Reviewer Photos & Videos
I’ve had my HX-1 since Christmas and been on two trips with. It was in the windscreen holder at all times. I’ve noticed that there are some cracks starting to appear in the screen. Has anyone else has this issue?
Purchased in December 2020.
OMG the worst product I have ever purchased
Battery dies fast, forever searching for GPS never stays up with you. Have to set up your trip every time you stop and restart your vehicle. Biggest waste off money.
Purchased in February 2018.
This is a lemon
Worked great, maps were great, track logs and all to do with GPS was great, also took great pictures and video. Then battery swelled and popped screen. Lost everything. Thats all bye
Purchased in March 2019.
Always searching for signal. Can never get a signal even on a sunny day.
GPS signal strength is non existent. Cant pick up GPS signal. inaccurate GPS position when i have a signal. Im always travelling on a different street to what Im actually travelling on. Called the tech team who were good at helping me resolve the issue
Purchased in May 2021 at BCF for $500.00.
A fair tool, but lacking intelligent programming support.
Review of Hema HX1 navigator – TJT 20210721.
This device tracks our movement on a background map OK - except when the background disappears and one has to zoom out then in again to restore visibility of the map. Support suggested this was due to having too many maps/layers active - that turns out to be untrue. It happens frequently!!
A few other major issues:
1 - you cannot plug this thing into a charger without it being "On", or turning itself back on having been told to shut down. This wastes the charger current, wears out the screen , and ...
Purchased in November 2017 at BCF.
Thanks for your deception Hema HX1
No factually correct updates. Customer service is a joke; they blame mapping company for the mistakes & after all it’s really just a 4WD gps not really for street navigation. 80 zones as 50, same for 70 & 60km/hr zones! Take the money and run!
Purchased in November 2019 for $995.00.
HX-1. Sorry we purchased this unit
Our HX-1 is less than 18 Months old. The battery will not charge past 26%. Even when plugged into the USB port in the truck, it will not hold its charge. USB port appears faulty. When using in Explorer mode on outback dirt roads and relying on the unit for directions it is actually dangerous as it constantly turns itself off leaving you with no idea where the road goes or which turn to take. It is difficult to use and is quite complicated after our previous Hema 6 which was far more user friendly. It is suited to a very select group of end users. We have resorted to downloading free speedo & trip apps on our iPhones/iPads as these offer continuity and accurate distances and maps.
Purchased in February 2020 for $599.00.
Very disappointed. Having the chance I would not have bought it. Blank screen, usb port faulty, will not charge, constantly wanting to shut down while driving poor vis when zoomed in, Maps up to date still won't recognise addresses and places fixed on warranty took 8 weeks to get back while travelling. Doing it all again now having to send it away again. Extremely Unhappy.
Purchased in June 2020 at Autobarn for $540.00.
Hema - never again!!
After 3 years of hn6 issues, Hema offered me a hn7 for $99. I said no, and purchased a HX1 for $100. It has not been out of the box for 3 years (brand new) - because of major family issues and we couldn't travel. Now - it:
1. Won't charge properly
2. Overheats dramatically
3. Will not hold a charge
4. Will not turn off!
What happens with retailers with old stock? These units have major mechanical, electrical and design issues, and Hema should be held responsible. A users group class action should hold them accountable. Hema brag about their systems being "World class" - and these units are not fit for purpose!!
Purchased in September 2017 at HEMA Maps for $100.00.
My hx 1 is always searching for gps
Always searching for gps signal even on clear day car gps works full phone service but Hx1 sill searching for signal very hard to use has anyone had or having this problem
Purchased in March 2021 for $550.00.
Not fit for purpose in Explore mode for subscription users.
