I have spent thousands with them, having bought two eliptical trainers and a number of weights and bars there over the years. Is service with a friendly smile too much to expect? As with most gym equipment retailers, the staff are young males and that may be part of the problem. I am sure they can change their attitude. They just need to want to change!

So come on guys, make a good business into a great business for zero dollars. Just smile and be friendly. Who knows, you might actually feel better yourself and it will make a difference to your customers! Range, price, quality of goods on offer, new store Surly attitude