- Verified customer
Punished for self-managing property
Ive paid Honan premiums for a property for the last 9 years, & never made a claim. 1.5 years ago I finally had had enough of my property manager (who didnt follow up small damages like burns on benchtops & smoke on walls from constant burning of incense, etc).
I decided to self-manage, as I want my property to retain its clean & undamaged state; & Honan have bizarely upped my premium.
"Effective 1st October 2019, there has been an increase in the premiums on all self-managed properties; Fee Imposed: $100"
Would self-managing landlords really ...
Amazing personalized service each and every time
I have been dealing with the Honan's Team most days with new business through my agency. If I could rate them higher I would..if your investor, business owner looking for insurance or know anyone please contact them... Chris and Levlia in Brisbane Office AMAZING!!! Words don't describe them enough of thanks...
- Verified customer
Horrible landlord insurance company
I had a terrible experience with Honan group landlord insurance. Similar as another lady who wrote comments here, they pointed out the vanity broken in the unit belong to strata insurance. Once I call strata insurance they said vanity is not fixture and fixed to the building so its not part of strata building insurance.
I called them Honan another time and dealt with another claim officer who said that I could claim it back after all my explanation.. I prepared all paper works, claim form and send to another lovely claim officer who turned ...me down that these items could not be claimed. So, I asked her " what includes in the landlord insurance, what items I can claim. She responded " for example painting,. there are lots of things which I can not list out". I got angry and disappointed for this kind of service and response due to - the policy is not transparent and clear, mislead consumer - the claim officers do not understand the policy well and consistently as two people told me to do different things Overall, is not worth money to buy this insurance and their service. I cancelled the landlord insurance policy from here. such a rip off
- Verified customer
Do not go with Honan's Landlord Insurance
I made the mistake of listening to my previous property manager who recommended Honan's and took up the insurance. When my tenant left, there was some kitchen benchtop damage which comes under the landlord insurance, so I wrote to them, they insisted that it's only covered if the strata management insurer declines to cover, I wrote to strata and they dismissed this as not relevant at all (the bench is part of the kitchen revolution done a few years ago not strata's responsibility) so i went back and forth with Strata and Honan's insurance. Fina...lly I managed to get a written statement from Strata Insurance to say they don't cover the benchtop, then Honan's send me their claims form, which states the claim must be made within 30 days of the property being affected, which is a really short timeline, and in my case was way past that time, due to Honan's insisting that the item doesn't come under their policy. Do Not go with this Insurer for anything!
Agree with disgruntled
Referring to "Disgruntled" review of Honan Real Estate Insurance.
They are in partnership with real estate agents who provided them with continuing clients
from which Honan, as broker and the real estate agent both derive ongoing fees from the many policies
taken out for property owners.
The quotes that Honan gives have been found consistently to be significantly higher than if one approaches insurance companies directly (preferably ones that Honan do not have an arrangement with).
If a claim is to be made and rejected by the insurer, i...
Last year (2012) I rented my recently renovated house to a young professional family, recommended to me by Ray White Rockdale. I took out Honan Landlords Insurance (underwritten by the Guild Insurance) and paid the premium outright, directly to Honan’s.
A couple of months later, the professional family suddenly became tenants from hell when the husband bashed his wife and she took an AVO against him. She then decided that this incident entitled her to stop paying me rent and leave her belongings in my house while she moved to a refuge. Payin...g rent there instead. To cut short a long and unpleasant story with the tenant and Ray White Rockdale, I managed to force the tenant out of my house 3 months into the lease. She left it 2 days after I exchanged Contracts of Sale on the house. Helping herself to some of my belongings that Ray White Rockdale property manager didn’t bother to list on the inspection report. The house sale was finalised 5 weeks later, during which time the house was empty and I was losing more rent needed for the mortgage payments. I’ve informed Honan Landlords Insurance of the situation and was advised to put in a claim for the 5 weeks loss of rent and stolen items. I filled in their simple form, clearly stating what I was claiming. I also advised them that in the first instance, I was hoping to recover my losses from the tenant or Ray White Rockdale in CTTT hearings. No resolution was achieved in the conciliation hearings and the follow up ones were rescheduled to the new year, 4 months later. During this extremely stressful time, I dealt with 7 various people at Honan’s. I provided them with information requested by the Guild Insurance, their underwriters. For some reason, these people could not/would not understand my simple claim, documented on their simple claim form. Apart from the many emailed explanations and supporting documents that I kept sending a number of times while they kept getting “lost”, I also had numerous telephone conversations with most of them. Explaining again and again what I was claiming. The CTTT hearings were over in March this year (2013). I wasn’t able to recover my financial losses from the tenant or Ray White Rockdale. I informed Honan’s and pursued my claim through them. When the Guild Insurance’s claim specialist declared my claim invalid because I didn’t advertise the property for rent (for the five weeks while it was being sold!), a customer service officer from Honan’s undertook to assist me with the claim.
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