The every day normal traffic maps are fine in ( Drive mode ) BUT I use ( Explore mode ) on the HX-1 and I paid for Explore 4WD and the Explore Pro for my Samsung phone we mapped tracks many tracks, water points, dams, water crossings, creek crossings, dry Weather access, wet Weather access, camp spots, cattle yards, on a 146,000 hectare property in far north Queensland using the HX1 in the vehicle and walking with the Explore pro app and uploading them to the hema cloud was awesome when we returned back into normal phone internet service but af...ter the hema update for ( Explore - Ultimate 4x4 + remote touring app ) on 17th November 2020 the system is no longer fit for purpose. I have had multiple tickets (issues lodged) BUT Hema has mislead me and now removed the app from Google play store. Hema have not only dropped the ball they have exploited Hema customers and in my case I have lost all the maps on the Explore pro app that took time effort and money to make.
Purchased in December 2019 at BCF Physical Store.
The most useless navigation tool ever
Bought this in 2017. Went to several courses and training sessions. It is useless. Absolutely useless. Don’t waste your money. Thankfully some bought mine off gumtree. The bin it’s next destination, for sure
Purchased in October 2017 for $600.00.
A GPS that can't connect to satellites
The HEMA HX-1 might be useful if most of its time wasn't spent searching for GPS signal. Yes, it is fully updated and all GPS satellite resets done. To be honest Google maps, even with no network signal is doing a better job. This is the most expensive waste of money equipment we have, it is not user friendly and a GPS that spends all its time searching for a satellite and so unable to provide directions is only good for the bin.
This device does not perform at all.
I have owned the HX-1 for 18 months, now when I turn it on it says battery low, thinking that it will recharge as it is connected to the vehicle, after maybe 10 minutes it shuts down because of low battery. I have tried to charge it on my laptop and the same results. Prior to buying the HX-1 I owned a HEMA HN5I which was really good, then the case (plastic) became sticky and was unpleasant to handle. I am now looking for a new navigator it wont be a HEMA
We are so smart we are dumb
The unit works well on-road but so did my Garmin which was a fraction of the cost, off road needs good wifi which is not available most places were the real off road work is done. The unit is very complicated to use for the average off road person unless you spend many hours looking at the instruction book or you tube clips which is not why we go off road, the off road map can be very glitchy and struggle to keep up. Android memory loaded with information I will never use, maps of Fraser Island, Cape York etc., I like to find my own routes. My ...unit wouldn't link with the cloud and I struggled to find anything that would point me in the right direction to see if my password etc. was correct had to set back to factory settings and lost all my saved places, over priced for the average person who wants to use it as it is advertised, better off with paper maps and a cheaper unit to mark your own waypoints.
Purchased in January 2020 at BCF Physical Store for $550.00.
Questions & Answers
Does anyone else have problems with the navigation when using the Camps 10 Locations and the Camps Public Dump Points. I find my HX-1 to be hopeless, we have gotten lost so many times trying to follow the directions as given when we use this function. Our HX-1 sends us in circles, back tracking where we had just come from and no where near our destination. I contacted Hema and they told me to reset the GPS, which I did but it hasn't made any difference. I find if I enter the address the HX-1 gets us to where we want to be but when using the Camps function we end up chasing our tail. I am finding it quicker and easier to use our in car navigation instead. So far I have been very disappointed with the HX-1
My HX1 screen wasn’t working properly as one row of the keyboard wasn’t working, when I took it back to be replaced it started working fine again.
I haven’t used it in 3 months and when I turned it on today it is doing the same thing again, does anyone have a resolution for this other then factory reset.
Hi Benjamin, Please contact our tecnical support team on (07) 3340-0000 Option 1, Our Team will be happy to assist
I have a HX-1 unit and cant get passed the screen saver, each time i turn the unit on it will start up normally then after a few seconds goes to screen saver and i cannot get passed this unless i turn the unit off and the process starts again.
Has anyone had this issue and if so how did they fix it.
HI KWR, Please contact us on 07 3340-0000 - We would be happy to help you with this.
Get an answer from our members and Hema Navigator representatives
|Category||GPS Navigation Systems|
|Connectivity||Bluetooth and Micro USB|
|Features||Built-In Dash Cam, Free Map Updates, MicroSD Slot and Voice Control|
|Battery Life||5 hours|
|Dimensions||187 x 115 x 17 mm|
|Manufacturer Warranty||1 year(s)|
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