Hikvision IP Video Intercom Kit DS-KIS603-P(B)

NO service support – One star is too much for this product. We renovated our house and HIKconnect/Vision was installed for our gate intercom. Problems with this system. * Not waterproof - we have water in the camera * Intercom has at times gone off in the middle of the night. We have a live camera and there has not been anyone there at 4.21 am, and 4.08am. * the intercom no longer redirects to my phone through the app. But it now goes to my husbands phone, which means he gets intercom alerts in meetings/when asleep overseas. I've tried to reset the app so that my phone gets the alert, but you can only do that through the website. To use the website you need a validation code. No information about how to get one. I've tried emailing - twice - but their mailbox is full - and no-one has replied. * The intercom now no longer works (three years old). * I've looked at their website to get technical support - you actually can't get access to the list of authorised technical support. The details you need to supply for their web based support includes noting the model number, serial number etc. So I've Tried to call - I was on hold for 13 minutes and then the phone was disconnected. * have a look at their website - now with this knowledge, appreciate this is not a company set up to support the end user.

So - they are the facts.

My personal opinion to you the reader. DO NOT buy from this company, and do not use their products.

Too expensive considering the nearly non-existent aftersales service – i purchased the Hikvision DS-KIS603-P kit intercom kit (doorbell and indoor station) through my electrician and i honestly regret my purchase. it costed me $450 and i can't see the advantage over Aldi's $99 doorbell... The electrician spent over 2 hours over the phone with the seller to set it up. i had trouble using the app, and after spending so much time i worked our a few things but i am still not able to: - view video history although i have a memory card inserted. i can only view images, video give an error - adjust brightness. camera quality is good, it shows my street in great details but faces are super dark and it doesn't seem there is a way of adjusting brightness / contrast... - adjust the ring lenght or volume of the outdoor doorbell.

my electrician (installer) tried but was not able to find solutions, the seller reffered me to hikvision head office, and head office refused to speak with me as they only speak with the installer. it's just too hard. i expeced a smoother set up for the price i paid.