very poor warranty
I purchased a hitachi pressure washer from masters at Rutherford late 2014 and was told at masters it had a 3 year warranty , it was sent to be fixed with a fault , it took 8 weeks to get a replacement unit , parts needed were to costly , I found out from hitachi to day 1/7/2015 that there is only 1 year warranty on pressure washers and that the only warranty I will have on the new replacement washer will be what is left on the old washer about 3 months this is not a good out come , a very poor service from hitachi !!
Same problem three times
Three months ago I bought the Hitachi cleaner from my local Masters. After 1 hour of use the plastic water inlet housing cracked causing leakage. I returned it for replacement at Masters. No problem getting a new one. After 2 hours use the same problem occurred. I swapped again for new one. After washing my car the third one cracked. After this I took the unit to Hitachi at Seven Hills to be told there was no maufacturing problem with the unit and implying that I was causing the fault. I am not sure how you cause a hailine crack in the water ...inlet housing three times. I was further told to either return it to Masters for a refund or accept a replacement with no further warranty covering the very problem I was experiencing. This after only 3 months after my initial purchase. Clearly taking away my 12 month statutory warranty guaranteed by law. Not a very satisfactory outcome. At no time did Masters act other than in a professional manner. It was Hitachi itself that would not warrant their own product. Before breaking it is a great unit It breaks within a few hours of use
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